Do yourself a favour and check in the bag instead of using this company. If there are issues ask for a manager straight away and ignore the customer services that say that they cannot reach a manager as it is not true. Sendmybag.com subcontracts with a local forwarder (in my case DHL France) and when there are issues they encourage you to deal with them directly (notwithstanding local language limitations). It took 8 calls to the hotel, sendmybag, and DHL to get the bags delivered, and until I spoke to a manager at sendmybag, customer service could not care less about delivering the bags and were blaming me for the issues and clueless about what their subcontractors on the ground do. Much better to ship with DHL directly.
Pros and cons
Bad customer service
They don’t do the work, all is subcontracted
Moved from London (United Kingdom) to Nice (France).