Traslo Service



Average score of 8.8 out of 74 reviews
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Traslo Service
The Granary
RH1 4QP Sunbury-on-Thames
020 3640 8558

About removal company Traslo Service

Traslo Service provides professional removal services; known in the industry as the Italian moving experts for their skills, problem-solving and fast solutions. Their shipping services include many regions such as Asia and monthly departures to the USA, NZ and Australia. Weekly services will include Spain, UK, France and the rest of Europe. They offer professional planning to meet your requirements.

Services

Excess baggage
Piano transport
Art transport

Associations

Traslo Service is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

Excess baggage
Piano transport
Art transport

Associations

Traslo Service is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 74 reviews for Traslo Service.
Write a review

No recommendation

First the good things:
- Communication before any payment was made. They were very responsive and attentive to understand our needs for the move.
- Their estimation for the size and weight of the stuff to move was accurate.
- Punctuality and professionalism of the companies sub-hired by Traslo Service to do the loading and unloading of our stuff.

Then the not so good things:
- After we paid the deposit to secure the date of our move, we had more problems communicating with them.
- They tried to change the original schedule by delivering one day earlier than planned, which was impossible for us.

And then bad things:
- Never use their 'Premium' insurance. They broke our dishwasher during the move and refused to pay for it because it didn't have any visual damage, just for your information, big appliances don't need to have visual damage to be ruined during an international move. We contacted them several times to try to find a solution about the dishwasher and they eventually.. Read more

Pros and cons
Proffessional
Communication
Damage
Moved from Salo (Italy) to Berlin (Germany).


Recommendation

Ottima esperienza.
Sono stati gentili, precisi e il carico è arrivato senza danni e in orario.
Sono soddisfato del lavoro.

Pros and cons
Sempre disponibili, risposte rapide anche tramite email
Trasporto senza danni e preciso
Moved from Legnano (Italy) to Pau (France).


Recommendation

It was a bit messy with the dates as they. An not guarantee or confirm date- time until quite late but apart from that move happend in a effective manner. Professional packing service very helpful and friendly people and the same for the delivery at destination country- spain. Overall good service.

Pros and cons
Good professional packing service
Good delivery service
Dates/times could be advised in advance and be more accurate
Moved from London (United Kingdom) to Madrid (Spain).


Recommendation

People of the company were very professional, both at replying to my emails and at the moment of collection. They were happy to give extra protection to the most delicate things, which I really appreciated. The only thing I would suggest is to give an earlier esteem on when the collection day should be. For me that was very important to organize myself.

Pros and cons
very professional
on perfect time
Moved from Brighton (United Kingdom) to Venice (Italy).


Recommendation

[name removed by Sirelo] provided a great service for me moving from U.K. to Italy working to a tight schedule.
Everything went exactly as planned.
Would highly recommend.

Pros and cons
Great communication
'Can do' attitude
Moved from Daventry (United Kingdom) to Fosdinovo (Italy).


Recommendation

A competitive quote. I was kept informed as to what was going on and, when the load arrived, the drivers could not have been more helpful.

Pros and cons
Helpful staff
Competitive pricing
Moved from Arezzo (Italy) to London (United Kingdom).


Recommendation

Faultless service, from booking and discussing all details and my concerns around the trip to Sardinia it was obvious that I was talking to professional , personable and caring guys ( [names removed by Sirelo] thank you!) who found the very best option for me. The driver [name removed by Sirelo] was super polite helpful and helped me bother and loading and downloading stages ( I had booked a self loading service ) my stuff arrived intact and half an hour earlier than expected . I could not recommend these guys more . Thank you Traslo Services!

Pros and cons
Booking , getting the best quotation for the job, personable and available staff ready to help at every stage , great drivers and spot on timing for collection and
Moved from Sandy (United Kingdom) to Tissi Sardinia (Italy).


Recommendation

Really great coordination showing up on time both days, easy to communicate with and very competitive price. I would recommend this to everyone.

Moved from Ware (United Kingdom) to Blanes (Spain).


Recommendation

Traslo were very responsive to me requirements, providing excellent flexibility on collection and delivery dates and they were the best value. The packing service was prompt and outstanding, taking care to protect all the furniture and they also provided a really good clear inventory. Excellent service all round. The delivery team they contracted the delivery to was also outstanding.

Pros and cons
flexible
Moved from Pescia (Italy) to Brentwood (United Kingdom).


