Simpsons Removals & Storage



Average score of 6.2 out of 17 reviews

Blue Hawk House
DA10 0PP Dartford
0800 515 930

About removal company Simpsons Removals & Storage

Simpsons is the removals company for all your moving needs. In October 1979 founder Barry Simpson formed Simpsons Removals and Storage Ltd and the Kent based company has since become a leading industry brand. For all home removals, business removals and relocation services throughout the UK, Europe and the developed world, the professional moving team at Simpsons can help.

Services

Domestic removals
International moving

Details

Established
1979
Employing
Unknown
Trucks
Unknown

There are currently 17 reviews for Simpsons Removals & Storage.
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No recommendation

I booked a removal from Scotland to Northern Ireland and was given a guide delivery estimate of 7 to 21 days.

It took 58 days, so more two and a half times their estimate.

While this in itself was bad enough they also failed to keep me informed about this situation, providing neither reasons for the delay nor updated estimates, which is in violation of their own T&Cs.

In fact, they never even told me there was a delay.

I have emailed them countless times, including official complaints which were not acknowledged. All I got as response were half hearted non-apologies ('we're sorry you're not happy'). The pressing questions of where my stuff was, why it was delayed and when it would arrive were ignored.

When the items finally arrived they gave me all but three days notice despite originally promising me at least five.

Overall this experience has been very stressful and time consuming and if I could give 0 stars I would.

My advise is to avoid them at all costs.

Pros and cons
communication
delivery time
Moved from Dundee (United Kingdom) to Belfast (United Kingdom).


No recommendation

The delivery men themselves were lovely,the admin team were not very professional .The dates were changed,they asked for extra money for stairs,and a smaller vehicle,after my stuff was already removed from first address..Several different office staff seemed to be emailing me ,Sometimes for outstanding money owed when infact we had paid in full !

Pros and cons
Good friendly removal staff
Easily contactable by email
Too many departments not aware of each other's arrangements with the customer
Not fitting in with the needs of the customers original needs
Moved from Middlesex.london (United Kingdom) to Nazaret (Spain).


Recommendation

U.K. Team were excellent. Very efficient and well mannered. Irish side was handed over to an Irish company AMC. I was not aware this would happen. AMC staff were professional but no where near as well trained as Simpsons. However all delivered OK and very quickly.

Pros and cons
Professional
polite, well trained.
I do not think they gave me enough information on handing over to a local company.
Moved from Birmingham (United Kingdom) to Ardmore (Ireland).


No recommendation

[name removed by Sirelo], a 'manager' at the site initially accepted a time-frame of 5 days in August. We think he forgot about it, as when the date approached and we followed up, the company started to become less responsive. We finally phoned [name]. He promised to call back in 20 minutes. And then CLAIMED TO BE ON HOLIDAY to avoid us. Literally took our call in the morning, and then handed our case to a junior staff member. The junior staff member apologised for the confusion and we had to book another company.

Pros and cons
Didn't return calls as promised
Went on vacation to avoid us
Moved from Madrid (Spain) to London (United Kingdom).


Recommendation

Move to spain from the UK
Fantastic service. All charges explained in full.
Great service from the lads that came to move my belongings. Everything tagged and logged. Insurance provided. (Extra charge but this is explained at the start)
Pre arranged dates for pick up and delivery.
All round cracking service.

Pros and cons
Best Quotation
Good Service
Moved from Birkenhead (United Kingdom) to Pinada De Mar (Spain).


Recommendation

From the beginning to the end everyone we had dealings with were really helpful it made a stressful situation. So much easier

Pros and cons
Information was great everyone was helpful and friendly
Showed up on dates which were arranged
Moved from Windsor (United Kingdom) to Zurgena Spain (United Kingdom).


No recommendation

Our goods were picked up in September. Excellent service up until then. Sadly our goods have not even left the country! They are in a shard container that is not yet full. They offered for us to have the goods moved earlier if we paid more. We can't afford to do that

Moved from Cambridge (United Kingdom) to Auckland (New Zealand).


Recommendation

Excellent service. My only complaint was that, as they did not send a surveyor to check the load first I ended up paying more than I expected. But it was worth it.

Moved from Whitstable Kent (United Kingdom) to Ballyhaunis, Co Mayo (Ireland).


Recommendation

The company used good communications. Prompt service which was a delight to receive

Moved from Hunmanby Filey (United Kingdom) to Misterhult (Sweden).


No recommendation

Should be 0 stars. The container still hasn't left England and they have had it for over a month already. They have contacted us t upgrade to air mail at a big extra cost to us. Shocking!

Moved from London (United Kingdom) to Griffith (Australia).


Recommendation

Very professional, friendly and helpful. Their surveyer was polished and his initial estimate was spot on. The support team was flexible and assisted well with a change of date. The moving team were efficient and helpful. Great service all round.

Moved from Twickenham (United Kingdom) to Cork (Ireland).


Recommendation

The goods have not reached the destination yet, so I cannot give full feedback. I'm happy with the service until now.

Moved from Durham (United Kingdom) to Bengalore (India).


No recommendation

Beschadegingen en krassen en diverse bezittingen

Moved from Gateshead (United Kingdom) to Amsterdam (The Netherlands).


Recommendation

Turned up and completed packing effectively, loaded ready for storage with no issues. Professional service and nice people to deal with.

Moved from Gravesend (United Kingdom) to Shipston-on-Stour (United Kingdom).


Recommendation

The movers were really friendly and Handled our stuff with care but I felt the accounts department tried to make me pay more money even though all dimensions had been give to there account manager, make sure that before you get your stuff taken you provide all dimensions and get them to confirm it, thank goodness I did that or I would have had to pay almost £700 more to get my belongings on the other side. As a customer I felt almost helpless as they had already taken my stuff and then demanded more money but I did have the proof on email and they accepted the original quote was fair and have not heard back from them. Just be careful to do the same.

Moved from Sunbury on Thames (United Kingdom) to Montego Bay (Jamaica).


Recommendation

Excellent service with minor issues. Too many emails from too many people causing confusion. The removal men themselves were excellent, courteous, on time (!) and helpful.

Moved from Sheffield (United Kingdom) to Altinkum, Didim (Turkey).


Recommendation

Price. Fast and efficient with good correspondance

Moved from Sheffield (United Kingdom) to Pretoria (South Africa).

Simpsons Removals & Storage

Blue Hawk House
DA10 0PP Dartford
0800 515 930

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