It all went well, and on time. Nothing damaged, and all the work was over in a few hours.
The men worked hard.
And I’m on the first floors!
Moved from Whitstable (United Kingdom) to Athens (Greece)
JCL were amazing from start to finish! Particularly [name removed by Sirelo], who got me a really reasonable quote immediately and arranged transport to the Netherlands at really short notice, within a week. I contacted various other removal companies who took days to weeks to get back to me, some with extortionate quotes. [name removed by Sirelo] took the stress out of the process and all our belongings arrived the next day without any issues. Would definitely use JCL again.
Quick and efficient responses
Bank account not verifiable
Moved from Stoke-on-trent (United Kingdom) to Amsterdam (The Netherlands)
From start to finish [name removed by Sirelo] was brilliant. She listened to exactly what we needed as a family. She made the process so smooth. She helped me every step of the way. She made it very clear I must wrap and protect everything before the driver arrives. Which I did. Also helped me with the customs paperwork. The driver arrived on time and again was super helpful as promised. I was updated throughout the whole journey. When the driver arrived everything was perfect 👍 thank you [name removed by Sirelo]
Moved from Hertfordshire (United Kingdom) to Sofia (Bulgaria)
Stressful. The truck did not turn up on time. The expected 8 to 9 am arrival eventually turned in to 3PM. Apparently the truck broke down, twice! The removal guy was ok, and even though he did not speak a lick of English he did manage to convey that he wanted 20 quid for what he thought was either more items or a heavy sofa.
Anyway everything got loaded and looked to be stacked reasonably securely and off he went.
Two days later a truck arrived at our new address in Ireland, now when I say a truck it was actually a different one than that which I helped load our items on to in England. It looked like our goods had been poured into the back of it, the mattress and sofa were covered in black marks, the white TV cabinet was scratched and had black foot prints over it. One of my computer screens was broken.
One more thing, we had provided the removal company with all the requested documents prior to moving, however on the day I was asked do I have a printer and can I print every document for the driver. Given we were moving that day and we were just waiting for the truck to arrive, did they think I still had an office still set up, ridiculous!
Anyway I dug out the printer and managed to find some paper to print the docs.
As ut turned out what we were told to provide was not enough because the day of our move in I received an email from Revenue Rosslare which stated “ Your household items arrived to the Import Centre at Customs Rosslare this morning as we received no prior paperwork regarding this Transfer of Residence.
Fortunately they released our goods and we are currently dealing with the paperwork
All in all a stressful, shambles. My advice avoid using for overseas moves.
Friendly lady on the phone
Drivers were ok and worked hard
Late and had to chase to find out where the truck was.
Terrible on information regarding what documentation is needed
Moved from Watford (United Kingdom) to Douglas (Ireland)
[name removed by Sirelo] was really helpful in guiding me through the paperwork needed, I can't thank her enough for making the process easier. The van arrived first thing in the morning, and arrived first thing the next day.
Everything arrived safely
Moved from Utrecht (The Netherlands) to Folkestone (United Kingdom)
[name removed by Sirelo] was great from start to finish . She answered calls when we needed information and she gave honest reassurance.
Moving the whole family 2 adults + 2 kids is a hugely stressful experience and when you are unfamiliar with the shipping process you can't help being worried. [name removed by Sirelo] understood this.
After loading the van in London I travelled separately with my cousin via Portsmouth / Santander , the Luton van went completely by road. The driver met us at the address in Lisbon within an hour of the agreed arrival time. We unloaded without any issue and he was off again.
The whole thing went according to plan and I thank [name removed by Sirelo] + JCL for this.
Straight forward communication
No argument about load size .
Payment to the company IBAN is flagged as uncheckable which creates unnecessary doubt.
