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Reviews
50% of the users recommend this removal company
J.S.
April 28, 2023
on Sirelo
I used this company to send my household goods to Spain. What can I say apart from they were absolutely fabulous! From the very start, [Name removed by Sirelo] kept me informed of the customs process, making it a much easier process for me (I'm not clued up with customs). She went back and forth with her customs agent to ensure I had all the correct documents. Moreover, [Name removed by Sirelo] made sure I narrowed it down to the correct volume before the collection date. I initially booked in at 35m3, and between myself and [Name removed by Sirelo] we went back and forth until we had worked out the right volume, which was most helpful because I didnt want to pay for a volume I didnt need. She explained if I was under volume, they would still collect everything, which was reassuring. On the collection date, 3 men turned up, they was so polite and worked very hard, nothing was too much for them (they even earned a bacon sandwich from me). They did some re packing for me because they informed me some of the goods were at risk of damage (im not a great packer!), so they ended up repacking 12 items in total for me, which was expertly wrapped. On delivery, the team unloaded all my goods into each room, nothing was to much trouble for them. They even helped me out with some reassembling (even though I didn't book this), they were so kind and helpful. [Name removed by Sirelo] kept me updated throughout, she really is a star. Came-Ro, you have some wonderful staff at your company, who really go that extra mile to help customers, and I don't usually leave reviews, but I felt on this occasion I must. Massive thank you to all of you at Came-Ro that made my move a stress free happy move. Love from Sunny SpainRead more
Professional
Moved from Bristol (United Kingdom) to Murcia (Spain)
G.P.
February 20, 2023
on Sirelo
The delivery and pick up went smoothly, price was very competitive and my belongings arrived to destination safely and rapidly.
Price
Moved from Bristol (United Kingdom) to Utrecht (Netherlands)
T.
December 10, 2022
on Sirelo
Recommended for thrill-seekers and aspiring hermits.
If you are looking for a way to try out life without your belongings for an unspecified amount of time, and would like your move to come spiced with constant surprises around every corner, then look no further than Came-Ro.
It is somewhat challenging to summarise our three-month dealings with them in a brief review, but for the benefits of posterity, and potential future customers, I'll attempt a recap of the salient facts.
We needed to organise the removal of our belongings from our one-bedroom flat in the UK to Italy. After getting a few quotes and checking all sorts of details with various companies we decided to go with Came-Ro based on the positive reviews we had read everywhere and their prompt and friendly communication.
-We booked them for the 25th August for packing and collection of our things. On the 24th August I asked when they were going to come the next day, and I was told they would email on the day with their arrival time. On the day, they emailed saying they would come at 2.30 pm. When we called them to ask if they were aware they were also supposed to pack everything, we were assured 'the guys know what they are doing'. They did arrive at 2.30 pm and naturally were unable to pack everything in one afternoon, so had to come back the next day, book an emergency van and accommodation for themselves for the night.
After being told our belongings would arrive in 7-14 days, we were left in a limbo for about a month and a half. Their replies by email were polite but maddeningly vague, and by phone verging on the incomprehensible. Around the 10th October they finally arrived. When they unloaded our stuff (from a truck which contained at least two other removals, and with one of our bookcases being broken) we realised it was nowhere near everything. They had only delivered our furniture but almost none of our boxes. When we protested, we were first flatly told that it was indeed everything, and only after we insisted they investigated and realised they had left behind everything they had packed on the first day. We were assured this would be with us in - yes, you guessed it: 7-14 days; and yes, you guessed it: it turned up after another month and a half of uncertainties and incomprehensible and vague replies, and extra money having to be spent on the extra van.
The hot August weather had turned into late November iciness by the time we finally received our coats, jumpers, etc. To be really fair, and despite everything, we don't believe they are a scam company, but they are extremely cheaply run and if something goes wrong, good luck to you all.Read more
If you are looking for a way to try out life without your belongings for an unspecified amount of time, and would like your move to come spiced with constant surprises around every corner, then look no further than Came-Ro.
It is somewhat challenging to summarise our three-month dealings with them in a brief review, but for the benefits of posterity, and potential future customers, I'll attempt a recap of the salient facts.
We needed to organise the removal of our belongings from our one-bedroom flat in the UK to Italy. After getting a few quotes and checking all sorts of details with various companies we decided to go with Came-Ro based on the positive reviews we had read everywhere and their prompt and friendly communication.
-We booked them for the 25th August for packing and collection of our things. On the 24th August I asked when they were going to come the next day, and I was told they would email on the day with their arrival time. On the day, they emailed saying they would come at 2.30 pm. When we called them to ask if they were aware they were also supposed to pack everything, we were assured 'the guys know what they are doing'. They did arrive at 2.30 pm and naturally were unable to pack everything in one afternoon, so had to come back the next day, book an emergency van and accommodation for themselves for the night.
