Matthew James Removals

5.3
Out of 9 Sirelo reviews
44% of the users recommend this removal company
This removal company scores a 9.0 out of 152 reviews on other platforms.
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Professional
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Price
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Unprofessional
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Communication
2
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Unfriendly
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About Matthew James Removals

Matthew James is a 3rd generation family business that prides itself on providing excellent service for its customers.

Since their inception, the company has grown from a traditional local moving company to a specialist mover providing a complete range of National, European and International removal services and they have become a trusted industry specialist for moves to France, Spain and Portugal and across Europe and the World.

The De-Machen family still has a very hands-on approach. This makes sure that the principles, standards and meticulous attention to detail that have made the company successful are maintained and that every customer receives the high level of service that has earned the company its excellent reputation both with its own customers and within the moving industry itself.

Unit 10, Masthead Capstan Court, Crossways Business Park
DA2 6QG Dartford

Services

International removals
National moving

Associations

Matthew James Removals is accredited by the following associations:
Fedemac

Type of Removal Company

Unknown
5.3
Out of 9 Sirelo reviews
44% of the users recommend this removal company
This removal company scores a 9.0 out of 152 reviews on other platforms.
Write a review
Review
Type of move
9 out of 9 reviews shown
September 2019 move to storage from Bexley. September 2020 delivery to Chislehurst.

In this world of such negativity it gives me great pleasure to say something nice about a company who’s services excel your expectations.

I was recommended [name removed by Sirelo] by a friend of mine and from the initial dealings with the office staff, agreeing the quote and making the arrangements, I felt comfortable that I was dealing with a professional outfit.

The packing and wrapping was done by [names removed by Sirelo] who didn’t come up for air except when persuaded to have a cup of tea. They were very respectful and their attention to detail was first class.

A year later our delivery was arranged and a 3 man team (names removed by Sirelo) turned up with our goods and furniture. Again, they were very friendly and worked their socks off! They placed each item in its designated room and couldn’t do enough for us.

Overall, from start to finish we were very impressed and wouldn’t use anybody else if we move again.
Moved from Bexley (United Kingdom) to Chislehurst (United Kingdom)
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Terrible experience using this company for moving from London to Switzerland, even though we opted for the most expensive package. Unprofessional and spotty communication even in the beginning but after the delivery was complete and we still had questions they simply decided to ghost us and we haven't received _any_ communication from them for over a month! Zero client care. We still need help with the customs clearence which a spectacularly inept partner of theirs (FILIDS Sarl) arranged and [name removed by Sirelo] refuses to communicate at all! The movers decided to randomly leave some of our belongings in the apartment for which we now have to arrange additional postage. For 4,500 GBP it certainly feels like an absolute rip off. Do yourself a favor and stay as far away from this company as you can!
con
Poor communication
con
Awful customer experience
Moved from London (United Kingdom) to Luzern (Switzerland)
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Disaster, poor communications, left my key in my garden not in shop as requested, DUMPED all my furniture in my KITCHEN , 2 x 9 feet sofas on top of each other, 3 tables. 2 coffee tables, unit etc. Spoke to [name removed by Sirelo], we put in YOUR house, what more do you want, we won't be returning.
con
Communications
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Take your money then don't give a damn
Moved from Dartforrd (United Kingdom) to Haute Soane (France)
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Great communication, organised and always reliable. Extremely happy with the outstanding service I received and would highly recommend.
pro
Professional
pro
Reliable
Moved from Welling (United Kingdom) to Bexleyheath (United Kingdom)
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Terrible. Salesman advised that our shipment would leave UK on 29th June. Shipment did not leave UK until 27th July. When queried, salesman began quoting small print, advising that all times are approximate. Management ignored repeated requests for updates and could not confirm a shipping date. I made 4 separate requests for the Managing Director to call me which he never did, making several excuses each time. Customer service advised in writing that he was 'unavailable' as he 'heads up a multi-million pound business.' The cost of this move was £5835. They will tell you what you want to hear to secure a sale. Quick to take the money and no interest in the customer once they have it. The company will put more effort in attempting to remove your Trustpilot review (by reporting it for various reasons) than resolving any issues. However, I feel sorry for the lady whose full-time job at Matthew James is to attempt to have reviews removed / defend the actions of this amateur organisation. The 'unreasonable demands' mentioned below are completely fictitious, simply an effort to undermine my review. All correspondence is available to anyone who wishes to contact me. I would be interested to see just how many reviews the company has removed to date. Avoid.
con
Incompetent, unprofessional
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Arrogant, deceitful
Moved from Aberdeen (United Kingdom) to New York (United States)
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Bad experience with Matthew James. The main issue was communication and time of collecting and developing.

I tried to communicate with them using all time email. And never communicate with me at the reasonable time.
I got that the collecting was from Monday to Friday because my wife flying on Sunday. In the week of delivering we didn't receive anything previous information, we sent a daily email but without any answer. And on Wednesday they said to me on Monday or Tuesday of the next week. I must call long 4 times, I get the delivering was on Sunday morning when my wife flow this evening.

On delivering, the same situation without any answer. Until 15 days after of collecting, they said to me at the end of the Third week after collecting and on Wednesday of the Third week, they said to me the delivering will be the 5th week after delivering, they come on Tuesday and they notified this on Monday evening. The report of the flow of moving was unexistent until the last minute.

On the other side, the box was really well for my wife and when we opened the boxes, we only discover 2 glasses and 2 glass figures have been broken but outside boxes were damaged and wet.

In summary nothing of communication, big problems with collecting and delivering. And in general moving with real problems.
con
delay in collecting
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delay in delivering
Moved from Navalcarnero (Spain) to Maynooth (Ireland)
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I chose Matthew James because they looked like a good company but I was so wrong. They quoted £4,600 for a 3 bedroom house to Spain. They could only bring half the stuff but didn't tell me until I had travelled to Spain and my husband had also left so there was nothing we could do. The people who were going to rent my house dropped out because they couldn't move in. When we received the delivery it was labelled very badly so we had to open everything to find anything all at once. They had snapped off my dressing table legs and labelled it snapped off legs!! We received our dining table legs solid oak but they 'lost' our dining table top and after waiting 3 months they are now saying they never picked it up and that we must still have it! I am now reporting them for theft. They have left me waiting for this pathetic verdict since the 16th December. I am still left with half my furniture in England and have to pay someone else to pick it up. I would strongly advise anyone not to touch them with a barge pole. They are appalling.
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Destroyed and lost furniture
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Late, bad packing, won't reimburse damaged items
Moved from Manchester (United Kingdom) to Granada (Spain)
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Seemed the most professional
pro
Guys and truck were perfect
con
Office was a bit vague
Moved from Evian Les Bains (France) to Murcia (Spain)
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They are personable when they arrive, the packing is fantastic, the delivery time frame is great as they work with you. The price is good. This company have a way of making a move enjoyable through there professional approach. It makes the customer not stress as you know they are on top of their game. The owner of this company is an amazing businessman as his staff are outstanding. Would never use anyone else. The packing was so good it's taking me a while to unpack but nothing was broken or damaged so that tells a story about these great guys! Wel done lads.
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Brillant
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Professional
Moved from Manilva (Spain) to Brough (United Kingdom)
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Other reviews

Google
9.0
152 reviews

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