JCL REMOVALS

9.4
Out of 72 Sirelo reviews
94% of the users recommend this removal company
pro
Communication
23
pro
Price
20
pro
Helpful
14
con
Communication
6

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About JCL REMOVALS

Since commencing our operations, we’ve set our priority to providing both a reliable and efficient service to all customers, whilst focusing on and constantly improving our customer service in order to build strong connections with our customers.

Transport is our passion, and it’s the passion that drives our business.

Whether its a pallet of goods for our transport team or a whole house full of items ready for our removals team, we can handle it.

Unit 5, Daniels Water Farm, Great Chart
TN26 1JY Ashford

Chamber of Commerce

Jet-Cars Logistics
# 11707338

Services

International removals
National moving
Man & Van
Car & Vehicle transport

Type of Removal Company

This removal company is asset heavy.
This means that the company carries out a large part of the moves with its own trucks and staff.
9.4
Out of 72 Sirelo reviews
94% of the users recommend this removal company
Write a review
Review
Type of Removal
72 out of 72 reviews shown
We booked JCL for our move based on a mixture of competitive price and good reviews and they did not disappoint us.

[name removed by Sirelo] was great in sorting out all of the paperwork, answering my questions and then helping to find solutions when we hit some personal challenges.

On the move day the driver arrived on time and was polite, courteous and worked his socks off to help us load up.

He arrived next day at the time promised and then again worked hard (and happy) to help get the move done!

If your looking for a company to help you move then I would recommend for sure!
pro
[name removed by Sirelo] at JCL was a star, always on hand to help with questions and then when we faced challenges with Covid etc she worked hard to help find a solution
pro
The Driver was great! Very happy and helpful and helped make a stressful time better
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None
Moved from London (United Kingdom) to Munich (Germany)
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Great customer service, perfect communication. JCL was recommended to me by a friend and i did the same. would highly recommend.
Moved from London (United Kingdom) to Nice (France)
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JCL offer a great service and would highly recommend. We dealt with [name removed by Sirelo] at the office who was excellent and dealt with all paperwork etc really efficiently. She was really helpful and approachable. The only downside to the whole experience was the van driver’s lack of English which made communication difficult.
pro
Efficient service
pro
Professional seevice
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Van driver’s limited understanding of English
Moved from Maynootn (Ireland) to Glasgow (United Kingdom)
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[name removed by Sirelo] was brilliant, professional and patient. He seemed to be working 24/7 helping with paperwork and finding quick solutions. The move from the UK to Ireland went really smoothly. The hard working driver was an absolute gem too! Thank you so much for helping me through this stressful time and never making me feel a nuisance!
pro
professional
pro
helpful
Moved from Hayes (United Kingdom) to Newport (Ireland)
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Excellent service, very nice communication. They took care of every issues, very professional service in any aspect.
pro
Excellent communication
pro
Profesional transport
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Not seen any negative aspect
Moved from London (United Kingdom) to İsperih (Bulgaria)
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Our furniture move from Poland to the UK , a very stressful time for us, was amazing. I have
to recommend this company 100%.

The cheapest quote, and absolutely helpful and kind people. I am going to use them again definitely.

