European Moving



Average score of 6.9 out of 86 reviews
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European Moving
265 Kingston Road
SW19 3NW London
02036 219 930

About removal company European Moving

European Moving are an international moving company, who offer a wide range of moving and storage services including removals and solutions to suit your requirements and your budget.

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European Moving is accredited by the following associations:


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Services

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Associations

European Moving is accredited by the following associations:

Details

Established
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Employing
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Trucks
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There are currently 86 reviews for European Moving.
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No recommendation

Muy poco formales, nos tuvieron una semana esperando con todo embalado y el ultimo dia nos dicen que no tienen conductor.
Solucion, nos envian un camion para llevar nuestros muebles y sorpresa..... tenemos que abonar 450€ de mas porque ellos no se hacen cargo y eso que el contrato reflejaban una fecha que superaron. Nos llego la mudanza una semana despues.
Lo barato una vez mas sale caro. Hemos realizado gestiones al defensor del consumido.

Moved from Roma (Italy) to Argüero (Spain).


No recommendation

We booked extra man power. On the day of the move the van was delayed. The first excuse was that it was delayed in transit, that later changed to the van having broken down. We had booked a morning pick up and had train tickets with Eurostar at 6pm. A van arrived at 2pm. The extra man power did not show. The official explanation from the company when I requested a refund was that them sending a van, any van, constitutes extra man power.

I have of course tried reasoning with them, to no avail. The logic seems to be that they will charge you for a basic service, fail to provide it and charge you the add-on service in spite of them not providing it.

So basically we paid £240 extra just to have our furniture moved. The stress, annoyance and overall bad experience however is priceless.

Pros and cons
Nice administration employees
Does not refund when they fail to offer a service
Does not follow up or provide information in a timely fashion
Moved from London (United Kingdom) to Paris (France).


No recommendation

Great commercial service. Extra help ordered and paid for in advance for loading and unloading. Informed that the unloading help would not be available the day before the move and WE had to find assistance ourselves. The loading assistance did not show up on the day despite phone assurance that they were on their way. Thankfully the driver went above and beyond his remit to help. Three weeks later and several emails later, still not refunded and radio silence.... disgraceful.

Moved from Morley (United Kingdom) to Paris (France).


Recommendation

He tratado con [nombre eliminado por Sirelo] por teléfono y desde el primer momento ha sido de lo más eficiente y profesional, solucionando todos los problemas que se presentaron. Los trabajadores en Luxemburgo [nombres eliminados por Sirelo], grandes profesionales también, el único motivo por el que no doy un 10 es porque el trabajador contratado para la recogida no fue tan profesional como los de la entrega.

Pros and cons
Eficientes
Profesionales
Moved from Barcelona (Spain) to Arlon (Belgium).


No recommendation

Absolutely disgraceful company. As many other customers have mentioned the sales and call centre staff are very friendly and it all starts very well...
We had confirmed an 8am-12pm pickup time stating multiple times on the phone and via email that we needed it to be as early as possible given we had to attend a funeral of a close family member at 2pm and flying in the evening straight after.
Not only did I not get any info the night before after asking for a more specific time frame being completely forgotten. The next morning we had still heard nothing, I emailed and called multiple times only being told they would “update” me. Never got a call back, had to repeatedly call them until one of them actually knew what had happened with the driver (they clearly subcontract and have no way of knowing where the driver is). Only to then be told the driver had an issue with the previous drop off and would in no way arrive before 1pm (this was after waiting several hours with our stuff ready .. Read more

Pros and cons
Unprofessional, disrespectful
Scam
Moved from The Hague (The Netherlands) to Cannes (France).


No recommendation

Très mauvaise organisation!
Le chauffeur m’a contacté deux jours avant la date confirmé, en disant qu’il été sur la route... le lendemain la même chose.
Le jour du déménagement, le chauffeur ne savais pas l’adresse ni parlais un mot de français ou anglais! Il parlait que polonais!
La communication entre l’entreprise et le chauffeur est très mauvaise voir inexistente!
Il est arrivé avec les meubles 1 jours plus tard et il a chargé 50€ à ma belle mère (qui a 60 ans et ne parle pas français ni anglais non plus), mais qui s’est sentie intimidé, et lui a payé après l’avoir aidé à décharger le camion car sinon il partais avec tout! En plus quelqu'un arrivais pour réceptionner les meubles dans la minute, mais le chauffeur n’a pas attendu, malgré que European Moving lui a dit d’attendre!
Plus jamais!!

Pros and cons
Mauvaise organisation
Mauvais communication
Moved from Bruxelles (Belgium) to Porto (Portugal).


No recommendation

All was fine until the actual day of the move. When the local packer called demanding payment in cash before they would pack, I called European Moving. They were as surprised as I was but they could do nothing. The local packers were total amateurs. I had expensive crystal and glassware and they were only equipped to wrap everything in cling film. I had to supply paper in order for the expenives crystal to be protected. The lcaol packeres did not bother to protect my furniture and it arrived soiled. The locally contracted driver with truck spoke no English, spoke no Slovak, being Romanian. Even though my co tract with European Moving stated specifically that my goods were to be delivered on the following Wednesday, the Romanian subcontractor wanted to deliver Monday. I applaud the efficiency of the offer, but I would not physically be there to accept my goods until the contracted day. I was directed to expec to pay the balance of the payment due on the spot with the driver upon receipt.. Read more

Pros and cons
The Romanian subcontracter did a professional job.
The local Slovak subcontractor was at best amateur. They did nothing to raise my confidence in their work. In favt they made me very nwrvous that my goods would suffer.
No one at European Moving was in charge of my move. I was promised that I would only have to sp3ak with one person during the entire process, and he went on holiday the day my move was to occur.
Moved from Svaty Anton (Slovakia) to Ludlow (United Kingdom).


