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Services
International removals
National moving
Excess baggage
About
Worldwide Parcel Services offer a door-to-door service which means they will collect your parcel from your home OR your place of work, saving you the trouble of a trip down to the post office! They offer a real-time parcel tracking service! Their services are tried and tested and they've partnered with some logistics giants to ensure that both savings and world-class standards are passed on to you, their valued customers!Read more
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
45
Sirelo and Google reviews
maf 2580
June 27, 2026
on Google
Most of the personnel are friendly. The ITC instructors I came across were very helpful and knowledgeable
Sam O'Sullivan
December 9, 2025
on Google
My parcel was not picked up two days in a row. When I contacted customer service to ask why, they offered no help at all - and unbelievably, cancelled the order and voided the label when I complained. This was no accident, it was done on purpose as a punishment I suppose... they said 'you can go elsewhere!'
The worst customer service experience I have ever had, with any business, ever, in my life. This person should not be employed.
The worst customer service experience I have ever had, with any business, ever, in my life. This person should not be employed.
Steve Rice
April 3, 2023
on Google
please don’t give your £££ to this company
I can’t say bad service as there is no service, any issues and they will pass you onto a 3rd party to resolve.
Late pick up, late delivery (3 weeks to Ireland so far and still hasn’t been delivered)
a terrible company
I can’t say bad service as there is no service, any issues and they will pass you onto a 3rd party to resolve.
Late pick up, late delivery (3 weeks to Ireland so far and still hasn’t been delivered)
a terrible company
Laura k
November 10, 2022
on Google
I want to be quite diplomatic about my review; I’ve used them a few times previously and always have been good, no issues whatsoever however when there was non-collection of a parcel and a complaint was raised as they said they can’t guarantee collection (waiting in for the second day). Following complaint emails from both sender and receiver, they offered cancellation or a small discount, then within 30 mins they just cancelled the order saying they weren’t willing to ship and they are not answering the phone. Customer service is non existent and rather than talking to someone like an adult, they just cancel.
Will now have to use an alternative and parcel won’t arrive in time due to parcel not being collected and now having to rearrange with another provider.
I gave 2 rather than 1 star as they have been fine for previous parcels
Will now have to use an alternative and parcel won’t arrive in time due to parcel not being collected and now having to rearrange with another provider.
I gave 2 rather than 1 star as they have been fine for previous parcels
Dorota K
April 23, 2022
on Google
I used WPS services 18 months ago to send a few parcels from the UK to Spain and was happy with the delivery. This year again I used them and the parcels arrived swiftly. Their website charged my card twice by error and when e-mailed them about it, they have responded within 24h and return the money within next 24h so my experience was very positive despite minor problems.
Thank you
Thank you
Javier Farre
February 6, 2021
on Google
I decided to try Worlwide parcel services because they offered a very competitive price to send some parcels to Spain, and because of the good reviews in Trustpilot. However, my experience has been an absolute nightmare, involving threats to me and huge fees.
The first problem was customs, where they had estimated the value of my parcel to be of 5 times the value I established in the parcel documents, making the customs tax absolutely disproportionate. Upon questioning the valuation, I found out that the documentation generated by the company in charge of delivering the parcels (worlwide parcel services), was missing the breakdown of the shipping costs. This caused the destination country to estimate the shipping costs to an incredibly expensive amount. I was left with the only choice to pay for the tax because of the mistake of the company to provide the customs documentation properly.
I paid all the costs, and then the parcels were received in an awful state, completely deformed and with items missing in them.
Then I encountered the 2nd issue. A couple of weeks after the parcels were delivered, I got an email from worlwide parcel services claiming that the measurements of the boxes were off so they had to charge me more as I had lied on the information I provided. I kindly provided pictures of the boxes and an invoice of when I bought the boxes, which showed their dimensions in line to what I provided when booking the service.
They claimed that even with the proof I provided, the dimensions were off (by 4 cm), and then pointed me to a clause in their terms where by using their services I agree with any measurements taken by the delivery handler. Continuing to threaten me that if I didn't pay in 7 days they'd add an extra charge and, if even then I didn't pay, they would take me to court.
I have never felt this kind of extortion from any company before and it is unbelievable this kind of service is allowed.
Not only were my parcels damaged, with items missing and with huge fees because of an error on their end, they still had the cheek of asking me for even more fees based on measurements for which they haven't provided any evidence they've taken, and that as far as I know could have been made up or taken when the parcels were all deformed due to the mishandling. And keep in mind this is due to a claimed variance of 4cm!
Absolutely appalling service, and I would honestly recommend everyone to avoid this company at all costs. Save yourselves from worries and look for another company to handle your parcels.Read more
The first problem was customs, where they had estimated the value of my parcel to be of 5 times the value I established in the parcel documents, making the customs tax absolutely disproportionate. Upon questioning the valuation, I found out that the documentation generated by the company in charge of delivering the parcels (worlwide parcel services), was missing the breakdown of the shipping costs. This caused the destination country to estimate the shipping costs to an incredibly expensive amount. I was left with the only choice to pay for the tax because of the mistake of the company to provide the customs documentation properly.
I paid all the costs, and then the parcels were received in an awful state, completely deformed and with items missing in them.
Then I encountered the 2nd issue. A couple of weeks after the parcels were delivered, I got an email from worlwide parcel services claiming that the measurements of the boxes were off so they had to charge me more as I had lied on the information I provided. I kindly provided pictures of the boxes and an invoice of when I bought the boxes, which showed their dimensions in line to what I provided when booking the service.
They claimed that even with the proof I provided, the dimensions were off (by 4 cm), and then pointed me to a clause in their terms where by using their services I agree with any measurements taken by the delivery handler. Continuing to threaten me that if I didn't pay in 7 days they'd add an extra charge and, if even then I didn't pay, they would take me to court.
I have never felt this kind of extortion from any company before and it is unbelievable this kind of service is allowed.
Not only were my parcels damaged, with items missing and with huge fees because of an error on their end, they still had the cheek of asking me for even more fees based on measurements for which they haven't provided any evidence they've taken, and that as far as I know could have been made up or taken when the parcels were all deformed due to the mishandling. And keep in mind this is due to a claimed variance of 4cm!
Absolutely appalling service, and I would honestly recommend everyone to avoid this company at all costs. Save yourselves from worries and look for another company to handle your parcels.Read more