Thank you do much [name removed by Sirelo] and your amazing drivers!
pro
Driver very helpful
pro
Support from [name removed by Sirelo] the operation coordinator
Moved from Krakow (Poland) to Derby (United Kingdom)
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Shelley was amazing, helping me with all my problems, calming me down and making sure everything goes smooth.
Her team was professional and always friendly and took care of my valuable things as I would do . I highly recommend
Thank you guys again !
Ah also ! No hidden costs! What do you want more
pro
Top service
pro
Bang on the money top value
Moved from London (United Kingdom) to Karlsruhe (Germany)
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International move is quite stressful, and Brexit just made it harder between the UK and the EU. JCL Removers provided a very professional service and gave us numerous advices on how to manage the move. [name removed by Sirelo], our dedicated agent was fantastic throughout the project, and was very supportive with the documents. Overall a very positive experience, both with the paperwork and the driver (ours did speak English and he was very kind and professional too).
The only negative experience was with the company's bank account: it wasn't recognised by my bank and it felt risky to transfer that amount of money without knowing for sure it'll land in the right account. I saw this problem in other reviews and I also asked [name removed by Sirelo] for confirmation and it worked well.
pro
Communication
pro
Expertise and experience with Brexit
con
Bank account of the company not recognised
Moved from London (United Kingdom) to Milan (Italy)
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Simplicity, accuracy, professional and fast responses to my questions, no hidden agendas or false promises. I knew the price upfront, I knew where my contents were at all times and knew when they would be at my front door due to considerate communications along the way. None of my things were damaged in any manner (I did my own packing). The driver was a prime example of a decent human being, worked fast and was friendly to boot.
pro
Reliable, less expensive
pro
One can save money if one helps the driver to load and unload
Moved from Grantham (United Kingdom) to Bad Orb (Germany)
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Excellent communication throughout, great advice and customs knowledge. Driver [name removed by Sirelo] was exceptional and assisted with all loading and unloading. Highly recommended!
Moved from Alesund (Norway) to Birmingham (United Kingdom)
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The moving was easy. I could always get someone from the company for support and advise either email or phone. The persons for the moving were friendly and helpful.
pro
Reliable friendly
con
Unfortunately due to traffic jam the arrival in Germany was 3 hours later
Moved from Trier /pölert (Germany) to Kirkcaldy (United Kingdom)
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Good communication & information, very reassuring at every stage. I was very stressed & they were very patient & [name removed by Sirelo] was courteous & understanding throughout
pro
Communication
pro
Advice & information
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Driver didn't speak English
Moved from Sandefjord (Norway) to Chester (United Kingdom)
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Brilliant experience. They were perfect and the amazing [name removed by Sirelo] went above and beyond to help me! Great communication I cannot sing their praises highly enough.
Delivery driver was extremely helpful and friendly.
I highly recommend jcl removals!
Thank you so much for all of your help
pro
The amazing [names removed by Sirelo] the driver
pro
Great communication
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None
Moved from Weston Super Mare (United Kingdom) to Plougamour (France)
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If you are looking to move around 1000kg 1 tn of stuff ( the next size up was too big for us ) you will be faced with potentially sharing a larger shipment with other movers or a range of other inconvenient options. Also, not every shipper serves the South of France and those that do, may use a larger vehicle and then charge you for a smaller, satellite vehicle to cover the last few miles to the destination. Many French towns in the South are not accessible by larger vehicle, so your maximum load cannot be increased unless you get a permit to unload
( means blocking a street probably ). French bureaucracy makes getting a permit very time consuming and given that most people moving to France do not have ready made accommodation lined up for them on arrival, timing is everything. Besides, it does not make sense to unload and reload any more than you have to because it increases risk of damage to your shipment. In our case, JCL was the perfect choice, using a vehicle that took a smaller load and delivered as close to our door as possible. We had originally ordered the delivery for around 6. It was admittedly a bit nail-biting waiting in an empty newly rented flat until 1045 before it arrived, but because it was late at night, the streets were clear and a large delivery bay was vacant around the corner. So it worked out better. Moving is always exhausting whichever way you do it. The collection was fine, storage for 3 weeks went without a hitch and we had one broken glass in the final reckoning. We did our own packing very thoroughly so had already minimised the potential damage but JCL advised about insurance and customs, inventories etc... so we knew what to expect and what was necessary to get our stuff to the South of France. We are grateful to [name removed by Sirelo] who clearly has vested interest in the success of the business above and beyond being an encouraging voice on the other end of the phone. Things did mostly work out as she said they would. It would be a bit less stressful if there were an opportunity to use a credit card for payment, but that's what good reviews are for to help customers trust organisations and JCL was certainly trustworthy as far as we are concerned. Of course they outsource the work to private haulage contractors, but that's also part of their logistics value proposition and that's how you can call up on a Weds or Thurs and get your delivery the following Mon or Tues... so in all, we had an excellent experience with them in what is a tough post-Brexit, Covid ridden environment and all for a reasonable price. You cant ask fir more than that.
pro
Very clear expectations
pro
Rapid response time on collection and delivery
con
Sometimes long gaps between messages
Moved from Congleton (United Kingdom) to Menton (France)
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Communication was great! Was worried about customs but i was put at ease by my move coordinator [name removed by Sirelo]. Collection & delivery both on time. Would use again
pro
Communication
pro
Price
Moved from Dijon (France) to Durham (United Kingdom)