No recommendation

Furnitures damaged, no accepted compensation. Disappointed.
Des meubles endommagés, aucune compensation. Déçus.

Pros and cons
Communication avant déménagement
Communication après déménagement
Moved from Kraainem (Belgium) to Cults (United Kingdom).


No recommendation

Un desastre y una vergüenza.
No tienen control sobre las empresas que contratan ni tienen soluciones cuando están delante de una situacion imprevista. La calle donde vivia era estrecha y lo comuniqué con mucha antelación. Incluso me havian dicho que seria una furgoneta el mismo dia de la mudanza. Llegó un tipo que no hablaba una palabra de español u inglés con un camión que no entrava por la calle. Una actitud totalmente sin profesionalismo ni empatia por el problema que tenia. EM no hizo absolutamente nada para resolver el problema, y acabo yo hablando con la encargada de la empresa polonesa del conductor, repito, YO el cliente, estoy intentando explicar el problema a una persona con quien no deberia tener cualquier contacto, y que además no entiende una palabra de lo que digo. Increíble. Y el tiempo pasando sin que pudiera impezar mi mudanza. Con mucho cuesto, consegui conbencer a ese conductor (que aparentemente no ha tenido contacto con la expresion de la sonrisa en toda su vida) .. Read more

Pros and cons
No escuchan alos clientes ni comunican las condiciones a las empresas que contratan
No controlan de todo las empresas que contratan
Moved from Barcelona (Spain) to Cannes (France).


Recommendation

Il y a eu un très bon suivi de ma demande, des réponses rapide à chacun de mes mails et les étapes du déménagement ont été bien expliquées. Le camion est arrivé dans le créneau horaire demandé pour le chargement et pour le déchargement

Pros and cons
tout s 'est très bien passé, du premier mail jusqu'au déchargement, aucun point négatif
Moved from Tournai (Belgium) to Lourinha (Portugal).


No recommendation

Everything went well. Driver's english wasnt great but good enough. For a non-expert, pricing wasnt really transparent. Before measuring everything with a scale (which wasnt really possible before packing), our estimate of how heavy our stuff is, was totally off. Hence, the volume of our stuff would have fit one car but the weight didnt even fit 2 cars. And of course, we ended up paying almost double that we thought. In a sense, the fault is ours because European moving was very clear about the weight limit. But our feeling is that we were not the first who experienced this and that the company could make it much more explicit that there is no way to fill a 20cubic meter car with 'standard' household equipment without breaking their weight limit (and hence needing a second car).

Pros and cons
Friendly
Timely
pricing (and its transparency)
Moved from Wetzikon (Switzerland) to Espoo (Finland).


Recommendation

tubieron muy buen trato, ademas de que hablan muchos idiomas, y tienen muy buena coordinacion de equipo.
Ademas de la preocupacion de que fuera todo bien.

Pros and cons
coordinacion
puntualidad de el conductor
Moved from Landau In Der Pfalz (Germany) to Madrid (Spain).


No recommendation

Lockvogelpreisangebot mussten bei Abholung fast den selben Betrag bar nachzahlen, sonst kein Transport

Pros and cons
günstiges Angebot
freundliche Transporteue(Subunternehmer)
schlecht geschulter Salesmanager
saftiger Aufpreis- sonst kein Transport
Moved from München (Germany) to Barcelona (Spain).


Recommendation

Très bon suivi de la société et personne de référence très aimable. Seul petit souci, le chauffeur polonais ne parlait que sa langue maternelle et difficile de communiquer avec lui. La marchandise est arrivée à bon port dans les délais prévus. Quelques objets prévus dans le déménagement n’ont pas été chargés car plus de place dans le camion

Pros and cons
Suivi impeccable de la société
Difficulté de communication avec le chauffeur
Moved from Falisolle (Belgium) to Ostuni (Italy).


Recommendation

The contact person came before to check the amount of furniture and boxes to make sure that everything would fit into his truck. He even gave me Some boxes.
The day of the move they came in three and loaded everything very quickly into the truck. 24hours later I received my furniture and everything was perfect.

Pros and cons
Efficient
Punctual
Moved from Barcelona (Spain) to Azzate (Italy).


Recommendation

Everything was very good, the man was very helpful and efficient and all our property arrive undamaged. The only reason I haven't given 10 is because the communicaton of arrival times at collection and delivery were not very good. Overall though it was excellent value for money

Pros and cons
Very helpfull driver
no damage to property
communication
Moved from Wexford (Ireland) to Handcross (United Kingdom).


Recommendation

Een medewerkster bij European moving [name removed by Sirelo] was altijd heel erg behulpzaam en heeft heel goed geholpen. Zonder [name removed by Sirelo] had er waarschijnlijk veel fout gegaan.

Pros and cons
Vriendelijke medewekster [name removed by Sirelo]
flexibel en behulpzaam
Moved from Rozenburg (The Netherlands) to Maynooth (Ireland).


