Sky Global Relocations Limited
Pros and cons
WS11 0EL Cannock
About removal company Sky Global Relocations Limited
Sky Relocations have collectively 60 years experience in the worldwide and UK removal market. A one stop solution. Once they have all the relevant information concerning a removal requirement, they are able instantly to offer the correct solution, regardless of how many facets are involved. They can pack, wrap, store. Load containers, ship, customs clear, deliver to final residence, unpack, provide maid services, remove debris, in truth, They can accommodate any reasonable removal requirement.
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All my queries were resolved and gave me complete confidence with the service provided- all my phone calls were answered promptly and it felt as if we were a team to complete our move. The removal crew were brillliant and worked throughout to complete the move smoothly and efficiently and Icannot praise them enough.
[Name removed by Sirelo], provide lots of practical advice and information, helped with all our queries. Service was quick and hassle free.
We moved in August and it was a stress free move! We were well informed at all stages by sky staff from my rather short quote request of ‘50 cubic meters’ right through to delivery. My slightly crazy questions were answered with prompt professionalism no matter how small the question or how often it must have been asked before! I would highly recommend Sky global removals no mater how big or small your move.
Our family was moving to Canada after 15 years in the Germany, which was not only emotional but complex. I did a lot of research online to find a good company and I came across Sky Global Relocations. While not the cheapest they gave me 100% Confidence in the advice and honestly they gave me even from quote stage and never pushy for “The sale”.
I can’t say enough good things about the Sky Team (all of them) particularly [name removed by Sirelo] the Sales Director that took extremely good care of all the service. She may work for Sky Global Relocations, but I really felt that she was working for me and with me.
From the sales team, who were professional, understanding, carrying and friendly, to the collection and the delivery guys, everyone was faultless. The delivery guys were calling me on route to Germany updating me on traveling progress to make sure we didn't have to wait. It was just faultless.
The entire experience has been fantastic. I always felt treated as their on.. Read more
After getting several offers for our relocation from Paris France to the US, we decided to go with Sky Global Relocations because of their outstanding proactive support by the relocation manager.
Everything went as agreed - their crew had it all packed up and loaded (7 m3) in a matter of a couple of hours. We only booked 5 CM but the crew kept us updated on packing and loading they volume was more and the office explained the extra costs before the Crew loaded so we could decide what to send and what not to before it was all loaded. We really appreciated Sky Global Relocations explanations and patience with us while we were going through the process.
Everything went great on delivery and nothing was damaged. The friendly delivery crew reassembled the few pieces of furniture that were taken apart for shipment and took all the boxes where we wanted them.
We have already recommended their services to our friends in France. Thank you all involved for your great service.
Excellent communication throughout. The team were great at keeping on top of our pickup and delivery. Everything made it safely, including my fragile screens and motorbike. Thanks to everyone involved our home has been moved comfortably on from France!
Took away all my worries about belongings being moved and transported , leaving me to concentrate on my family.
I moved my personal items from Denmark to Canada. It took a while in the Groupage service which was the onmy down side but it was explained to me and everything arrived in great shape. All my things appeared to be well packed and with care. All the details were taken care of for me; packing and itemizing. All staff from the office to the Guys collecting and delivering were extremely courteous and friendly. The whole experience exceeded my expectations . Not only was the service good, but the price was reasonable for all the services that were included. I am absolutely satisfied and would highly recommend Sky Global Relocations.
Awful - The director of the company has no idea about what customer experience is. There were delays, errors, damaged furniture and even lost furniture. No apology was made at any time.
Do not use this company. It hasn't been around for very long, and hopefully, it won't be around for very much longer.
Response of Sky Global Relocations Limited
Dear G.B.,
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourseleves in providing great customer service and we'd like to do the same for you. It is unfortunate we could not accommodate your extra 20 Cubic Meters on your collection date as we were fully booked and could only load the space for your Booked as 10 Cubic Meters which you requested. We asked both the German depot and the UK depot to do a full warehouse sweep but unfortunately the only missing/ Damaged item you have made us aware of could not be found. I understand you were provided an upgrade free of charge to Insurance cover which should cover the cost of your lost/Damaged item. I have also looked into your comments with regards delays but can see both collections and delivery were made as advised at the time of Booking and no changes were made to the Part Load Schedules. However if this is not the case please contact us directly look at compensating for an inconvenience caused.