Recommendation

Han cumplido todos los plazos, nada se ha dañado, me ayudaron a encontrar la opción que mejor se adaptaba a mi presupeusto

Pros and cons
Accesibilidad, trato muy amable
Bilingües
Moved from Nottingham (United Kingdom) to Madrid (Spain).


Recommendation

Io e mia moglie ci siamo trasferiti a fine Luglio (2019) a Berlino ed abbiamo usato Traslo Service. I ragazzi del centralino prenotazioni e della logistica sono gentilissimi, sempre disponibili e professionali. Abbiamo preso solo il trasporto (il camion lo abbiamo caricato noi) ma il trasportatore ha rispettato gli orari di ritiro e di consegna ed è stato gentilissimo ad aiutarci a scaricare tutti gli scatoloni che avevamo. Se dovessimo spostarci di nuovo useremo ancora loro, anche se un po' cari, ma preferiamo pagare qualche soldo in più ed essere sicuri dell'efficenza del servizio!! Grazie ancora!!

Pros and cons
Professionalità
Disponibilità
Prezzo (un po' cari)
Moved from Padova (Italy) to Berlin (Germany).


Recommendation

Efficient, fast and good communication ...always promp calling back or writing to assist. They helped me from the beginning of picking up the goods to the final delivery

Moved from Lecco (Italy) to Manhattan Ks (United States).


Recommendation

todo fue tal y como se acordó. la logistica de aparcar en Madrid Central asi como la amabilidad del equipo, estuvieron bien

Pros and cons
agilidad
servicio
Moved from Morden (United Kingdom) to Madrid (Spain).


Recommendation

Ottimo servizio. Buona organizzazione. Personale molto efficiente e disponibile. Non ho messo 10, perché ci son state un pò di attese per il carico e scarico. Consiglio assolutamente i loro servizi.

Pros and cons
disponibilià
efficacia
un pò d'attesa
Moved from Covo (Italy) to Parigi (France).


Recommendation

Mi sono trasferita a Oxford per motivi familiari. La competenza, la pazienza e la disponibilità dimostrate hanno reso questo trasferimento meno complicato.
L'équipe con la quale sono entrata in comunicazione, ha saputo trovare tutte le soluzioni ai diversi problemi incontrati.

Pros and cons
Disponibilità
Moved from Grosseto (Italy) to Oxford (United Kingdom).


Recommendation

Nel mese di marzo grazie al vostro aiuto mi sono trasferita a Parigi. Solo ora trovo il tempo per ringraziarvi, siete stati veramente efficienti e molto professionali. Ma il mio ringraziamento più grande va al vostro collaboratore [nome rimosso da Sirelo], il quale ha lavorato di domenica per aiutarmi a trovare una soluzione per il mio trasloco che era stato completamente rovinato da un'altra azienda la cui serietà e professionalità sono praticamente inesistenti. Voglio ringraziare veramente di cuore [nome rimosso da Sirelo] per il suo prezioso lavoro svolto. È vero, ho pagato per la vostra prestazione (anche un po' caro), ma quello che ha fatto per noi [nome rimosso da Sirelo] va oltre il senso dei soldi, se non si fosse impegnato così di domenica per trovarci un mezzo con così poco preavviso e con grande urgenza, avremmo perso il nuovo lavoro sia io che mio marito. Rinnovo quindi il mio profondo ringraziamento a Trasloservice, ma in particolare e soprattutto a [nome rimosso da Sirelo.. Read more

Moved from Fano (Italy) to Paris (France).


Recommendation

The company gave us all the information we needed & driver was very helpful & polite. It made the move much easier. Thank you Traslo.

Pros and cons
Smooth service
Friendly & polite
we choose smaller vehicle that needed
Our fault entirely as we had more things than anticipated
Moved from Harrow (United Kingdom) to Tafalla (Spain).


Recommendation

ils ont été disponibles, joignables par telephone et une communication continue par mail. le service a été effectué ponctuellement sans surprise négative

Pros and cons
ponctualité dans les engagements
Moved from Saint-Saturnin-lès-Avignon (France) to Ardea (Italy).


Recommendation

Era una mudanza de España a Inglaterra.
Quede muy contenta con el servicio. Me llamaron el dia de la mudanza a la hora prevista y fueron muy profesionales, los muebles llegaron bien al domicilio.

