Baggage Hub



Average score of 4.9 out of 119 reviews
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Baggage Hub
Unit F 33 The Ridgeway
SL0 9HW Iver Bucks
01753 378 424

About removal company Baggage Hub

Baggage Hub are the experts when it comes to overseas baggage and shipping. They offer low rates and bespoke packing and shipping services to anyone looking to move their boxes and bags from A to B. When you’re looking to send your baggage, make sure you use Baggage Hub.

Services

International removals
Excess baggage

Associations

Baggage Hub is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
Excess baggage

Associations

Baggage Hub is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 119 reviews for Baggage Hub.
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Zero stars. Worst, most incompetent service I have ever experienced. Please do not waste your time or money.

We had a collection date scheduled on a Friday to ship our items from the USA to the UK and were instructed to be home all day as they were unable to provide us with an exact time of arrival. The delivery men never showed up and despite many attempts to contact the company we never received a response. There was no communication about this cancelation and no information about rescheduling. Not something anyone should have to deal with during an international move.

We are canceling their services as we do not trust our items would be delivered by this pathetic excuse for a shipping company.

Moved from Hugo (United States) to Aberdeen (United Kingdom).


No recommendation

DO NOT USE BAGGAGE HUB/SHIPPING FORCE!!!
If you use either of these companies, you're going to regret it, You might as well commit suicide now! I tried to get my luggage shipped to the UK from China. I first used the Shipping force and then the Baggage hub tried to take my custom not realizing at first they are the same company. It would take forever to go into my story but what i can tell you is this, ShippingForce are by far the worst company I have ever come across, their lack of customer care is worse than appalling and even if you complain or threaten the ombudsman with them they wont back down and admit a string of faults, (which they made plenty)! They are as thick as theifs and a complete waste of time, they will cause you nothing but sheer hell and stress and they dont give a hoot either! SUICIDE COMES TO MIND! BE WARNED!! JOKE of a company!

Moved from Chichester (China) to Chichester (United Kingdom).


No recommendation

Do not use this company for moving. They have lost a box with valuable items. At first they simulated they were working on finding it. Nothing happened. I complained several times with always the very same answer: This was escalated to our operations manager... Nothing happened.
Now they just ignore my messages, I threatened them and no answer. What a scam of a company.

Moved from Geneva (Switzerland) to Aachen (Germany).


No recommendation

I actually don't to give any star for their service. They failed to delivery packing materials. First time I phoned them they said the courier could not find my address, I gave them the address again. Then they told me to wait one more day. Again nobody showed up. This time they said the courier came to my address and they phoned me but nobody answered the phone. I told them nobody phoned me and I didn't get any messages. They said the courier might have wrong phone number and told me to wait one more day. I waited half day, nobody came. I phoned them again to cancel the booking. They said if I canceled now, I wouldn't get deposit back, so I have to until 17:00. If no delivery after 17:00, then I could cancel and get deposit back. At the end, no one came, I canceled the booking without getting the deposit back. They said, the packing materials have sent for UK to Sweden already and the courier did try to delivery materials, and they had to pay for that. So, the deposit (£50) was for th.. Read more

Pros and cons
extremely bad service
Moved from Uppsala (Sweden) to Surat Thani (Thailand).


No recommendation

The company doesn't actually guarantee a precise delivery date although that wasn't the message I got out of my call with their employee who was very much interested in having me confirming and making a down payment. The local company they used for the delivery didn't provide any information on the delivery date or time window and refused to call me before the delivery which resulted in a first failed attempt. I had then to take a day off work to make sure I'll be home for the next attempt. The boxes were delivered in very poor conditions, mostly because they loaded some of them sideways and and put the refrigerator on top of everything else. They of course said the local partner was responsible, nevertheless my belongings were damaged and they didn't do much to provide a satisfactory solution (I asked for a refund given the service has been provided with negligence). Definitely wouldn't recommend as you can just have the same service from UPS or TNT for half the price as Baggage Hub i.. Read more

Pros and cons
No added value for the extra money spent
Moved from London (United Kingdom) to Berlin (Germany).


No recommendation

The website is very opaque giving the customer the impression they have the option to choose more than they do. Once they had taken the shipment in the UK they 'measured' it only of course to find it bigger and add on an extra £50. Look at the terms and conditions they literally hold the goods to ransom.

The delivery date chosen was not the date delivered. When I complained they delivered the next day, without asking or contacting prior. All in all they charged over £100 more than an offer that unfortunately came after I had paid the deposit. Look at the terms and conditions though, had I missed my 'free' delivery I would have been charged further more.

Pros and cons
They use TNT to collect in Greece
The item was not damaged...
Add on fees once item received
Don't deliver when they say they will
Moved from Athens (Greece) to London (United Kingdom).


No recommendation

For those trying to go cheap with moving...don't do it !

I personally chosen this service cause it was cheap but there are dark secrets about this company.

First of all, baggage hub doesn't actually deliver or pickup your boxes. They do it by a third-party company called TNT.
If you go with Baggage Hub you're most likely to be extremely met with broken boxes, broken equipment, just almost everything broken.

I saw the reviews beforehand so I packed it with extra tape and made it specifically very VERY secure. This too was my mistake.

And you'd think: But they cover the costs right?

Not entirely. They cover the costs to a certain amount and that's described in their terms & service. So you would never get the full amount back of your broken items. If you do want that you have to get a separate protection package which is gonna cost you a reasonable more amount.

And that's not all!
They ignore your emails and requests completely.

I know I would not get paid back .. Read more

Pros and cons
Fast delivery.
Broken boxes & equipment on delivery.
Poor communication.
Moved from Diepenbeek (Belgium) to Walsall (United Kingdom).


Recommendation

Communication was difficult (but not impossible!), so I grew concerned at some point, probably because this is my first time doing this. But it all worked out fine in the end.

Moved from Goettingen (Germany) to Leiden (The Netherlands).


No recommendation

The initial price and contact with Baggage Hub was good but as the service went on things started to go down hill.

The price crept up and I found them very disorganised. Depending on who I spoke to I got different information.

Our valuable pictures were badly damaged when they arrived along with several other items. Our friends had a similar experience - their pictures were packed by baggage hub. It’s clear that somewhere through the process no care was taken.

If you take insurance with baggage hub, read the T&Cs carefully. The basic cover which we paid £290 for was worthless. It only covered total loss, theft or non-delivery. So basically if a few boxes go missing you’re not covered.

Baggage hub took a picture of our stuff in their warehouse because they disputed the number of items we were shipping. The picture showed that there were 2 items which weren’t ours…

Overall, I was disappointed with baggage hub and won’t be using or recommending them again.

Please note.. Read more

Pros and cons
Stuff arrived
Organisation
Communication
Moved from London (United Kingdom) to Sydney (Australia).


Recommendation

Their team were helpful polite and not pushy.
I would have given 10 out of 10 but have reserved that for when I actually receive my boxes.

