
About
With 10 years of experience in the market, Proovia Removals has built a solid reputation for reliability and excellence and stands out due to our commitment to customer satisfaction and attention to detail. We prioritize the safe and efficient transport of your belongings, ensuring a stress-free moving experience. Our comprehensive insurance coverage and long-standing reputation in the industry further distinguish us as a trusted removal service provider.Read more


Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
7

They have tarnished our excellent name and reputation.
Over 4 weeks later (4th June) they have still not returned the piece to me and all you get are automated email replies or told no manager or complaints department in the office today when you phone.
I have contacted them every day! I booked using the premium service that states insured up to full market value. I’ve had no compensation, no return of goods and no refund on the delivery cost that they charged me and no payment for the item they have kept. Overall total cost £1138.62.. It’s dreadful business strategy, dreadful drivers that are not carful as advertised, dreadful customer service, dreadful complaints procedure, dreadful aftercare and to add to it THEFT. They do not care and the insurance they offer is not worth the screen it’s typed on. We are a small business and to loose over a £1000 has hit us hard when we spent out on wages and materials to build a bespoke piece. I can not believe how they think it’s acceptable to keep my property with out paying for it and they feel they can get away with theft! I don’t even know where my custom made furniture is anymore.
I will NEVER use them again and my next step is to contact the police.
Stay clear of Proovia if you don’t want an item damaged. If you’ve git something that allows it to be knocked around and mishandled then these are your guys. An awful experience that isn’t getting any better…
Date of experience: 02 May 2025Read more

The claims process has been slow and exhausting, with the company insisting on cheaper cleaning options instead of proper restoration. Even after escalating the matter to a supervisor, and then to their Quality Assurance Manager, I have yet to receive a fair resolution.
If you value your belongings, I would strongly advise reconsidering using this company for transit services. Their reluctance to take responsibility for the damage, coupled with their pushback on fair compensation, makes it clear they prioritise cost-cutting over customer satisfaction.
I will be taking further action to ensure my claim is handled properly.




The emails say they respond within 24-72 hours but we are now on Day 6 and no reply.