Pros and cons
Recogen los muebles, los embalan
Puntual y ràpido
Moved from Turis (Spain) to Bristol (United Kingdom).


Recommendation

We had to move an upright piano and a number of boxes from Naples, Italy to Eastleigh, Hampshire. We had a few quotes from different companies but the only one that impressed us after a very pleasant phone call was Traslo Service. Despite the quote was a little bit over our budget we decided to book the service with them and it turned out to be the perfect choice. Excellent service for both loading and unloading, also considering the fact that the piano at the loading place had to be moved down the stairs from a 6th floor. Both the loading and unloading teams, and the driver, were professional, efficient and friendly. Loading and unloading perfectly happened at the scheduled time. We'll surely get in touch with them again should we need a moving service in future. In one word, excellent.

Pros and cons
Professional
Efficient
Moved from Naples (Italy) to Eastleigh (United Kingdom).


Recommendation

They explained everything and looked after every step of the moving with great care.I am very happy with my choice and can easily recommend Traslo Service to anyone

Pros and cons
communication
transparency
Moved from Milano (Italy) to Dublin (Ireland).


Recommendation

I was checking several quotations regarding my recent move.
Mr [name removed by Sirelo] contact me by phone and explain to me the system work, given me three different options.
After that [name removed by Sirelo] was in charge for the logistics, sharing with me all the infomations i've requested.
The truck was on time, the driver professional and helpful, in Italy and UK, their made a moving a very beautiful experience

Moved from Ravenna (Italy) to Leeds (United Kingdom).


Recommendation

Me explicaron todo muy claramente y cumplieron lo acordado.

Pros and cons
Rápida respuesta
Trato cercano
Aviso de la fecha exacta con poca antelación
Moved from London (United Kingdom) to Madrid (Spain).


Recommendation

Sérieux et à l'écoute

Pros and cons
Sérieux
Le Suivie
Moved from Reims (France) to Tempio Pausania (Italy).


Recommendation

COSTO TRASPORTO CONVENIENTE - ACCORDI RISPETTATI E CONSEGNA NEI TEMPI PREVISTI CON BUONA ASSISTENZA CARICO.

Pros and cons
ACCORDI CORRETTI E PRECISI
lUCA SERRA MOVE COORDINATOR
Moved from Cornarfedo (Italy) to Londra (United Kingdom).


Recommendation

From start to finish they were very helpful and nothing was too much trouble for them

Pros and cons
Efficient and excellent service
Could not do enough for you
Moved from Maidstone (United Kingdom) to Mojacar (Spain).


Recommendation

Simply perfect. They are very easy to deal with, always available and real troubleshooters. Should I need to move again, I know who I will contact! Thanks for this superb service!

Pros and cons
Really easy to deal with
Not too expensive
Moved from Paris (France) to Roma (Italy).


Recommendation

Super efficace, super disponible. Tout c'est très bien passé de l'enlevement a la reception. Je referai appel a cette entreprise sans hesitation.

Pros and cons
Efficace
Disponible
Moved from Roma (Italy) to Pierrelaye (France).


Recommendation

Buen servicio en general.

Pros and cons
buena comunicación con el personal de la empresa
puntualidad, precio
tiempo de entrega
algunas cosas no llegaron dañadas aunque si es el caso, e seguro que ofrecen funciona muy bien.
Moved from London (United Kingdom) to Pepino (Spain).


No recommendation

Our stuff has been collected on 3rd September. After more than two months, we keep waiting for it. From the moment we paid the whole fee, we got no more communications about the moving. They don't answer anymore to our emails and telephone calls. In New York bad weather has come, we had to buy everything again. Probably we are just unlucky, but we are worried a lot about our staff. Please, help.

Moved from Rome (Italy) to New York (United States).


Recommendation

Grazie ragazzi per il vostro aiuto.mi sono trovato benissimo, l'autista è stato gentile. La merce è arrivata in tempo e in ottimo stato.

Moved from Gambellara (Italy) to Vitré (France).


Recommendation

Ottima comunicazione puntualità ggentilezza tariffe

Pros and cons
Puntualita gentilezza tariffe oneste
Moved from Milano (Italy) to Londra (United Kingdom).


Recommendation

Tout a était bien organisé.

Pros and cons
Organisation et prix
Moved from Paris (France) to Rome (Italy).


