Relo UK

6.5
based on 105
Sirelo and Google reviews
i
What customers are saying
pro
Price (8)
pro
Packing of furniture (5)
pro
Professional (5)
con
Unprofessional (2)
Services
International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Associations
CAM

About

ReloUK – The Moving Company strongly believes in providing a friendly, honest and professional moving service to each individual customer.

Sirelo asks...

What makes your company stand out?

We pride ourselves in quality not quantity. All our staff are our own and trained to a professional standard we do not use agencies or subcontractors.

What is your insurance policy? How do you deal with damaged items?

Our Move Protection with the largest protection provider in marine protection in the UK cover all aspects of providing extended liability for our clients goods.

What is the best advice you would give to customers?

Always plan ahead, book early, let our team take the stress away from you.
Have you moved with this company?
We'd love to hear about your experience.

Reviews

105
6.5
based on 105
Sirelo and Google reviews
How is the review score calculated?
69% of the users recommend this removal company
 on Sirelo
So far so good. The guys [Names removed by Sirelo] picked up our goods destined for Australia turning up exactly on time and were a pleasure to deal with. Very experienced and very professional and well mannered. [Name removed by Sirelo] in the back office has been in support the whole way. We hope and look forward to it being the same when reaching Australia.
Moved from Bristol (United Kingdom) to Perth (Australia)
Response of
Thank you for your lovely comments and we wish you all the best for the future
 on Sirelo
We're in the process of moving to Dubai. Our consultant, [Name removed by Sirelo], has not only managed our move with excellent customer service and genuine care for us as a client, but also gave sound advise, and acted swiftly and professionally. [Name removed by Sirelo] is literally a text message away for any concern we've had! The packing team arrived at our house, at the advised time, they were friendly, polite and just an all round good bunch of men. They operated with a no-problem too big or too small attitude and were honestly a pleasure to have around. They worked quickly but took such great care with packing, and were unbelievably quiet (my hubby was working from home and was unaffected). I can only have praise for everyone who has taken part in our move from ReloUK so far. I would highly recommend them to anyone!
Moved from Blandford Forum (United Kingdom) to Dubai (United-Arab Emirates)
Response of
Thank you for your lovely comments and to hear how our services and communication made your move stress-free and we wish you all the best in your new home.
 on Sirelo
Hi there. I delt with Ruby mainly who was very helpful and made the process easy. Communication for all the team was very good and quick responses. Highly recommended.
pro
Price
Moved from Rishton (United Kingdom) to Hope Island (Australia)
Response of
Hi Lance. Thank you for your lovely review and I will pass these comments on to our staff. I wish you all the best in your new home
 on Sirelo
I am giving 1 star because the team who came to package everything were excellent and it was all done very well. However, the customer service is beyond poor. My items were meant to be on a shipment on 17 June and weren’t. They have not been able to provide any guidance when my items will ship, despite their emails saying they ship to all destinations regularly.

I would suggest if you need your items in a timely manner, do not use this company
pro
Packing of furniture
con
Communication
Moved from High Wycombe (United Kingdom) to Abu Dhabi (United-Arab Emirates)
Response of
Hi Kelly. I am disappointed to hear that you think our customer service is poor but thank you for taking time to write a review

We always aim to exceed clients exceptions and i am sorry you feel we failed, with regards the shipping time scale your quotation and again on your acceptance would have explained that this was a groupage service, with this service we always aim to ship as quickly as possible.
 on Sirelo
[Name removed by Sirelo] was an incredibly helpful rep from the company, was always very professional and courteous, reminding me about specific documents that needed sending at partiular dates.
pro
Communication
Moved from Dolgellau (United Kingdom) to Te Marua (New Zealand)
Response of
Thank you for your lovely review, we wish you all the best in your new home :)
 on Sirelo
The worst company ever, please don’t bother user their service! No transparency , they fool you and you end up having to wait for your shipment for months and months
pro
Assembly
con
Unprofessional
Moved from London (United Kingdom) to Dubai (United-Arab Emirates)
Response of
Please can you contact us directly so we can understand the issues and try to help sort out the situation

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Review Sources

Sirelo
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Google
7.0
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