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International removals
National moving
About
The Chelmsford Removal Service
We are one of the largest independent home and commercial removal companies in the Chelmsford and Braintree areas, and indeed throughout Essex. We are accredited by the British Association of Removers and a Which? Trusted Trader so you can be assured of a great level of service. We offer a range of professional and reliable services at great value, including home removals, office removals and storage, all of which include boxing and packaging of your goods for safe transport. If you are interested in booking us for your next move, whether it's commercial or residential our service is always a personal one, so feel free to contact us now for a free quote »
Chelmsford Removals are proudly used by Rightmove RemovalsRead more
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Reviews
158
Sirelo and Google reviews
0% of the users recommend this removal company
C.B.
June 9, 2024
on Sirelo
A Disappointing Experience with Chelmsford Removals
I hired Chelmsford Removals for a two-part service involving a removal and the reassembly of a large wardrobe, and was charged £689. Expecting a professional service, I was assured by the company that their team was highly qualified. However, the experience was anything but professional.
From the start, the dismantling of our wardrobe was mishandled, leading to a chaotic and stressful situation at our new property. One team member, left to manage the wardrobe assembly alone, clearly struggled with the task. The wardrobe, which was in perfect condition prior to the move, was subject to such poor handling that my son and I ended up assisting with the unloading to speed things up.
The process was fraught with issues: loud banging from improper tool use, a lack of coordination, and visible struggle were just the beginning. It culminated in the wardrobe being left in a state of absolute disrepair—misassembled and damaged. When we reported the issue, Chelmsford Removals defensively claimed the wardrobe was already damaged, contradicting the evidence we provided from the move day.
Further, when we requested a written statement clarifying the alleged pre-existing damages, all we received was an offensive offer of £50 as a 'gesture of goodwill.' This response was not only inadequate but also dismissive of the significant inconvenience and cost their service has caused us.
WARNING …!” Read their terms and conditions “Exclusions of liability” specially clause (11.3) and (11.3.15) there are misleading. They do not disclose this in their website or when they visit you at home to quote, which is clearly against the CONSUMER RIGHTS ACT 2015.
This experience has been frustrating and costly. The lack of professionalism and skill promised by Chelmsford Removals turned what should have been a straightforward move into a nightmare.
I cannot recommend their services based on our experience, and we caution potential customers to consider other more reliable removal services.Read more
I hired Chelmsford Removals for a two-part service involving a removal and the reassembly of a large wardrobe, and was charged £689. Expecting a professional service, I was assured by the company that their team was highly qualified. However, the experience was anything but professional.
From the start, the dismantling of our wardrobe was mishandled, leading to a chaotic and stressful situation at our new property. One team member, left to manage the wardrobe assembly alone, clearly struggled with the task. The wardrobe, which was in perfect condition prior to the move, was subject to such poor handling that my son and I ended up assisting with the unloading to speed things up.
The process was fraught with issues: loud banging from improper tool use, a lack of coordination, and visible struggle were just the beginning. It culminated in the wardrobe being left in a state of absolute disrepair—misassembled and damaged. When we reported the issue, Chelmsford Removals defensively claimed the wardrobe was already damaged, contradicting the evidence we provided from the move day.
Further, when we requested a written statement clarifying the alleged pre-existing damages, all we received was an offensive offer of £50 as a 'gesture of goodwill.' This response was not only inadequate but also dismissive of the significant inconvenience and cost their service has caused us.
WARNING …!” Read their terms and conditions “Exclusions of liability” specially clause (11.3) and (11.3.15) there are misleading. They do not disclose this in their website or when they visit you at home to quote, which is clearly against the CONSUMER RIGHTS ACT 2015.
This experience has been frustrating and costly. The lack of professionalism and skill promised by Chelmsford Removals turned what should have been a straightforward move into a nightmare.
I cannot recommend their services based on our experience, and we caution potential customers to consider other more reliable removal services.Read more
Failure to comply
Moved from Loughton (United Kingdom) to Sawbridgeworth (United Kingdom)
