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What is your insurance policy? How do you deal with damaged items?
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Reviews


Earlier that morning I had a new fridge freezer delivered, unfortunately the delivery men would not carry it up the steps (24 in total) due to health and safety reasons! Consequently the appliance was left in the rain at the bottom of the steps.
Whilst discussing the situation with my daughter, one of your removal men offered to help, and in the pouring rain they carried it up the steps for me.
Can you pass on my thanks and gratitude for their help, it's not often you receive a random act of kindness which was very much appreciated.
I would definitely recommend this company as they were so helpful and will keep hold of their contact details for when I move.
Thank you



First, you can see if you are wondering how much to move a piano with them, for my piano, a big upright. From ground floor to first floor is £900.
Second, I arranged a time that their surveyor will come to have a look on Monday 10-12. I wait at home on Monday and tried to call them at 10 and see what time will they come. No one answer the phone so I emailed them and ask. On 11:07 (as you can see in the email), it’s being cancelled without any former notice. To rearrange it, they asked me on the next day morning and said they can come today which I was out already. Then as you can see we arrange for Thursday as they asked me when will I be free. Called them this morning again and Mandy, who was the one email all the time have no impression of my booking, then she explained is her manager replying me even though is her name, and said they must be have some mistakes as they mean Monday, as the date is 29th and today is not 29th. I asked her to check the email backwards and forward am then she said she will ask her manager and call me back. Instead a call, below is the email I received. Ridiculous!
Don’t waste your time with them. I am arranging Ryan’s Removal now and their response is much quicker!Read more
