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What makes your company stand out?
We pride ourselves in quality not quantity. All our staff are our own and trained to a professional standard we do not use agencies or subcontractors.
Services
International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Associations
CAM
About
ReloUK – The Moving Company strongly believes in providing a friendly, honest and professional moving service to each individual customer.
Gallery
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
Our Move Protection with the largest protection provider in marine protection in the UK cover all aspects of providing extended liability for our clients goods.
What is the best advice you would give to customers?
Always plan ahead, book early, let our team take the stress away from you.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
96
Sirelo and Google reviews
67% of the users recommend this removal company
Lance Abbott
December 17, 2024
on Sirelo
Hi there. I delt with Ruby mainly who was very helpful and made the process easy. Communication for all the team was very good and quick responses. Highly recommended.
Price
Moved from Rishton (United Kingdom) to Hope Island (Australia)
Kelly Millar
July 18, 2024
on Sirelo
I am giving 1 star because the team who came to package everything were excellent and it was all done very well. However, the customer service is beyond poor. My items were meant to be on a shipment on 17 June and weren’t. They have not been able to provide any guidance when my items will ship, despite their emails saying they ship to all destinations regularly.
I would suggest if you need your items in a timely manner, do not use this company
I would suggest if you need your items in a timely manner, do not use this company
Packing of furniture
Communication
Moved from High Wycombe (United Kingdom) to Abu Dhabi (United-Arab Emirates)
G.M.
June 26, 2024
on Sirelo
[Name removed by Sirelo] was an incredibly helpful rep from the company, was always very professional and courteous, reminding me about specific documents that needed sending at partiular dates.
Communication
Moved from Dolgellau (United Kingdom) to Te Marua (New Zealand)
Response of Relo UK
October 9, 2024
Thank you for your lovely review, we wish you all the best in your new home :)
R.
February 4, 2024
on Sirelo
The worst company ever, please don’t bother user their service! No transparency , they fool you and you end up having to wait for your shipment for months and months
Assembly
Unprofessional
Moved from London (United Kingdom) to Dubai (United-Arab Emirates)
Hakim Sattar
January 31, 2024
on Sirelo
Exposing the Disappointing Customer Service of ReloUK!
I am writing this post to share my deeply disappointing and frustrating experience with ReloUK and to warn others about their lack of integrity and accountability.
Back in October 2023, I reached out to ReloUK regarding an issue with the shipment of our charity goods to Estcourt, South Africa. To my surprise, the CEO personally contacted me, requesting that I remove my negative Google and Trustpilot reviews in exchange for resolving the matter. He assured me of a swift resolution and personally taking care of the issues at hand.
However, it has been three long months since that conversation, and nothing has been resolved. The lack of progress and the broken promises from the CEO have left me questioning the integrity and trustworthiness of ReloUK's leadership.
From the very beginning, there were clear deviations from the agreed-upon plan. ReloUK failed to inform me of the necessary documents required for the removal and delivery of the goods, including the crucial import permit. As the supposed experts, they had a duty to inform me of these requirements, but their negligence resulted in significant losses for our organization.
To make matters worse, instead of delivering the goods to our offices as instructed, ReloUK arranged for them to be taken to a storage facility by Kings International, without our knowledge or consent. This unexpected change led to additional charges for storage fees and unnecessary delays.
Despite my repeated attempts to seek clarification and resolution, ReloUK has provided inconsistent explanations, illogical invoices, and an overall lack of concern for our predicament. This has left us with no choice but to pursue legal action to recover our costs and seek compensation for the time and effort wasted on this matter.
It is important to note that ReloUK is known for their deceptive responses to negative reviews, often blaming the consumer and making up excuses. It is crucial to do thorough research and understand that when a company has your goods, you are at their mercy. Most individuals don't have the resources or funds to take these companies to court, which is why they give up. But I assure you, I will not give up.
I am sharing this review to expose the disappointing customer service of ReloUK and to warn others about their unethical practices. It is my hope that this post serves as a cautionary tale and encourages others to do their due diligence before engaging with this company.
#ReloUK #CustomerServiceFail #UnethicalPractices #Warning
Remember to always stand up for your rights and hold companies accountable for their actions!Read more
I am writing this post to share my deeply disappointing and frustrating experience with ReloUK and to warn others about their lack of integrity and accountability.
Back in October 2023, I reached out to ReloUK regarding an issue with the shipment of our charity goods to Estcourt, South Africa. To my surprise, the CEO personally contacted me, requesting that I remove my negative Google and Trustpilot reviews in exchange for resolving the matter. He assured me of a swift resolution and personally taking care of the issues at hand.
However, it has been three long months since that conversation, and nothing has been resolved. The lack of progress and the broken promises from the CEO have left me questioning the integrity and trustworthiness of ReloUK's leadership.
From the very beginning, there were clear deviations from the agreed-upon plan. ReloUK failed to inform me of the necessary documents required for the removal and delivery of the goods, including the crucial import permit. As the supposed experts, they had a duty to inform me of these requirements, but their negligence resulted in significant losses for our organization.
To make matters worse, instead of delivering the goods to our offices as instructed, ReloUK arranged for them to be taken to a storage facility by Kings International, without our knowledge or consent. This unexpected change led to additional charges for storage fees and unnecessary delays.
Despite my repeated attempts to seek clarification and resolution, ReloUK has provided inconsistent explanations, illogical invoices, and an overall lack of concern for our predicament. This has left us with no choice but to pursue legal action to recover our costs and seek compensation for the time and effort wasted on this matter.
It is important to note that ReloUK is known for their deceptive responses to negative reviews, often blaming the consumer and making up excuses. It is crucial to do thorough research and understand that when a company has your goods, you are at their mercy. Most individuals don't have the resources or funds to take these companies to court, which is why they give up. But I assure you, I will not give up.
I am sharing this review to expose the disappointing customer service of ReloUK and to warn others about their unethical practices. It is my hope that this post serves as a cautionary tale and encourages others to do their due diligence before engaging with this company.
#ReloUK #CustomerServiceFail #UnethicalPractices #Warning
Remember to always stand up for your rights and hold companies accountable for their actions!Read more
Packing of furniture
Unprofessional
Moved from London (United Kingdom) to Estcourt (South Africa)
S.
November 21, 2023
on Sirelo
DO NOT USE THIS COMPANY. My experience with them has been worse than I could ever imagine. My shipment was quoted to take 8-10 weeks door to door and it’s been nearly 5 months and I still don’t have it. I’ve been living out of a suitcase for months, and they have taken 0 responsibility for the delay and have made no attempt to remedy the situation.
Please don’t bother with this company, truly terrible.
Please don’t bother with this company, truly terrible.
Failure to comply
Moved from London (United Kingdom) to Toronto (Canada)
