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What makes your company stand out?
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Services
International removals
National moving
Car & Vehicle transport
Piano transport
Art transport
About
Matthew James is a 3rd generation family business that prides itself on providing excellent service for its customers.
Since their inception, the company has grown from a traditional local moving company to a specialist mover providing a complete range of National, European and International removal services and they have become a trusted industry specialist for moves to France, Spain and Portugal and across Europe and the World.
The De-Machen family still has a very hands-on approach. This makes sure that the principles, standards and meticulous attention to detail that have made the company successful are maintained and that every customer receives the high level of service that has earned the company its excellent reputation both with its own customers and within the moving industry itself.Read more
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What is your insurance policy? How do you deal with damaged items?
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Reviews
223
Sirelo and Google reviews
44% of the users recommend this removal company
G.S.
October 22, 2024
on Sirelo
Avoid at all costs. Leave you waiting for good damage your good take no responsibility whatsoever and blame the customer for any issues. Read my trust pilot review.
Damage settlement
Moved from Marbella (Spain) to Glasgow (United Kingdom)
E.
October 2, 2024
on Sirelo
A huge scam. Do NOT spend money with them. They promised us a 10-week delivery, put us in a cheaper delivery method without telling us about it and the massive delays it would entail, charged us the same amount of money as a normal shipment. 4 months and counting and we are still waiting. It’s a nightmare. When I first spotted the problem they refused to help and simply told me too bad for me, I can’t sue. Please learn from my experience.
Moved from Barcelona (Spain) to San Francisco (United States)
A.T.
March 27, 2024
on Sirelo
Professional, polite. Survey in person, not intrusive, did not call a million times to pressure me into choosing them.
Moved from London (United Kingdom) to Stockholm (Sweden)
Jeanette Newcombe
October 3, 2022
on Sirelo
We opted for a shared load service and first contacted Matthew James in January 2022 . We had researched which company to use and had read the good reviews and saw that they advertised weekly services to Spain. We spent just under £6k with them. We could not fault the service up to and including collection of our possessions - although we were slightly concerned that the Transport Manager himself turned up to load our possessions and told us they had lost 2 drivers and a porter which was why they were short staffed. We did not need our possessions until beginning of August and were in email communication with the company. At no time in all of our communications were we told they would be very busy in August and we would have to wait for delivery. On 4th August we contacted Matthew James to arrange delivery but were met with constant delays never really being given a truthful answer about a delivery date. Eventually our delivery arrived 21st September delivery guys great but also said when talking about delays “oh yes August always like this’. My poor rating is for (1) the delays which we were not told about (2) still paying storage costs whilst they delayed (3) the misleading wording re weekly visits in both website and initial conversations (4) the EXTREME patronising conversations with customer service when I complained (5) I was offered an ex-gratia payment because they admitted they should have provided a better service BUT I would have to sign to say I would not post an adverse review and forgoe any other financial claim (before receiving our furniture !). My key advice would be to bear in mind that if you are reading reviews - there may be several more adverse reviews that people would want to make but couldn’t because they had signed the waiver . WOULD NOT RECOMMEND THIS COMPANY TO ANYONERead more
Moved from Diss (United Kingdom) to Alcoi (Spain)
E.T.
August 11, 2022
on Sirelo
A disgrace, don’t have enough words to describe the horrible service and experience we are having with this company. Avoid it at all cost
Packing of furniture
Failure to comply
Moved from Teddington, London (United Kingdom) to Madrid (Spain)
M.L.
April 1, 2022
on Sirelo
Overall very good but there was so much paperwork to do - I wonder if there is a way that it could be more automated.
Clean, efficient
Punctual and stuck to commitments
Moved from Uxbridge (United Kingdom) to Dreux (France)
