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The Weston & Edwards Removals Group provides smooth and professional local, national and international moving, shipping, container storage, self-storage and all other moving and storing services for domestic removals, office removals and relocations.
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Reviews
163
Sirelo and Google reviews
81% of the users recommend this removal company
C.L.
January 5, 2024
on Sirelo
Very helpful until they admitted they had left one of my items behind and found it in their warehouse.I asked them to send the item to me and a very rude person named [Name removed by Sirelo] refused and said they would give me £100 as insurance claim.I paid them to deliver all of my items that I had in their storage and I want the item they left in their warehouse delivered to my home.This is a disgrace and they should have the decency to send my item to me.
Unfriendly
Moved from Essex (United Kingdom) to Sigatoka (Fiji)
M.C.
August 23, 2022
on Sirelo
We moved in mid-April 2022. I have held back this review partly because I've been too busy, for obvious reasons, and partly that the removal experience upset us so much that I needed time to report it in a calm manner.
The only pleasant person we encountered in this company was [Name removed by Sirelo] who assessed the job and collected the boxes. Unfortunately, he was not involved in the move. The office staff weren't exactly endearing (two females were in contact) and the pre-move letter that came from someone named [Name removed by Sirelo] was positively intimidating.
We moved from a hilly position in Weston-super-Mare to a new-build in Langford. We had a lot of stuff and 39 steps down to street level; it was quite a challenge and that's how Weston & Edwards (WE) earned their one star.
We have moved house seven times in our married life and have each time good memories of the removal men. These WE guys were insensitive zombie-like characters, the like of which I would never wish on elderly people enduring the stress of a house move. We chose Weston & Edwards because they were more expensive, thinking the experience would be less traumatic - big mistake!
It's true that we had a lot of stuff to move, a great deal of it was in the loft of our bungalow; however, there was good access to it. In view of the quantity we decided to pack everything ourselves, starting well in advance of the move. As time was running out, my wife and I (ages 79 and 80) were working 12 hours a day for the last three days. My wife had recently undergone two breast cancer operations and it was obvious to anyone that she was suffering as she slaved in the kitchen with the last bits and pieces. I was racing around trying to pack things which had to wait until the end.
As I was striving to do the final touches to the loft so that it would be ready for the men, I hear one of them shouting 'coffee' which I thought was a bit cheeky and insensitive. Even if we were 30 years younger and fit, when you're packing up a kitchen it's not a good time to make drinks for 4 people., This is one time when they should bring their own.
We were under pressure while they raced around and we tried to keep up. Around about 12:40 the leader wanted to be shown around the garden and then they were off, having demanded that we telephone ahead giving permission for them to have the keys to enter the new house. My wife and I were exhausted, she was ill, it was a boiling hot day (unusual for April) and we just did not know what to do next. There was still a lot of stuff in the house, including one of their large wardrobe boxes. I rounded everything up into a pile, vacuumed and loaded about half of the stuff into our medium-sized hatchback and left the remaining half in our neighbor's garage. Any decent team would have helped us clear the house properly so that we could have followed them to the new site - it clearly never occurred to them.
We got to the new place at 16:20 to see the WE vehicle with men inside, waiting outside the house. The leader icily informed us that we would be fined £150 for keeping them waiting. Why did they have to wait? If they needed a signature, surely they could have left the form.
Apparently, the men were very cavalier when they arrived at the site office, the representative was dealing with a client, they called for the keys and generally made her feel uncomfortable.
I think I've said enough.
Incidentally, I am unable to send a proof document as I have only on Word and you will accept only .jpg, .pdf and .png.Read more
The only pleasant person we encountered in this company was [Name removed by Sirelo] who assessed the job and collected the boxes. Unfortunately, he was not involved in the move. The office staff weren't exactly endearing (two females were in contact) and the pre-move letter that came from someone named [Name removed by Sirelo] was positively intimidating.
