Es gab erhebliche Missverständnisse inerhalb GB Liners und auf mir gegenüber. Diese führten zu Stress während des Umzuges da nicht genügend Packmaterial sowie Personnal von GB Liners eingesetzt worden war.
Einer der Mitarbeiter schien sich nicht des Umstandes bewusst, dass in Deutschland Deutsch gesprochen wird. Er fühlte sich persönlich Angegriffen wenn Deutsch gesprochen wurde.
Zum Teil unfreundliches Personnal
Erbrachte Leistung nicht wie erwarted
Moved from Lübeck (Germany) to Aberdeen (United Kingdom)
Response of GB Liners Ltd.
July 20, 2021
Vielen Dank für Ihre Bewertung und es tut uns leid, Ihre Unzufriedenheit zu hören. Wir nehmen Ihre Kommentare auf, aber natürlich wie die meisten Bewertigungen, ist es zweiseitig. Vielleicht ist dies aber nicht die beste Methode um es zu diskutieren.
Wir wünschen Ihnen alles Gute für die Zukunft und wenn Sie diese Angelegenheit noch weiter nehmen moechten, bitte zögern Sie nicht mit uns direkt Kontakt aufzunehmen.
Kept me informed. Helped plan the international removals including customs clearance. Staff were great on moving day.
Moved from Littlehampton (United Kingdom) to Tallinn (Estonia)
Extremely polite, friendly and helpful, nothing was too much trouble.
Everything went very smoothly.
Moved from Rustington (United Kingdom) to Oberiberg (Switzerland)
Really good service for a reasonable price. The staff that packed my belongings was really good, they were very careful on the property an with my stuff and everything arrived in perfect condition, very nice and super efficient. All the process was easy and arranged by email. The attention of [name removed by Sirelo] in charge of the customs issues was excellent, she called me periodically to see the progress and put me at ease, reducing the stress a bit and the nervousness of moving internationally. I would recommend, no complaints.
Good service and reasonable price
Moved from Birmingham (United Kingdom) to Zurich (Switzerland)
EVERYTHING WENT TO PLAN, EFFICIENT SERVICE FROM THE BEGINNING, ALL WAS EXPLAINED IN FULL, DOCUMENTS PRESENTED IN A TIMELY MANNER. QUOTE ON PAR FOR THE JOB. THE MOVERS WERE SUPER NOTHING WAS A PROBLEM, QUICK AND EASY HASSLE FREE MOVE.
EASY NO HASSLE NICE PEOPLE
Moved from Munich (Germany) to Richmond, North Yorkshire (United Kingdom)
Very helpful, responsive and efficient. High level of professionalism at all times. Despite the difficulties of COVID, they made things very easy.
Moved from Geneva (Switzerland) to Malvern (United Kingdom)
Polite, helpful, friendly efficient team.
Nothing too much trouble. On time to collect and deliver .
Moved from Allier (France) to Sussex (United Kingdom)
We are extremely disappointed with GB Liners service. We were unable to attend the move due to Covid but provided a detailed inventory of the items to be moved as well as photographs of each item. Despite this, they packed and removed a large and valuable piece of furniture that was not on the list and did not belong to us (which then had to be returned resulting in a month's long delay in receipt of the shipment), improperly packed 6 items of furniture (three glass tables and three glass lamps) which then arrived broken and failed to pack (or failed to deliver) two other items. They also were extremely rude in their communications with us after the move and refused to take any responsibility for their errors.
The agents that delivered the items were very helpful and efficient
poor packing and unwillingness to take responsibility for their errors
Moved from London (United Kingdom) to West Tisbury (United States)
Response of GB Liners Ltd.
February 23, 2021
This was, as the client says, a difficult move. The client could not attend or be represented and we waived our normal requirement for that to happen to try and be helpful in the pandemic. That was a mistake. The client chose not to buy cover for loss and damage in transit despite the consequences of so doing being explained to her. So when there was (alleged) loss and some damage she was upset that we would not entertain her claim. She commented that she misinterpreted the situation if she didn't buy cover but unfortunately still blames us. We do do our best to explain to customers the importance of buying cover for loss and damage, and for buying it for the full value of the goods but sometimes people reject our advice.