Recommendation

Nous avons choisi l'option camion avec chauffeur et un lift extérieur jusqu'au 4e étage. La réservation était facile à faire par internet suivi d'un coup de téléphone du client manager qui était toujours disponible à répondre à toutes les questions. Le jour du déménagement c'est très bien passé. Le chauffeur de camion et l'opérateur du lift étaient ponctuels et professionnels. Avec l'aide de plusieurs amis l'appartement était vidé sans trop de stress. Avec un déménagement vers l'étranger et à plus de 4 heures de route de distance nous avons plannifié la livraison pour le lendemain matin. Une livraison pour le jour même comme prévue par European Moving aurait été impossible pour nous. Ainsi tout c'est bien déroulé pour nous et nous sommes contents de notre expérience et le choix fait. Nous recommendons tout de même une inspection initiale d'un professionnel pour évaluer le volume en m² à déménager afin d'être sûr de la bonne taille du camion.

Pros and cons
Flexibilité du choix de la date
Prix
Les services extra sont chers
Moved from Bruxelles (Belgium) to Neuried (Germany).


No recommendation

If I could I would give the company MINUS ONE MILLION AND MORE STARS as the whole process was an utter disaster in every way imaginable. There is now hundreds, probably thousands of Euros damage to my house in Germany and there is thousands and thousands of Euros damage to my wooden African furniture, washing machine, tumble dryer and fridge/freezer. Despite repeatedly checking in with the company to say that I thought I would need an additional vehicle, because of heavy furniture and lots of books, X told me I would not. Then on the day of the move I did require an additional vehicle which I had to pay for there and then or it would not come. In addition I paid for 3 extra men to help with the lifting in both locations. None of the 3 men turned up in Germany but the company did not refund me the €600 I paid for the men because they said they redirected the money to the 5 drivers - who incidentally said they were not paid additional money!
Then we get to the delivery in Milan and ther.. Read more

Pros and cons
Read above for many, many, many!
I only marked one star which gave 2/10 because otherwise the form would not submit. As I said above I would give the company MORE THAN MINUS ONE MILLION STARS as it was a diabolically upsetting experience.
Moved from Freising (Germany) to Milano (Italy).


No recommendation

Verhuizing gelukt, maar gebroken beloftes, slechte communicatie en onnodig meer stress. Geboekte verhuishulp kwam niet opdagen, terugbel beloftes werden niet nagekomen. Weinig klantgericht op het moment day er problemen zijn.

Moved from Utrecht (The Netherlands) to Glasgow (United Kingdom).


No recommendation

Cuando llegaron las cajas al destino faltaba una y nadie respondía por la pérdida, los transportistas modificaron la factura original. Ellos sabían que en la caja iba un artículo electrónico de cierto valor y nos va apareció. La compañía ofrece una cantidad ridicule como compensación y esto tras casi dos semanas de llamar diariamente para que alguien se haga cargo y parece que nadie es capaz de llevar dar respuesta a estos incidentes. Parece que no hubiera gerentes ni nadie en control. Una decepción.

Pros and cons
La gente que responde parece efectiva y amable
Tenían mejor cotización que otras empresas del sector pero por muy poco
No hay quien responda ante una incidencia
La compensación por pérdida es muy poca
Moved from El Ejido (Spain) to Cork (Ireland).


No recommendation

Nous avons attendu très longtemps pour avoir des nouvelles de l'arrivée du transporteur (un sous-traitant polonais). Il a fallu menacer de justice pour que European Moving nous envoie quelqu'un alors que le délai de chargement était très largement dépassé. Il semble bien que l'organisateur nous ait complètement oublié le jour du déménagement. Nous avons dû appeler 4 fois la centrale et chaque fois nous avons eu un autre interlocuteur parlant à peine le français;
Le camioneur polonais était sympathique et dévoué et lui, n'y pouvait rien.

Pros and cons
pas fiable
pas organisés
Moved from Jalhay (Belgium) to Saint André D'allas (France).


Recommendation

Nachdem ich dem Vertrag zugestimmt habe, habe ich genaue Angaben erhalten, wie ich den Umzug von meiner Seite aus vorbereiten muss. Der Kontakt zu meiner Ansprechpartnerin war per Telefon oder Email jederzeit möglich.

Pros and cons
Guter Preis
Schnelle einfache Kontaktaufnahme
Kein Ansprechpartner vor Ort
Moved from Gütersloh (Germany) to Dublin (Ireland).


Recommendation

alt som forventet, en god oplevelse. Du skal selv pakke varene op og hjælpe med at laste flyttevågn, men det kan betale sig da prisenrne er så meget billigere end de andre flyttefirma.

Pros and cons
hurtig svaretid
effektiv
Moved from Odense (Denmark) to Great Shelford (United Kingdom).


Recommendation

Cheap quote. However they outsource the service. A Polish driver from a Polish transport company came to pick my stuff. All good except he didn't speak any English. Because of that the delivery time was not understood well and someone else had to receive the items for me. Also, inventory was done but never checked by driver. However all items arrived at the destination. If you want cheap, go for it (took 24 hours, 5m3, from Malmö, Sweden to Antwerp, Belgium)

Pros and cons
Fast delivery
Cheap
Inventory not checked
Not English speaking driver
Moved from Malmö (Sweden) to Antwerp (Belgium).