Recommendation

Professional and reliable service at an affordable price. They have also been very flexible to accommodate some personal payment, collection and delivery requests. Special thanks to [name removed by Sirelo] who has always been available during the entire moving process.

Moved from Lodi (Italy) to Dublin (Ireland).


Recommendation

perche in una giornata mi hanno organizzato un trasloco
la gentilezza e la disponibilita di questi ragazzi e da ammirare.
direi ottimo lavoro ragazzi
grazie ancora

Moved from Londra (United Kingdom) to Brescia (Italy).


Recommendation

Although the move hasn’t yet been completed, the two young men who came and collected our furniture and belongings were really good and very kind.

Moved from Southampton (United Kingdom) to Sarzana (Italy).


Recommendation

En términos generales estoy muy conforme con el servicio. Sin sorpresas. Para la recogida he pagado un servicio aparte para que busquen las cosas un día especifico. Lo que no me ha gustado demasiado es la inflexibilidad al momento de la entrega.. se suponia que seria sobre el 1/9, pero recien me lo entregaron el 17/9. Cuando les dije que en esa fecha me resultada muy difícil recibir las cosas, no me dieron opciones de entrega para otro día. La unica opcion era pagar un 50% mas de lo abonado para contrar un servicio que me entregue las cosas el dia que yo quisiera.

Pros and cons
Buena atencion al cliente
Buena relacion calidad/precio
Inflexibilidad entrega y recogida
Moved from Getafe (Spain) to Bristol (United Kingdom).


No recommendation

Despite the helpful communication setting up the move, the actual move proved to be flawed and caused a lot of distress to all involved. It was an agreed self load and appeared to be based on volume. All was loaded very well by ourselves and strapped securely with some help from the Polish driver (we had been told English speaking drivers and this driver was good but had little spoken English). There was still at least a third space left in the van and the van set off in excellent time. About half hour to an hour later the van returns and we receive call telling us the van is considerably overweight and things will have to be taken off! Apparently the move was based on weight and not volume! This was based on the driver’s ‘handling’ of the van as it was ‘sitting low on the tyres’ and could be subjected to huge fines at our expense if found to be overweight travelling through France. At no time had the driver (not speaking English) alerted us to this while loading. The van had not been .. Read more

Pros and cons
They did communicate well in setting up the move but less so in making clear how vital weight factor was as opposed to volume.
Factors determining van size and weight and implications were not handled professionally.
Drivers were not good English speakers as had been indicated so this made things harder to deal with on the day.
Moved from Exminster (United Kingdom) to Lake Como (Italy).


Recommendation

We were pleased with the service, the loading people on the day worked very efficiently. The support leading up to and throughout the move was excellent. We recommend this company to others.

Pros and cons
Supportive and responsive throughout the move
Planned effectively
Moved from Bath (United Kingdom) to Verona (Italy).


No recommendation

The state of my things at arrival was not satisfactory

Pros and cons
time management
staff cordiality
some things arrived damaged and bad looking
Moved from Paris (France) to Silvi (Italy).


Recommendation

Entière satisfaction (suivi impeccable et enchantée du prestataire de service )

Moved from Paris (France) to Ceglie Messapica (Italy).


Recommendation

Hicieron su trabajo muy profesionalmente y en los plazos marcados. Tuve que pedir un transporte extra porque calculé mal el volumen y el peso, y me lo proporcionaron en horas.

Pros and cons
Seriedad
Puntualidad
Falta una herramienta para calcular pesos y volúmenes
Moved from Milton Keynes (United Kingdom) to Colmenar Viejo (Spain).


Recommendation

Professionali, disponibili e sopratutto puntuali.

Pros and cons
professionalità
tempistica
Moved from Neuilly Sur Marne (France) to Messina (Italy).


Recommendation

The move went smoothly with a quite brilliant and helpful driver.

Nothing got damaged and everything arrived.

Easy to deal with staff, [name removed by Sirelo] and [name removed by Sirelo], who answered emails immediately, even at weekends

Just an excellent experience.

Pros and cons
Honesty and clarity
Great driver
Moved from Brighton (United Kingdom) to Genova (Italy).


Recommendation

Because I'm very satisfied and it's deserved. Excellent company !
I recently moved some furniture from Paris to Italy. Very satisfactory contact, offer and work since the beginning,
always available for explanations and helpful to find the best answer in order to solve any problem. Everything arrived safely and even in advance, most appreciable and remarkable.
Many thanks to Simone, Francesco and last but not least to Luca.
I sincerely recommend Traslo Service Ltd for prices, efficiency,
punctuality and professionalism.

