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National moving
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What is your insurance policy? How do you deal with damaged items?
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Reviews
Kevin Briggs
September 30, 2025
on Google
We moved from Bristol to Southampton and Painless Removals did a really great job. They worked very hard and were careful with our belongings. The moving team were polite, respectful and eager to help. They wouldn't leave until we were happy that our furniture had been reassembled and put in the right place. We were very happy with the move.
Tom Horn
September 12, 2025
on Google
They're not kidding with the name, our move was absolutely painless! Such an efficient, friendly and professional crew, not a single item damaged and they were done by 2pm! Fantastic work thank you guys, will be recommending you to any friends!
Pietro Viecelli
September 9, 2025
on Google
From initial quotation, to dealing with our move date being delayed and the actual move of our stuff the team was absolutely fantastic!
All very friendly and respectful of our belongings.
Highly recommend this company for your move!
All very friendly and respectful of our belongings.
Highly recommend this company for your move!
Oscar Hingston
September 8, 2025
on Google
I have used Painless Removals before and had a smooth experience, which is why I trusted them again for my move in June 2025. Unfortunately, this time could not have been more different.
During the move, my Eight Sleep Pod was damaged. The company admitted in writing that the damage occurred in their care and said they had submitted the matter to their insurers. However, over the following 11+ weeks, I received no claim reference, no proof of submission, and no timeline for resolution — only repeated delays.
Despite several formal requests and even a Letter Before Action, no compensation or payment date was provided. The company confirmed the item was damaged, but still refused to pay, citing insurer delays and their terms and conditions.
As a repeat customer, this has been a deeply disappointing and frustrating experience. The move has been anything but painless, and the difference from my previous experience with this company could not be starker.
Update: The company’s public reply below repeats their position, but to clarify — they have already admitted in writing that the Pod was damaged during the move. Whether declared or self-packed, this does not remove their statutory duty under the Consumer Rights Act 2015 to perform services with reasonable care and skill. After months without resolution, I have had to escalate this through the courts.Read more
During the move, my Eight Sleep Pod was damaged. The company admitted in writing that the damage occurred in their care and said they had submitted the matter to their insurers. However, over the following 11+ weeks, I received no claim reference, no proof of submission, and no timeline for resolution — only repeated delays.
Despite several formal requests and even a Letter Before Action, no compensation or payment date was provided. The company confirmed the item was damaged, but still refused to pay, citing insurer delays and their terms and conditions.
As a repeat customer, this has been a deeply disappointing and frustrating experience. The move has been anything but painless, and the difference from my previous experience with this company could not be starker.
Update: The company’s public reply below repeats their position, but to clarify — they have already admitted in writing that the Pod was damaged during the move. Whether declared or self-packed, this does not remove their statutory duty under the Consumer Rights Act 2015 to perform services with reasonable care and skill. After months without resolution, I have had to escalate this through the courts.Read more
Sibi Catley-Chandar
July 19, 2025
on Google
Moving house is very stressful, but these guys honestly made it so much easier. A special shout out to Mike, who really went above and beyond to sort us out, and his amazing team. We had a long distance move from Bristol to Yorkshire and went for the full service including packing and furniture dis/re-assembly. They worked tirelessly for three days straight, almost dawn to dusk, and never once complained, and even offered extra help with moving furniture around in the new house and wouldn’t leave until we were 100% happy with everything. Really great, polite, respectful and extremely hard working team. Also excellent communication from the office and from Jay, and great flexibility when our potential completion date kept changing. We’ve moved house a few times and none of the other removals companies came close to the same level of service.
YAN Strychalski
March 20, 2025
on Google
'I've been using this car wash for a while now, and they never disappoint! The service is always top-notch, and my car comes out looking spotless every time. Highly recommend their professional and efficient service!