Recommendation

Het zou perfect geweest zijn, hadden ze niet bij problemen aan de grens ons de schuld willen geven, maar verstaan hadden dat een pools sprekende chauffeur, die ons alleen 'problem document' kon meegeven en die noch aan de grens, noch aan de verhuisfirma, noch aan ons kon melden wat er verkeerd liep, ervoor zorgde dat wij, zelfs toen we aan de grens zijn geweest en na 'all ok' van de chauffeur terug naar huis reden (3 uren in file), we telefoons kregen met dit gaat geld kosten, 1 verloren dag door jullie. Er had geen probleem geweest had de verhuisfirma, bij vraag welke dokumenten we nodig hadden, niet enkel die voor de zwitserse grens, maar ook die voor het verlaten van europa hadden vermeld. Daarvoor rekenen wij op een verhuisfirma. Overigens alles heel, maar een dag te laat aangekomen. Maar overigens wel tevreden over de contacten met de verhuisfirma voordien.

Pros and cons
De reacties op onze vele vragen
de prijs
de verhuisfirma zou alle benodigde papieren duidelijk in een lijst moeten sturen, een verhuis naar het buitenland doe je niet vaak, zij zouden alle administratie moeten kennen en meegeven aan de klant, op een overzichtelijke manier.
chauffeur met geen kennis van duits, frans en heel beperkt in engels, was overigens een zeer aangename jonge man
Moved from Merksem (Belgium) to Himbrechtikon (Switzerland).


No recommendation

It is hit and miss with this company. We booked 2 Vans and 2 people to help. First of all they are subcontracting, so they are not the actual company!!!!! They do not work as a team, even when you are told so. Each driver has their own van and company or is employed by another company. We had polish people turning up in soft cover vans ( not the hard case ones professionals use).
One was a very nice guy, he helped as agreed and put everything in his van with care and strapped it down. The other one was a nightmare. Even when asked to help he insisted he doesn't get payed for helping. When we said we paid the service and will call his boss, he said that the moving company is not his boss and if we talk to him like this he will leave. He threw everything into the van and did not care at all. We ended up giving the nice guy all our precious stuff to look after. Forget the inventory lists the company gives you, in this case, it was more like, who will protect my stuff from damage. So we .. Read more

Pros and cons
Pre move handling
Movers not from company
denied helping to carry items
Moved from Mladá Boleslav (Czech Republic) to Coventry (United Kingdom).


Recommendation

Flytningen var effektiv, og alt ankom i god stand. Undervejs i processen inden flytningen følte jeg, at det var nødvendigt at kontakte firmaet for at få bekræftet de kommende skridt, og at alt gik efter planen i forhold til betaling, udfyldelse af inventarliste etc.

Pros and cons
Effektiv og hurtig flytning
Ikke megen fleksibilitet i forhold til ønske om præcist afhentningstidspunkt
Nogen usikkerhed i forhold til processen inden flytningen
Moved from Copenhagen (Denmark) to Edinburgh (United Kingdom).


No recommendation

The consultants were very nice and helpful over the phone but the coordination was terrible and the actual delivery service was horrendous. My things were not packed with care or in any order, and delivered with my possessions thrown slapdash in the back of a dirty truck with no protection/coverings- I felt this was the height of unprofessionalism since this is a moving company and these are the basics. Some of my items were delivered damaged due to the handling of the company's contracted mover people.

Pros and cons
Helpful consultants
Quick delivery
Damaged my possesions
Unprofessional
Moved from København (Denmark) to Rotterdam (The Netherlands).


Recommendation

Move from Porto to Antwerp. There was a good follow up before and after the move was ordered. They helped determining the number of M2, which is not so easy. I can really recommend this company. When I move again internationally, I will surely contact them again.

Pros and cons
Good communication
delivery pick up and at destination on time
Moved from São Félix De Marinha (Portugal) to Edegem (Belgium).


Recommendation

Move from Luxembourg to Spain,
Loading and delivery smoothly and at exactly promised time.
Very nice and helpful people.
Goods arrived without any damage.
Unbeatable price.
Happy customer 😊

Pros and cons
Quick, friendly and helpful
No really negative aspects.
People are not professional movers but professional transporters. If you know that and count with it, it's not really a negative aspect
Moved from Mertzig (Luxembourg) to Oliva (Spain).


Recommendation

Mir wurde direkt geholfen und ich habe die Information bekommen, die ich brauchte. Zudem hatte die Firma sehr gut (und echte) Bewertungen auf Trustpilot. Am Ende war auch der Preis phenomenal.

Moved from Kopenhagen (Denmark) to Dublin (Ireland).


Recommendation

Tout parfait. On parfait horaire l'enlèvement et la destination final. Personnellement très professionnelle

Moved from Schaarbeek (Belgium) to Geneve (Switzerland).


Recommendation

Pour un service à 'petit prix' surtout pour un déménagement à l'étranger, j'ai été satisfaite même si le chauffeur ne parlait que quelques mots en anglais. Il faut dire que je n'avais pas de meubles de valeur à emporter, car quelques coups ont été constat's

Pros and cons
Bon marché et tout s'est très bien déroulé, dates et heures respectées.
La difficulté de communication avec le transporteur, qui était néanmoins efficace
Moved from Philippeville (Belgium) to Mirande (France).


Recommendation

Super effektiv og altid klar til at forklare processen i detaljer. Online betaling uden problemer.

Moved from Rønde (Denmark) to Warwick (United Kingdom).


