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We strive to make your move as smooth and stress-free as possible, no matter where in the world you're headed.
Services
International removals
National moving
Excess baggage
Art transport
About
Here at Deliver1 we’re your go-to choice for International moving. We offer fast, secure, cost-effective door to door services for Sea, Road and Air freight.
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Reviews
83
Sirelo and Google reviews
72% of the users recommend this removal company
Chika Attama
November 7, 2024
on Sirelo
Received my initial quote which I paid, but once they received my bags, I got an additional quote of over £400 even though the bag sizes were the same.
Upon delivery, my bags were broken and three bags had grown wings. I got only 9 bags out of 12. This was in September, and till today, it’s been stories upon stories.
The claims department asked for pictures of missing. I let them know I couldn’t remember all I had in the bag as I sent a lot of things. I sent pictures of 21 clothing items I remembered, but again, they asked for receipts for price evidence!
I was so angry cos I categorically stated that these were used personal items, some of which I bought years ago. Now it’s almost winter and I still don’t have my bags of warm clothing! I’m so hurt
Upon delivery, my bags were broken and three bags had grown wings. I got only 9 bags out of 12. This was in September, and till today, it’s been stories upon stories.
The claims department asked for pictures of missing. I let them know I couldn’t remember all I had in the bag as I sent a lot of things. I sent pictures of 21 clothing items I remembered, but again, they asked for receipts for price evidence!
I was so angry cos I categorically stated that these were used personal items, some of which I bought years ago. Now it’s almost winter and I still don’t have my bags of warm clothing! I’m so hurt
Communication
Damage settlement
Moved from Chester (United Kingdom) to Cornwall (Canada)
Tim Whitehouse
November 1, 2024
on Sirelo
Absolutely appalling company to whom customer service is a major inconvenience.
They took 21 weeks to ship my possessions from UK to Thailand, clearly their storage is not environmentally controlled as everything arrived covered in a black furry mould with some items damaged beyond repair.
It took the threat of legal action to get them to put my items onto a ship. The owner [Name removed by Sirelo] seems incapable of telling the truth, he claimed the delay was due to my asking to stop the shipment, something I cancelled within 24 hours. The Operations Manager categorically told me my request was not the cause of the delay as they took no action. I then wrote to [Name removed by Sirelo] and asked him to provide any evidence of any communication to his shipping agent, strangely he didn’t respond and subsequently did not respond to any communication.
They were not the cheapest and I feel a fool to be taken in by their grand claims of performance and customer service/ communication which in reality is non existent.
Sadly I did not read the reviews of many previous customers many of whom describe major frustrations with Deliver 1
Their agent in Thailand Allied were excellent however they took some convincing that my items were collected in the UK on 4th June and not delivered until 26th October.
Absolutely dreadful company who simply don’t understand either international shipping or customer service, avoid at all costs!Read more
They took 21 weeks to ship my possessions from UK to Thailand, clearly their storage is not environmentally controlled as everything arrived covered in a black furry mould with some items damaged beyond repair.
It took the threat of legal action to get them to put my items onto a ship. The owner [Name removed by Sirelo] seems incapable of telling the truth, he claimed the delay was due to my asking to stop the shipment, something I cancelled within 24 hours. The Operations Manager categorically told me my request was not the cause of the delay as they took no action. I then wrote to [Name removed by Sirelo] and asked him to provide any evidence of any communication to his shipping agent, strangely he didn’t respond and subsequently did not respond to any communication.
They were not the cheapest and I feel a fool to be taken in by their grand claims of performance and customer service/ communication which in reality is non existent.
Sadly I did not read the reviews of many previous customers many of whom describe major frustrations with Deliver 1
Their agent in Thailand Allied were excellent however they took some convincing that my items were collected in the UK on 4th June and not delivered until 26th October.
Absolutely dreadful company who simply don’t understand either international shipping or customer service, avoid at all costs!Read more
Unprofessional
Moved from Blackpool (United Kingdom) to Rayong (Thailand)
I.S.
September 23, 2024
on Sirelo
They were fast and the communication was great! They contacted me on the same day and the pickup was fast. Friendly customer care.
Friendly
Moved from London (United Kingdom) to Stockholm (Sweden)
J.
