About Speedy Moves
Our mission at Speedy Moves is simple: to provide high-quality, affordable services in a timely manner. We move everything, from a few boxes of your personal belongings to a full house.
CT20 3UJ Folkestone
Chamber of Commerce
Type of Removal Company
ReviewsWrite a review
I requested compensation for the damage however Speedy Moves claimed no responsibility, stating that they use other companies for the transportation and cannot offer any compensation and that the insurance that was included only covered fire, theft and damage. They apparently tried to get whatever company they hired to move our belongings to offer compensation but they too refused so I have been told that they cannot offer anything for the damage on our goods.
I paid €3900 to Speedy Moves and they are not inclined to even offer the smallest compensation, using the excuse that they are a low profit company. I am absolutely appalled by this! It's completely unacceptable to me that you hire a company move your belongings and then when things are damaged they claim no responsibility or offer any compensation for the replacement and repair of your goods!
Please be careful when using this company. Their motto is clearly that as long as your belonging arrive at the destination then their service is done, regardless of damage along the way!
As per our email correspondence, I am sorry we were unable to offer you compensation. I believe I have explained to you in great detail why that is the case and while we are not happy with the outcome there is nothing else we can do. That said, your 1 star review is unfair to say at least and upsetting for your move coordinator who has gone above and beyond to meet your every need, only to get this treatment for something that is completely out of our control. Due to unfortunate circumstances, your move did not meet our usual high standards but we have learnt from this experience to improve our services in the future.
Nevertheless, we wish you all the best in your new place.
I would like to remind you that your contract was for 20 m3 or 1,000 kg- this information was provided by you and we take absolutely no responsibility for it being incorrect. If the volume or the weight exceeds this, another van (or equivalent) is required and extra cost is incurred, as clearly stated in the contract.
Regarding the payment, we would much rather have it sent by you, however, since the outstanding balance was not cleared by the time the driver was ready to unload, the payment was taken from your account automatically. This was not unauthorised as we have the right to take a payment when it is due. You were allowed to pay upon delivery even though we normally require the full payment two weeks before the move date.
In regards to the delay, let me remind you there is an emergency situation brought on by Brexit and severely worsened by the Covid pandemic. Crossing borders can take a couple of days, a week, or even way longer in the current climate.
All the best,
Unlike larger removal companies, they were happy to initially discuss and assess based on inventory estimates.
We opted to include the packing service, which was 'manned' by their lovely staff.
The lorry drivers were Polish, and in spite of not speaking much English, we managed to communicate. They were friendly and very hard working. Note that like many other removal companies, the drivers do expect your own help with carrying things as well. In spite of some queries from the transport team, things turned out fine in the end including the time of arrival.
We did need to provide some help throughout the move, but in general very friendly service and great value for money.
The packing service, if one can call it that, was inferior and resulted in goods being damaged and broken, the packers had little knowledge of how to pack effectively, and the owner was more interested in going out for lunch than she was in managing her team. Our goods arrived in a shocking state, some boxes had been opened and there are still goods that cannot be accounted for. There was no coordinator available on the day our second truck arrived and the driver was so ill that he was incapable of doing more than the absolute minimum. This company does not deserve even one star!