No recommendation

scegliere anche meno se fosse possibile. la mia esperienza e' stata la seguente: trasloco da Firenze centro a Bruxelles dovendo lasciare il materiale in un magazzino per un mese. gli ho chiesto di occuparsi di occupazione suolo pubblico (a Firenze centro il parcheggio e' impossibile) e permesso per ztl: hanno fatto solo permesso per entrare dicendo 'ci parcheggeremo in 2a fila'.
23agosto: giorno del trasloco. non si ricordavano fosse senza ascensore. sono arrivati con 4h30 di ritardo. Avevo più' scatole del previsto indubbiamente: hanno giustamente chiesto più soldi, ma 'trattativa' svolta in maniera alquanto sgradevole. Li ho fisicamente aiutati a fare il trasloco. Son venuti con uno scotch tutto rotto: abbiamo usato il mio.
-appena trovata casa a Bruxelles prendiamo appuntamento per la consegna del materiale (per avere una conferma ho dovuto insistere molto) e sono venuti con 2 giorni di ritardo (senza preavviso) (10ottobre). Volevano consegnare alle 11PM.li faccio venire la matt.. Read more

Pros and cons
zero professionalità
maleducazione
Moved from Firenze (Italy) to Bruxelles (Belgium).


Recommendation

De intake, communicatie en organisatie vooraf was uitstekend. Op de oplaaddagen en aankomst in buitenland waren er totaal geen updates over status. 2 verhuiswagens waarvan 1 chauffeur onvoldoende Engeks sprak en de andere chauffeur geen Engels verstond of sprak.

Pros and cons
communicatie vooraf
flexibilteit in opties
management niet bereikbaar op verhuisdagen
poolse chauffeurs die geen Enels verstaan
Moved from Eindhoven (The Netherlands) to Puente Don Manuel (Spain).


Recommendation

Geweldige prijs/ qualifiet verhouding

Pros and cons
Goedkoop
Snel
Je moet alles zelf in- en uitladen
Moved from Oegstgeest (The Netherlands) to Wenen (Austria).


Recommendation

The collection date was a Friday and everything was delivered on the Sunday evening. Amazing

Pros and cons
Good staff, [name removed by Sirelo] is a Legend
They talk the talk and walk the walk.
Sorry. This is impossible to answer.
Moved from Zwolle (The Netherlands) to Dublin (Ireland).


Recommendation

Hjelpsom, kom tidsnok, ingenting blev ødelagt undervejs. Lidt dårlig kommunikasjon grundet språg.

Moved from Aarhus N (Denmark) to Larvik (Norway).


Recommendation

beaucoup de contacts de leur part,suivi du déménagement, aide au déménagement

Pros and cons
attention au client
sérieux
Moved from Trazegnies (Belgium) to L'estartit (Spain).


No recommendation

TAKE CAUTION!!!!

We used European Movers for a family house move from Netherlands to U.K. Today, Friday 18th Jan is the due date of delivery of our house contents and we waited all morning without their arrival. When we contacted European Movers they said “the driver has fallen ill and all our house contents will need to be taken off his truck and put into another vehicle and that we should expect delivery ‘sometime’ Saturday 19th”! Totally unacceptable. I explained to their customer services that as a result we have to stay in a hotel with our 2 year old son, as we have no house furnishings. I was told that they don’t compensate, but they will see what can be done. Unacceptable.

Several hours have passed and we have yet to receive any confirmation when the delivery will arrive so we can move into our house!

I strongly advise that if you are looking for a reliable service that you look elsewhere, unless you are willing to risk the same situation happening to you and deal with .. Read more

Pros and cons
Take Caution!
Moved from Amsterdam (The Netherlands) to Guildford (United Kingdom).


Recommendation

Vanaf dag een, meegedacht en erg vriendelijk personeel, erg behulpzaam.

Pros and cons
Behulpzaam
Vriendelijk
Moved from Hallum (The Netherlands) to Pergola (Italy).


Recommendation

The driver came early both during pickup and delivery, but it didn't bring problems. Everything was smooth.

Moved from Hägersten (Sweden) to Den Haag (The Netherlands).


Recommendation

Dès la réception du devis , conversation par mail avec [nom retiré par Sirelo], elle nous a donné toutes les explications et rassurés
Le camion était à l´heure pour le chargement et bien que le chauffeur ne parle pas français ni anglais nous avons pu nous débrouiller.
A l’heure pour décharger.pas de casse
[nom retiré par Sirelo] toujours joignable parfait !!

Pros and cons
Ponctuel
Joignable rapidement
Chauffeur devrait parler un peu anglais
Moved from Autreppe (Belgium) to Menerbes (France).


Recommendation

es hat alles tip top geklappt schade konnte man sich mit dem Fahrer schlecht verständigen

Pros and cons
zuverlässig
gute Preis / Leistung
Sprachprobleme Fahrer
Moved from Fehraltorf (Switzerland) to Muff Co Donegal (Ireland).


Recommendation

Hilfsbereit zu jeder Zeit.
Sehr freundlich und verbindlich.

Moved from 77933 Lahr (Germany) to Copenhagen (Denmark).


No recommendation

They were very fast to send a quote and somehow pushy over the phone (they try to call me several times during one day).
The quote was not bad, however the associate over the phone was not able at all to explain the details of their offer nor to help and determine whether that was the right choice for me. I had to figure it out on my own and then upgrade the service. Furthermore, apparently they use small companies, or sole proprietors, to actually do the job.

Pros and cons
flexible
too pushy
did't really explain all the available options, had to figure it out on my own
Moved from Dublin (Ireland) to Lussemburgo (Luxembourg).


