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What makes your company stand out?
Personal service, based in Scotland - not just an internet company.
Services
International removals
National moving
Excess baggage
Man & Van
Art transport
About
RB Steel & Co was established in 1959 by Robert Steel. We are a professional moving company that offer door to door global relocation, baggage services, shipping services, containerised storage and self storage at our depots. We are based in Helensburgh and Old Kilpatrick near Glasgow.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
Full Marine Level insurance.
What is the best advice you would give to customers?
Do your research on the companies you are asking to quote for your move and ensure they are long established, own their own warehousing and vehicles. This shows commitment to the business and therefore there clients too.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
18
Sirelo and Google reviews
0% of the users recommend this removal company
Fabian Große
June 5, 2021
on Sirelo
I recently moved from the UK to Germany and hired R.B. Steel to organise the transport. My goods got stuck at the customs because the documentation I provided to R.B. Steel was not forwarded to customs. In addition, the invoice required for customs documentation was filed with a wrong name and the contractor hired by Steel did not forward the request for a corrected invoice to the company. In the end, I had to provide all my documentation again directly to the courier service (TNT) hired by Steel, and in addition had to inquire on the invoice issue with TNT and tell Steel what to do. The entire issue delayed my delivery by over two weeks, while it could have been resolved in in less than a day if Steel's contractors would do their jobs properly. After I had finally received my goods I asked for a financial compensation of £100, which was the amount I had paid to Steel for customs documentation, which I considered not provided by the company (or at least very, very poorly executed) as I had to do everything myself. I exchanged several emails on that issue with Mr [name removed by Sirelo] himself (supposedly the owner of the company), all of which in a very polite but insisting tone. Mr [name removed by Sirelo] did show any understanding or sense of responsibility for the troubles caused and rejected to provide any compensation. In his last email he became very sarcastic, insinuating that it's kind of my own fault since I chose to live in Germany, and that I shoudl have told him in advance that I were a bonded customs agent (which I am certainly not, but I am also not a professional company dealing with overseas moves but screwing up customs documentation). If I had known that the transport of my goods would be organised through a courier service, I would have done it myself: faster and for about half the price. In addition I would not have had to deal with such unpolite person, not willing to admit that his company (and their contractors) made mistakes and step up accordingly, like Mr [name removed by Sirelo]. -5 out of 5 stars.Read more
Goods arrived safely
significant delay at customs caused by contractor of company requiring me to provide all customs documentation again
extremely unpolite and non-understanding owner rejecting a well justified request for compensation
Moved from Glasgow (United Kingdom) to Koblenz (Germany)
