About
Both our staff and team of drivers take pride in our professionalism and ability to work together. This philosophy encourages the utmost integrity in our pricing and business practices, and is the foundation of our continuing drive to be the finest provider of moving and storage services.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
Great customer service from [names removed by Sirelo]. Drivers were super friendly too and quick/efficient. Not sure why people are complaining about the drivers not speaking the language, they can't be expected to speak fluently for every country they drive to.
In the end, the only reason I wouldn't give 5 stars is that we waited some time with no response about estimated delivery date. We only found out the day before delivery that it was coming the next day. It wasn't an issue for us though and overall I'm happy with the service.
The matresses are all ruined with mold and grease because they didn't wrap them despite paying extra for the service. Several other item were damaged.
They stopped responding to email and messages.
Initially the admin staff were great.
We discussed various aspects of the move, collection, timing, insurance, delivery.
However once the ‘contract’ (terms only applicable to client so it seems) was signed it was the most disappointing experience I’ve ever had with a removal company having done in excess of 20 moves!
The collection was made on the correct date but the chap collecting had no idea what he was supposed to be collecting and had to call me several times with limited English
I did not take out additional insurance as usually if the removal company loses your belongings they are responsible. Not so with this company and their terms and conditions are unclear on this. Basically it seems they can collect your belongings ‘lose’ them and unless you took out their very expensive insurance they are not liable.
We were not notified a delivery date or time despite constant chasing. Eventually the goods arrived at 11pm on a Sunday evening. Luckily we were at home. The driver delivered at least 8 boxes belonging to another client, which thankfully I spotted.
We had several missing items.
Once some of these were located they again turned up to deliver without any prior notice.
There are still missing items but the company is not liable!!
The correspondence from the company has been threatening during the process of trying to resolve this.
Delivery is ABSOLUTELY CHAOTIC! The whole experience has left me feeling completely dupedRead more