Pros and cons
Good custimer service
Easy to follow instructions
Still waiting to be told when my boxes will arrive, I have abusy schedule and cannot stay in Delhi for long
Different prices from invoice and what I actually paid
Moved from Hingham (United Kingdom) to Ghaziabad (India).


No recommendation

Poor. Low level of client service. Essentially if you opt for the basic service this is a logistics company, not a moving company. Business model set up to accomodate the company not the client. EG The 'scheduled' delivery of the empty boxes was a 'window' of 10 hours between 8am-6pm; ditto re pick up. Replies to emails/call back = patchy. The boxes, which I found flimsy, arrived without packing tape so had to buy my own. The list of items they will not transport was HUGE and massively inconvenient. Geneva to Ldn: 9 boxes took 2 weeks and I had to chase to ask re delivery. The icing on the cake: my 2 'FRAGILE' boxes arrived w numerous items smashed beyond repair as they had clearly been dropped.

Moved from Geneva (Switzerland) to London (United Kingdom).


No recommendation

Do not ever ever use this company, the rot starts with their management and the non customer service flows right through the organisation.
The 9 box shipment promised delivery time was 7-10 days and I received the last box on day 36. The shipment arrived on seperate days, and also came in poor condition. Their tracking system never reflects any information that is relevant. Their customer service is non existent and special mention to [name removed by Sirelo] for his invisible act!!
They blame everything on their sub contractors like TNT and nothing is ever their problem!! They seem to forget that they are the main contractor and the company taking the expensive payment!!
Go direct with TNT and save money and time and you will definitely receive better service than these horrible bunch will deliver.

Mr. Baggsaremissing you are a shocker!!!

One more time, DO NOT USE THIS COMPANY!!!

Moved from Dubai (United-Arab Emirates) to Houston (United States).


No recommendation

Everything went well with timings, date of pick up and delivery however on receipt of the boxes in Vienna there was significant breakage and damage to the contents in all boxes. One box had been dropped causing a lot of external and internal damage, even with Fragile labels and tape.

Moved from Kings Lynn (United Kingdom) to Vienna (Austria).


No recommendation

poor communications; collection of items did not take place on arranged date and am still awaiting delivery date 13 days after collection with no information as to when it will be

Pros and cons
friendly first contact
collection went smoothly when it finally happened
ongoing communications poor
not good on paperwork aspects
Moved from Tucson (United States) to Northwood (United Kingdom).


No recommendation

They did not do door to door delivery service which was initially agreed upon. There was unexpected surprise from TNT courier service for additional payment for pallet usage and recommendation.

Pros and cons
Prompt responses to emails
Shipment tracking status view, timely delivery of empty boxes.
Unexpected costs for pallet charge by TNT
Door to door delivery service not done as agreed
Moved from Holzkirchen (Germany) to Hyderabad (India).


No recommendation

Package arrived broken: I was shipping a desktop computer intensively marked with 'FRAGILE', and the computer arrived completely warped, having clearly been dropped from a large height. By some stroke of magic the actual components still functioned. Additionally, the contents were wet, as if it had rained down into the package. DO NOT USE THIS COMPANY.

Pros and cons
Contents arrived broken and wet
Moved from København (Denmark) to Lausanne (Switzerland).


No recommendation

Really bad and unprofessional service. After payment, nobody is ready tot rack the shipment or even answer your calls to take the responsibility fo shipment delivery. I had 17 boxes. They work like a government company. They dont take the responsibility and always ask you who was the person who offered you the service, who asked you to pay and god forbid if you booked it online and not through an agent, nobody at the company will answer your questions.

I have been still struggling to get my delivery done and its been 2 weeks and i paid the money . They dont care for your shipment. They asked me to pay for wrapp service and these stupids, just to save the money, they wrapped all 17 big boxes together and not the individual boxes and created a big shipment box. The package is now so huge that it cant be taken inside the apartment to my floor.

When i called them , emailed them they keep saying that I booked it online so they hold no responsibility.

Its the worst and unprofessio.. Read more

Pros and cons
Long delivery times
Horrible customer service
Moved from Dusseldorf (Germany) to Frankfurt (Germany).


No recommendation

Transport from London UK to Dublin, CA, USA. As many people report here, the goods arrived almost totally destroyed: broken plates, glasses small items missing ,destroyed TV set. Had been packed in heavy duty plastic boxes, which were completely perforated. When I protested, they said that they will file a claim to the courier. Odd right, since they are supposed to be the courier. They basically sub-contracted to TNT. Of course, I was not surprised when the courier gave a verdict of 'insufficient packaging' and of course refused to offer compensation. Also buggagehub never showed my review in their website. All in all, I would suggest to avoid at all costs.

Pros and cons
poor customer service
destroyed items
Moved from London (United Kingdom) to Dublin (United States).


No recommendation

Dear readers,

first I would like to apologize to you for the delay on my review but I was really hoping that my delivery would get sorted.
There are no words that can describe the stress, anger and pain that this company has caused.
I have contacted them in October 2018 for the shipment of 5 boxes and 2 bike bags from London to New York, time estimated 10 days.
There was a delay and I couldn’t understand was the tracking was showing the the stuff was in New York but still was not reaching home.
Getting in touch with few staff members I finally discovered that the shipment once arrived in New York was sent back to London then moved to Belgium then shipped to New York again.
4 boxes arrived 1 month later and they were al broken and wet.
2 bikes arrived as well but the bag of one of it was damaged too.
1 box was still missing and was the most valuable one as it had all of my dresses and especially my wedding dress.
After pushing the staff for search and telling them that the we.. Read more

Pros and cons
tracking system was not working
communication lack
Moved from Hayes (United Kingdom) to Queens (United States).


Recommendation

Mi mudanza llego en el tiempo pactado pero desafortunadamente alguna caja llego mojada y algunos objetos dañados

Moved from Londres (United Kingdom) to Elche (Spain).


Recommendation

My goods were delivered to me safety and the driver is great. In fact the is more of an angel.
100% recommended.

Moved from London (United Kingdom) to Padua (Italy).


Recommendation

Mover who came for packing was so efficient and quick .

Pros and cons
Quick packing
Air freight so you can get stuff early
Bit of expensive
Moved from Walsall (United Kingdom) to Doha (Qatar).


No recommendation

Never use them! They use third parties and will always shift away their responsibility for anything. My shipment was supposed to arrive after ten days but it took more than a month for me to have my stuff. The shipment arrived actually right on time at customs but because Baggehub has such bad communication, we were never informed that our stuff was awaiting clearance at customs. After one month of harassing them (and very expensive phone bills) we finally got lucky to find out that our stuff was hold up at customs. We had to pay a storage fee for USD 400 because our stuff was laying there for a month. Baggagehub tried to shift its responsibility by telling us that they are not responsible, That only the third subcontractors are and that they will not refund us the huge amount of storage fee that we were not supposed to pay in the first place.
They are very slow to answer and will try everything to shift their involvement and responsibility. If you are moving out, do not use them!

