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Reviews




However, despite scheduling for 8:00 AM, they arrived at 8:45 AM, causing an initial delay of 45 minutes. Shortly after departure, we encountered heavy traffic right at the entrance of Blackwall Tunnel due to a recent accident (the police were putting down the blockade in front of my car), resulting in an additional 45-minute diversion for what would have otherwise been a 10-minute journey. So a 1 hour drive for what should have been a 23 minute journey.
As a result, the entire move took 3 hours instead of the anticipated 1 hour and 30 minutes. Expecting to pay for 2 hours, I was ultimately charged for 3 hours due to circumstances beyond my control. I requested a partial discount and proposed a compromise of 2.5 hours, but they only agreed to reduce the charge to 2.75 hours (£220).
Had the movers arrived on time, we would have avoided the traffic entirely, and the move would have taken the estimated 2 hours. I would have happily paid for 2 hours with a 10% tip, given their efficiency. While their work itself was commendable, I had to pay an additional £80 for a delay that was completely on the onus of the company. Such a shame.
2* purely due to the fact they were very quick and polite.Read more