Moved from London (United Kingdom) to Lisbon (Portugal)
We moved from Stockholm to London (after brexit...) and looked for a removal service that would take care of transport and customs. I compared a few different quotes, but JCL and in particular [name removed by Sirelo] offered the best and most personal service. [name removed by Sirelo] was available at almost all times and answered any questions quickly. All things came through customs without problem and were delivered the day after we arrived.
Moved from Stockholm (Sweden) to London (United Kingdom)
This was the first time I'd ever hired a van to move houses as I was going from London to Brussels. The JCL team were absolutely superb from start to finish. They answered all my questions and made me feel a lot more comfortable about the process. The driver was prompt, efficient and friendly. They also allowed some flexibility with the pickups due to an error on my side.
The whole process was so professional and well organised. I'd spoke to several companies prior to JCL who were either not that interested, or gave quotes based on a couple questions they asked me (usually at an extortionate rate). JCL offered a competitive rate but you got value for money!
Based on this experience, I'd recommend this company to anyone and if I ever move back to the UK they will be the first company I call.
Moved from London (United Kingdom) to Brussels (Belgium)
JCL is priced very competitively and the drivers offer help loading and packing out the truck for free! But they put the same effort and expertise as if they were being paid hundreds of pounds. The price to service ratio is unbeatable.
Moved from Burford (United Kingdom) to Como (Italy)
End to end communication process and support provided by [Name removed by Sirelo] was first rate. [Name removed by Sirelo] our driver was also super efficient and careful whilst packing and unloading our items.
Support provided with form filling now required due to brexit.
Moved from Staunton Gloucester (United Kingdom) to Abja Paluoja (Estonia)
moving house has got to be one of the most traumatic experiences, moving your house contents from one country to another is even worse. I must have been the worst possible customer. Throughout this whole process [name removed by Sirelo] was the ultimate professional. calm and collected nothing phased her which gave me peace of mind.
I had to remind myself there will always be reasonable adjustments to the timeline. These guys are travelling thousands of miles ! - one thing is for certain they will pick up your goods on the designated day, store it, and deliver it back to you in excellent condition. not one item broken or damaged in any way. I kind of convinced myself that the furniture or mattress would smell after storage but NO. storage must be clean and dry and aired.
I recommend the company 100%
What more can you ask.
easy pricing - no additons
never used an international mover before
some difficulty with language
Moved from Milan (Italy) to Berkhamstead (United Kingdom)
I was planning a full house move from the U.K. to Portugal and required storage prior to relocating.All this was managed extremely well by [name removed by Sirelo] and her team.The communication and advice pre moving was clear and accurate.The process of the move turned out well with two van loads delivering everything on time and in good condition.The heavy lifting was done by the 2 polish drivers who were courteous and careful and took their time in carrying the items to their required rooms.It is certainly a company that ‘delivered the goods’ and I would highly recommend JCL Removals.
Straightforward to deal with and special thanks to [name removed by Sirelo]
Moved from Folkestone (United Kingdom) to Sao Bras De Alportel (Portugal)
Very easy to speak to and very reliable made everything such an eas in the hole removal defo recommend
And very careful of our belongings
Moved from Ashford Kent (United Kingdom) to Romney Marsh (United Kingdom)
I have moved every three years for nearly 20 years. I have never had an experience as good as this one. [Name removed by Sirelo] was so professional and reassuring and the whole exercise was flawless. Thank you [name removed by Sirelo]!
Moved from Marseille (France) to London (United Kingdom)
Everything was well organized and communicated. [Names removed by Sirelo] was excellent to help with loading and unloading. A very positive experience
Moved from Hilversum (The Netherlands) to Burton Up Trent (United Kingdom)
Efficient service and very helpful with paper work, customs and guiding you through the process.
Items where loaded and stored professionally in van, and arrived promptly the next day.
Moved from London (United Kingdom) to Waterford (Ireland)
Excellent communication from [name removed by Sirelo].
Driver turned up when expected. Smooth removal although driver assessed load was heavier than it was. However he altered this when challenged.