Pros and cons
Slow answers, bad communication among themselves
Expensive, defectuous application
Moved from Madrid (Spain) to Galle (Sri Lanka).


No recommendation

All my boxes have not arrived. I originally shipped 10 large boxes early December and still waiting early January for the last remaining g box.

Pros and cons
Customer Assistance
Price
Delivery of items on time
Tracking
Moved from Dublin (Ireland) to Orlando (United States).


Recommendation

[name removed by Sirelo] at BaggaeHub dealt with my move. I cannot fault him & he was extremely helpful throughout. There was actually more belongings than I had quoted & [name removed by Sirelo] arranged with the van driver to collect them anyway & re-pack them for a small fee.

Moved from St Helier (United Kingdom) to Jersey (Jersey).


No recommendation

I shipped my boxes to Baggage Hub and then didnt hear anything back. I called them a week later for an update and the boxes were still sitting at their warehouse and nothing had been done. They said I needed to fill out more forms (it was the first time I heard about these new forms - not part of the documents on their website). Im sure the boxes would have sat there for ages if I didnt call to check. I filled out the forms asap. In the end, tt took 1 month for the boxes to arrive at the destination after we shipped to their warehouse. We were advised it would take 7-10 days one it arrived at their warehouse. I asked for £75 compensation and they just ignored my request ...however, they reponded to other inquiries.

Pros and cons
nice customer service person
slow - 1 month to air ship boxes - should have been 7-10 days
made a mistake and didnt own up to it
Moved from London (United Kingdom) to Vancouver (Canada).


Recommendation

The best service possible .
I can't imagine any better company for this transaction
I highly recommend this.

Moved from Næstved (Denmark) to kolkata (India).


Recommendation

Took care of pick up and crating for a reasonable cost

Pros and cons
So far so good
Moved from Neuss (Germany) to Sydney (Australia).


Recommendation

je dois dire que l'organisateur n'était pas au top point de vu organisation ...

Moved from Chexbres (Switzerland) to Barnes (United Kingdom).


Recommendation

After all this negative reviews I was very sceptical about the company and worried about the health of my stuff.
But I experienced evrything going perfectly fine.
I sent 20 boxes, a large basket box and a bundle containing a lamp stand and a picture in a roll. No damage, no delay, great communication and the price was less than the pre calculated one.
Especially the company picking up the stuff in Edinburgh was amazing. When they brought the boxes they offered me to wrap the basket box and the wrapping was super secure! As well they wrapped the lamp/ picture bundle.
In Germany the stuff was delivered in a super condition and the deliverer was very helpfull with helping me carrieing the boxes in the 2nd floor even that wasn´t booked from my site and without extra costs.
For the other reviews I might comment that this was my 8th move yet and I really know how to pack stuff that it doesn´t break. If somebody is insecure about how to do this properly, I highly recomment the packing .. Read more

Pros and cons
price
communication
Moved from Edinburgh (United Kingdom) to Penzberg (Germany).


No recommendation

I received my expensive tv badly damaged, they must have dropped it on a hard surface before putting into the crate. The corner has folded! And communication is nonexistent i m expecting a level of refund

Moved from London (United Kingdom) to Dubai (United-Arab Emirates).


No recommendation

it’s an absolutely messy company! i believe if one sends with them a box or two they miraculously manage to deliver, although with great delays or even damages. if you want to send more than two boxes then prepare yourself to a sheer torture!
luckily i was given a very cold shower by their nonchalance at the very beginning and had to urgently turn to another company for help.
unfortunately, in my endless ongoing correspondence with this company one month after the other company has already moved all my stuff (!!!) i am still being promised on a weekly basis that the deposit will be returned “as soon as possible”. this is the best description of their approach to customers and reliability.

Moved from London (United Kingdom) to Berlin (Germany).


Recommendation

Mitigé, prix initial pas cher.
Prendre en compte qu'ils ne sont pas garant de ce qu'il passe avec les autres transporteurs (frais de stockage par exemple ou frais de douane).
Réactif, mais pas efficient en termes de réponses claires.

Pros and cons
Prix initial pas cher
Rapide et réactif
Informations fournies pas claires
Non responsable des frais annexes (ex : douane, stockage pour DHL)
Moved from Corbeil Essonnes (France) to Shanghai (China).


No recommendation

The company has hidden costs associated to their service. The site also advertises a quick delivery but nearly 3 weeks later I was yet to receive my boxes. I would not recommend this company at all.

Pros and cons
Slow Delivery
Expensive
Moved from Upminster (United Kingdom) to Toronto (Canada).


No recommendation

My rating would be lower if possible. My final invoice rose from 460 to over 700, my shipment was subcontracted to TNT and spent a week in a depot in Dublin without my knowing and it was only through my contact with TNT that my goods were redeployed. There was no communication between myself and BH that was not initiated by myself and some of my emails were not responded to. The company made additional charges to my cargo that were not discussed beforehand. I would have been able to move all of my belongings including furniture that I have left in the UK for less than my final invoice if I had chosen a smaller more personable service provider.

Pros and cons
Impersonal, exploitative
Frustrating, unresponsive
Moved from Bristol (United Kingdom) to Dublin (Ireland).


No recommendation

The boxes arrived ok but worst for damages to boxes couple of ornaments broke no great loss but they still have my grandfather clock that’s been sat in England due to inadequate communication it’s come down to myself finding a carrier to cover this at more cost because no refund shocking company

Pros and cons
Disgusting communication
Could not organise a p up in a brewery
Moved from Cheshire (United Kingdom) to Fuertaventura (Spain).


No recommendation

Worst company ever. Lost my parcel more than a year ago. They have to pay me my insurance money at least but they do not reply to your emails for weeks or even months. They simply do not care.

Do not use them if you do not want to lose your stuff or get a spit in your face

Pros and cons
Not at all
Worst support
Lost my stuff
Moved from Nottingham (United Kingdom) to Palm Coast (United States).


No recommendation

Two months later I am still waiting for my things to arrive in Milan!!

They have never picked up things on time to start with and now they are blaming their Italian couriers for their mistakes. In the meantime they will ignore your emails and if you try to call them they always promise a call back but it never happens.

The worse costumer service and moving service ever.

Moved from London (United Kingdom) to Milan (Italy).


No recommendation

I was very satisfied with the service until the time the shipment arrived in the delivery country (Italy). First of all I found out that they ha used a third party (TNT), which made communication very slow and long winded. When my shipment seemed to be stuck somewhere for no reason and one of the boxes seemed missing, I ended up having to contact TNT directly myself in order to have quick news about the situation (they were great, btw).
Several boxes arrived damaged (with big holes and cuts all over and one had also clearly been opened), but, luckily, the damage to what was inside was somewhat minimal. Our TV was damaged (screen smashed) and I communicated this (supplying photographic proof) only a couple of hours after the delivery (as soon as we were able to inspect all the boxes).
We requested compensation for the damage, but we were given several excuses why they would not:
1. TNT does not cover damage to screens (although we never ourselves entered in an agreement with TNT and .. Read more

Pros and cons
good online portal
slow communication and mostly on the phone
they do not keep their promises and use third parties to do most of the work
Moved from London (United Kingdom) to Trezzo Sull'adda (Italy).


