R.B.Steel Oversees Mover

2.0
Out of 1 Sirelo reviews
0% of the users recommend this removal company
This removal company scores a 8.2 out of 13 reviews on other platforms.

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About R.B.Steel Oversees Mover

RB Steel & Co was established in 1959 by Robert Steel. They operate within the logistics, warehousing, general haulage, commercial property, self storage, commercial removals and house removals sectors.

21 Maitland Street
G84 7PD Helensburgh

Branches

Glasgow
223 Dumbarton Road, G60 5ND, Glasgow
+44 (0) 1389 879 779
Iver
Unit C, The 33, SL0 9HW, Iver
+44 (0) 1753 650 842

Services

International removals
National moving
Man & Van
Art transport

Associations

R.B.Steel Oversees Mover is accredited by the following associations:

Type of Removal Company

We do not know whether this moving company subcontracts the moves or executes them with their staff and vans.
2.0
Out of 1 Sirelo reviews
0% of the users recommend this removal company
This removal company scores a 8.2 out of 13 reviews on other platforms.
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Review
Type of Removal
1 out of 1 reviews shown
I recently moved from the UK to Germany and hired R.B. Steel to organise the transport. My goods got stuck at the customs because the documentation I provided to R.B. Steel was not forwarded to customs. In addition, the invoice required for customs documentation was filed with a wrong name and the contractor hired by Steel did not forward the request for a corrected invoice to the company. In the end, I had to provide all my documentation again directly to the courier service (TNT) hired by Steel, and in addition had to inquire on the invoice issue with TNT and tell Steel what to do. The entire issue delayed my delivery by over two weeks, while it could have been resolved in in less than a day if Steel's contractors would do their jobs properly. After I had finally received my goods I asked for a financial compensation of £100, which was the amount I had paid to Steel for customs documentation, which I considered not provided by the company (or at least very, very poorly executed) as I had to do everything myself. I exchanged several emails on that issue with Mr [name removed by Sirelo] himself (supposedly the owner of the company), all of which in a very polite but insisting tone. Mr [name removed by Sirelo] did show any understanding or sense of responsibility for the troubles caused and rejected to provide any compensation. In his last email he became very sarcastic, insinuating that it's kind of my own fault since I chose to live in Germany, and that I shoudl have told him in advance that I were a bonded customs agent (which I am certainly not, but I am also not a professional company dealing with overseas moves but screwing up customs documentation). If I had known that the transport of my goods would be organised through a courier service, I would have done it myself: faster and for about half the price. In addition I would not have had to deal with such unpolite person, not willing to admit that his company (and their contractors) made mistakes and step up accordingly, like Mr [name removed by Sirelo]. -5 out of 5 stars.
pro
Goods arrived safely
con
significant delay at customs caused by contractor of company requiring me to provide all customs documentation again
con
extremely unpolite and non-understanding owner rejecting a well justified request for compensation
Moved from Glasgow (United Kingdom) to Koblenz (Germany)
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8.6
11 reviews

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