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Reviews
Claire Williamson
September 4, 2025
on Google
This is the second time we have used Acorn and they were brilliant. From the start the customer service was good, we were taken through the procedures and survey arranged promptly. The price was extremely reasonable and moving day went well. The team were introduced to us and were smiling and jovial throughout. We had two cats to move and even when one escaped, the team kept me cool and calm and helped me get my little monster back in line. It's a stressful day and they did everything to keep me level headed. Couldn't have asked for a better team. They were swift to load and unload and I would most definitely recommend.
Helen Hargreaves
September 2, 2025
on Google
Last week was my 5th time using Acorn. Faultless!! Great lads on the vans. Staff in the office go above and beyond. Raquel and Mandy are angels. A fabulous, friendly and reliable. A great business to trust. Well done Team Acorn!!
A G
July 29, 2025
on Google
My pre-arranged removers were no longer able to accommodate me, due to the approaching Stamp Duty rise in April ’25. I contacted about 20 companies from my departure area and my arrival area and only two had availability. One of these was Acorn, who had already given me a quotation some months earlier.
Raquel was extremely helpful and accommodating, then, when my lengthy chain hit major problems, she was still uncomplainingly willing and able to reserve prospective alternative dates, and came up with helpful suggestions on how to negotiate Easter.
Unfortunately, on moving day, the promised house and furniture protection didn’t materialise, save for an old, thin piece of woolly matting, about 3’x 6’ which was thrown down in the hallway. It was the same at the new house.
They had a straightforward job emptying the old house, as I’d carried absolutely everything downstairs beforehand, apart from a chest of drawers, and stacked it neatly for them.
As I unpacked over the following fortnight, I quickly realised that there were things missing, eg. 3 lightshades, one of which cost £50, then every few days since, I have realised that other things just hadn’t arrived at the new house. In total, I estimate that one, probably two, entire, medium-sized, standard removal boxes were missing.
All my boxes had labels on top, itemising the contents, as this had been a requirement of the first company. People have since advised me that boxes are better numbered, and those numbers allocated to a private list of contents, otherwise one is simply advertising what is in each box.
I have also since spoken to someone else who was missing an entire box when they moved.
There really is no come-back as you only get 7 days to unpack and report any problems, and even then, receipts are required for each item. One week may be adequate for a fit, healthy, young couple but is unachievable for the single elderly. Also, we might keep receipts for big items until they are out of guarantee but no one I know keeps receipts for everything, indefinitely.
At bedtime, I was disheartened to find that my bed had not been reassembled as promised. Also, at the end of the van-unloading, I was presented with the paperwork in my kitchen and asked to sign it. One signature was to say I’d checked the van and everything had come in. Against my better judgement, I signed without checking the van, because the two people had worked so hard and it was a really hot afternoon, and they had such a long drive home ahead of them. I’d glanced in earlier in the afternoon, from the ground outside it, and there was so much in there by way of spare boxes, blankets, wardrobe boxes etc that it would have been hard to notice the odd box or two amongst all the mess.
However, to end on a positive note, the removal team of two were bright, cheerful and friendly. They worked hard and managed, as if by magic, to get my enormous sofa into the living room. They also put the legs back onto my dining room table. Arrangements were also made at the departure end, to collect a single mattress from my house, so that I could sleep on it, instead of on the floor, for my last night in the empty house.
Perhaps if anyone is reading this and found they had two packing boxes containing things that weren’t theirs, they’d be kind enough to let Acorn know and perhaps the contents could be reunited with me, their owner. Thank you.Read more
Raquel was extremely helpful and accommodating, then, when my lengthy chain hit major problems, she was still uncomplainingly willing and able to reserve prospective alternative dates, and came up with helpful suggestions on how to negotiate Easter.
Unfortunately, on moving day, the promised house and furniture protection didn’t materialise, save for an old, thin piece of woolly matting, about 3’x 6’ which was thrown down in the hallway. It was the same at the new house.
They had a straightforward job emptying the old house, as I’d carried absolutely everything downstairs beforehand, apart from a chest of drawers, and stacked it neatly for them.
As I unpacked over the following fortnight, I quickly realised that there were things missing, eg. 3 lightshades, one of which cost £50, then every few days since, I have realised that other things just hadn’t arrived at the new house. In total, I estimate that one, probably two, entire, medium-sized, standard removal boxes were missing.
All my boxes had labels on top, itemising the contents, as this had been a requirement of the first company. People have since advised me that boxes are better numbered, and those numbers allocated to a private list of contents, otherwise one is simply advertising what is in each box.
I have also since spoken to someone else who was missing an entire box when they moved.
There really is no come-back as you only get 7 days to unpack and report any problems, and even then, receipts are required for each item. One week may be adequate for a fit, healthy, young couple but is unachievable for the single elderly. Also, we might keep receipts for big items until they are out of guarantee but no one I know keeps receipts for everything, indefinitely.
At bedtime, I was disheartened to find that my bed had not been reassembled as promised. Also, at the end of the van-unloading, I was presented with the paperwork in my kitchen and asked to sign it. One signature was to say I’d checked the van and everything had come in. Against my better judgement, I signed without checking the van, because the two people had worked so hard and it was a really hot afternoon, and they had such a long drive home ahead of them. I’d glanced in earlier in the afternoon, from the ground outside it, and there was so much in there by way of spare boxes, blankets, wardrobe boxes etc that it would have been hard to notice the odd box or two amongst all the mess.
However, to end on a positive note, the removal team of two were bright, cheerful and friendly. They worked hard and managed, as if by magic, to get my enormous sofa into the living room. They also put the legs back onto my dining room table. Arrangements were also made at the departure end, to collect a single mattress from my house, so that I could sleep on it, instead of on the floor, for my last night in the empty house.
Perhaps if anyone is reading this and found they had two packing boxes containing things that weren’t theirs, they’d be kind enough to let Acorn know and perhaps the contents could be reunited with me, their owner. Thank you.Read more
Sammy Manzaroli
July 21, 2025
on Google
Fantastic experience. Acorn Removals were professional, friendly and supportive. Nothing was too much trouble. I would highly recommend them.
Richard
June 17, 2025
on Google
They damaged loads of expensive items and furniture, lots I had to throw away or replace but attached a couple of images.
Asked for feedback, I left the feedback and never responded, not even an apology.
Wouldn't recommend at all as I had to replace a lot of small items, a shed, a fridge-freezer and some sideboards, dressers etc so the move cost me double in the end, maybe even more, after having to replace all the damaged items.
Asked for feedback, I left the feedback and never responded, not even an apology.
Wouldn't recommend at all as I had to replace a lot of small items, a shed, a fridge-freezer and some sideboards, dressers etc so the move cost me double in the end, maybe even more, after having to replace all the damaged items.
a30muk a30muk
November 25, 2024
on Google
AWFUL! Please do yourselves a favour and avoid. We have several items missing, several items damaged, some significantly some minor. “Customer service” staff are absolutely horrible, quite probably the rudest people I ever had the displeasure of dealing with. No attempt whatsoever to put things right. Insurance is their valuation based on age, so not worth the paper it’s written on. The world will be a better place when these guys go under.