I would also ask you provide full information with regards to your statement that Sky Global have a bad reputation with our contractors to who we work to as this completely untrue. We have an outstanding reputation in the industry with all our Agents we will also pursue this matter in full to resolve any Issues.
We look forward to hearing from you. .
Sky Global Relocations.
Published on: June 3, 2019
Excellent customer service very knowledgeable regarding their field answered all of our questions ( even ones that may of seemed trivial ) and very professional and honest all round. Would highly recommend them to anyone who is relocating definitely get in touch with them no hidden extras everything is explained to you throughly . Made moving to the other side of the world a piece of cake and stress free
I reached several companies to ask for a quote on a Monday, and the team was able to organise the pick up of furniture in France on the Friday the same week!
I gave a window for the delivery in the UK, and again, they were able to meet my requirement, even with a short notice. It was all smooth and straight forward, with a very responsive coordinator.
Thank you ! Thank you ! Thank you!
Sky Global Relocations came to our rescue less than 4 days notice for a our full house move from Sweden to the Uk. We paid a deposit and thank goodness we didn't pay the full amount to Pearson Home Moving who we now understand have gone into liquidation.
We thought by using an “approved” Company and paying more we would be in safe hands as we kept being told by [name removed by Sirelo] the sales man. Only to find out days before our move they were no longer trading. We called [name removed by Sirelo] and i cannot thank her enough for the speed and efficiency she resolved our problem and was less than what we were going to pay Pearsons.
We move often and will definitely be using Sky Global Relocations Again.
This was a very urgent private relocation for family reasons, meaning I needed to organize everything in just two weeks at a minimal possible cost. In addition there were several complications with documents with at least 4 countries involved and all this with having a 6 months old baby. To tell the truth sometimes I had doubts it's possible at all, but thanks to the very proactive and professional team we've managed everything. Besides this was the fastest delivery I've experienced in my life (including few corporate relocations).
Bravo and thank you!
Response of Sky Global Relocations Limited
Thank you so much for your feedback, its been a pleasure to dealing with you.
Wishing you much Happiness in your new home.
Sky Global Relocations Team
Published on: August 1, 2018
I was moving my family to Spain for business and needed the hastle of moving taken off my shoulders as a single parent.
[name removed by Sirelo] could not have been more helpful with organising everything for me to packing, explaining my moving options and what would best suit my needs. She took the time to understand exactly what I needed, time scales and what my expectations were and made sure these were adhered to.
The contracts are clear and concise and easy to understanding although my move was delayed by two days I was kept fully in the loop by [name removed by Sirelo].
Response of Sky Global Relocations Limited
HI Alice,
It was pleasure to work with you, Wishing you much happiness in your new home.
Sky Global Relocations
Published on: July 17, 2018
We were recommend This company by a friend who moved last year with them. Our move had a lot complex arrangements to be made at very short notice. They explained in detail the move process and were also competitively priced. [name removed by Sirelo] kept us informed every step of the way and when - the crew were so helpful and nothing was too much trouble. We did have a small scratch on our table but as the crew had to carry the items down 4 levels they did a Sterling job. We took out Insurance cover and we had Full reimbursement for the damage with 7 days. We definitely recommend and use Sky Global again.
Buyer beware, you get what you pay for.