Recommendation

The entire process was simple and hassle free.

Moved from Cranleigh (United Kingdom) to Valletta (Malta).


Recommendation

Coming from US with such a big change to the other side of the world. I couldn’t thank the company enough for their professionalism, efficiency and the quality of the service. I was overly impressed with how everything turned out. 5*

Pros and cons
Efficiency
Quality
Moved from Florida (United States) to Birmingham (United Kingdom).


No recommendation

My shipment was due on 4th October, the shipment tracking stopped giving me information on 5th October
My box has not arrived and I have no idea where it is.

Pros and cons
Friendly UK staff
Poor communication
Moved from New Malden (United Kingdom) to Puerto Princesa (Philippines).


Recommendation

Signing up and delivery of boxes ok. Filling the documents in the web page ok, but was not fully working on most of my devices. Had to find a windows laptop to finish it. Pickup company TERRIBLE. Driver spoke almost no German - we were in Germany. Boxes literally flew into the car, no paperwork finished !! shipping Force / buggage hub ignored all my messages (3) and it was impossible to reac them by phone. Anyway, goods came to their warehouse and I got an invoice - of course payable on the day I got it. Otherwise extra charges. Wt*? Luckily, I arrived that day and went to a library where I could get on wifi and pay. Of course, transaction charges charged on top of the agreed price. Also, no proper updates in their “tracking app” no expected delivery date etc. You have to look every day.. no email notification. When I called I was scolded by an agent “you have everything in your tracking portal” hmmm. No? Not on the website. Not on my browser. Anyway, handling charges at the airport we.. Read more

Pros and cons
Cheap
Dishonest
Broke stuff
Moved from Koeln (Germany) to Toronto (Canada).


Recommendation

The BaggageHub team were really helpful and ready to answer any questions I have. Tiny drawbacks are a few troubles with the website, which resulted in additional costs.

Pros and cons
Friendliness
Competitive prices
Moved from London (United Kingdom) to Palo Alto (United States).


No recommendation

Can I not give a 0? NEVER under any circumstances use these people unless you specify:
A) Inept staff
B) Terrible communication
C) Misquoted prices
D) Delivery late by 2 weeks
E) Broken items on arrival

On top of this, they provided boxes with no tape, and suggested I go to B&Q to get tape!!!!!!

Pros and cons
See above description
Moved from Bridlington (United Kingdom) to Bucharest (Romania).


No recommendation

I have no words to discribe how upset we are with the Baggage hub company.
We sent two mirrors in crates and 3 medium size boxes from UK to Barcelona
From the driver parking on a bus line arrogantly ignoring the fact he gets a penalty ticket ( which he did and expect us to pay for it) to final arrival of our boxes in smashed open broken condition things falling out and smashed mirror which was even in a wooden crate.
No care with handling our belongings what so ever!!!
Costumer service [name removed by Sirelo] sending lots of emails but no resolution so far.

It’s clear they are trying to pass the responsibility to their courier in Spain. First apparently the Spanish company need to speak to us but won’t call UK number, ok we sent Spanish number and no more updates and no calls...
Full of excuses and such a poor unprofessional service.

Please please please do not use this company !!!!!!

Moved from Kingston (United Kingdom) to Barcelona (Spain).


No recommendation

I am very upset with Baggage Hub services. In the beginning everything was great and now they never answer the phone or my emails. My boxes (only two) were collected on the 15th and today is 22th and I still don’t have my invoice. My boxes still in their warehouse in London. I am just a student and I really need my things, in the first contacts they say oh “5 to 10 days” your things will be delivered. 7 days and I don’t even have a invoice! Denmark is just there, is not like I am moving to Australia or China. I know the people that do costumer service probably have nothing to do with that and they were always polite but I am very disappointed, by now I was hoping my things to de in Denmark already. I have no idea about the price or anything because they are not giving me the invoice. I shall do another review when I receive my things.

Pros and cons
Late
Not compromising
Moved from London (United Kingdom) to Haderslev (Denmark).


No recommendation

If there was a no star, I would have chosen that. [name removed by Sirelo] was the person who gave me a quote saying that my baggage will be shipped from UK to USA and will be stored before delivering it to me as I didn't have an address. But after I paid the money and the baggage was collected, I was told that the item cannot be shipped without as delivery address and will stay in the UK. Due to this my baggage took a long time to be delivered to my address.
1 of my boxes was opened and the contents were changed into a bigger box. Because it was not compact, the items in the box were damaged and lots of things broken. I contacted baggage hub and they did nothing about it(except for closing the case).
I would never use them in the future even if they do it for free.

Pros and cons
poor communication
damage goods
Moved from Cambridge (United Kingdom) to Philadelphia (United States).


No recommendation

Dreadful experience trying to ship my daughters boxes for university. Wish I’d read the reviewed beforehand ! [Name removed by Sirelo] never answers calls and always not the other line ! Boxes not shipped still ! Paid a deposit and been ripped off ! Disgusting.

Moved from Abu Dhabi (United-Arab Emirates) to Liverpool (United Kingdom).


No recommendation

I appreciated everything up to the move itself. I appreciated their customer service and they way they provide the materials and a thorough checklist of things that need to be done before the move. I did not appreciate the fact that ALL my mugs, a milk jug and two pictures frames were broken when they arrived. Since the actual moving is pretty much the most important part of the process, it seems the most important thing to me to have everything arrives safely. Since it did not, I can't be more satisfied than I am dissatisfied.

Pros and cons
Customer Service
Checklist
Poorly handled
Broke items in move
Moved from Edinburgh (United Kingdom) to Pine Mountain Valley (United States).


No recommendation

I payed £77 to send a little box which they collected 29th June. Today is 9th July and It hasn’t been sent yet. Plus I had to constantly call them to get informations and it seems that everything is normal. Disgusting service. Don’t trust them.

Moved from London (United Kingdom) to Versailles (France).


Recommendation

All things showed up, intact with minor scratches (to be expected) One box was heavy damaged on the outside, but with insides intact.

Overall, good value for money.

Moved from Edinburgh (United Kingdom) to Copenhagen (Denmark).


Recommendation

- Easy system to use and very informative customer service team.
- They fit me in for a weekend delivery at very short notice and so I managed to get all my belongings in 10 days.
- When I received part shipment, the customer service team were helpful to track everything and send me regular updates of where my shipment was.

Pros and cons
Easy to use system
Responsive and informative customer service team
Moved from London (United Kingdom) to Madrid (Spain).


