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April 2, 2020
This company is reliable and efficient. Everything packaged well and staff very helpful. We were told in advance that on occasion additional charges may occur and why. Our shipment has just arrived and I have no complaints. I would highly recommend this company.
December 12, 2019
Shocking service, came unprepared for packing & then realised their truck wasn't big enough so had to come back 2 weeks later. The guys who did the packing told us 'they didn't have enough materials" to do the job!!! Computer damaged in transit, NO FRAGILE sticker on the box, sent emails & called but no reply until I finally spoke to a manager in UK. If they handled it better from the start I wouldn't be complaining. DO NOT USE THIS COMPANY
August 26, 2019
Never use this company! Because of Crown Relocations our move resulted in enormous stress, lost money, damaged furniture and possessions.
First of all all of our furniture was badly damaged and broken. There was minimum protection on very fragile and expensive pieces. No « FRAGILE » or any other sort of indication on the boxes with breakable stuff.
Another thing - instead of sending additional crew members and pack everything (except for beds) in 1 day, they sent 1(!) man the first day and were packing full 3 days knowing the volume in advance.
The proposal of services they sent and we signed indicated that the transit time would be 5-7 days (tbc). Instead we waited for more than a month.
There were hidden costs they don’t talk and write anywhere about. We had to pay additionally nearly £2000 and we’ve been told about this after all our belongings were taken and after we left the country. They said they wouldn’t deliver if we wouldn’t paid.
March 21, 2019
They delivered on time and nothing was damaged. However, the customer service was not very good, so they should improve.