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Reviews
3
Sirelo and Google reviews
33% of the users recommend this removal company
K.
September 29, 2026
on Sirelo
⭐ **1 STAR — TERRIBLE EXPERIENCE — I WOULD NOT RECOMMEND THIS COMPANY**
I would strongly advise anyone considering using Duff Bros Removals to think very carefully before handing this company their personal belongings.
My property was collected in the UK on 4 August for delivery to Madrid, Spain. The contract stated that delivery would take place within **3–7 working days after collection.
Instead, I waited TWO MONTHS for my belongings.
What followed was an extremely stressful and unacceptable experience involving repeated missed delivery dates, almost no communication, wasted time, loss of earnings and, ultimately, damaged and broken belongings.
I was given five separate delivery dates/promises, and each time I made arrangements around what I had been told. I took time away from work because I was expecting my property to arrive, only to be let down again. I have lost earnings as a direct result of having to make myself available for delivery dates that were promised to me and then failed to happen.
The communication throughout was absolutely appalling. I repeatedly called, messaged and emailed asking where my property was and when it would actually be delivered. On numerous occasions I was simply ignored. I was repeatedly told I would receive an update, only for hours or days to pass without any communication.
At one point I did not even know where my own property was.
Because of the length of the delay and the lack of information about the whereabouts of my belongings, I was sufficiently concerned to contact the police on 23 September regarding the situation and to seek advice about my property being retained for such an extended period.
After more than two months of waiting, chasing and being given promises that were not fulfilled, my property was finally delivered on 28 September.
Unfortunately, that was not the end of the problems.
When my belongings arrived, the condition of the shipment was absolutely unacceptable. Boxes were damaged, several had holes in them, and some boxes had arrived open. I have also received broken items, including my television.
After waiting more than two months for my belongings, this is the condition in which they were eventually returned to me.
Even more concerning, I was required to make a payment before my property would be released/delivered. I was put in the position of having to make the payment or face the prospect of the vehicle leaving with my personal belongings. After everything I had already been through, I found this completely unacceptable.
I had already paid for a removal service and expected the company to fulfil its contractual obligations. Instead, I experienced an enormous delay, repeated broken delivery promises, almost no meaningful communication, lost earnings, considerable stress and damaged property.
To be clear, I was understanding that this was a part-load and that there could potentially be some delay beyond the original 3–7 working day timeframe. What I was not prepared for was over two months, five failed delivery promises, repeated unanswered messages, having to take time off work, having to involve the police, and finally receiving my belongings damaged and broken.
This has been one of the most stressful and disappointing experiences I have ever had with a removals company.
I am now having to pursue the damage to my belongings and seek compensation for the losses I have incurred as a result of this experience.
I WOULD NOT recommend Duff Bros Removals based on my personal experience. If you are trusting a company with your entire household's belongings, you should expect proper communication, reasonable delivery times and your property to arrive safely. My experience was the complete opposite.Read more
I would strongly advise anyone considering using Duff Bros Removals to think very carefully before handing this company their personal belongings.
My property was collected in the UK on 4 August for delivery to Madrid, Spain. The contract stated that delivery would take place within **3–7 working days after collection.
Instead, I waited TWO MONTHS for my belongings.
What followed was an extremely stressful and unacceptable experience involving repeated missed delivery dates, almost no communication, wasted time, loss of earnings and, ultimately, damaged and broken belongings.
I was given five separate delivery dates/promises, and each time I made arrangements around what I had been told. I took time away from work because I was expecting my property to arrive, only to be let down again. I have lost earnings as a direct result of having to make myself available for delivery dates that were promised to me and then failed to happen.
The communication throughout was absolutely appalling. I repeatedly called, messaged and emailed asking where my property was and when it would actually be delivered. On numerous occasions I was simply ignored. I was repeatedly told I would receive an update, only for hours or days to pass without any communication.
At one point I did not even know where my own property was.
Because of the length of the delay and the lack of information about the whereabouts of my belongings, I was sufficiently concerned to contact the police on 23 September regarding the situation and to seek advice about my property being retained for such an extended period.
After more than two months of waiting, chasing and being given promises that were not fulfilled, my property was finally delivered on 28 September.
Unfortunately, that was not the end of the problems.
