Simpsons Removals & Storage
Blue Hawk House
DA10 0PP Dartford
0800 515 930
Pros and cons
Careless with furniture (1)
71% of the users recommends this removal company
About removal company Simpsons Removals & Storage
Simpsons is the removals company for all your moving needs. In October 1979 founder Barry Simpson formed Simpsons Removals and Storage Ltd and the Kent based company has since become a leading industry brand. For all home removals, business removals and relocation services throughout the UK, Europe and the developed world, the professional moving team at Simpsons can help.
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[name removed by Sirelo], a 'manager' at the site initially accepted a time-frame of 5 days in August. We think he forgot about it, as when the date approached and we followed up, the company started to become less responsive. We finally phoned [name]. He promised to call back in 20 minutes. And then CLAIMED TO BE ON HOLIDAY to avoid us. Literally took our call in the morning, and then handed our case to a junior staff member. The junior staff member apologised for the confusion and we had to book another company.
Pros and cons
Didn't return calls as promised
Went on vacation to avoid us
➝ Moved from Madrid (Spain) to London (United Kingdom).
Move to spain from the UK
Fantastic service. All charges explained in full.
Great service from the lads that came to move my belongings. Everything tagged and logged. Insurance provided. (Extra charge but this is explained at the start)
Pre arranged dates for pick up and delivery.
All round cracking service.
Pros and cons
➝ Moved from Birkenhead (United Kingdom) to Pinada De Mar (Spain).
From the beginning to the end everyone we had dealings with were really helpful it made a stressful situation. So much easier
Pros and cons
Information was great everyone was helpful and friendly
Showed up on dates which were arranged
➝ Moved from Windsor (United Kingdom) to Zurgena Spain (United Kingdom).
Our goods were picked up in September. Excellent service up until then. Sadly our goods have not even left the country! They are in a shard container that is not yet full. They offered for us to have the goods moved earlier if we paid more. We can't afford to do that
➝ Moved from Cambridge (United Kingdom) to Auckland (New Zealand).
Excellent service. My only complaint was that, as they did not send a surveyor to check the load first I ended up paying more than I expected. But it was worth it.
➝ Moved from Whitstable Kent (United Kingdom) to Ballyhaunis, Co Mayo (Ireland).
The company used good communications. Prompt service which was a delight to receive
➝ Moved from Hunmanby Filey (United Kingdom) to Misterhult (Sweden).
Should be 0 stars. The container still hasn't left England and they have had it for over a month already. They have contacted us t upgrade to air mail at a big extra cost to us. Shocking!
➝ Moved from London (United Kingdom) to Griffith (Australia).
Very professional, friendly and helpful. Their surveyer was polished and his initial estimate was spot on. The support team was flexible and assisted well with a change of date. The moving team were efficient and helpful. Great service all round.
➝ Moved from Twickenham (United Kingdom) to Cork (Ireland).
The goods have not reached the destination yet, so I cannot give full feedback. I'm happy with the service until now.
➝ Moved from Durham (United Kingdom) to Bengalore (India).
Beschadegingen en krassen en diverse bezittingen
➝ Moved from Gateshead (United Kingdom) to Amsterdam (The Netherlands).
Turned up and completed packing effectively, loaded ready for storage with no issues. Professional service and nice people to deal with.
➝ Moved from Gravesend (United Kingdom) to Shipston-on-Stour (United Kingdom).
The movers were really friendly and Handled our stuff with care but I felt the accounts department tried to make me pay more money even though all dimensions had been give to there account manager, make sure that before you get your stuff taken you provide all dimensions and get them to confirm it, thank goodness I did that or I would have had to pay almost £700 more to get my belongings on the other side. As a customer I felt almost helpless as they had already taken my stuff and then demanded more money but I did have the proof on email and they accepted the original quote was fair and have not heard back from them. Just be careful to do the same.
➝ Moved from Sunbury on Thames (United Kingdom) to Montego Bay (Jamaica).
Excellent service with minor issues. Too many emails from too many people causing confusion. The removal men themselves were excellent, courteous, on time (!) and helpful.
➝ Moved from Sheffield (United Kingdom) to Altinkum, Didim (Turkey).
Price. Fast and efficient with good correspondance
➝ Moved from Sheffield (United Kingdom) to Pretoria (South Africa).
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