September 11, 2024
on Sirelo
Fantastic service from the day I contacted the company for a quote right through to delivery in France. Very reasonable price and wonderfully helpful driver.
Price
Moved from London (United Kingdom) to Limoges (France)
Shehzad Khan
July 18, 2024
on Sirelo
I recently used Deliver1 for a shipment from the UK to Qatar, which was advertised as a 'door-to-door' service. Unfortunately, my experience was far from satisfactory.
The initial communication was very good. The organization of the pick-up of goods was efficient and well-handled.
Issues Encountered:
Unexpected Charges: Upon arrival in Qatar, I was informed of additional customs charges and storage fees. This was surprising as I was under the impression that 'door-to-door' included all such fees.
Shipping Delay: The items were sent from the UK one week later than initially advised, causing additional inconvenience and disruption to my plans.
Lack of Communication: The company changed the job from a prepaid one to a DDU (Delivery Duty Unpaid) without informing me. This led to unexpected costs and significant inconvenience.
Unresponsive Customer Support: Despite multiple attempts to resolve the issue, including two detailed emails, I have received no response from their customer support team.
Additional Costs Incurred: Due to the lack of response from the company, I had to pay extra storage fees at the airport. On top of my initial bill, I ended up paying an extra £692.
This experience has caused me significant inconvenience and financial burden. I urge Deliver1 to improve their communication and clarify their service terms to avoid misleading other customers.Read more
The initial communication was very good. The organization of the pick-up of goods was efficient and well-handled.
Issues Encountered:
Unexpected Charges: Upon arrival in Qatar, I was informed of additional customs charges and storage fees. This was surprising as I was under the impression that 'door-to-door' included all such fees.
Shipping Delay: The items were sent from the UK one week later than initially advised, causing additional inconvenience and disruption to my plans.
Lack of Communication: The company changed the job from a prepaid one to a DDU (Delivery Duty Unpaid) without informing me. This led to unexpected costs and significant inconvenience.
Unresponsive Customer Support: Despite multiple attempts to resolve the issue, including two detailed emails, I have received no response from their customer support team.
Additional Costs Incurred: Due to the lack of response from the company, I had to pay extra storage fees at the airport. On top of my initial bill, I ended up paying an extra £692.
This experience has caused me significant inconvenience and financial burden. I urge Deliver1 to improve their communication and clarify their service terms to avoid misleading other customers.Read more
Planning
Moved from London (United Kingdom) to Doha (Qatar)
Response of Deliver1
November 20, 2024
We’re sorry you feel the service from Deliver1 did not meet your expectations. We strive to make the moving process seamless and regret the inconvenience caused.
Since your experience, we’ve improved our quoting process to include customs fees for greater transparency and switched to a new shipping provider in the UAE to ensure smoother communication and better service. Additionally, we have reached out to you regarding refunding a portion of the fees you incurred and remain committed to resolving this matter.
Thank you for your feedback - it has been invaluable in helping us make these changes. We sincerely apologise for the disruption caused.
Kind regards,
Team Deliver1
Since your experience, we’ve improved our quoting process to include customs fees for greater transparency and switched to a new shipping provider in the UAE to ensure smoother communication and better service. Additionally, we have reached out to you regarding refunding a portion of the fees you incurred and remain committed to resolving this matter.
Thank you for your feedback - it has been invaluable in helping us make these changes. We sincerely apologise for the disruption caused.
Kind regards,
Team Deliver1
E.P.
July 13, 2024
on Sirelo
Excellent communication, non pushy, informative sales team. Friendly and professional moving staff that worked quickly and took good care. Smooth and transparent process.
Freundlich
Moved from Hamburg (Germany) to Phuket (Thailand)
We sincerely apologise for the situation that led to this review.
The additional costs were explained at the time, as the measurements and weights provided during booking were significantly lower than what we collected. With air freight, increased volume results in higher costs.
Regarding the missing bags, we deeply regret the loss caused by the handling agent. As this is ultimately our responsibility, we have refunded you the standard liability amount along with an additional goodwill gesture for the inconvenience.
Thank you for your understanding, and we’re sorry again for the distress this has caused.
Kind regards,
Team Deliver1