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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews

1. £700 for packing, and they failed to pack a downstairs toilet and a couple kitchen cupboard.
2. They were late to arrive on the moving day by 30 minutes. They then took 6h (2 vans, 4 men) to pack a 3 bedroom semi-detached house, and 6h to unpack, which costed a lot when paying by the hour.
3. We had to pack valuables (tvs, monitors, mirrors) in my car and not the moving vans.
4. They damaged a couple items, and lost some screws/fittings to a cot bed. I've asked if we can claim for these on the premium insurance we paid extra for, but the owner has since ghosted me, failing to answer any calls or texts. I can only assume the £100 extra insurance is a scam (and we didn't actually have insurance!).
5. We had to help unload the vans at the end as it was getting too late.
UPDATE: I've since spoken to Swift removals, and we've come to some level of compensation.

I would definitely recommend these guys again. Well done!


They had no trouble with my upright piano and everything arrived damage free. Thank you!!!


I am happy with the service provided and would highly recommend them to anyone in need of cost-effective, and professional removal service.