Speedy Moves

5.0
Out of 12 Sirelo reviews
50% of the users recommend this removal company
pro
Price
4
pro
Communication
2
pro
Friendly
1
con
Careless with furniture
2
con
Price
1
con
Unprofessional
1

About Speedy Moves

Our mission at Speedy Moves is simple: to provide high-quality, affordable services in a timely manner. We move everything, from a few boxes of your personal belongings to a full house.

15 Ross House, Ross Way
CT20 3UJ Folkestone

Chamber of Commerce

Speedy Moves
# 12515183

Services

Unknown

Type of Removal Company

This removal company carries out moves itself, but may outsource moves to other companies.
5.0
Out of 12 Sirelo reviews
50% of the users recommend this removal company
Write a review
Review
Type of move
12 out of 12 reviews shown
This company is a scam. We unfortunately chose them even though they were more expensive because [name removed by Sirelo] was calling us all the time and told us things over the phone which ended up being all lies. (DO EVERYTHING BY EMAIL). The extra man we hired to helped us collect our items never came and we were told that they would refund us for this but they never did. After collecting our things (collection company being Pound a Mile) and when we were already on the way to another country they said that the weight of our things was 3x more than we said. We agreed that it might be slightly more but not that much. They charged us 1000 pounds more for delivery and a new customes paper that we have asked for and they could not provide. On delivery the driver pretended not to know English (even though in the end he wrote in perfect English that one item was missing) and gave us a paper that says the company is Bulgarian and with another company name (MoveDay Removals LTD). Now that we have most of our packages we know that the weight was more than 250kg but it only had around 100kg more not the 1000kg they claim we had and charged us for! (The missing item was very very light). [Name removed by Sirelo] said that due to the weight we had to have a whole van for ourselves and our things came in a small van and more than half the things were not ours even though they made us pay for the WHOLE VAN! This is not even a moving company. They hire others to do the move. Do not go for this company. We are so ashamed of choosing them and not realising that they are scammers. They asked for double the price after they had our goods and we were afraid of losing everything! By not providing us the paperwork for customs and telling us that it should have taken more time for customs clearance it is clear that this is a scam.
con
Package missing
con
Scammed us for 1000 more pounds!!!
Moved from Norwich (United Kingdom) to Porto (Portugal)
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Moved from uk to France in April 2020 , Initially quoted for 2 lorries they filled 2 lorries and delivered but said there was still stuff back in the UK to collect , we then paid £900 for another lorry to bring the remaining stuff to us . When that lorry arrived it was only half full but the lorry driver said that there was still furniture left in uk as he couldn’t get it in . When I questioned him he said he was polish and didn’t understand after some time he confessed that he had been told to do other drop offs on the way to us using the space in the lorry that we had paid for . We then had to return to UK at our cost to collect the remainder of our stuff as we had tenants moving into our house ! I WOULD NEVER RECOMMEND THIS COMPANY AND AS FOR THE ATTITUDE OF [Name removed by Sirelo]!! (Bunch of cowboys)
con
Damaged furniture, paid for extra van and they only half filled it leaving some of our furniture back in UK . Found out that they had used the other half of the van to do other customers drops at our expense
con
Unprofessional business practises
Moved from East Anglia (United Kingdom) to Aubusson (France)
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Speedy Moves moved our household from Germany to England between November 2020 and February 2021, our belongings were in storage with them for the 3 months. When everything arrived at our new home it was damaged and dirty; solid wood items with scratches so deep they cannot be buffed out; chips, cracks and scratches on all our beds, shelves and tables; tears in a brand new couch worth £2700! As our stay in Germany was quite short all of our furniture was less than 2 months old.

I requested compensation for the damage however Speedy Moves claimed no responsibility, stating that they use other companies for the transportation and cannot offer any compensation and that the insurance that was included only covered fire, theft and damage. They apparently tried to get whatever company they hired to move our belongings to offer compensation but they too refused so I have been told that they cannot offer anything for the damage on our goods.

I paid €3900 to Speedy Moves and they are not inclined to even offer the smallest compensation, using the excuse that they are a low profit company. I am absolutely appalled by this! It's completely unacceptable to me that you hire a company move your belongings and then when things are damaged they claim no responsibility or offer any compensation for the replacement and repair of your goods!

Please be careful when using this company. Their motto is clearly that as long as your belonging arrive at the destination then their service is done, regardless of damage along the way!
con
No responsibility
con
Damaged furniture
Moved from Landshut (Germany) to Bournemouth (United Kingdom)
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Response of
Dear Leandra,

As per our email correspondence, I am sorry we were unable to offer you compensation. I believe I have explained to you in great detail why that is the case and while we are not happy with the outcome there is nothing else we can do. That said, your 1 star review is unfair to say at least and upsetting for your move coordinator who has gone above and beyond to meet your every need, only to get this treatment for something that is completely out of our control. Due to unfortunate circumstances, your move did not meet our usual high standards but we have learnt from this experience to improve our services in the future.