Pros and cons
The price and help received
Nothing went wrong
Moved from Paris (France) to Sassofeltrio (Italy).


Recommendation

Ditta e staff molto seri. Professionali, cortesi,e sempre disponibili.

Pros and cons
Solo pro
Moved from Sandrigo (Italy) to Bouvancourt (France).


Recommendation

Traslo Service Lts offers quality, yet affordable, moving services. They are courteous, efficient, fast and they deliver a fantastic service: the movers are kind and expert, are able to pack and unpack quickly and professionally.
We moved our goods from Scotland to Germany, and everything was great: no one single box was damaged.

Pros and cons
professional
fast
Moved from Dunfermline (United Kingdom) to Nurnberg (Germany).


Recommendation

excellent, je n'avais besoin que d'un déménagement partiel et cela était très bien et un prix très resonable.

Pros and cons
excellent communication
Moved from Poissy (France) to Lecce (Italy).


No recommendation

Due to a crisis in availability of their own team, they used a local agent to pick up our goods, who was clumsy in his handling of breakable materials and packed them poorly, resulting on breakage of several elements from an irreplaceable dinner service. Another package failed to arrive, an item that had caused much interest among the packers!
We had been advised to take out insurance to cover valuble items and have them packed by the company. This was a mistake as all the less valuable items, packed by us arrived without harm.
It then transpired that the insurance only covered items for which a receipt could be furnished, not likely on objects bought decades ago.
In addition we had to wait for weeks for the delivery as the company had problems with their vehicles.
We are still awaiting resolution on this issue.

Pros and cons
Unreliable
Limits of insurance policy not clearly defined
Moved from Citta Di Castello (Italy) to Frome (United Kingdom).


Recommendation

Hanno sempre risposte immediatamente le mie email tenendomi informata su ogni passo del trasloco.

Moved from Pistoia (Italy) to London (United Kingdom).


Recommendation

I recently moved from London to Sardinia.
From the beginning they were professional and always available for clarifications and explanations. From the sales team to the delivery team there is always the feeling they will look after you and make sure that this process goes as smoothly as possible.
Collection and delivery dates were met (actually the delivery date was anticipated, quite a nice gift considering that it was during Christmas!) and even if there were some problems with some small boxes delivered (something that can obviously happen is these circumstances), Luca and his team were super-quick in dealing and solve the issue.
Definitely recommended!

Pros and cons
Professional
Price competitive
Moved from London (United Kingdom) to Cagliari (Italy).


Recommendation

I cannot fault anything at all from start to finish all people I dealt with from sales to customer support to the lorry driver all excellent

Pros and cons
professional
honest
Moved from Naples (Italy) to London/somerset (United Kingdom).


Recommendation

Tralso Service managed my moving very profesionally and with a price much cheaper than all the italian moving agencies. In 2 hours a received all my stuff from Milan to Berlin :-)

Pros and cons
Fast delivery
Cheap
Moved from Milano (Italy) to Berlino (Germany).


Recommendation

We are always worried about a move especially if it’s an international one but Traslo Service has been perfect from the beginning to the end :
- Top reactivity
- Dedicated contacts
- Perfect tempistic : respect of the timing and delay
- Great organization of the teams to pack and pick-up and to carry out and un-pack (very careful)
- Friendly staff
- Good price regarding the compset

Perfect experience !

Pros and cons
Reactivity
Professionnality
Moved from Paris (France) to Rome (Italy).


Recommendation

Ottima gestione dei tempi e degli imprevisti. Massima disponibilità e sempre pronti a contattarti.

Moved from Firenze (Italy) to Courbevoie (France).


Recommendation

Una experience molto positiva,
Anche sera erot molto scettico fare un lavoro del genere online. Pero alle fine sono stato fortunato ad aver scelta la traslo service.Complimenti a Tuttle la squadra, in particolare alle traslochi police di casalnuovo Napoli.caserta. Giuseppe said stato bravissimo e molto efficiente e disponibile

Pros and cons
Molto professionali
Grande organizzazione
Moved from Capri (Italy) to Ruislip (United Kingdom).


Recommendation

The sales team were great and very efficient and not pushy in any way in trying to get me to increase my capacity that I paid for. The email and phone communication to confirm dates and progress were all dealt with quickly and accurately. The move co-ordinator spoke good English as well as although my Italian is actually ok, for something so important as my move, I wanted to ensure no possible communication errors.

