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Reviews
131
Sirelo and Google reviews
0% of the users recommend this removal company
E.R.
November 5, 2024
on Sirelo
I had a terrible experience with Quick Man and Van Company. They notified me of a driver change on the day of my move, but the new driver kept lying about his arrival time, making me wait on the street for 90 minutes. When they finally arrived, the driver brought an extra person, although I had only requested one driver.
The drivers and customer service were absolutely rude and dishonest. They shouted at me and demanded that I help them load my items, which was against our contract. I hired a van and a man to move a standard dining table and chairs only. I agreed to help with the table, which needs two people, but not the chairs, which need only one person. They found me off guard on the street with no way to cancel the booking, so they refused to work. They handled my belongings carelessly, without any blankets, pads, or protection for my expensive table set.
On the way to my house, I called the company to explain the situation and asked to pay the company directly since the drivers seemed unreliable. When they arrived near my house, they demanded payment before unloading, despite the contract stating in bold, “You will pay the driver £… in cash after the move is done.” I called the company multiple times to explain the situation, but they sided with the drivers and pressured me to pay upfront. When I tried to call the police, the drivers disappeared with my belongings. I could see behind their van that they had already damaged my items. The company refused to answer my calls or take responsibility. They did not return my items, and I lost a lot. To me it seems they literally stole my table set. I am now pursuing legal action against them. Avoid this company at all costs!Read more
The drivers and customer service were absolutely rude and dishonest. They shouted at me and demanded that I help them load my items, which was against our contract. I hired a van and a man to move a standard dining table and chairs only. I agreed to help with the table, which needs two people, but not the chairs, which need only one person. They found me off guard on the street with no way to cancel the booking, so they refused to work. They handled my belongings carelessly, without any blankets, pads, or protection for my expensive table set.
On the way to my house, I called the company to explain the situation and asked to pay the company directly since the drivers seemed unreliable. When they arrived near my house, they demanded payment before unloading, despite the contract stating in bold, “You will pay the driver £… in cash after the move is done.” I called the company multiple times to explain the situation, but they sided with the drivers and pressured me to pay upfront. When I tried to call the police, the drivers disappeared with my belongings. I could see behind their van that they had already damaged my items. The company refused to answer my calls or take responsibility. They did not return my items, and I lost a lot. To me it seems they literally stole my table set. I am now pursuing legal action against them. Avoid this company at all costs!Read more
They did not return my items, and I lost a lot. To me it seems they literally stole my table set.
Moved from Birmingham (United Kingdom) to Birmingham (United Kingdom)
M.E.
June 1, 2024
on Sirelo
DO NOT HIRE !! AWFUL SERVICE
I had a nightmare experience with this company - the driver, [Name removed by Sirelo], was 3 HOURS LATE BECAUSE HE OVERSLEPT. No one called or texted to let me know, for the first 2 hours I was calling and texting with the driver unresponsive. When I called the support line they told me just to wait. Eventually after 2 hours they said they would order a replacement van, which was the original driver who said he’d arrive in 20 minutes. 30 minutes later I rang him and he hadn’t even left!!! He then said he’d be 15 minutes and arrived 50 minutes later. As I was picking up something on gumtree, I was sat outside on the street in the cold for 3 hours waiting for the van to arrive.
Worst of all, he didn’t even apologise and when I told him that his lateness had really put me out (my helper had to leave because it got so late and I missed an appointment later in the day) he YELLED at me about how hard his job is and how little he gets paid. He was then rude the entire drive to my house.Read more
I had a nightmare experience with this company - the driver, [Name removed by Sirelo], was 3 HOURS LATE BECAUSE HE OVERSLEPT. No one called or texted to let me know, for the first 2 hours I was calling and texting with the driver unresponsive. When I called the support line they told me just to wait. Eventually after 2 hours they said they would order a replacement van, which was the original driver who said he’d arrive in 20 minutes. 30 minutes later I rang him and he hadn’t even left!!! He then said he’d be 15 minutes and arrived 50 minutes later. As I was picking up something on gumtree, I was sat outside on the street in the cold for 3 hours waiting for the van to arrive.
Worst of all, he didn’t even apologise and when I told him that his lateness had really put me out (my helper had to leave because it got so late and I missed an appointment later in the day) he YELLED at me about how hard his job is and how little he gets paid. He was then rude the entire drive to my house.Read more
Unprofessional
Moved from London (United Kingdom) to London (United Kingdom)
F.
December 12, 2023
on Sirelo
I have used several removal companies in the past.This is the worst and I'm definitely not using them again.Communication was 0,I tried getting in touch with driver which was swift but getting hold of Customer Service proved negative.😒.My Mrs friend recommended this removal company but was a complete waste of funds
Communication
Communication
Moved from Cm1 (United Kingdom) to Cm4 (United Kingdom)