After being told our belongings would arrive in 7-14 days, we were left in a limbo for about a month and a half. Their replies by email were polite but maddeningly vague, and by phone verging on the incomprehensible. Around the 10th October they finally arrived. When they unloaded our stuff (from a truck which contained at least two other removals, and with one of our bookcases being broken) we realised it was nowhere near everything. They had only delivered our furniture but almost none of our boxes. When we protested, we were first flatly told that it was indeed everything, and only after we insisted they investigated and realised they had left behind everything they had packed on the first day. We were assured this would be with us in - yes, you guessed it: 7-14 days; and yes, you guessed it: it turned up after another month and a half of uncertainties and incomprehensible and vague replies, and extra money having to be spent on the extra van.
The hot August weather had turned into late November iciness by the time we finally received our coats, jumpers, etc. To be really fair, and despite everything, we don't believe they are a scam company, but they are extremely cheaply run and if something goes wrong, good luck to you all.Read more
Moved from London (United Kingdom) to Oleggio (Italy)
Zuzanna
September 28, 2022
on Sirelo
CAME-RO LTD - delivery with them brought us nothing but troubles and headaches:
1. CAME-RO was late on the pick-up day and arrived at our house at 11 PM - justified it by a track having an accident.
2. We were waiting almost 8 weeks for the delivery of our boxes - they justified it by having logistics issues - I understand that the situation sometimes might be difficult; we waited patiently - the CAME-RO customer service was responsive but never took the initiative to contact us first – only if we confronted them about any listed here issue they would talk to us.
3. We didn't get informed which day the delivery was scheduled, and the track appeared out of blue on Monday at 11 AM. On a typical week, no one would be in the household at this hour. No email was sent - we were checking our email DAILY - nothing has been sent by CAME-RO.
4. Last but SURELY not least, our TWO out of 33 BOXES WERE LOST and not delivered! Instead, they attempted to give us somebody else's boxes. We spotted it, rejected two (not our boxes) and signed a statement with the delivery worker that our goods are missing. TWO WEEKS HAVE PASSED AND NO ONE CONTACTED US TO INFORM US IF OUR BOXES WERE FOUND OR NOT!! I THINK ENOUGH IS ENOUGH! Two lost boxes were one of the most valuable: PC Screen, Headphones, Cables… a total worth of + £500… I DEMAND ACTIONS OR A REFUND. Let’s be honest, if I was offered somebody else’s boxes, it means mine was also given to someone else – they are GONE.
If not lost boxes, I would give you 3-4 out of 5 stars as you tried your best, unfortunately, we’ve been let down on any possible area by CAME-RO.Read more
1. CAME-RO was late on the pick-up day and arrived at our house at 11 PM - justified it by a track having an accident.
2. We were waiting almost 8 weeks for the delivery of our boxes - they justified it by having logistics issues - I understand that the situation sometimes might be difficult; we waited patiently - the CAME-RO customer service was responsive but never took the initiative to contact us first – only if we confronted them about any listed here issue they would talk to us.
3. We didn't get informed which day the delivery was scheduled, and the track appeared out of blue on Monday at 11 AM. On a typical week, no one would be in the household at this hour. No email was sent - we were checking our email DAILY - nothing has been sent by CAME-RO.
4. Last but SURELY not least, our TWO out of 33 BOXES WERE LOST and not delivered! Instead, they attempted to give us somebody else's boxes. We spotted it, rejected two (not our boxes) and signed a statement with the delivery worker that our goods are missing. TWO WEEKS HAVE PASSED AND NO ONE CONTACTED US TO INFORM US IF OUR BOXES WERE FOUND OR NOT!! I THINK ENOUGH IS ENOUGH! Two lost boxes were one of the most valuable: PC Screen, Headphones, Cables… a total worth of + £500… I DEMAND ACTIONS OR A REFUND. Let’s be honest, if I was offered somebody else’s boxes, it means mine was also given to someone else – they are GONE.
If not lost boxes, I would give you 3-4 out of 5 stars as you tried your best, unfortunately, we’ve been let down on any possible area by CAME-RO.Read more
Price
Unprofessional
Moved from Cambridge (United Kingdom) to Avon (France)
A.G.
August 5, 2022
on Sirelo
It was quick, very well organised removal company and good value for money. They keep you informed regularly and when you stuff is due to arrive
Price
Packing of furniture
Moved from London (United Kingdom) to Barcelona (Spain)
K.A.
November 10, 2021
on Sirelo
Very friendly and helpful office staff but our furniture arrived scratched and badly broken. Clearly not an accident, the top of the dressing table was snapped in two instead of removal afew screws. That is deliberate vandalism.
Price
Broken and damaged furniture
Moved from Montirat (France) to Cullompton, Devon (United Kingdom)