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Great communication throughout provided by [name removed by Sirelo]. Van arrived on time on collection [name removed by Sirelo] our driver was so helpful, I had hurt my back the day before the move so was worried I wouldn’t be able to help much as agreed but [name removed by Sirelo] he did all of the heavy lifting leaving me with just what I could manage, was very kind of him as I had lots of boxes! Delivery was prompt as promise. [name removed by Sirelo] again on delivery happy and helpful. Cannot fault the service and all for a bargain cost! Would use again!
Moved from London (United Kingdom) to Madrid (Spain)
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If I could give no stars, I would. JCL are nothing short of crooks. They took my money, smashed up my goods on delivery and severely damaged the recipient's property. Then refused to help me claim anything back on insurance. Subsequently I have found out that they are NOT INSURED for any damage they cause to property, presumably hence the careless way the drivers off loaded the goods. They destroyed my pool table, an expensive metal gatepost and tore up the walls and floor of the delivery address, before beating a hasty retreat without a word, leaving my girlfriend utterly distraught. JCL palmed my removal off to a subcontractor and there was a problem right from the start. The two drivers turned up and refused to load anything, implying they weren't there to move my stuff, simply lend me a hand. After a panicked call to JCL, they reluctantly agreed to honor the agreement. On arrival in Austria, they were told that their truck would not fit onto the driveway. They insisted on trying and trashed the metal gatepost to an expensive electric gate before giving up. I gave them advice on how to unload the pool table at the other end, which the recipient reinforced when they arrived. They ignored us and moved the table without any protection, damaging it beyond repair. I was threatened that unless I paid the balance of the money, regardless of the damage being caused, that they would stop unloading. So I reluctantly paid the balance on their promise that they would sort it all out for me with the insurance people afterwards. They then proceeded to send me an email with the insurance company's contact details and washed their hands of the matter. It turns out that they only insure goods, not property, so we've been left with a big bill for all the redecorating needed inside and the repair to the gatepost outside. Please, I would urge you from the bottom of my heart too avoid this company like the plague.
pro
None
con
Negligent and careless
con
Thoughtless and lazy
Moved from London (United Kingdom) to Vienna (Austria)
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Second time using this brilliant company. Excellent service from start to end. They are extremely careful with your goods - we even had a dismantled greenhouse and they carefully packed the glass with not a single molecule of transit damage done. Everything arrived in the same condition it left the UK in. All the contacts are fabulous from the incredible support in the office at every step to the professional drivers who work hard and are fun too. It makes the stressful situation of moving easy; so we used them twice and would do time and time again. Really competitive pricing too.
pro
On time and professional
pro
Excellent communication
Moved from Fareham (United Kingdom) to Ballycotton (Ireland)
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Since first enquiries the response was immediate and efficient
All arrangements were very straight forward and helpful good support service at all times prior the move and during the move
pro
Cost effective
pro
Good service
Moved from London (United Kingdom) to Udine (Italy)
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This was my first international move so naturally a bit nervous about it all and about the removal company that I use. I reviewed a few and decided to go with JCL, keeping fingers and toes crossed that everything would go smoothly and I have to say that it did, no hiccups. Communication was great, not so much with the driver as he didn't speak English, I tried bossing him about a bit but he didn't understand me haha!! but the back office were amazing and kept me informed every step of the way. Thank you so much JCL for a painless experience, I would definitely use again and will recommend to friends and family if they ever wish to join me.
Moved from London (United Kingdom) to Albufeira (Portugal)
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It has all been very easy from the start till the end. I chose the packing service too and very very happy with the whole thing. I would 100% recommend them. [name removed by Sirelo] was wonderful answering all the questions I had too. I give her a 10 out of 10! Delivery took only 2 days also! Amazing guys
pro
Price
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Service
Moved from Milton Keynes (United Kingdom) to Navarra (Spain)
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I was quoted a huge amount from other companies for my move, JCL was a snip of the cost. [name removed by Sirelo] was a great help organising all of the paperwork with me, the driver was lovely and arrived on time for collection and delivered the next day. He packed the van carefully and all my belongings arrived in tact and un damaged. Overall I was really pleased with the service.
pro
Cost
pro
Speed
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Self packing
Moved from Zurich (Switzerland) to Huntingdon (United Kingdom)
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JCL was absolutely great. They kept in touch throughout the whole process. The move was absolutely painless and was completed promptly and without any incidents at all. Especial thanks to [name removed by Sirelo] at JCL for answering all my questions and explaining the process as it unfolded.
pro
Absolutely seamless
pro
Excellent customer service
Moved from Liverpool (United Kingdom) to Groningen (The Netherlands)
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International moves are never easy and always stressful. From the first contact, they were helpful, gave me an exhaustive list of all the documents they needed and reassured me until the day of the moving. They contacted me the day before and on the day to give me an estimated time of arrival of the driver. The driver was on time, helpful, amazing and very kind. He was supposed to arrive the next day (i.e. Tuesday) but decided to deliver in the morning of the following day (i.e. Wednesday) because he arrived too late on Tuesday and did not want to bother us. The driver and the person who dealt with my moving were both very competent. I would definitely use JCL again.
pro
A lot of communication
pro
Easy and cheap
con
Bank account not verifiable
Moved from Oxford (United Kingdom) to Lyon (France)
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The day before I was to move another company cancelled. [name removed by Sirelo] had said if I had any problems with them contact jcl. I called about 16.00 day before move. Next day on time Van arrived and the driver was fantastic [name removed by Sirelo] helped with all both ends loading unloading. My money hadn't cleated to the jcl account . I cannot speak highly enough about this company. This is a company you can trust
pro
