Deliver1

8.0
based on 94
Sirelo and Google reviews
i
What customers are saying
pro
Communication (7)
pro
Friendly (6)
pro
Price (6)
con
Unprofessional (4)
Services
International removals
National moving
Excess baggage
Art transport

About

Here at Deliver1 we’re your go-to choice for International moving. We offer fast, secure, cost-effective door to door services for Sea, Road and Air freight.

Sirelo asks...

What makes your company stand out?

We strive to make your move as smooth and stress-free as possible, no matter where in the world you're headed.

What is your insurance policy? How do you deal with damaged items?

This moving company has not yet answered this question.

What is the best advice you would give to customers?

This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.

Reviews

94
8.0
based on 94
Sirelo and Google reviews
How is the review score calculated?
74% of the users recommend this removal company
 on Sirelo
Quick response. Easy to deal with. Helpful and reasonable quotes.
Will contact them next time I need it.
pro
Helpful
Moved from Birmingham (United Kingdom) to Alicante (Spain)
 on Sirelo
My mover was great! He went above and beyond to help move my mattress up 4 floors when it wouldn't fit in the elevator.
pro
Flexible
con
I did receive someone else's furniture by mistake
Moved from Toulouse (France) to Nottingham (United Kingdom)
 on Sirelo
Charged for a service tgat was never received (I paid for 2 people to collect and deliver but only one turned up and I ended up having to carry my stuff on the van and then having to pay other people on delivery as my belongings were delivered days before schedule and arrived at destination before me with only one driver).
I tried to complain formally and was ignored.
con
Failure to comply
Moved from Leeds (United Kingdom) to Vercelli (Italy)
 on Sirelo
Can't rate this company highly enough! From start to finish the service has been amazing. [Name removed by Sirelo] was so friendly and helpful, always very receptive and answered my queries very quickly. [Name removed by Sirelo] was awesome! Super friendly, picked all my belongings up bang on time and delivered to Spain on the exact time frame I gave. Absolutely 10 out 10 for these...I highly recommend ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ
pro
Friendly
Moved from Barnsley (United Kingdom) to Playa Flamenca (Spain)
 on Sirelo
This was a very smooth and efficient experience, during a stressful and chaotic time (relocating to a new country)! Moving to Paris from London was made a lot easier with Delivery1. They responded to emails very quickly (and kindly!), and were easily reachable by phone during the whole experience (and I sent a lot of emails! haha). There was lots to do as far as labelling boxes for customs etc, but their customer portal made it very easy to follow clear instructions, and their customer service was always there to help clarify any questions. I had them stop at 2 different locations because I was moving my flat and art studio, and all of my items arrived to Paris in good condition. It was a really good experience in my case and would recommend!
pro
Communication
Moved from London (United Kingdom) to Paris (France)
 on Sirelo
Terrible experience, took weeks to arrive and the company where unreachable, never informed us when the items were sent leaving us with storage fees in the uae. Blocked us to avoid having to apologise or take any responsibility. Refused to communicate and left us frustrated and deflated by the whole experience. I’d highly recommend NOT to use the company and pay extra to use a company more professionally equipped. I have another shipment needed to be posted and will be avoiding this company.
pro
Packing of furniture
con
Communication
Moved from London (United Kingdom) to Dubai (United-Arab Emirates)
Response of
Dear S,

We're sorry to hear that your experience with us was frustrating, and we regret that the shipment did not go as smoothly as planned.

To clarify, the delays stemmed from the initial paperwork not being completed in time in which we was chasing you, this unfortunately meant the shipment missed the original scheduled departure. Once the paperwork was finalized, we then informed you that it would need to go on the next available flight. At your request, we then placed the shipment on hold as you mentioned you may want it returned to you, you then changed your mind again and told us to continue with sending the shipment with the airline, but by then the airline had pulled your shipment and you had then missed another flight. This led to further delays before the shipment could eventually be dispatched.

We remained available through the whole process, but some of our workers resorted to replying only by email due to the insulting / aggressive manor you spoke to them in.

W e understand that shipping delays are stressful, and our team did their best to support throughout, despite the challenges and intensity of the communication. We always strive to assist our clients with professionalism, even in difficult circumstances.

We sincerely hope your shipment has since arrived safely and that your future logistics needs go more smoothly. Should you wish to discuss this further or provide any additional feedback, we remain available.
Read more

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Review Sources

Sirelo
7.9
58
Google
9.4
36

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