Recommendation

Très efficace, tout c’est tres bien passé

Pros and cons
Rapide
A l’heure
Moved from Saint Ghislain (Belgium) to Leeds (United Kingdom).


No recommendation

I paid for 2 full loads the first arrived wet through with some damage. The second was delayed because although I had paid for a full load the van was used for another drop off before mine was delivered.

Pros and cons
lack of care of my belongings
use of vehicle for other customer
Moved from Abbeyfeale (Ireland) to Royston (United Kingdom).


Recommendation

Le déménagement s'est très bien passé.
Malgre la formule low cost choisie, le chauffeur s'est très bien occupé de mes affaires et tout est arrivé sans casse à Paris et dans les délais.

Pros and cons
rapport qualite-prix
Moved from Amsterdam (The Netherlands) to Paris (France).


Recommendation

On a Saterday morning Pick up spot on time, delivery Monday morning spot on time, first class drivers ,good vehicals,very helpfull and correct.We had 3 vehicals,from Wustermark just out side Berlin to a cotainer in somerset U.K,which was down very small roads,and not easy to fined,even with a sat nav.TOP SERVICE THANK YOU TO ALL THE TEAM.

Pros and cons
ALL WAYS ON THE END OF THE TELEPHONE TO HELP
GOOD PRICE COMPARED TO OTHER REMOVALS FIRMS
Moved from Wustermark (Germany) to Burnham On Sea (United Kingdom).


No recommendation

Goedkope oplossing als je snel wil verhuizen. Maar ook erg slordig en geen professionele verhuizers.

Pros and cons
Voordelig
Slordig
Zorg dat alles erg goed ingepakt is
Moved from Boulogne-billancourt (France) to Den Haag (The Netherlands).


No recommendation

The moving was foreseen in brussels with a 20m3 truck on friday 26th october at 08:00 hour.
In fact the truck (polish company dast) arrived at 10:30 hour in brussels.
After the loading was completed, the truck left brussels at 14:00 hour.
The truck was supposed to arrive in barcelona on saturday 27th october in the late afternoon and to take the ferry boat in barcelona at 23:00 hour which arrives next day sunday 28th october at 07.00 hour in palma de mallorca.
I had ordered 3 man in palma de mallorca to off-load the truck at destination at 08:00 hour on sunday 28th october.
Unfortunately european moving made a big mistake because they only made a reservation on the 26th october for a place for the truck on the ferry boat of 27th october.
But there was no more room available on the ferry boat of 27th october.
Therefore the driver had to wait 24 hours in barcelona (doing nothing) and to take the next ferry boat on 28th october sunday evening 23:00 hour arriving in palma on mond.. Read more

Pros and cons
Stupid procedure for reservations on ferry boats
I lost a lot of money due to lack of organization
Moved from Bruselas (Belgium) to Palma De Mallorca (Spain).


Recommendation

Déménagement sans problème, avec un bon contact commercial.

Moved from Ixelles (Belgium) to Annecy (France).


Recommendation

Car il n' avais pas de couverture dans le camion

Pros and cons
ponctualité
problème de langue
Moved from Herstal (Belgium) to Ales (France).


Recommendation

Ik wil graag 9.5 sterren geven, mini min puntje, ik had niet gekozen voor extra inlaad hulp omdat ik hulp bij het inladen zelf kon regelen. Helaas wist ik niet van tevoren hoe laat de verhuiswagen hier zou zijn en kon mijn hulp niet tijdig inschakelen. Afspraak van 'tussen 8 en 12' is moeilijk in te plannen. Uiteindelijk was de chauffeur hier om 0830 en heeft hij 40 minuten op hulp moeten wachten. Dat vond ik vervelend voor hem maar hij maakte geen punt van, dronk eerst een kop koffie en bekeek de lading. Toen de hulp aankwam is alles heel snel gegaan met uiterste zorg en efficiëntie.

Pros and cons
efficient
goede communicatie
Moved from Soesterberg (The Netherlands) to Loule (Portugal).


Recommendation

Un peu de stress pour connaître les dates mais finalement excellent service

Moved from Kortrijk (Belgium) to Grasse (France).


No recommendation

Pas de réponse au téléphone pour nous donner des nouvelles. Camion en retard, délabré, avec un chauffeur ne parlant ni français ni anglais, qui ne savait pas la date de livraison. Au final fauteuils abimés malgré qu’on les ai emballé dans des couvertures.

Moved from Bruxelles (Belgium) to Grenoble (France).


Recommendation

Todo fue genial, recogieron en belgica el lunes, y el miercoles ya tenia todo en barcelona! Rápido, economico y sencillo. Es verdad que a la hora de entregar se equivocaron y me decian que el transporte seguia en belgica pero lo solucionamos rápido y era un malentendido de ellos. El transporte estaba en Barcelona con todo en perfecto estado.

Moved from Huy (Belgium) to Sant Feliu De Llobregat (Spain).


Recommendation

best offer compared to other providers, professional preparation talks of how goods need to be packed and how everything needs to be organized, no interim storage but goods have been delivered by same truck from Dublin IE to Germany that has been loaded by ourselves, friendly and helpful driver

Moved from Dublin 3 (Ireland) to Lettenreuth (Germany).


No recommendation

Service de très mauvaise qualité. Incapables de prévenir. Ils ont été en retard le jour du chargement et livraison de plusieurs heures, préviennent à la dernière minute. Impossible de s'organiser et ils ne le sont pas non plus!! Plus jamais.

