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Reviews

 on Google
5 star service, in terms of preps, follow ups and actions!
Rocco’s journey from Aberdeen to Doha included getting import permit, driving between cities, boarding for the night, 6-hour flight and custom clearance … where all was done seamless. Ellen is a super star to keep us in the loop in all stages of the move. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
 on Google
We were so stressed about our pets’ journey from Scotland to Texas. Ellen has made the whole process go so smoothly. She sent us regular detailed updates & reassured us the whole time. I would highly recommend Extrordinair to anyone making a big move. (Photo showing our oldest GSD surveying his new pool which he thinks is a giant water bowl.🙈)
 on Google
Extrordinair did an amazing job helping us ship our dog from Edinburgh back to the U.S. Ellen was really fabulous at helping us figure out our options and then recommending the best fit. The issues are far too complicated for anyone to do this on their own so it’s so nice to have experts working for you. Our city declared a heat embargo at the last minute so she helped us come up with a contingency plan. She met us at the Vet office to make sure everything was set and even sent us pictures and updates while our dog was en route. In the end, it was a much less painful experience than we expected all because we had a great pet shipper handling it for us. Can’t recommend them enough!
 on Google
I just had 2 cats flying from Scotland to Asia and 2 flights long hours, and Extrordinair has made the whole transition smoother. Ellen was amazing she was the MVP! She was constantly in touch with us and kept us updated every step of the way, sending us pictures of the cats and tracking updates. Made the whole ordeal stress free. She even was the one who picked up our cats and took them down to the airport for their vet appointment before the flight. She's gone above and beyond! Would give 6 stars... no 10 stars if I could! Highly recommend doing it through Extrordinair versus trying to organise everything on your own as it can be overwhelming when you don't know the process. Thank you Ellen and everyone at Extrordinair! I'm so happy to have my fur babies in our new home.
 on Google
We had an amazing experience with Extrodinaire. My baby cat Mousey travelled from Doha, Qatar to Edinburgh Scotland on July 10th, 2024. They facilitated import procedures for receiving Mousey. They took care of everything on the UK side, the plane landed at 6:30 in the morning and we were able to collect Mousey at 9:00 am. Absolutely great service. I want to thank Jan Bains. She was so nice and welcoming. She was very responsive via email and reassured me once she got Mousey. I am forever grateful for her kindness, dedication and making sure Mousey was safe.
 on Google
I couldn’t have asked for a better and more professional service, my dogs are very happy in their new home after a very long flight. Ellen was very efficient and kept us up to date with the whole process, her customer service was 5star. We are very grateful and would definitely use extrordinair again

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