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National moving
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Reviews
179
Sirelo and Google reviews
Sarah D
September 17, 2026
on Google
You were great from start to finish! it made the issue of having to work out what to do with all the room contents so much easier and avoided having to take it down to London just to lug it back up to Edinburgh in September. I’ll definitely be coming back to you for year 2!
Very grateful mum of a uni student!
Very grateful mum of a uni student!
Luna Rizzo
July 9, 2026
on Google
I requested a quote for a small removal from London to Aberdeen, consisting of 20 medium boxes and just 4 small items (a wicker unit, a planter, a plant, and a small altar). I explicitly chose a part-load/shared vehicle option and offered total flexibility with dates to keep costs down by sharing the journey with other customers.To my absolute shock, they quoted me a staggering £1,295!
This is an absurd and ridiculous price for such a tiny volume. The whole purpose of a shared move is to split costs, but they are clearly trying to charge for a full dedicated vehicle for just a few items. What kind of service is this? Totally unprofessional and a complete waste of time. Avoid them if you are looking for an honest or affordable quote.
This is an absurd and ridiculous price for such a tiny volume. The whole purpose of a shared move is to split costs, but they are clearly trying to charge for a full dedicated vehicle for just a few items. What kind of service is this? Totally unprofessional and a complete waste of time. Avoid them if you are looking for an honest or affordable quote.
Sabine Peters
July 7, 2026
on Google
UPDATE: second time using 1st movers to move house and they were great, very careful with all my items and so friendly. I highly recommend them. All my items arrived in perfect condition and I felt like they really respected all my belongings really well on the on and off load. Thank you team. Will be recommending you!
Used 1st movers for my trip from South England to East Lothian and I must say the service was exceptional. So helpful and took such good care of all our furniture and belongings. They also had the best price. I would definitely use them again and highly recommend!! Thank you to the team especially Damian, Alan and Sarah.
Used 1st movers for my trip from South England to East Lothian and I must say the service was exceptional. So helpful and took such good care of all our furniture and belongings. They also had the best price. I would definitely use them again and highly recommend!! Thank you to the team especially Damian, Alan and Sarah.
Constantinos Psaras
May 29, 2026
on Google
Used 1st Movers for a long-distance move from Southampton to Edinburgh. Small load (desk, chair, monitor, bicycle and boxes) but they treated it with the same care and professionalism as a full house move. The team were patient and flexible on collection day, Dave even waited an hour for me on delivery without any fuss. Would highly recommend for anyone moving to or from Edinburgh, especially for long-distance moves. Great service from a great small business.
Npöir Mkew
May 2, 2026
on Google
We used them a few years ago for a move within Edinburgh. They totally underestimated the move, and the people sent were not competent (eg they rolled our washing machine down the tenement stairs, over its axes, as they could not think of another way to get it down!). They broke my daughters bed at pick up (we found pieces of it in the old flat) and when they hadn’t finished still late at night they called us, and demanded extra money to complete the move - of they’d drive off with our remaining items (including the beds so we’d have nothing to sleep on).
After the move, when the items were broken, they refused to answer calls and didn’t respond to our email.
I have used a lot of removal companies, always decent enough. This experience thought me to only ever go with companies that are registered with an appropriate organisation with evidence of commitment to basic standards.
After the move, when the items were broken, they refused to answer calls and didn’t respond to our email.
I have used a lot of removal companies, always decent enough. This experience thought me to only ever go with companies that are registered with an appropriate organisation with evidence of commitment to basic standards.
Amy Alexandra
October 24, 2025
on Google
Unfortunately I had a terrible experience with this company with a move from London to Edinburgh.
It started when they packed items I told them a number of times to make sure they didn't pack as the items belonged to the landlord. They packed the items and I’ve since had to pay to ship them back to the landlord and have suffered a delay in getting my deposit back.
I found broken glass that wasn’t there before in my living room during the packing - they said they didn’t know how it happened.
My £2,000 bag was also stuffed at the bottom of a box.
I was prepared to let the above go as “these things happen” so didn’t raise them. However, the situation got worse so these “minor” mishaps exacerbated the situation and I have now raised these issues.
Worst of all, we agreed that the movers would unpack by 12pm latest on the day as I had a funeral for a close family member to attend. This was arranged ahead of time and I even asked if I should pay for a night’s storage instead given it was so important that they be done by 12. I was told this wasn’t necessary. They didn’t arrive until 12 pm meaning we missed part of the funeral and I also had to go into the van and unload items myself to ensure we at least made some of the funeral. They wouldn’t answer any calls on the morning so we sat waiting all morning for them to arrive. I received one email to say they would arrive by 10:30 and 10:45. That didn’t happen. This was extremely disappointing given I paid over £3,000.