Now, to start, I knew what I was getting into, I had been without work for 6 months, recently divorced, and had to shotgun move. I am in the process of unpacking still and anything labelled glass is smashed and not a single box looks as if an elephant didn’t sit on it. To start, several months ago during my collection, my “collection day” was rescheduled several times over the course of three days. This turned out to coincide with a weekend football match which the lads who performed the pickup were keen to see. After loading my belongings, I was asked where suitable weekend parking is (I’m in Amsterdam, it doesn’t exist) and was told that they’d illegally park in the Olympisch Stadion and hope not to get towed – Don’t tell that to the guy whose stuff you just loaded… Customer service, it’s painfully obvious that this company is in “read the T&C’s and we couldn’t give a **** mode”. If you ever question them on timing, contract, etc, you.. Read more
Response of Sky Global Relocations Limited
Sean,
I'm sorry you feel this way, however I feel we need to reply to correct the misleading information you have provided based on that you have not contacted us at all about any of Issues you have mentioned.
1. We were not made aware of any personal circumstance and certainly not details of divorce or ‘shotgun move’. Your Quote was based on our standard tariff costs.
2. You have not contacted us with regards to any damaged goods/missing boxes. Without knowledge of this we have not been given the opportunity to assist with this.
3. You requested the cheapest option to move of a part load service and your quote for 3 cubic meters was £975.00. This was based on removal from Amsterdam to the UK, Into Store, four weeks FREE storage, no warehouse handling fees and delivery from the UK to Ireland..
4. The rescheduling of collection is unfortunately a risk taken on a part load service. This is very clearly explained in your booking confirmation and NOT hidden in T’s & C’s as you suggest. In the IMPORTANT INFORMATION section as per below:
PLEASE NOTE the dates advised for collection and delivery on Part Load services can be subject to change as delays can occur beyond our control so please allow 24 hours / 48 Hours. We advise you not to book flights or travel plans the same day of advised date. You are required to be flexible to suit our schedule on this service which could.
5. NEVER at any point have you been referred to your terms and conditions. We have always been on hand and replied promptly and clearly to answer any questions you have had.
6. We pride ourselves on our customer service and will always go the extra mile to look into any complaints. However you must give us the opportunity via a call or email to resolve any issues you may have. In this instance you have not done so.
7. As you can appreciate we are now in the middle of summer when most people are keen to move. We have to find availability on the next vehicle after you provide your delivery address and at this time of year this can take a number of weeks. In this instance you provided us with your delivery address on 24th May 2018. We then provided you with an invoice for your additional 6 weeks storage costs which was not paid until 31st May 2018. Therefore we could not even request a schedule for your delivery with transport before this date which was 6 weeks in total.
8. You then asked for a dedicated service from the Uk to Ireland rather than the part load / shared service you requested originally and wanted this in the quickest time possible. Availability is extremely limited at this time of year and at a premium price which is beyond our control.
9. You were advised on your quote and booking confirmation which again what your costs are based on, four weeks free storage, for which you received. We charged you an additional £80 for an EXTRA 6 weeks storage ( 11 weeks Store period for weeks in total for £80) ) for which payment was delayed by yourself and we had to chase you for.
10. All the boxes were prepacked by yourself not our Crew,so we cannot comment if the packing of them was insufficient or not.
11. We are a move management company which means we provided services worldwide using our network of approved Removal or Shipping agents. Allowing us to provide a bespoke service based on each customers request and budget.
We appreciate your feedback and If you contact us directly we will be happy to discuss your comments.
Sky Global Relocations
Published on: July 16, 2018
Very professional company, competitive price and very pleasant to deal with. My goods all arrived in good shape and in good timeframe.
Response of Sky Global Relocations Limited
Thank you so much for your kind words, wishing you all the best in your new home in the US.
Sky Global Relocations
Published on: May 11, 2018
Leane was a pleasure to work with and very professional and prompt.
I’ve moved internationally several times using Pickfords etc and Leane was twice as good at least!
Moving is a very stressful process but we was kept up to date with the progress collection and delivery as we booked a part load service I was also informed about any possible delays.
Overall, Sky Global Relocations is definitely a great organisation if you're moving abroad and need a reliable and friendly service and cannot say a negative thing about the service provided from start to finish. My co-ordination was very quick to replying an email (in some cases, less than 5 minutes) always answered all my questions and made things easy every step of the way excellent coordinator highly recommended with lots of knowledge.
