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Reviews
Alex P
April 26, 2025
on Google
So here’s the problem: the removal estimates are extremely lowballed. They ask you what sort of house you have and what’s included in the move. You tell them all those details and then they give you a 2 hour slot for a competitive price. The problem is the move ends up being a lot slower than 2 estimated hours for the full move. In our case the move out segment took them 2,5hr which then led me to wonder if the whole thing would take 5/6 hours.
I communicated the situation at length via WhatsApp to the coordinator, because it didn’t feel right to dump my frustrations on the movers.
In a nutshell:
- they estimated 2 hrs for a 1 bedroom flat, moving boxes, bags, and dissembling bed and kallax shelf, and reassembling the furniture
- I detailed the additional furniture we were meant to move, in case we couldn’t sell it just to be safe (we sold it before they came)
- they said the cost was 170 for 2 hrs (and then 49 for every extra half hr).
- I thought 2 hours was too little, so I asked for 3 hours from the get go
- it took them 5 hours, without even reassembling the furniture
- ended up paying 415
Context: both flats had elevators.
Reading the reviews about people being left with furniture outside, left us extremely anxious. And as the cost of the move increased (due to them starting at 9, but finishing at 2pm), we were asked to pay the mover 200 on-site before the furniture was even inside the house. Which we did - as a leap of faith. A few minutes later we received an email stating we had to pay an additional 166 before the service was even finalized - I said I would pay when everything was inside because I was scared.
We paid the full 415 in the end - however it’s important to say: we forfeited assembling of the furniture and it is a long way from the initial estimation of the company (170)
I always want to give services that work with us a positive rating, but I will be honest, reading the reviews, and paying almost 4 times more than the initial quoted price, leaves anyone with a weird taste in their mouth.
Let’s be very honest: you’re the company - you’re supposed to quote based on your experience, if your average for a 1 bedroom is way above 170 why quote this?Read more
I communicated the situation at length via WhatsApp to the coordinator, because it didn’t feel right to dump my frustrations on the movers.
In a nutshell:
- they estimated 2 hrs for a 1 bedroom flat, moving boxes, bags, and dissembling bed and kallax shelf, and reassembling the furniture
- I detailed the additional furniture we were meant to move, in case we couldn’t sell it just to be safe (we sold it before they came)
- they said the cost was 170 for 2 hrs (and then 49 for every extra half hr).
- I thought 2 hours was too little, so I asked for 3 hours from the get go
- it took them 5 hours, without even reassembling the furniture
- ended up paying 415
Context: both flats had elevators.
Reading the reviews about people being left with furniture outside, left us extremely anxious. And as the cost of the move increased (due to them starting at 9, but finishing at 2pm), we were asked to pay the mover 200 on-site before the furniture was even inside the house. Which we did - as a leap of faith. A few minutes later we received an email stating we had to pay an additional 166 before the service was even finalized - I said I would pay when everything was inside because I was scared.
We paid the full 415 in the end - however it’s important to say: we forfeited assembling of the furniture and it is a long way from the initial estimation of the company (170)
I always want to give services that work with us a positive rating, but I will be honest, reading the reviews, and paying almost 4 times more than the initial quoted price, leaves anyone with a weird taste in their mouth.
Let’s be very honest: you’re the company - you’re supposed to quote based on your experience, if your average for a 1 bedroom is way above 170 why quote this?Read more
T N
April 1, 2025
on Google
DISGUSTING SCAM PEOPLE DO NOT USE STOLE MY MONEY AND TOOL BOX DAMAGED MY ITEMS AND RAN OFF HALF WAY THROUGH JOB
The company is scum and they made me pay for a job and left half way through abandoning me with all my furniture and fridge and boxes of items in the car park which I can’t carry as a female alone. The most embarrassing experience I’ve ever had.
They came to my first location filled the van then they disappeared between locations wasting time I payed for, when they turned up they asked for the money which I handed over (never give money before a job is finished I have learnt now) they then said they was leaving all my stuff in the car park unless I paid them £180 more but we already agreed on a price £196 which was for 2 hours it had only been 1 hour and I paid extra for 2 flights of stairs with no lift, when I said to them okay because I had no choice I said I needed to go to the cash point after they was done because I didn’t want to leave them with all my personal items which are expensive, they said rudely no and demanded to go and get it or they will leave, but with my items half in there van and they was currently putting it all over the car park, I wasn’t comfortable leaving them alone with my items and any professional person would have said not a problem given it was unexpected they started demanding more money after we agreed on price already. I didn’t trust them so I didn’t leave them with my items and they left ALL MY FURNITURE ON THE SIDE OF THE CAR PARK AND DROVE OFF, police attended and they said the reason they left was because of stairs but I paid extra so the police told them to come back but they did not,
They stole my tool box full of expensive tools aswell they kept it in the van
They damaged all my wood furniture too as they already had other items in the van prior to coming to me
I spent the next 4 hours with my friend lugging furniture up stairs as no other company could come out on Sunday with such short noticeRead more
The company is scum and they made me pay for a job and left half way through abandoning me with all my furniture and fridge and boxes of items in the car park which I can’t carry as a female alone. The most embarrassing experience I’ve ever had.
