Absolutely appalling. I have no idea how this company (also masquerading as Good Fellas) is still functioning. I can only assume they pay for good reviews to hide the many terrible ones. They damaged our furniture, were rude and offensive, screaming and attempting to intimidate us into signing a false waiver saying the furniture was undamaged, threatened to leave it in the street and were generally horrendous. The company refused to accept any liability whatsoever.
Initially, they requoted a much higher figure for a two man team, despite their website saying there would always be two men. In the event only one turned up - with his wife, both of whom were abusive, threatening and incompetent. The delivery was delayed twice because, having agreed to offer morning times to the sender, who had limited availability, they then only offered afternoon times.
Upon arrival, they attempted to park the van in the middle of the street and screamed at anyone trying to get past. No attempt ha
d been made to wrap the parcel - a cabinet of mirrored glass - which arrived with one door badly damaged. They were vile and foul mouthed, aggressively cursing at us and saying it would be impossible to bring the furniture in because it was ‘not a normal house’. I had explained at length with the organiser that it would go down a few steps to the lower ground floor. They rushed it, attempting to bring it down diagonally and caused damage to the bottom this time, causing a big chunk of it to break off. They then refused to deliver it at all, and their abusive yelling brought neighbours out onto the street to see what on earth was going on. Their language was unbelievable, and we felt unsafe. If I had been alone to deal with this, it would have been really nasty.
They eventually brought the damaged item into the kitchen, as planned and paid for, once their supervisor had instructed them too on the phone.
I do not know what we did to deserve their terrible manner, aggression, hostility and scorn, nor the damage done to the furniture entrusted to them. Stay away! They are wreckers.Read more
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