Recommendation

Very efficient. Driver was very friendly and helpful.

Moved from London Waterloo (United Kingdom) to Charlettetown (Canada).


Recommendation

Absolutely professional, very helpful easy and simple......
Also fair price......only I can say totally satisfied

Moved from London (United Kingdom) to Foggia (Italy).


No recommendation

Terrible, substandard service combined with bare-faced lying.

I used Baggagehub, through a subsidiary known as Shipping Force, to move goods to Singapore. The only items I had of any real value were 2 bicycles, both quite expensive. I was assured repeatedly that these bikes would be transported in 'crates' for their protection.

The whole process was chaotic from the start. My point of contact initially rang me several times thinking I was someone else. The Shipping Force online portal, which looked very fancy, didn't allow me to submit an inventory. I was told to submit an inventory via email, which was never acknowledged.

I requested assurances that my bikes would be protected during the transit, and was assured that they would be transported in 'crates'. There was a great deal of confusion over how this would be managed - sometimes I was told packers would come to my house to pack the bikes there, other times I was told they would be taken to a depot & packed, with photos be.. Read more

Pros and cons
Broke my stuff
Liars; incompetent
Moved from Manchester (United Kingdom) to Singapore (Singapore).


No recommendation

DO NOT USE, Unprofessional, Broken/Damaged Goods, no compensation, not responsive...
Unprofessional, Broken/Damaged Goods, none responsive, no compensation although I had full insurance cover ...
My name is Ardavan Assadi, I used #BaggageHub to freight my personal belongings from the UK to Paris on 6th June 2018, the goods arrived on 15th June after a long dispute over changing the price, I freighted five boxes inclusive of my TV. Upon arrival, the boxes looked roughed up and damaged from outside. Once I took the boxed inside and opened them, first my Microwave, despite being packed in its original box and with bubble wrap and protective cover, they managed to completely shatter the front screen, which has made the unit unusable. Second package my TV, after removing all the packing and bubble wraps and protective covers, while opening it I realized they have managed to somehow break the TV from the bottom right-hand corner, which is only possible if it had received a great force t.. Read more

Pros and cons
Unprofessional
Quality
Moved from Brighton (United Kingdom) to Paris (France).


No recommendation

I had 10 boxes and 8 large paintings to ship to Saudi Arabia.
I contacted 3 different companies. The prices ranged from 500 to 1250.
'Baggage Hub' gave me a quotations for 985 door to door service. I was happy with the price and service since they said they will come to my place and put all the painting on 1 crane that they will bring to my place.

1. I was never sent the reference number and the paper or flier that has their logo and should have had my name and address and the name and address of the house where it shipped to.
2. when the driver came to pick the 18 items, I was surprised he has nothing to put on the boxes and has no crane for the paintings. He said No the crane is in the storage and you should have printed out what we sent you with the reference number, which I never received. I called the company and they realised they have never sent me this.
3. I had no printer to print and the driver was in a rush he couldn't wait until I print, which isn't his mistake bu.. Read more

Moved from Brighton (United Kingdom) to Riyadh (Saudi Arabia).


Recommendation

Because of the staff

Moved from London (United Kingdom) to Santa Lucia De Tirajana (Spain).


Recommendation

Very impressed with the service.
Highly recommended.

Moved from London (United Kingdom) to Dublin (Ireland).


No recommendation

I think the service provided is unacceptable:
1. My order was done on the 6th collected on the 10th and I still I Haven't received my shipment yet. I have been wearing the same close for 3 weeks
2. the Invoice is much higher than what was agreed
3. I have been extra charged because of a document missing (Passports). Since the website did not allow me to upload my passport, the person in charge ask me to email him a copy of the passport which was immediately done to [name removed by Sirelo].
4. I had an extra charge because I paid with my Card and apparently due to that fact that it is an American company I have more charge to pay!
I am now in the process of moving to another place in Amsterdam. If my shipment get to my old address and I don't even know if I will get it
5. After the payment I had still not received anything, I therefore called again the company and I was told that my passport was missing therefore the shipment on hold! (No one called me to inform me about that .. Read more

Pros and cons
communciation
organisation
Moved from London (United Kingdom) to Amsterdam (The Netherlands).


No recommendation

Two packages shipped. One turned up a month late, the other (which had all my valuables) was delivered to the wrong person and subsequently destroyed by them. Lots of pleasantries and apologies but little to nothing in the way of action. Awful experience, never agian.

Pros and cons
Slow
Lost items
Moved from Oxford (United Kingdom) to Kent (United States).


No recommendation

The arrangement for the pickup and delivery is fine. However, once we opened parcel, all 4 legs of the cabinet were broken. We sent email and called them for the claims but after 2 months still no answer for the claims.

Pros and cons
The salesperson is good.
After servies is bad, no response for the claims
Moved from Harrogate (United Kingdom) to Hong Kong (Hong Kong).


No recommendation

First part of move was brilliant. Collection driver very helpful. From arrival at Bangkok it went downhill fast. TNT were a pain trying to make extra money. Took nearly three weeks to deliver. Could NEVER recommend them as a carrier.

Pros and cons
Great collection service
One door to door price
Use TNT
Moved from Rochester (United Kingdom) to Udon Thani (Thailand).


No recommendation

BIG MISTAKE!! After almost 2 months waiting my staff, i receive part of my box, still missing one, all my staff is actually broken, all my porcelain dish from marrakesh are broken, got the picture of that, try to call them for a refund, but not answers.. hope this review can help another people to dont get involve with them..

Moved from London (United Kingdom) to Milan (Italy).


No recommendation

Only delivered half the shipment after 4 months. Requests for information on the status was ignored. Now I am getting zero response for the insurance claim and refund of half the shipping cost. Appalling service and they are mistaken if they think I am going to throw in the towel.

Moved from Lancaster (United Kingdom) to Jakarta (Indonesia).


No recommendation

They switched a box of precious wedding gift china for a bag of used men's clothing at the depot in UK. I gave back the clothes when I realized however they have made no effort to track my goods. Not mentioning the broken items: half the boxes had a broken item in them.

Pros and cons
Charlie is good at the sales end
Breakages
Moved from Banbury (United Kingdom) to Jakarta (Indonesia).


No recommendation

I was let down by the company several times where for example one colleague had discussed a price with me for temporary storage while I arranged my accomodation here in the UAE. I then had to recommunicate this with the colleague who was dealing with my request. The prices for the number of weeks kept in storage did not match at the end also. Lastly, following up from the delivery of my items to the UAE I had a major complaint to the condition of the boxes, well being of my items and loss of any small items. I had asked and confirmed several times that I would like my boxes to be shrink wrapped and had also paid for this. However, not 1 box was shrink wrapped and I was very unhappy with the condition of the boxes and my items inside as a result of this. Im yet to find out if anything has been lost as a result of this enormous mistake.