Last minute move executed to perfection
pro
Driver so helpful in loading unloading. Jcl staff there to help all the time
Moved from Mol (Belgium) to Enfield (Ireland)
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What can I say other than the entire process was perfect and so, so very easy. Moving house is stressful and problematic at the best of times, but that stress and complexity is magnified when it's an overseas move, but these guys made it a breeze. They handled all the paperwork, the guy arrived on time and with the energy of an eight year old!..he had the entire shipment perfectly loaded into the truck in 40 minutes. I almost had the opportunity to be picked up at the airport at my destination!! but sadly traffic problems meant that we couldn't go ahead with that. But that in itself perfectly demonstrates the depth and quality of service this team offers....during the regular updates about his progress to my destination, he offers top go out of his way to pick me up!....need I say more?
If you're in a similar situation I cannot recommend this team enough, absolutely first class service...oh and it was half the price of quotes that I had from other companies and quicker!!
pro
Extremely well organised
pro
Removed all the stress
Moved from Leamington Spa (United Kingdom) to Stockholm (Sweden)
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It all went well, and on time. Nothing damaged, and all the work was over in a few hours.
The men worked hard.
And I’m on the first floors!
Moved from Whitstable (United Kingdom) to Athens (Greece)
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JCL were amazing from start to finish! Particularly [name removed by Sirelo], who got me a really reasonable quote immediately and arranged transport to the Netherlands at really short notice, within a week. I contacted various other removal companies who took days to weeks to get back to me, some with extortionate quotes. [name removed by Sirelo] took the stress out of the process and all our belongings arrived the next day without any issues. Would definitely use JCL again.
pro
Good quote
pro
Quick and efficient responses
con
Bank account not verifiable
Moved from Stoke-on-trent (United Kingdom) to Amsterdam (The Netherlands)
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From start to finish [name removed by Sirelo] was brilliant. She listened to exactly what we needed as a family. She made the process so smooth. She helped me every step of the way. She made it very clear I must wrap and protect everything before the driver arrives. Which I did. Also helped me with the customs paperwork. The driver arrived on time and again was super helpful as promised. I was updated throughout the whole journey. When the driver arrived everything was perfect 👍 thank you [name removed by Sirelo]
pro
Helpful
pro
Great organisation
Moved from Hertfordshire (United Kingdom) to Sofia (Bulgaria)
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Stressful. The truck did not turn up on time. The expected 8 to 9 am arrival eventually turned in to 3PM. Apparently the truck broke down, twice! The removal guy was ok, and even though he did not speak a lick of English he did manage to convey that he wanted 20 quid for what he thought was either more items or a heavy sofa.
Anyway everything got loaded and looked to be stacked reasonably securely and off he went.
Two days later a truck arrived at our new address in Ireland, now when I say a truck it was actually a different one than that which I helped load our items on to in England. It looked like our goods had been poured into the back of it, the mattress and sofa were covered in black marks, the white TV cabinet was scratched and had black foot prints over it. One of my computer screens was broken.
One more thing, we had provided the removal company with all the requested documents prior to moving, however on the day I was asked do I have a printer and can I print every document for the driver. Given we were moving that day and we were just waiting for the truck to arrive, did they think I still had an office still set up, ridiculous!
Anyway I dug out the printer and managed to find some paper to print the docs.
As ut turned out what we were told to provide was not enough because the day of our move in I received an email from Revenue Rosslare which stated “ Your household items arrived to the Import Centre at Customs Rosslare this morning as we received no prior paperwork regarding this Transfer of Residence.
Fortunately they released our goods and we are currently dealing with the paperwork
All in all a stressful, shambles. My advice avoid using for overseas moves.
pro
Friendly lady on the phone
pro
Drivers were ok and worked hard
con
Late and had to chase to find out where the truck was.
con
Terrible on information regarding what documentation is needed
Moved from Watford (United Kingdom) to Douglas (Ireland)
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[name removed by Sirelo] was really helpful in guiding me through the paperwork needed, I can't thank her enough for making the process easier. The van arrived first thing in the morning, and arrived first thing the next day.
pro
Everything arrived safely
pro
Shelly was really lovely
Moved from Utrecht (The Netherlands) to Folkestone (United Kingdom)
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[name removed by Sirelo] was great from start to finish . She answered calls when we needed information and she gave honest reassurance.
Moving the whole family 2 adults + 2 kids is a hugely stressful experience and when you are unfamiliar with the shipping process you can't help being worried. [name removed by Sirelo] understood this.
After loading the van in London I travelled separately with my cousin via Portsmouth / Santander , the Luton van went completely by road. The driver met us at the address in Lisbon within an hour of the agreed arrival time. We unloaded without any issue and he was off again.
The whole thing went according to plan and I thank [name removed by Sirelo] + JCL for this.
pro
Straight forward communication
pro
No argument about load size .
con
Payment to the company IBAN is flagged as uncheckable which creates unnecessary doubt.
Moved from London (United Kingdom) to Lisbon (Portugal)
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We moved from Stockholm to London (after brexit...) and looked for a removal service that would take care of transport and customs. I compared a few different quotes, but JCL and in particular [name removed by Sirelo] offered the best and most personal service. [name removed by Sirelo] was available at almost all times and answered any questions quickly. All things came through customs without problem and were delivered the day after we arrived.
pro
Service
Moved from Stockholm (Sweden) to London (United Kingdom)
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This was the first time I'd ever hired a van to move houses as I was going from London to Brussels. The JCL team were absolutely superb from start to finish. They answered all my questions and made me feel a lot more comfortable about the process. The driver was prompt, efficient and friendly. They also allowed some flexibility with the pickups due to an error on my side.

