Services
International removals
National moving

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Reviews

 on Google
NI Parcels have given me a wow moment. I wanted to thank Mathew in customer care. My item went missing through the delivery service and he has done absolutely everything to look and try and find my item. He was in constant contact and has done absolutely everything to try and help me as an overseas buyer find my item. An excellent customer moment and I wanted to say thank you for his personal care. I would definitely use NI Parcels again. ⭐️⭐️⭐️⭐️⭐️
 on Google
You/the courier smashed my parcel which was well packaged and clearly marked as fragile, therefore I would not recommend you at all
 on Google
First class customer service. Made the process of shipping a small parcel of goods to Germany remarkably simple and extremely cost effective.
 on Google
I was used to shipping with inter-parcel but since the new customs requirement sending from the UK to NI, I found NI Parcels had the most clear instructions on how to proceed. What felt like a daunting task, was made real easy and quick. Delivered within 2 days and on time. I shipped 3 boxes at 12kg as I was moving house. Great service and would recommend to a friend.
 on Google
Where to start, I will keep this as short as possible. I booked a service with NI Parcels from N.Ireland to England. It literally looks like my parcel was drove over by a lorry!

•Measured and weighed my parcel
•Booked appropriate service
•Made sure the parcel was sufficiently packaged, even beyond what was needed
•Declared the contents of the shipment which was not on their restricted list
•Insured the parcel for max amount of £1000

I contacted NI Parcels and was immediately met with excuses about how my packaging was insufficient and my contents was on a restricted list so they can offer no compensation whatsoever. They also claimed they don't cover Fragile items,just because I put 'Fragile' tape on the parcel.

I chose this company due to their reviews,now I really have to question the validity of said reviews after seeing the way my shipment was treated.

I constantly asked to talk to Senior management but I was denied this.

I will let the pictures do the talking. I have included a picture of how it was collected from my front door.

I have no doubt NI Parcels will reply to this with the same excuses they gave me in the emails. Bottom line is,the parcel should not of been delivered in this destructive manner.

Edit to respond; this was not a pallet,yes it had a wooden frame but in no way would a pallet truck fit underneath, the dimensions are just too small. This is just another cop out excuse from NI Parcels.

Please refrain from using this company.
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 on Google
Great service. Quick and simple process to set up delivery and collection online, and totally hassle free. Would recommend

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Review Sources

Sirelo
0.0
0
Google
8.4
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