Moved from Rotterdam (The Netherlands) to Glasgow (United Kingdom)
Hi could not recommend JCL highly enough. They were extremely professional. A special mention goes out to [name removed by Sirelo] who was really friendly and managed the whole process from start to finish with great care.
We were given our own van, it wasn’t mixed with other people moving which is what other removal companies do.
Moved from London (United Kingdom) to Dublin (Ireland)
A reliable no frills removal service with excellent personalised customer support throughout. We hired a private van to bring our things over from the UK to Holland at a very reasonable price, the driver was on time on both ends, everything was packed in the van impeccably and he helped us unload into our new place. Really impressive service and would definitely use again and recommend. Thanks again JCL!
Very friendly and reliable service
Would be great to have a more formal contract in place
Moved from Alsager (United Kingdom) to Haarlem (The Netherlands)
I was guided through the whole process and had someone I could personally speak to when I needed. Moving to a different country can be very very stressful - especially with Brexit - so it meant so much to have some one I felt was with me through the whole thing and can tell me that it will all work out. The driver was a total pro even though he only spoke Polish. He knew exactly what to do and was super positive despite the language barrier. Moving during the pandemic was also very tricky and caused a lot of delays from my side. JCL was absolutely understanding and worked with me to make sure it would all work out. I completely recommend them, they are worth every penny!
Moved from Glasgow (United Kingdom) to Vila Do Conde (Portugal)
Very helpful, friendly contact with [name removed by Sirelo]. Kept informed throughout. A few hiccups re: problems with emails not getting through, probably on my side, maybe should have been followed up with a check by text to ensure they had been received. Removals and delivery were excellent, very willing courteous staff. Happy to recommend them.
Moved from Walsall (United Kingdom) to Coleraine (Ireland)
Absolutely fantastic from start to finish. Always available to call and answer our questions. Drivers arrived on time and helped us load the vans. Inventory was moved around carefully, secured in place and arrived to the final destination undamaged.
Very good experience and they deserve the highest possible rating.
One of the drivers did not speak any English
Moved from Bury St. Edmunds (United Kingdom) to Kranj (Slovenia)
Absolutely a fantastic service!!! Easy, super quick and cheap. I spoke with [name removed by Sirelo] who has been always available. All the packages arrived intact. Thank you
Moved from Sunderland (United Kingdom) to Aquino (Italy)
My contact personal [name removed by Sirelo] has been a great help outlining what would be required to pass my belongings through the border with all the implications now with Brexit. It went smoother than expected and the delivery was very punctual. On top of that, she was very flexible to meet my needs, regarding the pick up, delivery day and the payment. I would highly recommend JCL services.
Clear personal communication
Moved from London (United Kingdom) to Gent (Belgium)
Amazing customer experience. They were honest and clear from day one, as they did not try to sell me services I did not want or need. And they really tried to figure out the most cost efficient options for me. I highly recommend and plan on being a loyal customer if this level of customer service continues.
Moved from London (United Kingdom) to Teplice (Czech Republic)
Great communication. Smooth international move from the UK to Germany - even after Brexit. Truck driver was helpful and welcoming! And the communication with [name removed by Sirelo] was excellent. Highly recommend the company!
Moved from London (United Kingdom) to Munich (Germany)
I put my details in a search engine for quotes and [Name removed by Sirelo] called me... Within seconds I knew I wanted [Name removed by Sirelo] to arrange my move. She was warm, personable, made me feel at ease, responded quickly, funny and made me feel confident.
[Name removed by Sirelo] is amazing
Moved from Peterborough (United Kingdom) to Kilkenny (Ireland)
We moved to France in March 2021 and JCL got in touch after I filled in an online quotation.
JCL were fantastic from start to finish. Efficient communication, all the right paper work and very helpful with all the questions I had.
Driver turned up 20 mins early and helped load the van. Two days later, the driver turns up exactly on time and helps unload the boxes into the house.
