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Services
National moving
Excess baggage
Car & Vehicle transport
About
Dolphin Movers was established in 1991.They are situated conveniently in North London by the M25 and only 20 minutes away from Central London, where they are able to provide office removals. They offer a comprehensive range of services that include domestic and international removals, car shipping, corporate moves, freight forwarding, storage, including self-storage and fine art shipping.
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Reviews
Anna M
December 24, 2023
on Google
I want to say big thank you to Dolphin movers! I had to move some items from UK to Cyprus and I was so happy with the service I used them when I had to move done items back from Cyprus to UK. I have packed all my items myself. They came impeccable! You must understand that items go from van to storage to container on the ship. Some minimal damage is expected. I had none. I have moved my whole china dining set!
N N
April 2, 2021
on Google
I am writing this review on behalf of my friend who moved from abroad to the UK. The original company they used was not Dolphin Movers but another company, it would seem that when it arrived in the UK it was passed to Dophin Movers to deliver.
They first turned up at the wrong property, luckily someone was home to tell them the correct address. They were updated with the correct address - after looking through the paperwork left by the delivery men, they had both addresses on the paperwork (it was only updated on one delivery slip/ check list and not the other - so miscommunication there...)
Secondly, they requested help to assemble a piece of furniture. You would think naturally that this would be at the point of delivery. However, Dolphin Movers decided to build it in the warehouse to 'save time'. It was unpacked in the warehouse (all protective packaging removed) and forced together (the instructions were not in English). The original plan was to tell them how to do it upon arrival. So at this point it was damaged from guesswork of how to put it together, next it was put back into the truck for delivery WITHOUT any packaging and of course further damage was incurred during the transit. It did not fit through the door (who would have thought!) so they had to take it apart in order to get it into the property (so much time saved!).
By this point you can understand how frustrated my friend was and raised this with the delivery guys and they just didn't want to know and leave as soon as possible, said they weren't involved in building it but just to deliver (that isn't the problem whether they were or not). Their attitude was to question us and asked for photographic evidence that it wasn't already scratched up and damaged in the first place.
This has been reported to the original company used and hopefully something can be done, but reading others reviews of this company it seems like reporting/ complaining directly to them won't get you anywhere so I'd recommend to STAY AWAY from them!Read more
They first turned up at the wrong property, luckily someone was home to tell them the correct address. They were updated with the correct address - after looking through the paperwork left by the delivery men, they had both addresses on the paperwork (it was only updated on one delivery slip/ check list and not the other - so miscommunication there...)
Secondly, they requested help to assemble a piece of furniture. You would think naturally that this would be at the point of delivery. However, Dolphin Movers decided to build it in the warehouse to 'save time'. It was unpacked in the warehouse (all protective packaging removed) and forced together (the instructions were not in English). The original plan was to tell them how to do it upon arrival. So at this point it was damaged from guesswork of how to put it together, next it was put back into the truck for delivery WITHOUT any packaging and of course further damage was incurred during the transit. It did not fit through the door (who would have thought!) so they had to take it apart in order to get it into the property (so much time saved!).
By this point you can understand how frustrated my friend was and raised this with the delivery guys and they just didn't want to know and leave as soon as possible, said they weren't involved in building it but just to deliver (that isn't the problem whether they were or not). Their attitude was to question us and asked for photographic evidence that it wasn't already scratched up and damaged in the first place.
This has been reported to the original company used and hopefully something can be done, but reading others reviews of this company it seems like reporting/ complaining directly to them won't get you anywhere so I'd recommend to STAY AWAY from them!Read more
Asya Esen
February 3, 2021
on Google
I have moved to northern Cyprus and used dolphin in the removal process. I paid for the best service they had to offer and ended up paying over £13k for the job. They assured me they had moved A listers and top end clients and my goods would be wrapped on site by professional staff who were extremely skilled and experienced. My goods were damaged, they did not use a single bubble wrap and wrapped my new 85inc TV with brown paper. They managed to crack my dryer in half! No office is taking responsibility, not London or northern Cyprus. These guys are not professional, I have tried to contact the MD and apparently his too busy to deal with such issues. Honestly I never write reviews because there are a lot of keyboard heroes who moan about everything but in this case I cannot believe the money I was charged and the service we received. They charged me for 2 containers and could have done the job in one. On top of that they placed other people’s cars into my container and charged me and them for the job! This is robbery. Absolutely have no words. There are other companies you could use, do not use Dolphin, I have them so many chances and my time to rectify the issues and they don’t even have the decency to answer calls or return calls, emails, etc.Read more
Karen Sanders
December 17, 2019
on Google
A very professional, helpful and efficient company from start to finish. I had my belongings shipped from north cyprus to the UK with no issues what so ever. I was assisted throughout the whole process of getting all paperwork in order (on both sides) it was relieving knowing there was someone there to assist me at all times. All my belongings arrived intact. I am very happy with Dolphin movers and would recommend them without hesitation.
Dmytro Spilka
May 22, 2019
on Google
Awful service. Dolphin was one of four companies involved in shipping my car from Cyprus to London, which arrived damaged. Don't know why 4 companies are needed to ship a car, but anyway. All four (1st Move International, Dolphin Movers, Autoshippers and Cyprus Logistics) showed no care as to the damage and none took the responsibility.
Reported the damage when picking up, but obviously have been told that it already arrived like that - the usual story.
Reported the damage when picking up, but obviously have been told that it already arrived like that - the usual story.
