Matthew James Removals
Pros and cons
DA2 6QH Dartford
About removal company Matthew James Removals
Matthew James is a 3rd generation family business that prides itself on providing excellent service for its customers.
Since their inception, the company has grown from a traditional local moving company to a specialist mover providing a complete range of National, European and International removal services and they have become a trusted industry specialist for moves to France, Spain and Portugal and across Europe and the World.
The De-Machen family still has a very hands-on approach. This makes sure that the principles, standards and meticulous attention to detail that have made the company successful are maintained and that every customer receives the high level of service that has earned the company its excellent reputation both with its own customers and within the moving industry itself.
Services
Associations
BAR Fedemac IAMServices
Associations
BAR Fedemac IAMDetails
Bad experience with Matthew James. The main issue was communication and time of collecting and developing.
I tried to communicate with them using all time email. And never communicate with me at the reasonable time.
I got that the collecting was from Monday to Friday because my wife flying on Sunday. In the week of delivering we didn't receive anything previous information, we sent a daily email but without any answer. And on Wednesday they said to me on Monday or Tuesday of the next week. I must call long 4 times, I get the delivering was on Sunday morning when my wife flow this evening.
On delivering, the same situation without any answer. Until 15 days after of collecting, they said to me at the end of the Third week after collecting and on Wednesday of the Third week, they said to me the delivering will be the 5th week after delivering, they come on Tuesday and they notified this on Monday evening. The report of the flow of moving was unexistent until the last minute.
O.. Read more
I chose Matthew James because they looked like a good company but I was so wrong. They quoted £4,600 for a 3 bedroom house to Spain. They could only bring half the stuff but didn't tell me until I had travelled to Spain and my husband had also left so there was nothing we could do. The people who were going to rent my house dropped out because they couldn't move in. When we received the delivery it was labelled very badly so we had to open everything to find anything all at once. They had snapped off my dressing table legs and labelled it snapped off legs!! We received our dining table legs solid oak but they 'lost' our dining table top and after waiting 3 months they are now saying they never picked it up and that we must still have it! I am now reporting them for theft. They have left me waiting for this pathetic verdict since the 16th December. I am still left with half my furniture in England and have to pay someone else to pick it up. I would strongly advise anyone not to touch th.. Read more
Seemed the most professional
They are personable when they arrive, the packing is fantastic, the delivery time frame is great as they work with you. The price is good. This company have a way of making a move enjoyable through there professional approach. It makes the customer not stress as you know they are on top of their game. The owner of this company is an amazing businessman as his staff are outstanding. Would never use anyone else. The packing was so good it's taking me a while to unpack but nothing was broken or damaged so that tells a story about these great guys! Wel done lads.
Headquarters
Matthew James Removals
DA2 6QH Dartford
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