We moved from a hilly position in Weston-super-Mare to a new-build in Langford. We had a lot of stuff and 39 steps down to street level; it was quite a challenge and that's how Weston & Edwards (WE) earned their one star.
We have moved house seven times in our married life and have each time good memories of the removal men. These WE guys were insensitive zombie-like characters, the like of which I would never wish on elderly people enduring the stress of a house move. We chose Weston & Edwards because they were more expensive, thinking the experience would be less traumatic - big mistake!
It's true that we had a lot of stuff to move, a great deal of it was in the loft of our bungalow; however, there was good access to it. In view of the quantity we decided to pack everything ourselves, starting well in advance of the move. As time was running out, my wife and I (ages 79 and 80) were working 12 hours a day for the last three days. My wife had recently undergone two breast cancer operations and it was obvious to anyone that she was suffering as she slaved in the kitchen with the last bits and pieces. I was racing around trying to pack things which had to wait until the end.
As I was striving to do the final touches to the loft so that it would be ready for the men, I hear one of them shouting 'coffee' which I thought was a bit cheeky and insensitive. Even if we were 30 years younger and fit, when you're packing up a kitchen it's not a good time to make drinks for 4 people., This is one time when they should bring their own.
We were under pressure while they raced around and we tried to keep up. Around about 12:40 the leader wanted to be shown around the garden and then they were off, having demanded that we telephone ahead giving permission for them to have the keys to enter the new house. My wife and I were exhausted, she was ill, it was a boiling hot day (unusual for April) and we just did not know what to do next. There was still a lot of stuff in the house, including one of their large wardrobe boxes. I rounded everything up into a pile, vacuumed and loaded about half of the stuff into our medium-sized hatchback and left the remaining half in our neighbor's garage. Any decent team would have helped us clear the house properly so that we could have followed them to the new site - it clearly never occurred to them.
We got to the new place at 16:20 to see the WE vehicle with men inside, waiting outside the house. The leader icily informed us that we would be fined £150 for keeping them waiting. Why did they have to wait? If they needed a signature, surely they could have left the form.
Apparently, the men were very cavalier when they arrived at the site office, the representative was dealing with a client, they called for the keys and generally made her feel uncomfortable.
I think I've said enough.
Incidentally, I am unable to send a proof document as I have only on Word and you will accept only .jpg, .pdf and .png.Read more
Unfriendly
Moved from Weston-super-mare (United Kingdom) to Langford (United Kingdom)
Response of Weston & Edwards Removals
September 7, 2022
We are completely baffled by this review. This is the first we have heard from Mr and Mrs C regarding their “issues” – they haven’t contacted us, just jumped straight to this review. I have attempted to call them to speak with them personally but to no avail.
We offer a full packing service, a part packing service or the customer to pack themselves. They chose to pack themselves so we cannot be held accountable for the customer getting behind with their packing.
On arrival our crew were greeted with a frosty reception, treated as if they were “the help” and were generally made to feel unwelcome and uncomfortable. They assumed this was due to the customer being stressed because they weren’t ready so they kept their heads down and got on with the job as best they could. Obviously they were up against it because everything wasn’t ready and this led to them having to pick up the pace in order to meet the completion deadline.
Our crew did have their own tea and coffee making facili ties. One crew member said to another “I’m making teas and coffees, what would you like?” to which the other responded “Coffeeeee!”. It seems this was quite obvious and really don’t understand why the customer would think this was aimed at them.
Our foreman walked around with the customer to ensure that everything was loaded to which the customer agreed. The customer had items they were taking themselves but they declined our offer to assist.
Our crew arrived at the new property and the customers weren’t there. To avoid them being charged for waiting time, they started unloading the garage and garden contents. The keys then arrived from a 3rd party and they were let in to start unloading at 13:45 (still no customer in sight). They finished unloading at 15:30 and had to wait yet another hour for the customer to arrive at 16:30. We cannot leave a delivery unless the necessary paperwork is signed off. Understandably the crew need to be paid for the time they were waiting as we do not expect them to work for nothing. It was fortunate that they showed their initiative and unloaded as much as they could before the customer arrived, otherwise their charge would have been 3 times that.
