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Services
International removals
National moving
Excess baggage
About
My Baggage (previously Uni Baggage) aims to be the Experts at Shipping Luggage around the World. The company makes worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires.
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Reviews
346
Sirelo and Google reviews
86% of the users recommend this removal company
R.J.
November 6, 2025
on Sirelo
DO NOT USE #MYBAGGAGE.COM
I have had a nightmare using Mybaggage.com to ship a suitcase of personal items (clothing, personal papers, beard trimmer, coffee grinder and so on) from Florida to the Philippines. I have seen ads for this service on social media so I decided to give them a try. I am relocating on December 9. The price was high however I was willing to pay the price to avoid lugging a 30 kilo case through airports.
I packed the shipment. I made the order on the Mybaggage.com website. I completed the customs forms. I paid the fees. I printed the lables. The following day Federal Express picked up my suitcase.
No word from anyone until four days or so later I received an email from a Fed Ex bot that the customs forms were incomplete. I went on their website and gave additional information. Federal Express had classified my shipment as commercial and they kept wanting the commercial invoice, bilol of lading, vendor etc. I tried to explain it was non-commercial to no avail.
The first two times this happened was irritating. The next three were infuriating. Fed Ex Philippines texted my fiance twice at the number in the order for this information. Seven times I count as this information was requested which had been provided in the initial order.
I called Mybaggage.com support and explained the situation. The agent [Name removed by Sirelo] emailed me that the shipment had been released for delivery within 48 hours.
I checked on Wednesday on Fed Ex's site and the status had 'return to shipper delivery refused'. I of course got on the telephone with [Name removed by Sirelo] at Mybaggage.com and expressed my frustration. He maintained that the telephone number was not working and that the delivery had been refuesed. No delivery was attempted. I know have an invoice for addiitonal processing fees and customs duty over $ 200!
Mybaggage.com customer service is rude, unhelpful and not accepting responsibility. They pass off issues as having to do with their partners (Fed Ex and unanamed thrid party shippers) when in fact I contracted with Mybaggage.com.
DO NOT USE #Mybaggage.comRead more
I have had a nightmare using Mybaggage.com to ship a suitcase of personal items (clothing, personal papers, beard trimmer, coffee grinder and so on) from Florida to the Philippines. I have seen ads for this service on social media so I decided to give them a try. I am relocating on December 9. The price was high however I was willing to pay the price to avoid lugging a 30 kilo case through airports.
I packed the shipment. I made the order on the Mybaggage.com website. I completed the customs forms. I paid the fees. I printed the lables. The following day Federal Express picked up my suitcase.
No word from anyone until four days or so later I received an email from a Fed Ex bot that the customs forms were incomplete. I went on their website and gave additional information. Federal Express had classified my shipment as commercial and they kept wanting the commercial invoice, bilol of lading, vendor etc. I tried to explain it was non-commercial to no avail.
The first two times this happened was irritating. The next three were infuriating. Fed Ex Philippines texted my fiance twice at the number in the order for this information. Seven times I count as this information was requested which had been provided in the initial order.
I called Mybaggage.com support and explained the situation. The agent [Name removed by Sirelo] emailed me that the shipment had been released for delivery within 48 hours.
I checked on Wednesday on Fed Ex's site and the status had 'return to shipper delivery refused'. I of course got on the telephone with [Name removed by Sirelo] at Mybaggage.com and expressed my frustration. He maintained that the telephone number was not working and that the delivery had been refuesed. No delivery was attempted. I know have an invoice for addiitonal processing fees and customs duty over $ 200!
Mybaggage.com customer service is rude, unhelpful and not accepting responsibility. They pass off issues as having to do with their partners (Fed Ex and unanamed thrid party shippers) when in fact I contracted with Mybaggage.com.
DO NOT USE #Mybaggage.comRead more
Communication
Moved from Crawfordville Florida (United States) to Cagayan De Oro (Philippines)
V.
May 21, 2025
on Sirelo
Horrible services and hidden fares, no explanation and ilegal refund policy. Do not book with them, they use other companies like DHL, book directly with them, way cheaper
Careless with furniture
Moved from Sydney (Australia) to Madrid (Spain)
R.C.
February 6, 2025
on Sirelo
Great end-to-end experience overall, easy going and all informations were clear to plan the move with confidence! I will use MyBaggage again in the future.
Communication
Moved from Paris (France) to Stockholm (Sweden)
Dorn A Hall
February 5, 2025
on Sirelo
I've used My Baggage at least 20 times. Each time my parcels arrived as promised, on-time and at the correct location. Their website is intuitive and easy to use. I plan to continue to use My Baggage for all my intermational moving needs. Oh! And I had to call their customer service line once. He was professional and resolved my issue that moment. Bravo My Baggage!
Communication
Moved from Santa Fe (United States) to Lyon (France)
R.H.
February 5, 2025
on Sirelo
My son moved from London, UK back to the United States, he had a lot of books and various personal items, as I he had been living in the UK for 3+ years. My baggage was a less expensive and more convenient to send his excess items home. Everything arrived in perfect condition and quicker than originally scheduled. I would highly recommend My Baggage for international shipping needs!
Price
Moved from London (United Kingdom) to Portland (United States)
S.F.M.
February 5, 2025
on Sirelo
I have been a loyal user of mybaggage for nearly 10 years since I moved to university and in my travelling work lifestyle since. They always collect on the day booked and deliver to the address, sometimes earlier than what you’ve paid for which is amazing service. I’ve never had anything lost or broken.
Price
Moved from Belfast (United Kingdom) to London (United Kingdom)