We couldn't have asked for a smoother transition so fully recommend JCL and will be using them again to bring some extra furniture over later this year!
Moved from Leighton Buzzard (United Kingdom) to Salviac (France)
To be honest we couldn't have asked for a better service. [Name removed by Sirelo] dealt with us from the very beginning and she has been amazingly efficient and pacient answering the tons of questions we posed. A real star!!
The whole process has been incredibly simple and straight forward, adapting to our needs in every way possible. The van picked up our belongings the day before our flight and the day after our arrival we already had everything with us in perfect conditions!
Moved from Bristol (United Kingdom) to Bra (Italy)
Beware! This removal company damaged some of my goods, and despite the legal requirement to have transit insurance, they have not initiated a claim with their insurers and worst still, have led me on suggesting that a claim is in hand. I have still not received any satisfaction and no recompense for my damaged possessions.
All sounds good on paper - less so in reality. I was duped and am very angry and disappointed at the lack of professionalism. Wouldn’t use again and certainly wouldn’t recommend 👎
Moved from Whitstable (United Kingdom) to Whitstable (United Kingdom)
Nothing was a problem or an issue. [Name removed by Sirelo] is a very safe and patient pair of hands who happens to have many years of great experience. JCL were very can-do and hands on; they understood how to move through Brexit (customs) and a global pandemic. The drivers were friendly, very punctual, hard working and a pleasure to deal with. Within 24 hours my house contents were packed in vans and arrived in Ireland from the UK. This was a dedicated service, so no delays despite the stormy weather. All in all an excellent service and not a single item broken! The quote was very competitive and included insurance too. Superb service, and I would certainly use JCL again without hesitation.
Moved from Fareham (United Kingdom) to Cork (Ireland)
The whole process was great; from the initial call from removal agent to the driver leaving us. The customs processes went with any problems. I would highly recommend the services of JCL Removals
Moved from London (United Kingdom) to Casale Sule Sile (Italy)
Really happy with move. [Name removed by Sirelo] was proactive and the goods were picked up from storage in Harlow and delivered to our house just outside of Munich. Driver was professional. Item of furniture was treated well and all of the boxes arrived safely.
Professional service on telephone
Responsive to texts and email
Moved from Harlow (United Kingdom) to Munich (Germany)
I was looking for the cheapest way possible to move all my furniture from a 3 bedroom house to the Southwest of France. After a long search online JCL removals called me and offered me a really good quote. It worked out a lot cheaper than the more well known removal companies even though they do exactly the same thing. Right from the initial contact made to me for the quote, to the removal company arriving in France, the communication from JCL was excellent. The removal truck arrived the next day even though it was an 18 hour drive for the driver as promised and advertised on the website. The only criticism I have is It would have been better if JCL could provide removal boxes but it wasn’t too hard to get them elsewhere, so all was ok. I Would highly recommend JCL to anyone wanting to move anything around the UK or abroad. A job well done. Thankyou JCL.
Can book a truck with very short notice
Moved from York (United Kingdom) to Soustons (France)
I had to arrange a very quick move from Cornwall to Turre, Spain. I received excellent customer care and service from the start and they worked my move to fit in with my travel arrangements. Removal van arrived on time as promised and the driver was fantastic, polite and helpful. He was hard working and good at his job and arrived in Spain exactly on time. I would be happy for JCL and him to move me anytime.
Moved from Cornwall (United Kingdom) to Turre (Spain)
If I could give 0 stars I would. Awful experience.
My items were withheld for over two weeks unless I agreed to pay more than double what the original quotation was. In the end due to continued poor customer service and a threat from the moves manager to add storage costs to the quote, I had to hire a second moving company to pick the items up from JCL and finish the move.
