Sadly, our experience with Hamilton's Removals was unacceptable due to the following points;
1.They withheld important information on where our items would be stored until the actual moving date
2.When planning to move countries, you must be able to rely on your removal company taking this seriously. Sadly, this wasn't the case with Hamilton's.
3.They failed to actually move even a single box as their van was too small.
4.Refused to take any part of the responsibility, instead they started to calculate surcharges for what was now 'our' problem.
5.Took 50% of our money as 'cancellation fee' (as if that's a justification to pulling such amounts of money from clients), when paying thousands....
6.Extremely rude customer service
7.Haven't heard back since they took the ransom money, ahem, 'cancellation fee'
8.Questionable business model or math skills: Movers make close to nothing, they didn't pack any of our stuff or move anything due to them sending a minivan instead of a truck
... but they took over 1k in cancellation fees. Interesting.
9. Avoid this company if you want to successfully move, without hidden costs and disrespectful language being used.Read more
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