What’s even more shocking is that they chased for second half of the payment less than an hour after the van left. It’s seems they have no issue communicating when they want payment.
I sent an email almost two weeks ago hoping to resolve the matter amicably. After sending a number of follow-ups, this still went unanswered. I sent a copy of my review to allow the company to comment last night and they conveniently phoned back this morning. They have denied any responsibility for the above and I can move on and accept that’s their position. It does not seem they have the capabilities to handle long haul moves. However, we clearly have entirely different views on this matter.
Edited to respond to the below:
The move wasn’t completed by 12:15 and the only reason why it was completed quickly is because I was inside the van unloading boxes alongside two men. My dad who is 75 also helped.
The company didn’t speak to me a week before. I added packing over a month before the move. The email confirmation said - date to be confirmed. My move out date was a Sunday. I heard nothing about what time they would arrive on Sunday so I called and emailed the company on the Tuesday. This was the first time I was asked if they could come a day before, on the Saturday. I said it would not be possible as the request so last minute. Had the company asked more than 5 days before the move, I could have accommodated this. They said it was fine to do the packing same day.
I have absolutely no issues with unexpected delays, which is why I suggested that I pay for an extras night storage in case there were delays but I was told this wouldn’t be necessary.
Regarding treatment, it’s unclear how the company has come to this view. I was more than accommodating to the movers on the day and got on with them very well. I helped pack and move boxes into the van and gave them use of my stereo along with asking multiple times if there was anything I could do to help them. I also offered anything they wanted out of the fridge and teas / coffees. At the end of the day the movers also went away with the drinks I had in the fridge which I was happy to provide. I also gave a tip even after all the frustration.Read more
It started when they packed items I told them a number of times to make sure they didn't pack as the items belonged to the landlord. They packed the items and I’ve since had to pay to ship them back to the landlord and have suffered a delay in getting my deposit back.
I found broken glass that wasn’t there before in my living room during the packing - they said they didn’t know how it happened.
My £2,000 bag was also stuffed at the bottom of a box.
I was prepared to let the above go as “these things happen” so didn’t raise them. However, the situation got worse so these “minor” mishaps exacerbated the situation and I have now raised these issues.
Worst of all, we agreed that the movers would unpack by 12pm latest on the day as I had a funeral for a close family member to attend. This was arranged ahead of time and I even asked if I should pay for a night’s storage instead given it was so important that they be done by 12. I was told this wasn’t necessary. They didn’t arrive until 12 pm meaning we missed part of the funeral and I also had to go into the van and unload items myself to ensure we at least made some of the funeral. They wouldn’t answer any calls on the morning so we sat waiting all morning for them to arrive. I received one email to say they would arrive by 10:30 and 10:45. That didn’t happen. This was extremely disappointing given I paid over £3,000.
What’s even more shocking is that they chased for second half of the payment less than an hour after the van left. It’s seems they have no issue communicating when they want payment.
I sent an email almost two weeks ago hoping to resolve the matter amicably. After sending a number of follow-ups, this still went unanswered. I sent a copy of my review to allow the company to comment last night and they conveniently phoned back this morning. They have denied any responsibility for the above and I can move on and accept that’s their position. It does not seem they have the capabilities to handle long haul moves. However, we clearly have entirely different views on this matter.
Edited to respond to the below:
The move wasn’t completed by 12:15 and the only reason why it was completed quickly is because I was inside the van unloading boxes alongside two men. My dad who is 75 also helped.
The company didn’t speak to me a week before. I added packing over a month before the move. The email confirmation said - date to be confirmed. My move out date was a Sunday. I heard nothing about what time they would arrive on Sunday so I called and emailed the company on the Tuesday. This was the first time I was asked if they could come a day before, on the Saturday. I said it would not be possible as the request so last minute. Had the company asked more than 5 days before the move, I could have accommodated this. They said it was fine to do the packing same day.
I have absolutely no issues with unexpected delays, which is why I suggested that I pay for an extras night storage in case there were delays but I was told this wouldn’t be necessary.
Regarding treatment, it’s unclear how the company has come to this view. I was more than accommodating to the movers on the day and got on with them very well. I helped pack and move boxes into the van and gave them use of my stereo along with asking multiple times if there was anything I could do to help them. I also offered anything they wanted out of the fridge and teas / coffees. At the end of the day the movers also went away with the drinks I had in the fridge which I was happy to provide. I also gave a tip even after all the frustration.Read more