As for the work itself - the JCL packers arrived c.5 hours late to the property on the day of packing and therefore had to return the next day. Items were broken, fragile valuables were packed without bubble wrap or protection, clothes were shoved into bin bags rather than portable wardrobes, nothing was packed in blankets for travel protection, there were no mattress covers or protectors used, clean white sheets were left on mattresses - becoming filthy from the van / move, boxes weren't taped down, plants were left loose within the van (many died due to being left for 2 weeks), and certain furniture wasn't deconstructed. I received photos from my second moving company when they collected the items.
JCL also directly lied about the size of my items, stating them to be 26m3 (and that therefore 2 x 20m3 transport vans would needed to be paid for). On review the second moving company said they were less than 18m3 at most.
Personally moving forward with legal action and would strongly recommend anyone thinking of moving to stay as far away from JCL as they can - please please learn from my mistake.
Unhelpful customer service
More than doubled original quote
Moved from Newbury (United Kingdom) to Artigat (France)
JCL Moved 4 boxes of delicate pottery, an old blacksmiths bellows ( 6 foot x 3 foot ), a racing bike and go kart. Very efficient delivery and friendly service. The bellows in particular is heavy, awkward and over 300 years old and not easily manoeuvrable and it arrived in perfect condition! Very impressive!
Moved from Dublin (Ireland) to Berlin (Germany)
Very impressed with the support throughout the entire process. The consultant organised everything and the entire move went as per plan. Drivers were excellent an extremely hard working.
Delivered as promised without damage.
Moved from Amersham (United Kingdom) to Liberec (Czech Republic)
The removal drivers worked extremely hard and efficient during loading. Arriving at my delivery address was bang on time and unloading was carefully quick and efficient.
Customer service and support was excellent
Best price as quoted. Shipment loading, delivery and unloading was bang on the monet
Moved from Castleford (United Kingdom) to Blanzay (France)
[Name removed by Sirelo] was quick with responding and v helpful. Price was fair. Delivery was within the week. Driver came on time and delivered on time. We helped to unload but he worked hard. Hard to know which company to go with but I would use this one again.
Driver fast efficient friendly and on time
Moved from Strasbourg (France) to Dublin (Ireland)
From start to finish JCL Removals were professional, clear and so helpful. With supplying me with boxes and packing materials. They always listened and acted on my needs to make it are really calm and well organised experience moving me to Greece
Moved from London (United Kingdom) to Athens (Greece)
Worked closely with [name removed by Sirelo] to understand how many lorries/ vans would be needed. Movers worked hard and quickly both packing up and delivering. Arrived on time and unloaded with no problems. No breakages! Good communication and very friendly.
Moved from Hever (United Kingdom) to Rom (France)
My tricky move was no trouble for JCL. They were really helpful at all times with a professional service at a great price. I couldn’t of asked of anything more.
Listening and understanding
Moved from London (United Kingdom) to Ireland (Ireland)
We were really pleased with the excellent communication and service. Nothing was too much trouble. JCL removals were able to confirm date and match the van to meet our requirements. Shelly responded immediately to all requests. She was very friendly and reassuring. Van driver was also very friendly and bang on time.
Excellent communication and a very fair price
Timing of pick up and delivery
Moved from Bristol (United Kingdom) to Narbonne (France)
Communication excellent throughout, and drivers very friendly and professional. Always kept us up to date with travel especially during these very challenging times.
Delivered what they said.
Worked around difficulty with overweight load and always put us first.
Moved from Gravesend (United Kingdom) to Brittany (France)
They provided exemplary support during the move preparation. The van came at a time, and it was clean and well prepared for such a task, so I had no worries about our stuff. The driver had provided additional cover for the fragile things, and we loaded and unloaded the van together quickly.
All communications were friendly and polite. Overall it was a professional work. I'm fully satisfied with their service.
Moved from Eastbourne (United Kingdom) to Stevenage (United Kingdom)
Response of JCL REMOVALS
September 21, 2020
Thank you so much for taking the time to share your experience with JCL Removals. We are extremely happy to hear this and we wish you all the best for the future.