The whole process was so professional and well organised. I'd spoke to several companies prior to JCL who were either not that interested, or gave quotes based on a couple questions they asked me (usually at an extortionate rate). JCL offered a competitive rate but you got value for money!

Based on this experience, I'd recommend this company to anyone and if I ever move back to the UK they will be the first company I call.
pro
Friendly
pro
Efficient
Moved from London (United Kingdom) to Brussels (Belgium)
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JCL is priced very competitively and the drivers offer help loading and packing out the truck for free! But they put the same effort and expertise as if they were being paid hundreds of pounds. The price to service ratio is unbeatable.
Moved from Burford (United Kingdom) to Como (Italy)
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End to end communication process and support provided by [Name removed by Sirelo] was first rate. [Name removed by Sirelo] our driver was also super efficient and careful whilst packing and unloading our items.
pro
Communication
pro
Support provided with form filling now required due to brexit.
Moved from Staunton Gloucester (United Kingdom) to Abja Paluoja (Estonia)
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moving house has got to be one of the most traumatic experiences, moving your house contents from one country to another is even worse. I must have been the worst possible customer. Throughout this whole process [name removed by Sirelo] was the ultimate professional. calm and collected nothing phased her which gave me peace of mind.
I had to remind myself there will always be reasonable adjustments to the timeline. These guys are travelling thousands of miles ! - one thing is for certain they will pick up your goods on the designated day, store it, and deliver it back to you in excellent condition. not one item broken or damaged in any way. I kind of convinced myself that the furniture or mattress would smell after storage but NO. storage must be clean and dry and aired.
I recommend the company 100%
What more can you ask.
pro
easy pricing - no additons
pro
supurb support
con
never used an international mover before
con
some difficulty with language
Moved from Milan (Italy) to Berkhamstead (United Kingdom)
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I was planning a full house move from the U.K. to Portugal and required storage prior to relocating.All this was managed extremely well by [name removed by Sirelo] and her team.The communication and advice pre moving was clear and accurate.The process of the move turned out well with two van loads delivering everything on time and in good condition.The heavy lifting was done by the 2 polish drivers who were courteous and careful and took their time in carrying the items to their required rooms.It is certainly a company that ‘delivered the goods’ and I would highly recommend JCL Removals.
pro
Good communication
pro
Straightforward to deal with and special thanks to [name removed by Sirelo]
Moved from Folkestone (United Kingdom) to Sao Bras De Alportel (Portugal)
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Very easy to speak to and very reliable made everything such an eas in the hole removal defo recommend
pro
Very quick
pro
And very careful of our belongings
Moved from Ashford Kent (United Kingdom) to Romney Marsh (United Kingdom)
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I have moved every three years for nearly 20 years. I have never had an experience as good as this one. [Name removed by Sirelo] was so professional and reassuring and the whole exercise was flawless. Thank you [name removed by Sirelo]!
pro
Communication
pro
Punctuality
Moved from Marseille (France) to London (United Kingdom)
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Everything was well organized and communicated. [Names removed by Sirelo] was excellent to help with loading and unloading. A very positive experience
pro
Friendly/Approachable
pro
Value for Money
Moved from Hilversum (The Netherlands) to Burton Up Trent (United Kingdom)
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Efficient service and very helpful with paper work, customs and guiding you through the process.