Very friendly and competent. Was kept informed from day one. I recommend this company especially when moving abroad.
Moved from Fareham (United Kingdom) to Zurich (Switzerland)
Thoroughly professional from start to finish. Quick quote response, simple pricing, collection date fixed and kept to, efficient collection team in UK, all Customs and Importation administration taken care of efficiently, delivery date fixed and kept to, excellent delivery team for a hassle-free offload in Switzerland. Faultless process.
Quick response whenever I asked for information.
All arrangements made clearly and dates/times adhered to.
Moved from Torquay (United Kingdom) to Neuchatel (Switzerland)
From the start of the process with GB Liners, quotation with administration team, to delivery, teams have been very friendly, with high level real professional advices for customer - best prices, best calculation of volume, packing, organisation for the pre-move services. At the delivery the team in charge has been very careful with instructions, specific requests, and delivery itself. As admin team, the guys in charge very friendly, polite, discret, and did protect belongings from start to delivery in the rooms, protecting floors, walls. In long distance admin team was very responsive and helpful even on delivery day with a prompt communication. Efficient and professional company, very nice people to work with.
Moved from Cambridge (United Kingdom) to Marcq-en-baroeul (France)
We moved from Basel to the UK .
I collected some recommendations, they came in the top 3.
If it wasn’t for [name removed by Sirelo]’s smooth and beautiful negotiation, I would have gone with another company, hence the recommendations.Luckily I chose GB Liners!
Despite the high heat, the boys worked extremely fast and professional.They filled up their van with our million boxes in 4 hours.
After 2 weeks in storage they were delivered to us in Bicester, equally fast and professional.
Only had 1 plate broken, which had to be my fault, I’ve done the packaging!
All in all we had the best experience with GB liners, hands down we will be using them again and highly recommend them to anyone who is after a smooth move!
Moved from Basel, Reinach (Switzerland) to Bicester (United Kingdom)
Alles lief reibungslos von Seiten der Firma.
Erstklassige Kommunikation, alle Zeitangaben wurden eingehalten, kompetente und freundliche Mitarbeiter.
Es trat eine Komplikation von Extern auf, welche schnell und effizient in Zusammenarbeit geloest wurde.
Moved from Graben-neudorf (Germany) to Liverpool (United Kingdom)
GB Liners did a fantastic job. The initial date of the move had to be cancelled due to the pandemic. Nevertheless, they always kept in close contact with me, keeping me updated on what was going on. The packing of the flat contents took placeon the 3rd of June, and they did a 5 star work. Now I am just waiting for the delivery, have already been given a date, since I live in Portugal.
Professional and competent
Friendly and know they job
Moved from Hove (United Kingdom) to Cascais (Portugal)
Reliable and professional
Excellent communication, helpful, professional service. We moved from Switzerland to the UK back in 2016 and again to come back to Switzerland in 2020. We were very happy with them. We would recommend them with confidence to anyone.
Moved from Leeds (United Kingdom) to Sion (Switzerland)
It was inexpensive in comparison to what other companies offered. The process was quite straightforward. Everything was on time and as expected.
Staff responsive and friendly
I was contacted by several people instead of one throughout the whole process
Moved from Lausanne (Switzerland) to Cambridge (United Kingdom)
I have given this rating because they were very helpful in every possible way and were very professional starting with somebody visiting us to see exactly what furniture there was, the packing up to the point that they had to retrieve our passports again which I left on the printer which was in the removal van.
Moved from Hawick (United Kingdom) to Oberdorf (Switzerland)
Zuverlässig, pünktlich, freundlich, professionell.
Alles hat geklappt, keine Schäden und sehr gute Umsetzung zu einem fairen Preis.