They came to my first location filled the van then they disappeared between locations wasting time I payed for, when they turned up they asked for the money which I handed over (never give money before a job is finished I have learnt now) they then said they was leaving all my stuff in the car park unless I paid them £180 more but we already agreed on a price £196 which was for 2 hours it had only been 1 hour and I paid extra for 2 flights of stairs with no lift, when I said to them okay because I had no choice I said I needed to go to the cash point after they was done because I didn’t want to leave them with all my personal items which are expensive, they said rudely no and demanded to go and get it or they will leave, but with my items half in there van and they was currently putting it all over the car park, I wasn’t comfortable leaving them alone with my items and any professional person would have said not a problem given it was unexpected they started demanding more money after we agreed on price already. I didn’t trust them so I didn’t leave them with my items and they left ALL MY FURNITURE ON THE SIDE OF THE CAR PARK AND DROVE OFF, police attended and they said the reason they left was because of stairs but I paid extra so the police told them to come back but they did not,
They stole my tool box full of expensive tools aswell they kept it in the van
They damaged all my wood furniture too as they already had other items in the van prior to coming to me
I spent the next 4 hours with my friend lugging furniture up stairs as no other company could come out on Sunday with such short noticeRead more
Humberto Yañez
April 1, 2025
on Google
Do NOT use Removals Zone – they straight up robbed me.
I had a terrible experience with this company. After they had already loaded my belongings into their van, they suddenly demanded additional fees, claiming I owed a £65 deposit for a parking fee. They refused to continue with the move until I paid. I did receive a confirmation saying I was due that deposit back — but they disappeared afterward and never paid it. That was two months ago, and I haven’t heard a word since.
On top of that, the workers had a poor attitude, worked extremely slowly, and clearly weren’t interested in doing a good job. The move eventually got done, but the stress, the shady pricing tactics, and the overall lack of professionalism made it a terrible experience.
Removals Zone may technically get your stuff from point A to B, but you’ll feel robbed, mistreated, and frustrated by the end. Avoid them at all costs.
I had a terrible experience with this company. After they had already loaded my belongings into their van, they suddenly demanded additional fees, claiming I owed a £65 deposit for a parking fee. They refused to continue with the move until I paid. I did receive a confirmation saying I was due that deposit back — but they disappeared afterward and never paid it. That was two months ago, and I haven’t heard a word since.
On top of that, the workers had a poor attitude, worked extremely slowly, and clearly weren’t interested in doing a good job. The move eventually got done, but the stress, the shady pricing tactics, and the overall lack of professionalism made it a terrible experience.
Removals Zone may technically get your stuff from point A to B, but you’ll feel robbed, mistreated, and frustrated by the end. Avoid them at all costs.
Roxy Chreptowicz
March 31, 2025
on Google
I was a little worried after reading all the reviews but had a pleasant experience! I included exactly what will be transported in my original message, including dimensions. I accepted the quote knowing that I might have to pay a little extra after reading the reviews but only incurred an extra £15 fee for stairs (as there were two flights of stairs, i thought they meant 'floors', though i did actually carry all the stuff myself to ground floor and they picked it up from there to make it a bit faster BUT i did have a few boxes more than i originally said i would). The two men who arrived PROMPTLY for my pick up were pleasant and friendly, though language was a little tricky. i tried to explain they would have to take a specific route as its a one way street but communication wasn't quite there and they ended up having to go round in circles a bit. I had to leave them in my flat alone to go get some cash which wasn't a problem at all. they dismantled and re-assembled the sofa to fit it through the corners. None of the items were wrapped (such as mattress, or the sofa) but they had blankets on the floor of the van so nothing ended up dirty. Overall it was completely fine and it was the best value out of the quotes received (by about £70)Read more
Sophie Beardsworth
March 30, 2025
on Google
Great, dedicated service, thank you!
I had sent a video beforehand detailing what had to be moved/packed and was provided with two options by the customer service team. Any extra charges were clearly laid out at the start (parking/stairs, etc) including that they were to be paid in cash, and I accepted the booking knowing that I might have underestimated the amount of work required, and willing to pay extra (the total cost was still cheaper than quotes from other companies).
We were moving from a one bed flat, including bed dismantling, and there were quite a few heavy or fragile things left to pack. The packing was done very professionally, and the bed was dismantled in record time. I was very impressed with the negotiation of our sofa around some tricky corners.
We did have to take two trips, but the van was stuffed full on the first trip and the second trip was mainly plants and outdoor things.
Moving in was a mission - more stairs than I had remembered - but Vladimir and driver (Anton? I'm so sorry I'm awful with names) buckled down and kept their humour; while my partner and I helped with what we could, the team did all of the heavy boxes (and there were a lot), plus moving the sofa back up more tight corners. The day ended quite late and even when I requested the bed be reassembled (which I think I forgot to mention in the initial inventory) and they had to stay later than anticipated, it was done professionally (also super quickly), and just made a huge difference.Read more
I had sent a video beforehand detailing what had to be moved/packed and was provided with two options by the customer service team. Any extra charges were clearly laid out at the start (parking/stairs, etc) including that they were to be paid in cash, and I accepted the booking knowing that I might have underestimated the amount of work required, and willing to pay extra (the total cost was still cheaper than quotes from other companies).
We were moving from a one bed flat, including bed dismantling, and there were quite a few heavy or fragile things left to pack. The packing was done very professionally, and the bed was dismantled in record time. I was very impressed with the negotiation of our sofa around some tricky corners.
We did have to take two trips, but the van was stuffed full on the first trip and the second trip was mainly plants and outdoor things.
Moving in was a mission - more stairs than I had remembered - but Vladimir and driver (Anton? I'm so sorry I'm awful with names) buckled down and kept their humour; while my partner and I helped with what we could, the team did all of the heavy boxes (and there were a lot), plus moving the sofa back up more tight corners. The day ended quite late and even when I requested the bed be reassembled (which I think I forgot to mention in the initial inventory) and they had to stay later than anticipated, it was done professionally (also super quickly), and just made a huge difference.Read more
Johnathan Dickinson
September 4, 2024
on Google
Have used removals zone in my last 3 home moves now. I wouldn't consider anyone else! My friends have told me horror stories with other companies, whereas these guys have always done their best to make my moving experience stress free.