Items where loaded and stored professionally in van, and arrived promptly the next day.
Moved from London (United Kingdom) to Waterford (Ireland)
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Excellent communication from [name removed by Sirelo].
Driver turned up when expected. Smooth removal although driver assessed load was heavier than it was. However he altered this when challenged.
pro
Communication
Moved from Rotterdam (The Netherlands) to Glasgow (United Kingdom)
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Hi could not recommend JCL highly enough. They were extremely professional. A special mention goes out to [name removed by Sirelo] who was really friendly and managed the whole process from start to finish with great care.
pro
Professional
pro
We were given our own van, it wasn’t mixed with other people moving which is what other removal companies do.
Moved from London (United Kingdom) to Dublin (Ireland)
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A reliable no frills removal service with excellent personalised customer support throughout. We hired a private van to bring our things over from the UK to Holland at a very reasonable price, the driver was on time on both ends, everything was packed in the van impeccably and he helped us unload into our new place. Really impressive service and would definitely use again and recommend. Thanks again JCL!
pro
Very friendly and reliable service
con
Would be great to have a more formal contract in place
Moved from Alsager (United Kingdom) to Haarlem (The Netherlands)
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I was guided through the whole process and had someone I could personally speak to when I needed. Moving to a different country can be very very stressful - especially with Brexit - so it meant so much to have some one I felt was with me through the whole thing and can tell me that it will all work out. The driver was a total pro even though he only spoke Polish. He knew exactly what to do and was super positive despite the language barrier. Moving during the pandemic was also very tricky and caused a lot of delays from my side. JCL was absolutely understanding and worked with me to make sure it would all work out. I completely recommend them, they are worth every penny!
Moved from Glasgow (United Kingdom) to Vila Do Conde (Portugal)
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Very helpful, friendly contact with [name removed by Sirelo]. Kept informed throughout. A few hiccups re: problems with emails not getting through, probably on my side, maybe should have been followed up with a check by text to ensure they had been received. Removals and delivery were excellent, very willing courteous staff. Happy to recommend them.
pro
As stated
Moved from Walsall (United Kingdom) to Coleraine (Ireland)
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Absolutely fantastic from start to finish. Always available to call and answer our questions. Drivers arrived on time and helped us load the vans. Inventory was moved around carefully, secured in place and arrived to the final destination undamaged.
Very good experience and they deserve the highest possible rating.
pro
Helpful
pro
On time
con
One of the drivers did not speak any English
Moved from Bury St. Edmunds (United Kingdom) to Kranj (Slovenia)
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Absolutely a fantastic service!!! Easy, super quick and cheap. I spoke with [name removed by Sirelo] who has been always available. All the packages arrived intact. Thank you
pro
Cheap
pro
Fast
Moved from Sunderland (United Kingdom) to Aquino (Italy)
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My contact personal [name removed by Sirelo] has been a great help outlining what would be required to pass my belongings through the border with all the implications now with Brexit. It went smoother than expected and the delivery was very punctual. On top of that, she was very flexible to meet my needs, regarding the pick up, delivery day and the payment. I would highly recommend JCL services.
pro
Clear personal communication
pro
Flexibility
Moved from London (United Kingdom) to Gent (Belgium)
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Amazing customer experience. They were honest and clear from day one, as they did not try to sell me services I did not want or need. And they really tried to figure out the most cost efficient options for me. I highly recommend and plan on being a loyal customer if this level of customer service continues.
pro
communications
pro
prices
Moved from London (United Kingdom) to Teplice (Czech Republic)
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Great communication. Smooth international move from the UK to Germany - even after Brexit. Truck driver was helpful and welcoming! And the communication with [name removed by Sirelo] was excellent. Highly recommend the company!
pro
Communication
pro
Service
con
None
Moved from London (United Kingdom) to Munich (Germany)
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I put my details in a search engine for quotes and [Name removed by Sirelo] called me... Within seconds I knew I wanted [Name removed by Sirelo] to arrange my move. She was warm, personable, made me feel at ease, responded quickly, funny and made me feel confident.
pro
[Name removed by Sirelo] is amazing
con
NA
Moved from Peterborough (United Kingdom) to Kilkenny (Ireland)
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We moved to France in March 2021 and JCL got in touch after I filled in an online quotation.
JCL were fantastic from start to finish. Efficient communication, all the right paper work and very helpful with all the questions I had.
Driver turned up 20 mins early and helped load the van. Two days later, the driver turns up exactly on time and helps unload the boxes into the house.
We couldn't have asked for a smoother transition so fully recommend JCL and will be using them again to bring some extra furniture over later this year!
pro
Communication
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Price
Moved from Leighton Buzzard (United Kingdom) to Salviac (France)
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To be honest we couldn't have asked for a better service. [Name removed by Sirelo] dealt with us from the very beginning and she has been amazingly efficient and pacient answering the tons of questions we posed. A real star!!
The whole process has been incredibly simple and straight forward, adapting to our needs in every way possible. The van picked up our belongings the day before our flight and the day after our arrival we already had everything with us in perfect conditions!
Highly recommended!!!!
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Price
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Easy process
Moved from Bristol (United Kingdom) to Bra (Italy)
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Beware! This removal company damaged some of my goods, and despite the legal requirement to have transit insurance, they have not initiated a claim with their insurers and worst still, have led me on suggesting that a claim is in hand. I have still not received any satisfaction and no recompense for my damaged possessions.

