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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
294We would like to say a huge thank you to Ris and Andy for their amazing help during our move. They were incredibly kind, fast, punctual, and highly focused throughout the entire packing and moving process. Everything went so smoothly thanks to their professionalism and efficiency, making our move completely stress-free.
We were able to move into our new home feeling comfortable and secure, knowing everything was handled with great care.
A special thank you as well to Warren for his excellent communication and coordination throughout the whole process.
We truly appreciate the entire team at Brighton Removal Company for their outstanding service.
Zsanett & Krisztian
A 1940s dressing table was damaged during dismantling/reassembly; this included new holes being drilled and the mirror being left misaligned (damage since validated by a furniture repair specialist). Despite clear instructions and providing immediate evidence, the complaint was not handled well.
Recommendation: Verify their insurance terms carefully beforehand, video the condition/wrapping of every item before it goes on the van, and ensure blankets are actually being used before they leave.



