Back
What makes your company stand out?
This moving company has not yet answered this question.
Services
International removals
National moving
About
There's no information available about this removal company.
Gallery
View all
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
This moving company has not yet answered this question.
What is the best advice you would give to customers?
This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
Tracy Williams
April 23, 2024
on Google
This company was recommended by a friend who had a wonderful experience moving with them to Portugal with them in 2022. Sadly my experience was nothing like hers.
They were unresponsive and the price was almost double their nearest competitor.
I first reached out in mid February. The initial telephone contact was surly and I had the distinct impression that I had woken her up or dragged her away from paint her toenails. She gave me an email contact saying that the company did not operate by phone contact, email only. I sent a detailed packing list and was promised a quotation.
By the end of March I still had no quotation. So I sent a copy of my baggage certificate, granted for Portuguese customs purposes, supporting documents and an itemised valued packing list, with photographs and dimensions. After a further 3 weeks (including the Easter break, I chased again and was promised a quote by the end of the next day. Needless to say, it did not arrive.
When it finally appeared the price was more than 3 times the expected sum, based on quick quotes for the size and volume of the pack.
I obtained 3 more quotes for comparison. 1 used the packing list provided to Algarve Express and 2 of them did virtual surveys where I walked the valuer through my apartment on a video call, looking at access, along with the items to be moved and note given of special handling requirements.
The quotes came back, all within the space of 4 days. The quotes were all significantly less than Algarve Express, which cost more than two most expensive competitors added together.
I must clarify that my email contact at Algarve Express, though extremely slow to respond, was courteous at all times. And I am unable to comment on the handling of my belongings having chosen not to use them as I didn't feel cared for as a client.
In terms of response times, client care and value for money however I would have to say they fell well short of expectations.Read more
They were unresponsive and the price was almost double their nearest competitor.
I first reached out in mid February. The initial telephone contact was surly and I had the distinct impression that I had woken her up or dragged her away from paint her toenails. She gave me an email contact saying that the company did not operate by phone contact, email only. I sent a detailed packing list and was promised a quotation.
By the end of March I still had no quotation. So I sent a copy of my baggage certificate, granted for Portuguese customs purposes, supporting documents and an itemised valued packing list, with photographs and dimensions. After a further 3 weeks (including the Easter break, I chased again and was promised a quote by the end of the next day. Needless to say, it did not arrive.
When it finally appeared the price was more than 3 times the expected sum, based on quick quotes for the size and volume of the pack.
I obtained 3 more quotes for comparison. 1 used the packing list provided to Algarve Express and 2 of them did virtual surveys where I walked the valuer through my apartment on a video call, looking at access, along with the items to be moved and note given of special handling requirements.
The quotes came back, all within the space of 4 days. The quotes were all significantly less than Algarve Express, which cost more than two most expensive competitors added together.
I must clarify that my email contact at Algarve Express, though extremely slow to respond, was courteous at all times. And I am unable to comment on the handling of my belongings having chosen not to use them as I didn't feel cared for as a client.
In terms of response times, client care and value for money however I would have to say they fell well short of expectations.Read more
Adrian Grace
January 7, 2024
on Google
I tried these guys - tried to steal a couple of bikes, broke some pictures. They gave the soap story that things were lost - but they found them amazingly when I chased them. Not to be trusted.
Liam Harrington
February 26, 2021
on Google
They were very helpful, but the fact of the matter is that they no longer can provide the service for shop in UK and deliver to Algarve due to the Brexit deal.
It's a shame, was a great service, now ended.
It's a shame, was a great service, now ended.
Becci Reynolds
February 19, 2020
on Google
Only visited the website to find out what the company was after one of their Van's tried to run me off the road with my child in the car. I have no dealings with the company other than this experience.
Emma King
June 9, 2018
on Google
Very impressed with the professional service and great customer care at a very reasonable price. Team in the UK are brilliant, and my husband was just as pleased on delivery in tge Algarve. Thanks guys!😁 We will be back!