Nevertheless, we wish you all the best in your new place.

Kind regards,
Speedy Moves
Very good contact with [Name removed by Sirelo] who kept me updated on every step and answered all my questions concerning brexit and customs. [Name removed by Sirelo] the driver was excellent and helped us load and unload after he drove all the way to arrive at 02:00am when we unloaded. A sterling effort. Will use again when moving hopefully not to soon!! 👍
pro
Price
pro
Communication
con
Not their fault but customs delays
Moved from Dartmouth (United Kingdom) to Antibes (France)
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We have chosen Speedy Moves based on friend's positive experience and were truly very happy with the process from the beginning untill the very end. We were worried about customs clearance after Brexit-we have heard all sorts, but even this went smoothly,the communication was excellent thought the process and when the last bit was unloaded, that was a time for big applause!
pro
punctuality
pro
Good price
Moved from Plymouth (United Kingdom) to Antibes (France)
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My move was from Liberec (Czech Republic) to Brighton (UK) just few days after brexit and Speedy Moves were absolutelly incredible with me, althought the legislation just changed and paperwork was rather exhausting but they have managed to guide my throught the process smoothly. Special thanks to [name removed by Sirelo] - she was always there for me.
pro
Communication
pro
Cheap quote
con
Lots of paperwork
Moved from Liberec (Czech Republic) to Brighton (United Kingdom)
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Warning: initial quote a scam. Final cost ~210% of quote. Based on incorrect weight measure and unaccounted additional cost. Unauthorized withdrawel of difference between pre-payment before evidence of correct delivery. Pickup 11 hours late. 2 weeks delivery instead of 2 days. No regular information without request
con
Delayed by 12 days
con
Unaccounted cost claims
Moved from Leeds (United Kingdom) to Bremen (Germany)
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Response of
Dear A.,

I would like to remind you that your contract was for 20 m3 or 1,000 kg- this information was provided by you and we take absolutely no responsibility for it being incorrect. If the volume or the weight exceeds this, another van (or equivalent) is required and extra cost is incurred, as clearly stated in the contract.

Regarding the payment, we would much rather have it sent by you, however, since the outstanding balance was not cleared by the time the driver was ready to unload, the payment was taken from your account automatically. This was not unauthorised as we have the right to take a payment when it is due. You were allowed to pay upon delivery even though we normally require the full payment two weeks before the move date.

In regards to the delay, let me remind you there is an emergency situation brought on by Brexit and severely worsened by the Covid pandemic. Crossing borders can take a couple of days, a week, or even way longer in the current climate.

All the best,
Speedy Moves
Turned up on time ,all went smoothly, driver [name removed by Sirelo] was very nice ..There was a long waiting time in Eurotunnel, so a minor delay occurred
pro
Cost
pro
Punctuality
Moved from Etchinhghill (United Kingdom) to Nice (France)
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We moved from the UK to the Netherlands and had a lot of stuff to move (2+ bedroom house).
Unlike larger removal companies, they were happy to initially discuss and assess based on inventory estimates.
We opted to include the packing service, which was 'manned' by their lovely staff.
The lorry drivers were Polish, and in spite of not speaking much English, we managed to communicate. They were friendly and very hard working. Note that like many other removal companies, the drivers do expect your own help with carrying things as well. In spite of some queries from the transport team, things turned out fine in the end including the time of arrival.
We did need to provide some help throughout the move, but in general very friendly service and great value for money.
pro
Friendly, Hard working, economical
con
Require some help, drivers don't speak English
Moved from Hillingdon (United Kingdom) to Assen (The Netherlands)
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very pleased with their service. From the beginning, the staff have helped me make my move as smooth as possible. Everything i said and my concerns were listened to and my quotes adjusted based on my load size. no reason to complain. very pleased, would recommend for those looking for a cheap moving company - thank you speedy moved!
Moved from Prague (Czech Republic) to Folkestone (United Kingdom)
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Absolutely appalling on every level! I would not recommend this company to anybody, ever!
The packing service, if one can call it that, was inferior and resulted in goods being damaged and broken, the packers had little knowledge of how to pack effectively, and the owner was more interested in going out for lunch than she was in managing her team. Our goods arrived in a shocking state, some boxes had been opened and there are still goods that cannot be accounted for. There was no coordinator available on the day our second truck arrived and the driver was so ill that he was incapable of doing more than the absolute minimum. This company does not deserve even one star!
Moved from Harrogate (United Kingdom) to Pineto (Italy)
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They did not deliver the number of movers we paid for. They stopped answering the phone or emails. The driver had to unload by himself. This caused damage to a number of our items that were too much for one man to move.
Moved from London (United Kingdom) to Dublin (Ireland)
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