EXELLENT!! (WOULD NOT BE ENOUGH). The staff respond ASAP, I mean fast to what ever your need is. (And i have a 5 hour time difference). I had some personal issues where i had to cancel my shipment once (at last min) and Leane and staff worked so hard and saved me a LOT of money, and I was able to re-ship a few weeks later with little cost associated, but again that was MY fault. Sky Global fixed this for me. I would use them again and tell others which i already have. Dont waste time or money or BS on other firms. I used one prior and couldnt EVER get ahold of them, so i dropped them. Sky global made everything very easy. THANK YOU!!!
Response of Sky Global Relocations Limited
HI Sabine,
Thank you so much for your lovely review, a little compassion goes a long way and its been a real pleasure working with you.
Thank you for your Business :)
Published on: November 8, 2017
A number of boxes were damaged and items lost. Great service from delivery lorry staff. Significant payment problems and inflexbility due to company's online payment service breaking down for a prolonged period
Response of Sky Global Relocations Limited
Hi Simon,
Thank you for your review.
Your items were collected from your own store unit, the loading inventory advises that some items were damaged on collection prior to our crew loading
If you email me the missing items we will certainly look into this for you.
With regards to payment options, unfortunately the gatway provider have a few issues with the payment gateway which is outside of our control. This however did not affect any aspect of your booking or cause any delays with your move. Alternative options were provided to you including card payment.
We thank you for using our Services and wish you happniess in your New Home.
Published on: November 7, 2017
HI my name is Becci and I would like to say a huge Thank you for your service :).
We were happy with both the price and the level of service provided. On the one day before packing, the crews were lovely, very helpful and were nice. Overall we had no problem. Our belongings were delivered to us safely. The team worked really hard and with a dedication. The office team were helping throughout my move which took a lot of the stress out of the whole operation. Always on hand to answer my sometimes manic emails which were all answered promptly, smoothing my concerns from start to Finish.. I am really pleased that I have used this company for my move. I will not hesitate the slightest to recommend this company.
Becki Hall
I used an internet website for international removers and received five quotations. Although not the cheapest quote Sky Global Relocations were without doubt the most professionally detailed and once direct contact had been established they proved themselves to be thoroughly professional, amazingly helpful and very pleasant to deal with. I booked a groupage shipment from Belgium to the USA and was surprised to receive my goods over almost 3 weeks quicker than expected. The shippers in America who transported our goods from the port to my home were very friendly and efficient.We would definitely recommend your Sky Global Relocations to anyone else.
A G
Response of Sky Global Relocations Limited
Thank you for you kind comments and your Business.
Wishing you Happiness in your New Home 😃
Published on: November 8, 2017
It was a pleasure dealing with sky global. It was refreshing to work with a company which has a human voice at the end of the phone and Leane was always available to help with questions or changes, which took all the hassle and stress out of the move.
Response of Sky Global Relocations Limited
Thank You Zeb.
Great to work with you, wishing you Happiness in your New Home 😃
Published on: November 8, 2017
Very happy with the service provided by the guys. Everything packed up and completed without any hassle. They represented your org extremely well
Many thanks
David
Response of Sky Global Relocations Limited
Thank You!
I will pass your comments onto our Crew 😃
Published on: November 8, 2017
We shipping our items from the US to the UK in 2015 and it was not a great experience. We were a little hesitant when we found out we would be moving back and had to ship our items again. Sky Global had excellent reviews and Leane's communication from the start was exemplary. She explained everything and gave us a very detailed quote that was far less than the competitors. International shipping is not an easy course but she jumped in any time we needed her and made everything right and made sure we felt comfortable. We now are settled in the US and our items arrived in great condition. We would highly recommend Sky Global to anyone needing to ship internationally.
Response of Sky Global Relocations Limited
Thank you for your kind works, you were a pleasure to work with 😃
Published on: November 8, 2017
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Sky Global Relocations Limited
WS11 0EL Cannock
Response of Sky Global Relocations Limited
Thanks Jodi 😊
You were a pleasure to deal with, wishing you and your family lots of fun in the sunshine.
All at Sky Global Relocations Team
Published on: June 4, 2019