Initial experience of quotation and helpfulness dealing with the office was very good. On the day, the removals guys did a pretty good job, however, the mishandled our dressing table and dropped it - causing it to be damaged beyond repair. To be fair the guys were honest enough to admit and accept liability and even reported it back to the office before telling us what they had done. They said it will be fine - as the insurance will cover it. However, once we got a price to replace the said dressing table (£1578) and submitted the claim to their insurance company (Removals Claims Services based in Leatherhead) this proved not to be the case. The insurer offered us to settle at £250 - as they said the insurance only covered what the second hand price of the article would have been prior to damage (apparently written in the small print!). We are unable to repair the item or to replace it as we are left short to the tune of over £1300. So, please be aware of the insurance policy coverage .. Read more
Pros and cons
Poor Insurance Coverage
Moved from Widmer End (United Kingdom) to Great Kingshill (United Kingdom).