I suppose you get what you pay for in this world. Website clearly says the maximum the vehicles can handle is 15 cbm. We had 20cbm to shift across Europe so after asking VanOne advice they told us to book 1 x 15cbm (a full load) and a 5cbm booking. I had used professionals to calculate the space required, and also it was in a storage container that I have spent my life loading etc so we knew it was 20cbm. My wife and I traveled before the pick up so I was not their for the loading. VanOne informed me that 2 vehicles would be collected my goods at 9am on a particular day, the first would take 15 cbm as thIs is the maximum the vehicle can handle (due to weight restrictions) and a second to take the balance. They didn’t, they lied and only sent one vehicle leaving part of my goods behind landing me with storage costs. Their argument was that the vehicle could fit more than 20 space wise so they had done their job, which clearly wasn’t what was agreed or their policy on the website. I am f.. Read more
Pros and cons
Driver was great
Arrived on time
Paid for 2 vans. They supplied one and charged for 2. It didn’t all fit
Poor communication when things went wrong
Moved from Grantham (United Kingdom) to Fonyod (Hungary).