Alles schadendes transportiert
Freundlich und professionell
Verspätung beim ersten Termin
Moved from London (United Kingdom) to Zürich (Switzerland)
The furniture was collected on time and delivered on time. That is the most important thing. Nothing was damaged and only very small issue over missing glass top of small table. Insignificant in whole scheme of things and dealt with without any fuss. Very pleased with the job.
Moved from Nottingham (United Kingdom) to Ollon (Switzerland)
I found the whole experience very efficient and professional. All staff I had contact with were very helpful. Any concerns I had were quickly responded to.
Removal team were professional and efficient. Nothing was too much trouble in spite of the heatwave during my move!!
Overcoming any difficulties with the move.
All staff very professional and helpful
Moved from Southampton (United Kingdom) to Chardonne (Switzerland)
Excellent service received from GB liners Hereford. Very efficient and polite personal both in the office and from the removal team. On time for the start of the removal and for the drop off at new address. Always willing to be helpful and considerate, very careful with the delicates in particular, ensured things that needed an extra cover had them to ensure nothing got damaged or marked. Dropped off everything in the room I wanted without issue including if i changed my mind, nothing too much trouble for these GB Liner removal men. Would certainly recommend and use them again.
Moved from Hereford (United Kingdom) to Hereford (United Kingdom)
Good service, nice staff
Moved from Oxford (United Kingdom) to Lugano (Switzerland)
Overall very efficient in providing quote, setting up schedule and packing goods for shipping overseas in container. Yet to see if goods survive the journey.
Friendly efficient packers
Labelling of carton and package contents could be more accurate
Moved from Loughborough (United Kingdom) to Wanaka (New Zealand)
Puenktlich, zuverlaessig, flexibel
Moved from Weinheim (Germany) to Portsmouth (United Kingdom)
Very professional team pleased with the way they undertook the whole move
Moved from Haimhausen (Germany) to Buckingham (United Kingdom)
The removal men could not have been more helpful, very polite and willing too go beyond their duties
Very very professional and if I had to move again they would be no.1
Moved from Wootton Bassett (United Kingdom) to Carndonagh (Ireland)
Sehr freundlich. Sehr prezise in datenangabe udn Uhrzeit. Emails wruden zuegig beantwortet und als der Transport eine halbe Stunde verspaetet war, wurde eine Stunde vorher angerufen um uns zu warnen.
Von allen Lieferungen, die wir hier in den letzten Wochen hatten (und das waren einige), waren dies die freundlichsten, puenktlichsten und hilfsbereitesten.
Moved from Wawern (Germany) to Walton-on-thames (United Kingdom)
Staff all brilliant on both sides however one large item got damaged
Moved from Cirencester (United Kingdom) to Balckik (Bulgaria)
I cannot praise GB Liners enough. From the start of the process, everyone we dealt with was incredibly helpful. The quote we received was good value and we appreciated that it included everything, including insurance, so what we were quoted was exactly what we ended up paying. The staff at GB Liners answered all my pre-move questions promptly. On the moving day, a team of two turned up on time and worked professionally and politely despite our neighbours trying to cause problems. On the delivery day the team again arrived on time at 8:30 and by 13:30 they had put everything where we wanted it and re-assembled our bed, sofa and wardrobe. Plus everything was packed professionally and arrived in perfect condition. The whole process was brilliant and took so much stress away from us. I would recommend GB Liners to everyone.
Good value & straightfoward quote
Professional & friendly service
Moved from Brussels (Belgium) to Belfast (United Kingdom)
Zuverlaessig in der Vorbereitung der Zollpapiere, kurze Antwortzeiten auf Emails, sehr hilfsbereit, schnell und dennoch sorgsam mit Umzugsgut.
Moved from Windsor (United Kingdom) to Zürich (Switzerland)
The movers were obviously professional, packed everything very well. Communication was excellent throughout - kept the time scale to the minute. Unfortunately most of the furniture had small damages. I would still recommend them though
Moved from Aldershot (United Kingdom) to Utrecht (The Netherlands)