The collection and delivery teams were very efficient and friendly as well.

Pros and cons
Excellent communications
Specialist in Italian moves
Moved from Monza (Italy) to Bromley (United Kingdom).


Recommendation

Having to deal with an international moving isn't easy; actually, it could be quite stressful. For that reason I wanted a moving company which could take off from me the removal and delivering wage. Traslo Service has been great for us: they are trustful and reliable, and fast too. They have always been very quick to answer to all our questions and doubts and followed our moving directly step by step.
I fully recommend them.

Moved from London (United Kingdom) to Barcelona (United Kingdom).


Recommendation

Great work from Traslo Service. I just moved from Scotland to Italy and at the beginning I was a bit worried about my goods, but after the collection my worries disappeared. Everything went smooth, I really want to thank the removers as they were nice, kind, quick and professional. I also want to highlight the amazing customer service that I received from the office, available at all times. I didn't give 5 stars because this was my first move, I am not expert on this field and the price was higher than what I thought.

Pros and cons
quick replies from the office with updates
good protection of the goods
Moved from Glasgow (United Kingdom) to Genova (Italy).


Recommendation

Excellent service!! I asked for a quote and I received a quick phone call from Simone. He proposed me three options and I chose the groupage service. My goods have been delivered on the scheduled time. Francesco and Luca constantly updated me on every detail of the move. All the guys have been kind and professional. Definitely recommended !!

Pros and cons
Excellent customer service
Team kind and professional
Moved from Modena (Italy) to London (United Kingdom).


Recommendation

Perfect service!! Everything arrived on time as promised. It was my second move so after the first bad experience with another company I decided to spend a bit more but it was definitely worth it! My father received the goods (he does not speak english) but the operation team speaks spanish and that helped a lot as they dealt directly with him. They also make me save money for the shuttle service quoted as my father use his friend's van for the last 300 metres because their truck was too big for our street. I definitely recommend them to everyone!!! Big thank to Estefano and Francesco!!

Pros and cons
nice, friendly, professional people
clear explanation of all the details
flexibilty of dates, but I choose that option
Moved from London (United Kingdom) to Bilbao (Spain).


Recommendation

Good service and very human relationship with Traslo Service's team. Everything went well and pick up and delivery were perfect on time. The only thing I wish I knew before is that Traslo is not an actual moving society, they are an intermediary with actual moving companies. For our move they appointed a Polish society 'Kalnad' which was in contact with us the day before the move and during the process. Otherwise, nothing to say, good price, good follow up, clear explanations and very nice team.

Pros and cons
Efficient
Cheap
Moved from Paris (France) to Verbania (Italy).


Recommendation

Arranged a dedicated service with Simone. He was really polite, patience and explained all the ins and outs very well. I was kept informed every step of the way and I was contacted by Luca several times to let me know when the van was expected to arrive to pick up and deliver the items. The driver was extremely polite and helped us in organising the items. The van was clean.
It was the first time I used an international furniture delivery but I will certainly contact this one again in the future. Reasonable charges.

Pros and cons
Polite
Organised
Moved from Milano (Italy) to London (United Kingdom).


Recommendation

Good to deal with. We can’t fault these guy on this service.
We had a lot to move and we found that their approach from the beginning helpful and correct. We didn’t intend on going with the cheapest service, we don’t like companies that hide costs.
I had a lot of questions, which were always answered. The packing service was fine and the crew were considerate.

Pros and cons
Reliable
Good to deal with
Moved from Malaga (Spain) to Reading (United Kingdom).


No recommendation

I have arranged with [name removed by Sirelo] a pick up around end of june, storage for 1month minimum and a delivery address to be confirmed between 1st and mid semptember; I was also offered 1month complimentary storage and I was told by [name removed by Sirelo] I would only pay for the weeks I used in the end; for my surprise I was contacted several times between 4th of july and 25th of august, by Mr. [name removed by Sirelo] (assistant travel coordinator), asking me to settle the payment and provide a delivery address while I was on the complimentary period (I still did not have a delivery address); in the end I was told it was for insurance purposes which did not make sense but I paid; I contacted [name removed by Sirelo] on september 1st to provide a delivery address and he said that I had missed a truck and therefore I would have to wait for the next one; after emailing [name removed by Sirelo] several times on Sept 11th he replied he would let me know once the truck departed an.. Read more

Pros and cons
disorganization
misinformation
Moved from London (United Kingdom) to Malaga (Spain).


