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National moving
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
207
Sirelo and Google reviews
Celia Cookson
September 8, 2026
on Google
I cannot praise Ed enough. Ed moved my storage from Exeter to Suffolk and he was professional, very accommodating and flexible even when things proved challenging. Good competitive rates and an excellent service. Hard working with a can do attitude. A really positive experience. I cannot recommend highly enough. Thanks Ed.
Alicja Kowalska
July 4, 2026
on Google
After being let down last minute, by a company we have pre-booked, this company was extremely responsive and fast at organising a home removal for us. They were also well priced. Best removal company/man with a van in Exeter. I'd recommend it to anyone I know. Thank you.
Andy Extance
June 23, 2026
on Google
I urge everyone to avoid these removers. We used them to move about 30 miles in April 2026. They damaged lots of our stuff, most importantly our washing machine. They snapped the door off its hinges, rendering it unusable, and then just put the door back into place, without telling us. Instead, we discovered the breakage the first time we needed to do laundry in our new home. They also snapped drawer handles off two very well-loved chests of drawers, and broke several other items.
I have emailed and called repeatedly over the last few weeks to ask how we can claim on the insurance that they say they have on their website for the damage to our washing machine. My emails received no response. Caesar picked up my first call, said he’d call back in 10 minutes. He didn’t, and then he didn’t pick up any of my further calls. I can only think he’s avoiding responding to me.
And these are just the breakages. They left several large pot plants and other garden items behind, because they ran out of space in the two vans to fit them. We had been worried about how much stuff we had beforehand, so we recorded a video of everything to show them. After we had sent it, they reassured us they would have enough space, but they didn’t.
They were also unprofessional in how they behaved and communicated with us. Surly is possibly the best way to describe it. One of the removers couldn’t speak English. He dropped an underbed storage box on the floor in front of me, at which point a bit broke off it. There were some other strange aspects that had worrying implications.
It’s hard to reconcile what we experienced with some of the other reviews. The most charitable thing I can say is that maybe they’re just not well set up for moving people with a lot of possessions. But I have seen several other bad Google reviews and so I repeat what another customer said: Avoid, avoid, avoid.
Edited in response to Ed Kowalski's reply below:
Based on my research, the typical notice period required for remover insurance policy is a week, not a day. For example the insurer AMC Removals say that: 'The insurance requires that claims be notified to the Remover within seven days of delivery'. As the reply indicates, I certainly did that. I have requested sight of the company's insurance policy to establish that what they are saying is true. I very much hope it's not another attempt to avoid responsibility, and that they do in fact have an insurance policy, but I am yet to see evidence of that.
It's also telling how the first response I receive is after I have publicly complained.
Update, June 23 2026
These removers have still not shared their policy wording to prove their claim that I needed to inform them within 24 hours of the damage, or that they do in fact have insurance.Read more
I have emailed and called repeatedly over the last few weeks to ask how we can claim on the insurance that they say they have on their website for the damage to our washing machine. My emails received no response. Caesar picked up my first call, said he’d call back in 10 minutes. He didn’t, and then he didn’t pick up any of my further calls. I can only think he’s avoiding responding to me.
And these are just the breakages. They left several large pot plants and other garden items behind, because they ran out of space in the two vans to fit them. We had been worried about how much stuff we had beforehand, so we recorded a video of everything to show them. After we had sent it, they reassured us they would have enough space, but they didn’t.
They were also unprofessional in how they behaved and communicated with us. Surly is possibly the best way to describe it. One of the removers couldn’t speak English. He dropped an underbed storage box on the floor in front of me, at which point a bit broke off it. There were some other strange aspects that had worrying implications.
It’s hard to reconcile what we experienced with some of the other reviews. The most charitable thing I can say is that maybe they’re just not well set up for moving people with a lot of possessions. But I have seen several other bad Google reviews and so I repeat what another customer said: Avoid, avoid, avoid.
Edited in response to Ed Kowalski's reply below:
Based on my research, the typical notice period required for remover insurance policy is a week, not a day. For example the insurer AMC Removals say that: 'The insurance requires that claims be notified to the Remover within seven days of delivery'. As the reply indicates, I certainly did that. I have requested sight of the company's insurance policy to establish that what they are saying is true. I very much hope it's not another attempt to avoid responsibility, and that they do in fact have an insurance policy, but I am yet to see evidence of that.
It's also telling how the first response I receive is after I have publicly complained.
Update, June 23 2026
These removers have still not shared their policy wording to prove their claim that I needed to inform them within 24 hours of the damage, or that they do in fact have insurance.Read more
noelia vladareanu anton
June 8, 2026
on Google
I’m a student moving out and Ed was incredibly helpful throughout the entire process. He made everything so easy and stress-free, and was always kind and responsive whenever I needed help. Overall, it was a very smooth moving experience thanks to him. Highly recommend!!!
Luca Stefan
May 27, 2026
on Google
Ed is fantastic he moved me yesterday 3 bed house in very hot weather . No complaints just pure hard work . What an amazing guy he helped me set beds up . Hi is like space designers all boxes stacked lovely in the house. I’m super happy with the service. I will definitely use Ed and his team again. Fantastic absolutely fantastic and the price really good. Thank you Ed you made my move stress free like you promised
Piotr
April 14, 2026
on Google
I used Ed Kowalski Removals for my move from Exeter to Swindon, and honestly, it went smoother than I expected. Moving from a 4-bedroom house is no small job, but the team handled everything really well. I chose the packing service, and it was definitely worth it – everything was carefully packed the day before. The next day, they moved everything and had it unloaded by the afternoon. No stress, no damage, everything arrived safely. Really reliable and professional service – I’d happily recommend them to anyone.
