Collected a brand new made to measure handmade item of furniture in perfect condition on 30th April and delivered to customer on 2nd May smashed and damaged and said it was like that when they collected!! Customer refused delivery and I had to refund her over £1000 for a piece that was made to her customisation. I have photographic evidence from myself and from the driver who collected it that it was in perfect condition. The customer has wrote ME a one star review advising people to stay well away and that WE are dreadful! This was, and is completely Proovias fault.
They have tarnished our excellent name and reputation.
Over 4 weeks later (4th June) they have still not returned the piece to me and all you get are automated email replies or told no manager or complaints department in the office today when you phone.
I have contacted them every day! I booked using the premium service that states insured up to full market value. I’ve had no compensation, no return of goods and no
refund on the delivery cost that they charged me and no payment for the item they have kept. Overall total cost £1138.62.. It’s dreadful business strategy, dreadful drivers that are not carful as advertised, dreadful customer service, dreadful complaints procedure, dreadful aftercare and to add to it THEFT. They do not care and the insurance they offer is not worth the screen it’s typed on. We are a small business and to loose over a £1000 has hit us hard when we spent out on wages and materials to build a bespoke piece. I can not believe how they think it’s acceptable to keep my property with out paying for it and they feel they can get away with theft! I don’t even know where my custom made furniture is anymore.
I will NEVER use them again and my next step is to contact the police.
Stay clear of Proovia if you don’t want an item damaged. If you’ve git something that allows it to be knocked around and mishandled then these are your guys. An awful experience that isn’t getting any better…
Date of experience: 02 May 2025Read more
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