Moved from London (United Kingdom) to Dubai (United-Arab Emirates).


No recommendation

Sending over from the UK was good but receiving the boxes on the other side was a mess. One of the boxes had been completely destroyed with the belongings inside damaged beyond repair.

Pros and cons
easy online process
good communication when collecting the boxes
Damaged boxes on the other side
No communication when sending through a complaint
Moved from London (United Kingdom) to New York (United States).


No recommendation

Nous avons tecu notre facture finale 4jours apres qu'ils aient récupéré les boites. Cette facture etait due le jour meme et ils me relancaient 2 fois par jour bien que je leur ai explique que le virement international prendrait 2 jours. Nos boites ont ensuite été retardées d'une semaine et nous n'avons pas ete livre de suite car j'ai loupé un appel pendant que je changeais la couche de ma fille et quand j'ai rappele 10min plus tard c'etait trop tard.
Quand nos boites sont enfin arrivées certaines étaient ouvertes' eventrees et de nombreux objets enveloppes dans du papier bulle et encartonne avec la motion 'FRAGILE' etaient casses.

Nous attendons toujours la reponse du service client qui nous evite et n'a prit aucune note. Il faut tout réexpliquer chaque fois que l'on appelle.

Juste un des pires choix ppssible je regrette amèrement.

Moved from Edinburgh (United Kingdom) to Cluny (France).


No recommendation

Information about the process and whats actually happens is a very different story
Baggage hub had repacked my boxes due to they were to heavy, despit that there was quite a few things totally smashed when they arrived, and things were missing, copper items and some other metal things arrived in a diffrent shape, fabrics soiled.the move was said to take 5-10 days it took 22 days, we agreed that my boxes were picked up 17 november they were picked up 20 november.

Moved from Shrewsbury (United Kingdom) to Gamleby (Sweden).


No recommendation

Extreme mishandling of packed boxes. Broken items(including a pair of wedding presents). One box was so destroyed FedEx had to repack it in a new box when it made it to the states.

Moved from Glasgow (United Kingdom) to Wayne (United States).


No recommendation

The service itself was fairly easy to use, straight forward and modern. Receiving the boxes on the other side was an absolute pain. The third party delivery service they used refused to re-send my boxes to the address I specified, forcing me to take a taxi to the FedEx depot to collect. Bear in mind these are large heavy boxes of which I had 3 of. Once arriving at the depot to collect them, one of the boxes appeared severely damaged with the other 2 boxes in perfect condition. This made my heart sank as the one damaged box contained a plethora of fragile items namely, bowls and homeware. More than 50% of the items inside the box can no longer be used and have needed to be thrown away thus wasting my time and money. The service has been terrible to use upon the receiving and more than bother than is worth.

Pros and cons
Easy to use
Communicative
Damaged items
No accountability
Moved from London (United Kingdom) to New York (United States).


Recommendation

My move was made very easy with Baggage Hub.
I was contacted very quickly by a representative after filling out my query, and they had by far the best offering for price; boxes were delivered to my house for me, mover was there exactly on time, and was very nice, polite and helpful. I did not think moving overseas would be this easy, and I was pleasantly surprised.

Pros and cons
Quick, easy, great service
Better price than any other quotes I received
Moved from London (United Kingdom) to Nøtterøy (Norway).


Recommendation

Cheap and fast

Pros and cons
Cheep
Fast and clear
Moved from Londres (United Kingdom) to Tokyo (Japan).


Recommendation

They have moved my baggage without any breakage and delivered smoothly even if I change my address.

Pros and cons
But still I am waiting of my refund 30£ for mon documentation fee though I have uploaded all the required docs. They promise that they will tefund but it is not refunded till now.
Moved from Harrow (United Kingdom) to Brussels (Belgium).


Recommendation

Boxes were delivered within 4 days and was a straight forward process

Pros and cons
Good customer service
Very quick!
Moved from Bristol (United Kingdom) to Dublin (Ireland).


Recommendation

Easy collection at a perfect time and faultless delivery. Everything was in order.

Pros and cons
Price
Collection and delivery timings
Moved from Yeovil (United Kingdom) to Brussels (Belgium).


Recommendation

They gave a great service and the prices were competitive. A helpful team who made sure everything went to plan

Pros and cons
Good prices
Friendly and helpful team
Moved from London (United Kingdom) to Dusseldorf (Germany).


Recommendation

Everything went smoothly and arrived intact and on time.Nothing to complain about.

Pros and cons
Responsible
Fast
Moved from Egham (United Kingdom) to Vouliagmeni (Greece).


Recommendation

good and reliable service

Pros and cons
reliable, good service and connection with the costumer
A bit expensive
Moved from Cambridge (United Kingdom) to Heidelberg (Germany).


No recommendation

No customs paperwork done
No communication after payment made
Have no clue where my boxes currently are

Pros and cons
No customs paperwork
No communication
Moved from London (United Kingdom) to Jakarta (Indonesia).


Recommendation

From start to finish it was a very smooth process. All customer service reps I spoke to answered every question I had and kept the communication going throughout the short period of time it took for the goods to be delivered. I payed the invoice Monday and everything arrived in perfect condition Friday. Couldn't believe how quick and hassle free it was!

Pros and cons
Very quick process from start to finish
Cheap compared to other sites
Moved from Bristol (United Kingdom) to Dublin (Ireland).


No recommendation

I paid for insurance. They broke my things. They then lost them and I had to find them enroute. I paid for repacking-they denied it. Totally incompetent. Staff have left. They lied on the phone that they had repacked my things. They hadn't. What they called repacking was wrapping a suitcase in a thin black plastic bag. My pictures were all broken and they refused to pay insurance. They lost my things and I had to ring all the depots in transit to find them. They did not care. Do not trust them. Very bad mannered throughout the process. Even the collection was roughly handled. Very disappointing indeed. I teach internationally and move every 2 years. Worst experience ever. 3-4 day shipping took over 2 months. If you love your things, your personal belongings ,these are not the company to trust. Baggehub and TNT. They also had changed their name from recent trading reports. This was my worst experience ever. Be warned.

Pros and cons
sound caring initially but in reality no idea what is happening.
Totally incompetent
Moved from Belfast (United Kingdom) to Tarsus (Turkey).


No recommendation

My stuff got pretty badly dinged up during the move.

Pros and cons
Cheap
Good communication
Lackluster boxes
Careless transportation
Moved from Brough (United Kingdom) to Tualatin (United States).


No recommendation

From the moment I started my experience with them they sucked at every turn. It took 14 weeks to get my items, which cost more than if I had them flown in the end, and they cost more to get through customs. Never again.

Moved from Rugeley (United Kingdom) to Melbourne (Australia).


Recommendation

Nothing is perfect. But it was a really good service.

Pros and cons
Cheap
Fast and clear
Moved from London (United Kingdom) to Sumida-ku (Japan).


