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Services
International removals
National moving
About
International Moving Expert organizes and coordinates removals of all sizes and locations across the globe.
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Reviews
248
Sirelo and Google reviews
83% of the users recommend this removal company
B.C.
June 9, 2025
on Sirelo
đźš« Deposit Taken, Agreement Changed, and No Refund Policy Provided — Avoid
I paid a £250 deposit to International Moving Expert after agreeing by phone with Pavinder that collection of my belongings would take place during the week commencing 28th July. This date was critical for our relocation plans.
The very next day, I was told the collection date had changed to 14th July — two weeks earlier than agreed. This made the service completely unworkable, as we cannot be without our shipment for over three weeks. I immediately cancelled and requested a refund.
They refused — claiming the deposit was non-refundable. However:
• I was never told this at the time of payment
• I was not given any Terms & Conditions before payment
• The Terms & Conditions they sent me after I cancelled do not mention anything about the deposit being non-refundable
• They changed the agreed service terms — not me
When I escalated the issue, the Managing Director, [Name removed by Sirelo], told me it was my responsibility to ask if the deposit was refundable. That is legally incorrect. Under the Consumer Contracts Regulations 2013, it is the trader’s duty to provide key information — including refund and cancellation rights — before taking payment. The fact that they still hold this view is extremely concerning.
I’ve now filed a chargeback request with my bank and submitted a complaint to Trading Standards.
⚠️ The company took money on the basis of one agreement, changed it the next day, and refused to refund me despite no legal basis to retain the deposit. Unprofessional, misleading, and completely dismissive when challenged. Avoid.Read more
I paid a £250 deposit to International Moving Expert after agreeing by phone with Pavinder that collection of my belongings would take place during the week commencing 28th July. This date was critical for our relocation plans.
The very next day, I was told the collection date had changed to 14th July — two weeks earlier than agreed. This made the service completely unworkable, as we cannot be without our shipment for over three weeks. I immediately cancelled and requested a refund.
They refused — claiming the deposit was non-refundable. However:
• I was never told this at the time of payment
• I was not given any Terms & Conditions before payment
• The Terms & Conditions they sent me after I cancelled do not mention anything about the deposit being non-refundable
• They changed the agreed service terms — not me
When I escalated the issue, the Managing Director, [Name removed by Sirelo], told me it was my responsibility to ask if the deposit was refundable. That is legally incorrect. Under the Consumer Contracts Regulations 2013, it is the trader’s duty to provide key information — including refund and cancellation rights — before taking payment. The fact that they still hold this view is extremely concerning.
I’ve now filed a chargeback request with my bank and submitted a complaint to Trading Standards.
⚠️ The company took money on the basis of one agreement, changed it the next day, and refused to refund me despite no legal basis to retain the deposit. Unprofessional, misleading, and completely dismissive when challenged. Avoid.Read more
Unfriendly
Moved from London (United Kingdom) to Madrid (Spain)
S.R.
May 21, 2024
on Sirelo
IME were great and sorted out a few last minute French customs issues quickly for us. The guys who delivered our things were efficient, polite and helpful. Thanks to [Name removed by Sirelo] and all the team.
Friendly
Moved from Halifax Uk (United Kingdom) to Chabanais (France)
J.H.
March 27, 2024
on Sirelo
A friendly and professional team that provided great support throughout and found solutions to any issues I thought they might have without upping their quote too much or changing it drastically as other companies had.
I'm not planning on moving abroad again but, if I was, I'd use this company again in a heartbeat.
I'm not planning on moving abroad again but, if I was, I'd use this company again in a heartbeat.
Friendly
Moved from Ilford (United Kingdom) to Navan (Ireland)
L.A.S.
March 7, 2024
on Sirelo
The men who came to move us were on time, very professional, knowledgable, and worked quickly but carefully. They were a joy to have in the house all day and did an excellent job of packing us up. I was very impressed with how carefully they approached every piece of furniture, our books, and precious sentimental items.
Professional
Moved from Stratford-upon-avon (United Kingdom) to Los Angeles (United States)
C.T.
August 28, 2022
on Sirelo
Absolute first class , could not ask for a better service from start to finish. The removal guys were so obliging could not have wish for nicer gentleman. They drop my belongings off in Ireland everything was put in the correct rooms
They collect from North Yorkshire to Co Galway in Ireland taking very good care of our belongings.
They collect from North Yorkshire to Co Galway in Ireland taking very good care of our belongings.
Careful with furniture
Moved from Scarborough (United Kingdom) to Williamstown (Ireland)
J.P.
December 8, 2020
on Sirelo
Because they where very helpful and professional and kept me informed all the way and the removal Men were very polite and went out the way to help me
Very professional and Did all they could to help you
Was late picking up from my old – did not arrive on time but arrived on the day
Moved from Heanor (United Kingdom) to Camposol (Spain)