Recommendation

tutto e' stato ben organizzato, rispettati i tempi e il prezzo. personale qualificato e cordiale

Pros and cons
organizzazione in generale
serieta'
Moved from Roma (Italy) to Londra (United Kingdom).


Recommendation

We moved from Liverpool to Madrid.
We've moved too many times and none of us like the process of moving at all.
So, we already knew all the aspects involved in a large removal, nice that this was all understood well enough them all. In terms of the service, we found Traslo to be honest about cost and good to deal with. Thank you to Stefano, Francisco and the rest for organising a smaller dedicated delivery of the valuable toys, beds and the kids boxes to be delivered earlier than the rest of it all, well worth it.
They know I have already recommended them.

Pros and cons
Responsive
The quotation was accurate. No hidden charges.
We don't like moving
Moved from Liverpool (United Kingdom) to Madrid (Spain).


No recommendation

Terrible service. They proved to be unreliable, incredibly disorganized and partially dodgy service. They are NOT a moving company, they work as intermediaries and make a commission out of it: in my case, the job was done by “FRED PHILLIPS” moving company (who are actually quite good). Traslo service team was not able to coordinate pick-up and delivery dates, they voluntarily skipped the parking permit issues (both in London and Milan), they misquantified the cubic meters so I had to top-up money for extra (extra?! They proved the quantification!) stuff.. But the best happened in Milan. I (yes, me) had to rent a van as “shuttle service” because their truck could not fit the road.
Cherry on the top they damaged my bed and another small piece of furniture. The whole thing was a nightmare. I definitively recommend you not to use them – these guys have no clue how a moving should be done.

Pros and cons
they speak Italian
mismanagement
final price was not what communicated upfront
Moved from London (United Kingdom) to Milan (Italy).


Recommendation

Eccellente supporto nella definizione delle esigenze e nei servizi personalizzati
Eccellente ditta in loco a Salerno per l'imballaggio e il carico
Eccellente trasporto, no danni, puntualità

Pros and cons
professionalità e cortesia
capacità di venire incontro a tutte le esigenze
Moved from Salerno (Italy) to Manchester (United Kingdom).


Recommendation

excellent customer service thank you Simone. assigned one individual contact throughout process. movers were experts in advice for packing and very friendly. service overall exceeded our expectations and Simone also arranged appropriatemy sized vehicles for our steep road after researching our address.

Pros and cons
excellent contact throughout
very reliable
Moved from Harrow (United Kingdom) to Cupra Marittima (Italy).


Recommendation

Ragazzi eccezionali, disponibili, professionali e tempestivi. Ho avuto con loro un'esperienza eccezionale e senza stress. Hanno risolto ogni mio dubbio con semplicità facendosi carico di ogni mia perplessità come si farebbe con un parente!!! Il top!!! Sono soddisfattissima

Pros and cons
Professionalità
Disponibilità
Moved from Ficarazzi (Italy) to Nottingham (United Kingdom).


Recommendation

I'm happy with the service because they kept the price promised on the quotation that I received from them and because they knew very well Roma. It was good that my husband could speak to them in Italian and I could speak to an English speaker. Price was higher than other quotes but not the most expencive one.

Pros and cons
on time
italian speakers
Moved from Roma (Italy) to London (United Kingdom).


No recommendation

Li ho scelti perché italiani ma il trasloco è stato fatto da inglesi. Sempre in ritardo, anche di ore. Dovevano chiamare prima di arrivare ma non han chiamato. Tre scatoloni sono stati persi e ritrovati giorni dopo. Non hanno controllato che il camion entrasse nella via e la sera prima mi han detto che mi avrebbero addebitato l'uso di un van più piccolo.

Pros and cons
Personale gentile
Scritto sopra
Moved from West Molesey (United Kingdom) to Seregno (Italy).


Recommendation

Cambi data frequenti per effettuare il ritiro Merce. Devo ancora stabilire la data di consegna e mi riservo l'ultima stella quando avrò completato il trasloco.

Moved from Sarzana (Italy) to Southampton (United Kingdom).

Headquarters

Traslo Service

The Granary
RH1 4QP Sunbury-on-Thames
020 3640 8558

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