No recommendation

Awful experience. Two of my luggages were delayed by over a week and my tv is broken. Tried to contact them for a refound but nothing. Do not use this company. Not professional at all.

Pros and cons
Awful experience. Two of my luggages were delayed by over a week and my tv is broken. Tried to contact them for a refound but nothing. Do not use this company. Not professional at all.
No contact from manager or anyone else. The tv screen and inside tv all broken plus didn't have clothes for over a week so had to re buy everything. Worst moving experience of my life
Moved from Bath (United Kingdom) to Livorno (Italy).


No recommendation

- added several fees on top of the final quote
- seems uncoordinated and lack of information regarding shipment
- picked up my boxes 2 weeks ago and no information when it will be shipped
- asked for it to be dileveres by the start of a week (had more than a week to arrange it) and will miss that window as they are not coordinated

Pros and cons
Quick pick up
Good customer service
Lack of information
Not delivering on time
Moved from London (United Kingdom) to Stockholm (Sweden).


Recommendation

Always helpful when called and nothing seemed to be too much trouble, however trivial the question.

Pros and cons
Helpful and friendly
Explain each step.
Moved from Royston (United Kingdom) to Lakewood (United States).


Recommendation

Initial contact was smooth and problem free, easy to arrange pick-up time and friendly customer service. I was late with submitting necessary documents and thought my pick up date would get postponed, but luckily it was not a problem. Driver was friendly and on time, helped me to load boxes. I did not pay an insurance fee, which resulted to be quite nerve wracking as 4/6 boxes arrived on time, whereas the remaining two came on separate days singularly, 3 and 5 days apart from the other boxes, with no way of tracking them and no response from Baggage Hub. I was sure I wasn't to see them again, but the last one arrived today in fine condition (albeit all of them smelt of fish). Overall I wish there was more communication between Baggage Hub and me, their customer, as I was getting quite upset with the thought of losing 1/3 of my belongings.

Moved from London (United Kingdom) to Ålesund (Norway).


No recommendation

Very bad service. Boxes were broken and most of items were broken. Move took 2 months and when I phoned up to complain they were no help .

Pros and cons
Very bad service
Moved from Burgesshill (United Kingdom) to Abu Dhabi (United-Arab Emirates).


No recommendation

Keep away from this company. Firstly, they charged me with a higher deposit than they originally said. I cancelled my booking 72 hours before the date they would come to pack and collect my boxes. I never received the boxes nor got my deposit back. Customer help staff are also rude.

Pros and cons
Charged with a higher deposit
Moved from London (United Kingdom) to Cyprus (Cyprus).


No recommendation

Would have given 0 if it were possible.

After our cargo were picked up, we heard nothing for about 5 weeks despite many emails and phone calls made to the company. Every phone call made resulted in 'I'll have to get back to you in 20 minutes' which never resulted in anything.

When we finally found out about our products, we found they had received hundreds of pounds worth of damage and they were still sitting the companies warehouse unmoved, with no plans to actually move them or contact us about the damage. We even paid for special packaging and requested the full insurance policy. Apparently we can claim for this, but I am not holding my breath.

Pros and cons
Broke our goods
No customer Service
Moved from Sheffield (United Kingdom) to Milan (Italy).


No recommendation

Only 4 of 5 boxes arrived at the destination. I tried multiple times to get in contact with Baggage Hub's customer service team, but they ignored my emails and when I called up, they promised to investigate and get back in touch - which they never did. One month later I am still waiting for an answer.
Before I decided which company to use, Baggage Hub called me multiple times to convince me to make use of their services, but when it comes to taking responsiblity and helping me with my issues, they do everything to avoid having to deal with me. I wish I had used another company.

Pros and cons
Their quote was good, but who really cares when part of your shipment doesn't arrive.
Appalling customer service
Moved from London (United Kingdom) to Hang Hau (Hong Kong).


No recommendation

Would give zero if I could. I have been waiting over 40 days for my goods, which are still nowhere to be found. I have had to chase for information about my goods, which has changed 3 times and have not received proper service at all.

Pros and cons
Poor service
Moved from Rochester (United Kingdom) to Kuwait City (Kuwait).


Recommendation

I'm constantly on the move so contacting me can be very difficult at times, their online system made everything very straight forward and easy to book and monitor. This was backed up with great customer care and delivery was made on time. These guys are light years ahead of any other baggage company I have used in the past.

Pros and cons
Customer Care
Transit Time
Moved from London (United Kingdom) to New York (United States).


No recommendation

My shipment was supposed to be delivered yesterday. Today, I have no shipment, no update information, nothing... silence :(

Pros and cons
Good collection service and information
Insufficient pressure on the delivering partners
Moved from Bracknell (United Kingdom) to Fort De France (Martinique).


No recommendation

Two couriers came to pick up my stuff, from two different companies. Also, when I did the booking, they said deposit is not necessary as the company will pay everything together. At the end it was necessary and I did not get the packaging material delivered, but needed to go and buy it myself. Also boxes arrived quite damaged even if they were insured.

Pros and cons
The items arrived
broken, but stuff inside is ok
Moved from Nottingham (United Kingdom) to Stuttgart (Germany).


Recommendation

Good service & very reasonable prices

Pros and cons
Very reasonable pricing
Delivery as planned
Moved from Isleworth (United Kingdom) to San Francisco (United States).


No recommendation

Truly the most awful moving experience of my life and I have moved about 10 times in 5yrs. once I paid my deposit it was impossible to get any call back or feedback regarding my move. My quotation was for GBP844.80 + 50 for packaging and my invoice was for GBP1815.00, what is the point of a quotation if the final price is more than double??? Delivery was also late a day, with nobody being able to explain why or bothering to call back.... had to make arrangements to have a person wait for delivery as my flight left on this day, absolutely no help or assistance regarding my delivery which was stated that I needed a delivery before a certain date, no replies on my emails and again no return phone calls! The worst customer service I have ever received... and still waiting for a reply on the difference in my payment made.... suppose now that they have their money I will never hear back from them!

Pros and cons
Helpfull untill deposit is recieved
Late delivery
no return contact
Moved from Scotland (United Kingdom) to Serta (Portugal).


Recommendation

At the start of the process, the service agent was very helpful and attentive. But later on in the process, it was harder to get clear responses over the phone because I was already dealing with a different service agent. They always seem to be rushing and wanting to end the call.

Also, when the drivers are delivering and picking up boxes, they don't have the complete address even if I've already provided it over the phone or via e-mail. I also had to keep on checking in with the service agent if there's more than 1 person picking up the boxes since my flat didn't have any lift.

During the pick-up of boxes, the driver and his assistant were very quick and efficient in handling the boxes. They were quite friendly too.

There were some technical difficulties as well when I paid for the invoice (since the deposit wasn't deducted from the total) and booking the air freight due to the ransomware cyber attack but this is not the company's fault.

