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National moving
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Reviews
159
Sirelo and Google reviews
Sewwandi Samarakoon
October 17, 2026
on Google
We initially used Senu Shipping to send a parcel from the UK to Sri Lanka by sea, and the service was excellent. Jaalaka, who handled things in the UK, was very helpful.
However, our experience when sending the same T chest box back from Sri Lanka to the UK by air freight was very disappointing.
The lady we dealt with in Sri Lanka initially informed us that the shipping cost would be calculated based on weight (per kg). Based on this information, we even reduced the weight of our parcel to minimise the cost. However, after collecting the box, the same lady informed us that the charges would actually depend on the dimensions of the box.
We had no issue with paying based on dimensions, but this should have been clearly communicated from the beginning. The lady was also not helpful when we tried to clarify the situation.
Very disappointed with the lack of transparency, inconsistent information and poor customer service from the Sri Lankan side. We expected much better communication from a company we had previously trusted.Read more
However, our experience when sending the same T chest box back from Sri Lanka to the UK by air freight was very disappointing.
The lady we dealt with in Sri Lanka initially informed us that the shipping cost would be calculated based on weight (per kg). Based on this information, we even reduced the weight of our parcel to minimise the cost. However, after collecting the box, the same lady informed us that the charges would actually depend on the dimensions of the box.
We had no issue with paying based on dimensions, but this should have been clearly communicated from the beginning. The lady was also not helpful when we tried to clarify the situation.
Very disappointed with the lack of transparency, inconsistent information and poor customer service from the Sri Lankan side. We expected much better communication from a company we had previously trusted.Read more
Buddhima Dhanushka
April 27, 2026
on Google
We recently sent several boxes to Sri Lanka via sea cargo, and it’s been a really upsetting experience. All the boxes arrived opened, and many of the items inside were missing. We’ve lost a significant amount of money and, more importantly, the things we carefully packed for our loved ones.
What’s even more frustrating is that the company is refusing to take responsibility, claiming this has never happened before—which is hard to believe given the situation.
Please be careful when choosing a cargo service. If you’re planning to send anything valuable or meaningful, I would strongly advise looking into other options. Sharing this so others don’t have to go through the same disappointment.
What’s even more frustrating is that the company is refusing to take responsibility, claiming this has never happened before—which is hard to believe given the situation.
Please be careful when choosing a cargo service. If you’re planning to send anything valuable or meaningful, I would strongly advise looking into other options. Sharing this so others don’t have to go through the same disappointment.
T M
April 23, 2026
on Google
This was my first experience shipping from the UK to Sri Lanka, and I’m very satisfied with the service.
Janaka handled everything smoothly from the UK. He was very friendly, always reachable, and kept me updated regularly. Even when there was a delay due to the Middle East situation, it was communicated well in advance.
Once the shipment arrived in Sri Lanka, the local office continued the same high level of service. The staff member there was just as helpful and ensured the delivery was arranged as promised.
Thank you to the Senu Shipping team for the excellent service. I would definitely recommend them.
Janaka handled everything smoothly from the UK. He was very friendly, always reachable, and kept me updated regularly. Even when there was a delay due to the Middle East situation, it was communicated well in advance.
Once the shipment arrived in Sri Lanka, the local office continued the same high level of service. The staff member there was just as helpful and ensured the delivery was arranged as promised.
Thank you to the Senu Shipping team for the excellent service. I would definitely recommend them.
Sam RSP
April 12, 2026
on Google
I used this company twice. The first time went smoothly, they collected it, and delivered it within a reasonable timeframe. That’s why I decided to use them again.
But last time, however the experience was a complete mess. It was supposed to be sent by airfreight, collected on time, but the box was never received by the residents. I tried calling the owner numerous times, but he never responded. I eventually managed to reach him through a friend, and only then was the package located.
Even though the address was clearly written on three sides of the box, they claimed they “could not find the address.” It was charged as airfreight, yet it took 3–4 weeks to arrive, and communication throughout the process was completely unresponsive.
But last time, however the experience was a complete mess. It was supposed to be sent by airfreight, collected on time, but the box was never received by the residents. I tried calling the owner numerous times, but he never responded. I eventually managed to reach him through a friend, and only then was the package located.
Even though the address was clearly written on three sides of the box, they claimed they “could not find the address.” It was charged as airfreight, yet it took 3–4 weeks to arrive, and communication throughout the process was completely unresponsive.
Achini Gunasekara
February 25, 2026
on Google
It was my first time using a cargo shipping service in my life, and it was with SENU Shipping. I’m really happy to say that the service was amazing—friendly staff, reasonable cost, minimum service time, and excellent door-to-door service. It was a great experience.
I highly recommend SENU Shipping and truly appreciate your efforts and great service. 100%!
Thank you so much ❤️ 😊
I highly recommend SENU Shipping and truly appreciate your efforts and great service. 100%!
Thank you so much ❤️ 😊
Minna Azmy
November 17, 2025
on Google
Senu Shipping – Very Unfair Pricing
We have used Senu Shipping 3 times to send parcels from the UK to Sri Lanka without issues. However, when we wanted to send from Sri Lanka to the UK, their pricing was very dishonest and unfair.
From the UK, they quoted LKR 2000 per kg for shipments over 11 kg, but when our contacts in Sri Lanka called, they were told LKR 1450 per kg for the same shipment. This huge difference is misleading and they were dishonet, so we decided not to go ahead.
Be careful – their prices are not reliable.
We have used Senu Shipping 3 times to send parcels from the UK to Sri Lanka without issues. However, when we wanted to send from Sri Lanka to the UK, their pricing was very dishonest and unfair.
From the UK, they quoted LKR 2000 per kg for shipments over 11 kg, but when our contacts in Sri Lanka called, they were told LKR 1450 per kg for the same shipment. This huge difference is misleading and they were dishonet, so we decided not to go ahead.
Be careful – their prices are not reliable.
