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Reviews
Firstly they charged us for 2 vans and 3 men for a particular day of our choosing amd then asked us yo move the day yo something more convenient for them. Then ended up only giving us 1 van and 2 men. This made things slower, required us to help them pack and they damaged things. Even though they do a virtual assessment of the home.
When confronted with the issues, they had zero remorse or willingness to remunerated us for overcharging or overquoting. They were difficult to deal with and took ages to respond. The workers were very eager to ask us to dump things instead of packing or disassembling to make less work for them. The quality of packing was poor. Things were thrown into a convenient box without consideration. Some things were lost. My toiletries were kept with delicate trinkets. Some boxes used no bubble wrap at all. They were not bothered if they damaged things. If you are going to this company. I would maintain a paper trail and read the contract very carefully. They boast a low price to their competitors but this is for a low quality service. A real headache to deal with.Read more
On the negative side the packing wasn’t started or completed on time on the day before the move (as it was supposed to be from 9am - & they were t dropped off till 11:45am). The key issue wasn’t even that but that it was only one guy not two as expected or I would argue paid for - & though the lone guy was fast he didn’t have enough time to finish (totally not his fault). This definitely led to some challenges & delays with the move on our completion/removal day - far from ideal when things are stressful anyway. To be fair to the guys who were there they stayed calm & got us there in the end. Working super hard!
I did also get charged extra/more than my initial quote - as they had to fill another lorry load (half load). That was unfair as what’s the point of a quote when they change their price later. Recommend you agree on a fixed price. I would suggest the management start quoting more honestly - stop quoting low prices (that are simply not realistic) & put undue pressure on everyone.Read more