All sounds good on paper - less so in reality. I was duped and am very angry and disappointed at the lack of professionalism. Wouldn’t use again and certainly wouldn’t recommend 👎
Moved from Whitstable (United Kingdom) to Whitstable (United Kingdom)
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Nothing was a problem or an issue. [Name removed by Sirelo] is a very safe and patient pair of hands who happens to have many years of great experience. JCL were very can-do and hands on; they understood how to move through Brexit (customs) and a global pandemic. The drivers were friendly, very punctual, hard working and a pleasure to deal with. Within 24 hours my house contents were packed in vans and arrived in Ireland from the UK. This was a dedicated service, so no delays despite the stormy weather. All in all an excellent service and not a single item broken! The quote was very competitive and included insurance too. Superb service, and I would certainly use JCL again without hesitation.
pro
Great communication
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Very experienced
Moved from Fareham (United Kingdom) to Cork (Ireland)
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The whole process was great; from the initial call from removal agent to the driver leaving us. The customs processes went with any problems. I would highly recommend the services of JCL Removals
pro
great customer service
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good price
Moved from London (United Kingdom) to Casale Sule Sile (Italy)
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Really happy with move. [Name removed by Sirelo] was proactive and the goods were picked up from storage in Harlow and delivered to our house just outside of Munich. Driver was professional. Item of furniture was treated well and all of the boxes arrived safely.
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Professional service on telephone
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Responsive to texts and email
Moved from Harlow (United Kingdom) to Munich (Germany)
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I was looking for the cheapest way possible to move all my furniture from a 3 bedroom house to the Southwest of France. After a long search online JCL removals called me and offered me a really good quote. It worked out a lot cheaper than the more well known removal companies even though they do exactly the same thing. Right from the initial contact made to me for the quote, to the removal company arriving in France, the communication from JCL was excellent. The removal truck arrived the next day even though it was an 18 hour drive for the driver as promised and advertised on the website. The only criticism I have is It would have been better if JCL could provide removal boxes but it wasn’t too hard to get them elsewhere, so all was ok. I Would highly recommend JCL to anyone wanting to move anything around the UK or abroad. A job well done. Thankyou JCL.
pro
Next day delivery
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Can book a truck with very short notice
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Boxes not provided
Moved from York (United Kingdom) to Soustons (France)
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I had to arrange a very quick move from Cornwall to Turre, Spain. I received excellent customer care and service from the start and they worked my move to fit in with my travel arrangements. Removal van arrived on time as promised and the driver was fantastic, polite and helpful. He was hard working and good at his job and arrived in Spain exactly on time. I would be happy for JCL and him to move me anytime.
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Value for Money
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Great Customer Care
Moved from Cornwall (United Kingdom) to Turre (Spain)
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If I could give 0 stars I would. Awful experience.