When my belongings arrived, the condition of the shipment was absolutely unacceptable. Boxes were damaged, several had holes in them, and some boxes had arrived open. I have also received broken items, including my television.
After waiting more than two months for my belongings, this is the condition in which they were eventually returned to me.
Even more concerning, I was required to make a payment before my property would be released/delivered. I was put in the position of having to make the payment or face the prospect of the vehicle leaving with my personal belongings. After everything I had already been through, I found this completely unacceptable.
I had already paid for a removal service and expected the company to fulfil its contractual obligations. Instead, I experienced an enormous delay, repeated broken delivery promises, almost no meaningful communication, lost earnings, considerable stress and damaged property.
To be clear, I was understanding that this was a part-load and that there could potentially be some delay beyond the original 3–7 working day timeframe. What I was not prepared for was over two months, five failed delivery promises, repeated unanswered messages, having to take time off work, having to involve the police, and finally receiving my belongings damaged and broken.
This has been one of the most stressful and disappointing experiences I have ever had with a removals company.
I am now having to pursue the damage to my belongings and seek compensation for the losses I have incurred as a result of this experience.
I WOULD NOT recommend Duff Bros Removals based on my personal experience. If you are trusting a company with your entire household's belongings, you should expect proper communication, reasonable delivery times and your property to arrive safely. My experience was the complete opposite.Read more
Unprofessional
Moved from Uk (United Kingdom) to Spain (Spain)
T.D.
September 12, 2026
on Sirelo
Very disappointing communication and delivery
DuffBros collected my belongings in the UK on 28 July for delivery to Milan. The collection was scheduled for 8–10am but they did not arrive until 12.45pm. This should have signalled how things were going to go!
After contacting several times with no response, I was finally told that my belongings would leave on 24 August and arrive approximately on 27 August. The delivery date passed without any proactive update, and I had to repeatedly chase for information. I was eventually told the goods were in France, with several other deliveries ahead of mine. I understand this was a shared load and never expected a dedicated delivery. My concern was the poor communication and repeated delays. My belongings finally arrived on 10 September, 44 days after collection. Even then the delivery was late! The delivery was scheduled for 9am but did not arrive until 11.30am. The belongings were eventually delivered, but the overall experience was stressful and the communication throughout was disappointing. This is by far the worst company I have used in several overseas moves.Read more
DuffBros collected my belongings in the UK on 28 July for delivery to Milan. The collection was scheduled for 8–10am but they did not arrive until 12.45pm. This should have signalled how things were going to go!
After contacting several times with no response, I was finally told that my belongings would leave on 24 August and arrive approximately on 27 August. The delivery date passed without any proactive update, and I had to repeatedly chase for information. I was eventually told the goods were in France, with several other deliveries ahead of mine. I understand this was a shared load and never expected a dedicated delivery. My concern was the poor communication and repeated delays. My belongings finally arrived on 10 September, 44 days after collection. Even then the delivery was late! The delivery was scheduled for 9am but did not arrive until 11.30am. The belongings were eventually delivered, but the overall experience was stressful and the communication throughout was disappointing. This is by far the worst company I have used in several overseas moves.Read more
Communication
Moved from Harrow (United Kingdom) to Milan (Italy)
W.S.
June 4, 2026
on Sirelo
Der Anbieter hat sich über eine regionale Facebook Seite gemeldet. Firmensitz GB. Erledigung der Arbeit durch rumänische Subunternehmer. Wesentlich günstiger als alle anderen Anbieter. Aber Freundlichkeit, Zuverlässigkeit, Geschwindigkeit, waren völlig in Ordnung.
Preis
Moved from Walchensee (Germany) to Oliva (Spain)
Secondly, by contract YOU signed it clearly states that payment is due upon arrival at delivery. You had no intentions of paying and thats also been clear by the insurance fraud you have tried today with us before you got found out.
Regarding the police, they wont be doing nothing as its a civil matter
But insurance fraud, they will definitely be interested in that [Name removed by Sirelo].
Anymore reviews ill be getting in touch with them myself!
You packed your goods in boxes not fit for purpose and you wonder why theyve folded, single wall, which youve already been told about
Trust me, anymore reviews I'll be posting about you, and how you try to claim on fraudulent insurance issues!
Youve been told the tv will replaced also