Pros and cons
They are quick to act when addressing issues
They have competitive rates and the quality of shipment is good
Lacks internal coordination for logistics details
Could be more helpful when responding to customers so as to avoid further issues
Moved from London (United Kingdom) to Singapore (Singapore).


No recommendation

Baggage Hub have complete disregard for their customers once they have paid. I have tried so many times to contact them, both phone and email, but I get ignored. This was during the shipping which was delayed for a couple weeks and afterwards when I wanted to make a complaint. 5+ times I have called them and they said they will call me back. I do not have more time to waste.

Pros and cons
communication
delay
Moved from Surrey (United Kingdom) to New Haven, Ct (United Kingdom).


No recommendation

Still have not received my package.
Company did not send the required paper work and when they did find out, I was already away from the country on a holiday. Truly unprofessional in handling customers needs. Not worth the service

Pros and cons
Unprofessional
Moved from Glasgow (United Kingdom) to Singapore (Singapore).


No recommendation

After collecting the boxes it took them more than two weeks to ship them. The collection was done the 16th of May 2017 and the shipment on the 2nd of June.

Initially the said the boxes had to be repackaged and there had been delays for that reason. When the shipment was finally done the address was wrong (the delivery address in the TNT tracking system was Virginia US!). Then they realised they hadn't sent me some form I needed to fill in order for them to do the shipment. After the form were all filled and sent they shipped the packages.

The packages arrived on the 14th of June. The boxes arrived in pity conditions and some of the contents were also damaged.

Worst experience ever! I would not recommend any mentally sane human being to use this service.

Moved from Portsmouth (United Kingdom) to Assemini (Italy).


Recommendation

Delivery on time, no damaged boxes and supportive staff.

Moved from Reading (United Kingdom) to Lisbon (Portugal).


Recommendation

Everything was as arranged.

Moved from London (United Kingdom) to Zagreb (Croatia).


Recommendation

Baggage Hub was one of the first one to give me a quote on a very reasonable price, from their email it was very easy to navigate to their site and reserve the service with a small booking fee. Shortly after that I have received a very detailed email with all the necessary documents (printing some forms are required) and instructions how to prepare my shipment. Easy and clear instruction and when I had a question I just called their number where somebody immediately answered my call (not a voicemail or an interactive call system). The agent over the phone was very helpful and professional and gave me clear answer to my question. The collection happened very efficiently and the driver announced his arrival an hour before they actually arrived, which is helpful. After the collection I have received the email with the final invoice and after the payment (there is a small fee for card payments) I have received the tracking number of my shipment and the arrival date. The delivery took place.. Read more

Pros and cons
Cheapest and easiest
Efficient and correct service
card payment fee
delivery time was not confirmed
Moved from London (United Kingdom) to Zurich (Switzerland).


Recommendation

Everything went well

Pros and cons
Response time and physical move done quickly
Moved from London (United Kingdom) to Makati City (Philippines).


No recommendation

The worst service you could imagine. I really suggest looking else where.
I don't ever bother to review companies but this is how passionate i am about this disgusting service.

Late pick up for items, Late delivery (3 months late) everything smashed.

No suggestion of insurance needed even though i asked and then won't pay any damages because i didn't have cover.

Also ages to reply to emails and really no care given what so ever. Awful service by cowboys!

Moved from London (United Kingdom) to Texas (United States).


No recommendation

Muchos efectos personales completamente destrozados. pedí servicio door-to-door y no lo subieron a casa. Pésimo servicio.

Pros and cons
Todo
Moved from Londres (United Kingdom) to Barcelona (Spain).


Recommendation

Everything was as straightforward as reasonably possible.

Pros and cons
Good service
Friendly staff
Moved from Wilmslow (United Kingdom) to Montreal (Canada).


Recommendation

Easy to deal with. delay encountered I waited for delivery and status of shipment to be updated online. After 2 weeks I called them directly to discover shipment had not been made as they were waiting for final payment first. They had sent invoice which went to my junk mail so I didn't see it (all other mails received no problem). I would have appreciated a follow up call given the delay.

Pros and cons
Good initial comminication
Reliable and well communicated collection
Telephone follow up re delay in shipping would have been appreciated
Moved from London (United Kingdom) to Dublin (Ireland).


No recommendation

I employed Baggage Hub in the context of a work-related relocation. The quote I was given was very reasonable, and a swift delivery via air seemed to be a major plus. To be fair, my shipment did arrive within the two weeks that I had been promised, and it arrived intact. Beyond this, dealing with Baggage Hub was a major hassle. Before my shipment left the UK, I had to submit the relevant paperwork multiple times, as office staff misplaced it twice. In total, I believe that I had to confirm the delivery address four times. I never received the tracking information that was promised in the quote I had received. Upon arrival in South Korea, my shipment was handed to a local removals company that asked me for additional payments and refused to deliver before I had paid, so that storage charges accumulated unnecessarily for several days. Communication with the local company was poor, and I had to phone several times to discover that my goods had been held and that I would need to pay more. .. Read more

Pros and cons
Swift delivery
Fairly cheap
Disorganised
Unresponsive customer service
Moved from Worcester (United Kingdom) to Daegu (South Korea).


No recommendation

The boxes were promised to be delivered in 7 working days days and were due on 21 Dec 2016 but they did not arrive until 18 January 2017.

Pros and cons
staff on phone very nice
delayed delivery waiting for papers they already had
didnt deliver on time and weeks late
Moved from Mold (United Kingdom) to Kennewick (United States).


Recommendation

Professional and easy to engage with. However, we specifically asked for delivery inside our flat, however their sub-contractor did not provide this service and we had to re-schedule the delivery for this reason. Therefore 8/10 instead of 10/10

Pros and cons
Price
Sub-contracting
Delivery not inside flat
Moved from London (United Kingdom) to Oslo (Norway).


No recommendation

I regret using them.

They have all my possessions and complete money (over £700), but they won't give me any tracking information. This is worrying because I now believe they have lost my stuff. Their communication is non existent after they have your goods and your money.

Also the quote you are given online is not what you will pay total. I ended up paying £200 more than the quote given (they added on VAT later).

If things improve I'll change my review for now I'm looking into getting legal help on this case, because they are not helpful and clear once they have your goods and money.

Pros and cons
Man picking up boxes was very nice
They won't give me my tracking details
They fool you with the quoted price, you'll end up paying more
Moved from Virginia (United Kingdom) to Virginia (United Kingdom).


Recommendation

Good service overall, but lots of prohibited items which was annoying.

Moved from London (United Kingdom) to Geneva (Switzerland).


No recommendation

I was promised delivery of my boxes on 4th January (having arrived in country on 2nd Jan). It is now the 14th and my boxes have still not been delivered. This is appallingly bad service.

Moved from Swansea (United Kingdom) to Port Of Spain (Trinidad and Tobago).

Headquarters

Baggage Hub

Unit F 33 The Ridgeway
SL0 9HW Iver Bucks
01753 378 424