Bishop's Move
13% of the users recommend this removal company
This removal company scores a 10 out of 2 reviews on other platforms.
Packing of furniture
1
Professional
1
Communication
1
Planning
1
Failure to comply
1
Unfriendly
1
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About Bishop's Move
Bishop’s Move has a removals network of over 20 locations up and down the country. This means that not only do they provide a highly professional service, but they are also local so no matter where you’re looking to move to or from, their team can help. They provide a range of removal services to suit your individual needs including various packing options, art handling, furniture removals and more.
Branches
Services
International removals
National moving
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Type of Removal Company
This moving company uses their own vans and staff, but may hire subcontractors in exceptional situations.
Reviews
Write a review 13% of the users recommend this removal company
This removal company scores a 10 out of 2 reviews on other platforms.
Type of Removal
8 out of 8 reviews shown
November 5, 2021
I used Bishops Move International department recently for a work funded transfer (based on the good reputation of their in-county service). I have used various moving companies in the past without issue, but the service from Bishops has been unprofessional and at times even unlawful. Weeks on and most of our home goods are still missing, the response from the company has been defensive and laying blame on us at every opportunity. I even had a vice president shout at me over the phone which lead me to tears. Of the items that have arrived at least one is broken. My advice is to avoid the service at all costs but if you must use them please ensure you have reputable and extensive insurance coverage
Responsive quotation process
The actual 3rd party movers were great
Unprofessional
Unlawful
Moved from Oxfordshire (United Kingdom) to Witney (Ireland)
October 6, 2021
First, let me say that the actual guys who did the physical work were brilliant. Friendly, respectful and nothing was too much trouble. The office side, on the other hand couldn't care less. The paperwork they generated was so obtuse that we ended up signing the wrong quote! Actually, there wasn't a quote for what we actually wanted! Their whole response was a combination of 'computer says no'/we've got your money so we don't care! It was as if they felt that they were doing us a favour! I certainly don't recommend them.
The actual guys are fantastic
The office side is awful
Moved from Edinburgh (United Kingdom) to Hawick (United Kingdom)
April 27, 2021
They totally screwed up my shipment and dealing with them was a nightmare experience. They were extremely slow to ship, despite other companies being able to deliver much faster. I wasn't kept properly updated, and was often misled on hidden costs. After endless delays I had to cancel my move, only to find they had charged me for crating which they hadn't done. Even though I had it in writing they refused to refund me. In short, they were unprofessional, inefficient, and full of lame excuses. Terrible experience.
Moved from London (United Kingdom) to Dubai (United-Arab Emirates)
August 29, 2020
Terrible experience. This company’s website gives the impression that they offer a premium service, but they send only two men to move four containers of effects. Worse still, our possessions came back from 11 months in storage reeking of damp and mildew spotted. Even my antique cast iron bedstead was pitted with rust. The whole experience was beyond stressful and it is going to take weeks of cleaning to try to get rid of the damp smell.
The two removal men worked very hard and were polite and careful.
Our contents were stored in damp conditions and have been ruined. Two men are not enough to move a family sized house.
They told us they would arrive at 10-11am but changed on day to 12 and the extra man they said they “might” supply did not turn up.
Moved from Maryport (United Kingdom) to Durham (United Kingdom)
June 4, 2020
This isn’t the first time we’ve worked with the company and we were very happy previously, which is why we opted to use the service again. Now we are beyond disappointed.
We booked a shipment of personal items to be shipped from London to Progresso Port in Mexico. Bishop’s Move shipped to Veracruz without telling us, which is 1000 miles from us. They didn’t even seem to understand that they were different ports even claiming that there was not a port in Progresso.
This is all costing us a great deal, particularly as Bishop’s Move had no idea that only customs brokers, at the specific port, with specific certifications could clear personal items, meaning they kept insisting that we use the broker we originally employed in Progresso.
Over a period of weeks all we received were excuses and no explanations or assistance. The marketing department promised to investigate and get back to us. We’ve never had a reply. An international shipping company should have some idea of where they will be landing the items they are shipping and keep their customers informed. This did not happen and we are still in the middle of a nightmare, 8 weeks on, trying to sort this out. Given our previous experience, it seems their customer care has gone down the tubes.
We booked a shipment of personal items to be shipped from London to Progresso Port in Mexico. Bishop’s Move shipped to Veracruz without telling us, which is 1000 miles from us. They didn’t even seem to understand that they were different ports even claiming that there was not a port in Progresso.
This is all costing us a great deal, particularly as Bishop’s Move had no idea that only customs brokers, at the specific port, with specific certifications could clear personal items, meaning they kept insisting that we use the broker we originally employed in Progresso.
Over a period of weeks all we received were excuses and no explanations or assistance. The marketing department promised to investigate and get back to us. We’ve never had a reply. An international shipping company should have some idea of where they will be landing the items they are shipping and keep their customers informed. This did not happen and we are still in the middle of a nightmare, 8 weeks on, trying to sort this out. Given our previous experience, it seems their customer care has gone down the tubes.
Initial customer service, prior to shipping was good
Turned up to pack on time and packing went well
Did not update us on shipment progress
Sent shipment to another port without informing us
Moved from London (United Kingdom) to Merida (Mexico)
August 21, 2018
I made a huge mistake choosing Bishops Move, for a relocation from UK to Spain, over more serious well established movers. Bishops Move are expensive compared to other movers offering an equivalent service, but they are not serious and they are not reliable. Bishops Move made the moving process very difficult and incredibly stressful. I had to chase them up constantly to get updates; I even had to deal with the logistic of the delivery myself for 2 days over the phone with the company they sub-contracted in Spain for the delivery to my new address. My boxes and furnitures were just added in a truck without being on the inventory so movers in Spain were not aware they had to deliver those items nor to whom in Spain. Bishops Move are clearly not interested in providing a good service or improving their service, even after serious issues have been flagged to them. They are dismissive, aggressive and rude on the phone. They even attempted to blame me for planning my move early (3 months in advance) which apparently is somewhat not convenient for them! I was hostage to their disorganised schedule for weeks, receiving late erroneous or very inconvenient dates and times that they would still change at the last minute. I lost days of work waiting for pick up and delivery at home, for nothing. There were constant issues and setbacks, including delayed truck, van involved in a serious road accident (serious enough to break to van frame and windows and prevent delivery!) and while my items were in it; and many more unbelievable stories and excuses from Bishops Move! It reaches a point where it becomes impossible to trust Bishops Move. I thought they would never deliver my belongings or had lost them. Eventually, my items arrived late, after many weeks but they were damaged in transit. Expect a poor, unreliable, disorganised and unprofessional service that will leave you at their mercy, stressed, without knowing whether you will receive your belongings and furniture to your new home, and without any apology from Bishops Move. For the fee they charge and the terrible service they provide, I would have rather picked up another company or purchased new furniture in Spain which would have been much easier. Avoid Bishops Move, they are not it.
phone contact number
unreliable
rude
Moved from London (United Kingdom) to Barcelona (Spain)
January 16, 2018
Items poorly packed, led to extensive damage to expensive pieces of furniture.
Moved from Crawley Down (United Kingdom) to Road Town, Tortola (British Virgin Islands)
May 3, 2017
The entire service was exemplary. The men were helpful and friendly.
The service
Moved from Solingen (Germany) to Cobham Surrey (United Kingdom)