My items were withheld for over two weeks unless I agreed to pay more than double what the original quotation was. In the end due to continued poor customer service and a threat from the moves manager to add storage costs to the quote, I had to hire a second moving company to pick the items up from JCL and finish the move.

As for the work itself - the JCL packers arrived c.5 hours late to the property on the day of packing and therefore had to return the next day. Items were broken, fragile valuables were packed without bubble wrap or protection, clothes were shoved into bin bags rather than portable wardrobes, nothing was packed in blankets for travel protection, there were no mattress covers or protectors used, clean white sheets were left on mattresses - becoming filthy from the van / move, boxes weren't taped down, plants were left loose within the van (many died due to being left for 2 weeks), and certain furniture wasn't deconstructed. I received photos from my second moving company when they collected the items.

JCL also directly lied about the size of my items, stating them to be 26m3 (and that therefore 2 x 20m3 transport vans would needed to be paid for). On review the second moving company said they were less than 18m3 at most.

Personally moving forward with legal action and would strongly recommend anyone thinking of moving to stay as far away from JCL as they can - please please learn from my mistake.
pro
None
con
Unhelpful customer service
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More than doubled original quote
Moved from Newbury (United Kingdom) to Artigat (France)
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JCL Moved 4 boxes of delicate pottery, an old blacksmiths bellows ( 6 foot x 3 foot ), a racing bike and go kart. Very efficient delivery and friendly service. The bellows in particular is heavy, awkward and over 300 years old and not easily manoeuvrable and it arrived in perfect condition! Very impressive!
Moved from Dublin (Ireland) to Berlin (Germany)
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Very impressed with the support throughout the entire process. The consultant organised everything and the entire move went as per plan. Drivers were excellent an extremely hard working.
pro
One fee
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Delivered as promised without damage.
Moved from Amersham (United Kingdom) to Liberec (Czech Republic)
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The removal drivers worked extremely hard and efficient during loading. Arriving at my delivery address was bang on time and unloading was carefully quick and efficient.
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Customer service and support was excellent
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Best price as quoted. Shipment loading, delivery and unloading was bang on the monet
Moved from Castleford (United Kingdom) to Blanzay (France)
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[Name removed by Sirelo] was quick with responding and v helpful. Price was fair. Delivery was within the week. Driver came on time and delivered on time. We helped to unload but he worked hard. Hard to know which company to go with but I would use this one again.
pro
Great communication
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Driver fast efficient friendly and on time
Moved from Strasbourg (France) to Dublin (Ireland)
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From start to finish JCL Removals were professional, clear and so helpful. With supplying me with boxes and packing materials. They always listened and acted on my needs to make it are really calm and well organised experience moving me to Greece
pro
Customer Service
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Great Price
Moved from London (United Kingdom) to Athens (Greece)
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Worked closely with [name removed by Sirelo] to understand how many lorries/ vans would be needed. Movers worked hard and quickly both packing up and delivering. Arrived on time and unloaded with no problems. No breakages! Good communication and very friendly.
pro
Efficient
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Careful
Moved from Hever (United Kingdom) to Rom (France)
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My tricky move was no trouble for JCL. They were really helpful at all times with a professional service at a great price. I couldn’t of asked of anything more.
pro
Listening and understanding
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Service and price
Moved from London (United Kingdom) to Ireland (Ireland)
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We were really pleased with the excellent communication and service. Nothing was too much trouble. JCL removals were able to confirm date and match the van to meet our requirements. Shelly responded immediately to all requests. She was very friendly and reassuring. Van driver was also very friendly and bang on time.
pro
Excellent communication and a very fair price
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Timing of pick up and delivery
Moved from Bristol (United Kingdom) to Narbonne (France)
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Communication excellent throughout, and drivers very friendly and professional. Always kept us up to date with travel especially during these very challenging times.
pro
Delivered what they said.
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Worked around difficulty with overweight load and always put us first.
Moved from Gravesend (United Kingdom) to Brittany (France)
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They provided exemplary support during the move preparation. The van came at a time, and it was clean and well prepared for such a task, so I had no worries about our stuff. The driver had provided additional cover for the fragile things, and we loaded and unloaded the van together quickly.
All communications were friendly and polite. Overall it was a professional work. I'm fully satisfied with their service.
pro
Good value for money
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Professional service
Moved from Eastbourne (United Kingdom) to Stevenage (United Kingdom)
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Response of
Thank you so much for taking the time to share your experience with JCL Removals. We are extremely happy to hear this and we wish you all the best for the future.

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