Our crew came back to the yard with complaints themselves, which rarely happens.Read more
We offer a full packing service, a part packing service or the customer to pack themselves. They chose to pack themselves so we cannot be held accountable for the customer getting behind with their packing.
On arrival our crew were greeted with a frosty reception, treated as if they were “the help” and were generally made to feel unwelcome and uncomfortable. They assumed this was due to the customer being stressed because they weren’t ready so they kept their heads down and got on with the job as best they could. Obviously they were up against it because everything wasn’t ready and this led to them having to pick up the pace in order to meet the completion deadline.
Our crew did have their own tea and coffee making facili ties. One crew member said to another “I’m making teas and coffees, what would you like?” to which the other responded “Coffeeeee!”. It seems this was quite obvious and really don’t understand why the customer would think this was aimed at them.
Our foreman walked around with the customer to ensure that everything was loaded to which the customer agreed. The customer had items they were taking themselves but they declined our offer to assist.
Our crew arrived at the new property and the customers weren’t there. To avoid them being charged for waiting time, they started unloading the garage and garden contents. The keys then arrived from a 3rd party and they were let in to start unloading at 13:45 (still no customer in sight). They finished unloading at 15:30 and had to wait yet another hour for the customer to arrive at 16:30. We cannot leave a delivery unless the necessary paperwork is signed off. Understandably the crew need to be paid for the time they were waiting as we do not expect them to work for nothing. It was fortunate that they showed their initiative and unloaded as much as they could before the customer arrived, otherwise their charge would have been 3 times that.
Our crew came back to the yard with complaints themselves, which rarely happens.Read more
B.
May 4, 2022
on Sirelo
I am so sorry I never contacted Western & Edwards in the first place. They are efficient, polite, accommodating and very willing to help. They collected the part load exactly on time on the date arranged and we’re very professional. I would say one would have to go a long way to find a more willing to please mover. Well done [names removed by Sirelo] I am extremely grateful for your help. B. Fitzgerald ⭐️⭐️⭐️⭐️⭐️
They did exactly what they promised
Professional
Moved from Chazelles (France) to Exeter (United Kingdom)
A.C.
December 3, 2021
on Sirelo
This company were very helpful and communicative from the start. They responded very quickly to questions and were always very courteous and helpful. The removal men were extremely professional, efficient and friendly. Faultless service all round.
Communicative
Good value
None
Moved from Bourganeuf (France) to Presteigne (United Kingdom)
A.N.
July 19, 2021
on Sirelo
Very pleasant and polite person who arrived fromthe UK to do the packing on the first day. He was joined by a further two helpers on the second day to pack the vehicle. All done efficiently and quickly. Everything in storage at the moment so have yet to discover if anything broken or damaged.
Quick and efficient
Pleasant and polite
Moved from St Raphael (France) to Merriott, Somerset (United Kingdom)
Louise Kolbeinsen
April 11, 2021
on Sirelo
Weston and Edwards made our move smooth and as stress free as possible.
Our movers were friendly and professional. Highly recommended.
Our movers were friendly and professional. Highly recommended.
Moved from Weston (United Kingdom) to Weston (United Kingdom)
We moved this customer to Fiji, and an honest mistake we forgot to load the step ladder in the container. We apologised and said we cannot ship them separately to Fiji (far too uneconomical), and offered her £400 towards a new set of step ladders (the ones left behind were approx. 30 years old). She declined, insisted that she won't accept that amount, demands the only solution is to ship the steps to Fiji (which would cost £1000s).
I requested the advice of our insurers who advised the value of the item would be almost nothing, but a gesture of goodwill of £50 would be all they'd offer. So our offer is more than generous, yet she declined.
I will also point out that this customer has been quite unkind throughout the whole process and has left our office staff quite upset at times.