VanOne

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Average score of 7.3 out of 12 reviews
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VanOne
28 Great Cambridge Road
EN1 1UT Enfield
020 8090 2107

About removal company VanOne

VanOne was established in 2007. They carry out removals from England, Wales, Scotland and Northern Ireland. They move their customers from anywhere in the UK to Europe. They also offer removals back to the UK.

Services

Domestic removals

Associations

VanOne is, to our knowledge, not part of any association.


Details

Established
2007
Employing
47 employees
Trucks
41 trucks

Services

Domestic removals

Associations

VanOne is, to our knowledge, not part of any association.

Details

Established
2007
Employing
47 employees
Trucks
41 trucks

There are currently 12 reviews for VanOne.
Write a review

No recommendation

They are scammers. Purchased 15m3 removal from them, they picked up the stuff but refused to deliver unless Ipaid another 15m3 truck! Total scam and they are not part of any registered removal conpanies in UK. Beware!!

Pros and cons
Price doubled
Untrustworthy
Moved from Edinburgh (United Kingdom) to Santander (Spain).


No recommendation

Absolutely appalling service. Ordered and paid in full for a 5m2 collection, collection time was moved 3 times within the 48 hour period and then outwith the 'guaranteed' timeframe (on the final time I was informed that the time frame had moved 1 hour prior to arranged collection which meant that all my belongings were packed, outside and ready for loading.) I contacted VanOne for a refund as the final collection time (5am on a Monday) did not suit and did not meet the guaranteed service paid for. My emails have gone unanswered, tried calling customer service to resolve - they answered once with woeful customer service and have not answered since.
As far as I am concerned, this business is a scam. Avoid at all cost and use a different company.

Pros and cons
Service appalling
Customer service non-existant
Moved from Newhaven (United Kingdom) to Cork (Ireland).


Recommendation

We were looking to relocate some of our furniture and belongings to our home in France but not a full van load. Van One gave us an instant quote on-line which was incredibly competitive. They told us what day the collection would be; the name of our driver and the details of the vehicle. Adam was incredibly helpful on collection and he arrived exactly when he said he would both in London and 3 days later in Nice. All our goods arrived safe and sound. I would use this service again because it was so easy to use.

Pros and cons
Value for money
Great customer service
Moved from London (United Kingdom) to Nice (France).


Recommendation

Great service, polite and helpful driver, everything arrived in good condition on the specified day.

Pros and cons
cost effective
good service
man and van service
Moved from Colle Brianza (Italy) to Speldhurst (United Kingdom).


Recommendation

Best price and speedy move within 48 h.

Moved from Hull (United Kingdom) to Vienna (Austria).


Recommendation

Excellent web site, easy and prompt quote,good price, Turned up on time, very friendly staff throughout, items delivered in Spain at time and date specified.

Pros and cons
Quotation process
Secure and on time collection and delivery
Moved from Halifax (United Kingdom) to Hondon De Los Frailes (Spain).


No recommendation

Terrible service. No answer to muy claims. Paying 2500 eur of penalty because the driver did not stop un the border. Items broken with a premiun insurance and they did not pay me . AVOID this Company.
Zero stars

Moved from Bergen (United Kingdom) to Pamplona (Spain).


No recommendation

I suppose you get what you pay for in this world. Website clearly says the maximum the vehicles can handle is 15 cbm. We had 20cbm to shift across Europe so after asking VanOne advice they told us to book 1 x 15cbm (a full load) and a 5cbm booking. I had used professionals to calculate the space required, and also it was in a storage container that I have spent my life loading etc so we knew it was 20cbm. My wife and I traveled before the pick up so I was not their for the loading. VanOne informed me that 2 vehicles would be collected my goods at 9am on a particular day, the first would take 15 cbm as thIs is the maximum the vehicle can handle (due to weight restrictions) and a second to take the balance. They didn’t, they lied and only sent one vehicle leaving part of my goods behind landing me with storage costs. Their argument was that the vehicle could fit more than 20 space wise so they had done their job, which clearly wasn’t what was agreed or their policy on the website. I am f.. Read more

Pros and cons
Driver was great
Arrived on time
Paid for 2 vans. They supplied one and charged for 2. It didn’t all fit
Poor communication when things went wrong
Moved from Grantham (United Kingdom) to Fonyod (Hungary).


Recommendation

The driver arrived at the promised time, he was friendly and helpful and the delivery happened at just when they said it would. Also,I was so happy he helped to load and unload. We are not young people!!

Pros and cons
On time
Great pricing
Be prepared for the spread of dates for pick up of small loads. It's in the details, so my fault for not reading these.
Moved from Budapest (Hungary) to Bondy (United Kingdom).


Recommendation

Very good and friendly service (Natalia) by the planning, good price, precise timing throw the removal, friendly and helpful driver!

Pros and cons
see my rating
Moved from Berkheim (Germany) to Oakham (United Kingdom).


Recommendation

Very reasonable price, everything was easy and promt. The driver was very careful and helped to carry our things. The load arrived safe and quickly. Administrator attentive and organised

Pros and cons
Price
Easy and quick after you book
Don't answer questions before booking
Moved from Kenilworth (United Kingdom) to Innsbruck (Austria).


Recommendation

You get what you pay for. Friendlly, professional and helpful driver. They were on time on the delivery date.
Very easy move.

Moved from London (United Kingdom) to Reus (Spain).

Headquarters

VanOne

28 Great Cambridge Road
EN1 1UT Enfield
020 8090 2107

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