Pros and cons
Aucune organisation
Toujours beaucoup de retard
Moved from Bruxelles (Belgium) to Pignan (France).


Recommendation

Needed a removal company for storage content.

Pros and cons
Good Communication
Low Cost, Make sure to pack and protect your furniture.
Moved from Walton On Thames (United Kingdom) to Les Andelys (France).


Recommendation

Bon suivit avec la conseillère sauf que le camion est arrivée à l heure cependant le chauffeur ne parlais pas français sinon sérieux et pas eu de casse ni rien donc impeccable

Pros and cons
Prix
Qualité de conseil
Si on parle pas l anglais
Moved from Dour (Belgium) to Montauban (France).


Recommendation

Accessible et disponible mais European living fait appel à une société de sous traitant pour le transport qui se sens peu concerné.quelques déjà à déplorer sur les biens.

Pros and cons
Prix
Personnel agréable en ligne
Manque de rigueur
Moved from Bruxelles (Belgium) to Marseille (France).


Recommendation

Op tijd gehaald en afgeleverd. Goederen zijn goed aangekomen.Prijs/ kwaliteit super, 1000 Euro goedkoper dan andere aanbieders. Geen erkende verhuizer, zelf pakken/inladen/vastzetten/dozen regelen, maar als dit geen bezwaar is, de beste verhuizer.

Moved from Woerdense Verlaat (The Netherlands) to Calonge (Spain).


No recommendation

Le chauffeur a été ponctuel pour le départ et l'arrivée.
Il a manqué de bonnes en entrant de nuit dans un village aux rues étroites uniquement sur base de son GPS et en causant des dégâts aux maisons le long de la rue.
Il n'avait pas l'air très concerné et serait parti sans suite si je ne l'avais pas retenu

Pros and cons
ponctualité
prix
transporteur inconscient
absence de suivi après l'incident
Moved from Arlon (Belgium) to Beaumont De Pertuis (France).


Recommendation

The two guys who delivered, unloaded, carried in and deposited boxes where requested, were AMAZING.
[Names removed by Sirelo] could not have been more helpful to my two aging parents. They were polite, friendly and helpful, while maintaining complete professionalism. Nothing was damaged or broken, and they helped my father sort out their bed as well as a couple of items in the kitchen. Absolute gems, the pair of them.

Pros and cons
Helpful staff
Excellent packaging
Moved from Cleveland (United Kingdom) to Pilar De La Horadada (Spain).


Recommendation

God oplevelse med flyttemanden. Vores ting var i fin stand da vi modtog dem.

Moved from Viby (Denmark) to Cambridge (United Kingdom).


No recommendation

Kommunikation mit Umzugskoordinator lief einwandfrei. Wir hatten drei LKWs mit Fahrer/Helfer bestellt. Laden ging auch gut, obwohl die drei Fahrer nicht von einander wussten, nicht zum gleichen Zeit ankamen, und nur polnisch sprachen, wirklich kein Wort Deutsch oder Englisch. Ausladen war aber eine Katastrophe. Wir hatten abgesprochen dasdie drei ein aber helfen würden beim Ausladen, so dass wir nur eine Person beim Ausladen organisieren müssten. Sie kamen aber alle an völlig verschiedene an, und haben nur nach viel fragen die Sachen reingetragen, weil sie es eigentlich draußen vor der Tür stehen lassen wollten

Pros and cons
Günstig
Qualität
Kommunikation mit umziehen unmöglich
Moved from München (Germany) to Amersfoort (The Netherlands).


Recommendation

The service was excellent from the time I quoted right through to delivery of my goods to my new address. The customer service team are excellent and so was the driver.

Pros and cons
Excellent Customer Service
Very effecient experienced driver
Moved from Dublin (Ireland) to Stockton On Tees (United Kingdom).


No recommendation

Awful experience, very unprofessional driver (didn't speak a word of English, didn't want to help with loading/unloading). Our things arrived damaged, they charged us an overweight fee with no proof that we were actually overweight (I've read somewhere else that they may fill up the vans with other people's stuff), I've paid an extra for the driver to help unload to a second floor, but he refused and asked for more cash in hand. Avoid this company!

Pros and cons
customer service before you pay is great, they disappear afterwards
unprofessional employees
Moved from London (United Kingdom) to Barcelona (Spain).


Recommendation

Aardige mensen, no nonsense, super

Pros and cons
Prijs
Transparante en goede service
Moved from Amsterdam (The Netherlands) to Madrid (Spain).


Recommendation

Délais respectés + 0 casse

Pros and cons
prix
service
Moved from Le Kremlin Bicetre (France) to Athens (Greece).


No recommendation

Driver screaming and shouting bad language in Romanian in my new road in France. Then decides to take a pee in the street too. The mayors office is virtually opposite my new house. Instead of spending a pleasant week getting to know my new neighbors, Ive spent the week apologising for his dreadful behaviour.
Ohh not to mention all my furniture is scratched and dented. All mattresses distoroyed in transit.
Sent a complaint a week ago and not a single person has responded.
Pity as the initial customer service was good.
Choose carefully!

Finally get a call and driver denies all what happened. I’m made out to be the bad guy.
Avoid at all cost as you will get the blame in the end!!!!

Pros and cons
Initial call
Damaged furniture
Foul mouthed driver
Moved from Luton (United Kingdom) to Saint Savin (France).


Recommendation

Efficienti, puntuali, presenti nell'assistenza clienti

Moved from Villasanta (Italy) to Valencia (Spain).


