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National moving
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
Steph Stakes
March 22, 2025
on Google
We were recommended this company by our friends for our recent house move. A little sceptical at first as moving house costs enough money as it is , adding another cost wasn’t something we ideally wanted to do. However we are so glad we did . This company was AMAZING ! From coming round to provide a quote to then turning up on the day and helping us with our move. Big thank you to Conner, Brendon, Danny F, Brent and Brandon. They were extremely careful with all our possessions and provided a light hearted atmosphere throughout the day, which we were extremely grateful for. We couldn’t have done it without them and have already recommended them to our friends and family. Worth every penny !
Farooq Aslam
November 17, 2024
on Google
Used this service in Oct 2024. They were prompt, professional and courteous, and cannot fault the guys on the day, and was impressed enough to tip the guys for their hard work. However, there was damage to an item, and it was accidental, such is the nature of moving. Even after damage, I was assured to not worry, and it is insured and filled out the appropriate paperwork. I felt reassured, the movers were apologetic
The reason for the one star is the fact that the ‘Insurance’ it sold as a part of that service, and customers are made to feel as though they’re fully covered, or at least given that impression. And that this was certainly something that gave me reassurance when choosing to book with these guys. Now I know that somewhere in the small print it will have the legalese of what is covered in the insurance and it was my responsibility to do my due diligence, but just be aware that despite being ‘fully insured’ you will be lucky to receive 15% of whatever the value you paid for the item.
Now it must be further clarified, that’s it’s the insurers that ultimately make the decision, not J Middleton & sons. My issue is that J Middleton & sons knowingly use the ‘insurance’ in such a way to gain reassurance and custom fully knowing that movers will never get the value of the item they expect if there is an accident, and this tactic has completely nullified any positive experience I had with this firm. I feel completely miss-sold to
In summary, the insurance is worth very little, and you should enquire as to the particulars of the insurance before you book.Read more
The reason for the one star is the fact that the ‘Insurance’ it sold as a part of that service, and customers are made to feel as though they’re fully covered, or at least given that impression. And that this was certainly something that gave me reassurance when choosing to book with these guys. Now I know that somewhere in the small print it will have the legalese of what is covered in the insurance and it was my responsibility to do my due diligence, but just be aware that despite being ‘fully insured’ you will be lucky to receive 15% of whatever the value you paid for the item.
Now it must be further clarified, that’s it’s the insurers that ultimately make the decision, not J Middleton & sons. My issue is that J Middleton & sons knowingly use the ‘insurance’ in such a way to gain reassurance and custom fully knowing that movers will never get the value of the item they expect if there is an accident, and this tactic has completely nullified any positive experience I had with this firm. I feel completely miss-sold to
In summary, the insurance is worth very little, and you should enquire as to the particulars of the insurance before you book.Read more
Sara Robbins
October 24, 2024
on Google
Ben and Dan have moved our gran today they went above and beyond with it all and are a total credit to your company. Thankyou so much for making the process an ease from beginning to end.
Lorna Blackett
October 22, 2024
on Google
J Middleton was recommended to me through a family friend. And they did not disappoint they were absolutely brilliant. Could not fault them. If you are looking for a professional team of people to move you into a new place, then these guys are on it 100%.
Jeanette Wright
October 5, 2024
on Google
We used this firm for our house move yesterday. Dan Jase and Brendan were brilliant. They worked so hard were very pleasant and friendly. It made our move so easy. I would definately recommend them to anyone needing this service.
mark westerman
August 30, 2024
on Google
We used this company on the 19th July 2024. Only moved half a mile away from our old house no more than a 5 minute drive. They damaged 2 items, they damaged the marble on a expensive coffee table and damaged a white high gloss tv stand. Just want to WARN others if you dont report any damages within 7 days they will not pay out or do anything about it including the insurance company they use. We had so much to unpack it took 2 week and did not no you have to report damages within 7 day no one explained this at the company they put it in the small print in the terms & conditions. All I can say its a good job I wasn't moving long distance. I would like to say paul who works there and was very helpful tried to help us but of no joy. We wouldn't use them again. Were left with damaged items caused by this company and they will not put right due to there 7 day clause. NOT A HAPPY CUSTOMER. Update to this review they have decided to pay a small payment back to me but its nowhere near the value that should of been payed out. Thanks anyway j Middleton & sons for the good will gesture but it won't replace the goods.Read more