Recommendation

De chauffeurs zijn een beetje speciaal. Ze wilden de documenten van de vergunning van de politie niet in hun auto leggen, hoewel dat van de Brugse politie Een van de helpers heeftze dan bijgehouden voor geval van politiecontrole

Pros and cons
Heel snel en duidelijk in informatie
Heel vriendelijk aan de telefoon
Geen brug in de vrachtwagen, dus zware voorwerpen heel lastig om in-en uitladen.
Geen duiveltje in de vrachtwagen
Moved from Brugge (Belgium) to Le Bouyssou (France).


Recommendation

Fra Danmark til England på 3 dage, med 20 kasser, chatol, sofa, lamer og spisebord + 5 stole. Chaufføren var virkelig venlig og hjælpsom - så ham vil jeg takke mange gange. Intet var gået i stykker (og jeg har ellers meget porcelæn 4 kasser) billeder var også intakt - kan klart anbefale dette firma!

Pros and cons
Hurtig fremme, billigt og med 10%
Intet var gået i stykker, hjælpsom chauffør og imødekommende
Ingenting
Moved from Lemvig (Denmark) to Bristol (United Kingdom).


Recommendation

Der Preis war am günstigsten von allen und alles hat super geklappt. Es war immer ein Ansprechpartner da und hat sich um uns gekümmert.

Pros and cons
Super Preis für Umzug ins Ausland
Freie Daten- Uhrzeitwahl (auch sehr kurzfristig)
Umzugshelfer sollte man einfach privat organisieren, dann bleibt das Budget klein
Moved from Hamburg (Germany) to Vailly Sur Aisne (France).


Recommendation

Super appreciation
We asked to move our furniture, 20 m³, from Boutersem near Leuven in Belgium to Bonifacio in the south of Corsica. European Moving provided a great service from beginning till end including the call just after delivery.
We thank Isabelle Fouquet, the representative who fixed everything in detail and Christoph, the driver, who was so gentle and helpful.

Pros and cons
stiptheid
prijs/kwaliteit
Moved from Willebringen (Belgium) to Bonifacio (France).


Recommendation

The moving was perfect except for a couple of things. The driver was delayed on collection and dropped one of our boxes. Items were not damaged.

Moved from Londres (United Kingdom) to Sevilla (Spain).


No recommendation

I don't even know where to start after all the issues I had. My goods were collected from Southampton on the 5th of November and until the collection everyone was very helpful. I was told the delivery date was between 5 days to three weeks. A few days later I was charged 200£ more for overweight (I was told it was 100kg more that was completely impossible but until now the company never explained this overweight). However, I had to pay for it for the company to bring my things over.
After a month and several phone calls and emails my belongings arrived. The boxes (mine and someone else) were not protected - some of my boxes were damaged, my mattress had a big black stain because the plastic was cut, and my my chairs frames were lost in the van (instead of being protected in the bags as I sent them). And the best one ever, THEY LOST MY GLASS TABLE.
I have been trying to contact the company since then, to have any type of refund for all the issues I had and for not having my table for.. Read more

Pros and cons
Charge for overweight without proving the overweight
Damage good and disappear with other's belongings
Moved from Southampton (United Kingdom) to Coimbra (Portugal).


No recommendation

Everything was until the delivery date ,the driver drop the furniture on the street and wanted to leave sayin he wasnt payed tp bring the furnitute knside the home.
I had to call another company to take my furniture from middle of the street.ONE OF THE WORST EXPERIENCE IN MY LIFE.SEEING MYSELF ALONE WITH ALL FURNITURE ON THE STREET.

Moved from Canterbury (United Kingdom) to Madrid (Spain).


Recommendation

servizio ottimo, puntuale e veloce ad un giusto prezzo.
back office di supporto altrettanto ottimo.

Moved from Casaletto Lodigiano (Italy) to Mölnlycke (Sweden).


No recommendation

I cannot begin to tell you what will happen if you deal with these people. The industry tends to use hard side vans for moves, not this lot they transport goods around Europe with nothing to protect the load on board. My kitchen has been smashed to pieces following an incident when one of their drivers went under a bridge that was too low, warnings are there but no he went through regardless. They said the van was overweight and as a result this will cost you double. They should be avoided at all costs. Happy to discuss what happened to me with any member of the public or national press. It was a total disgrace. I HAVE REPORTED THEM TO TRADING STANDARDS WHO ARE CARRYIING OUT THEIR OWN INVESTIGATION. ALL OF THESE NEGETIVE COMMENTS, CLEARLY SOMETHING VERY WRONG. I HAVE TRACED THEIR CEO AS THEY WOULD NOT GIVE ME THIS INFORMATION, LETTER GOING OFF SHORTLY.

Pros and cons
Too many to mention
Moved from Eastbourn (United Kingdom) to Melrand (France).


Recommendation

We also would like to thanks 'demenagement-international.fr ' for their efficiency and gave us more options to choose from.
Our original review as follow:
'“It was some little hiccup with our moved but we still think Chloe Wyatt deserves the 5 out of 5 stars because she was dedicated, attentives and excellent with her Customer service skill. Their was some other charged that we pointed out...Chloe Wyatt and her team were quickly sorted it out and we today have received our money back as they said.
We would highly recommend European Moving to anyone because they did good service and reasonable price.
Many thanks
Ane and Daniel Toulouse, France

Moved from Monmouth (United Kingdom) to Toulouse (France).