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Services
International removals
National moving
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Associations
About
GB Liners is a nationwide company with substantial experience in local, national and international moving and storage. Since their origins in 1923, they have grown by providing consistently high standards for all types of moves, from short distance through to inter-continental shipments.
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Reviews
105
Sirelo and Google reviews
92% of the users recommend this removal company
Oliver Harris
April 3, 2025
on Sirelo
We used GB Liners to move from the UK to New Zealand. Whist the movers on the day were great to deal with, everything else we experienced was well below the standard that we expected. It started when we were sent duplicated paperwork to fill out, and valuation forms that had no bearing whatsoever on the tailored inventory documents that we spent a long time completing. We were asked to list of all new/ unopened/ unused items that we were shipping ... but when we submitted this (after being told contradictory information about what was/ wasn't included) we were told they wouldn't be submitting it and we needn't have bothered.
We were then told a heap of contradictory information about whether we were allowed to ship a range of items (eg. oils, natural cleaning products, herbal tinctures, jewellery & jewellery making items) and it was so confusing that in the end we decided to courier some stuff and take some with us as excess baggage, rather than risk having it confiscated. Our movers in New Zealand said they only had to reassemble certain items, whereas the agreement actually stipulated they should have done a lot more. Also there was quite a lot of damage and breakages, and because we only had 7 days to advise them of these, we were unable to claim for most of it.
We took our complaints to the company's Managing Director, Mr. [name removed by Sirelo], and he ignored all of the evidence that we provided, dismissed our concerns without addressing them, and refused to take any accountability for the obvious failings of his company. Dealing with Mr [Name removed by Sirelo] made a bad situation a lot worse.
All in all, a very frustrating and disappointing experience.Read more
We were then told a heap of contradictory information about whether we were allowed to ship a range of items (eg. oils, natural cleaning products, herbal tinctures, jewellery & jewellery making items) and it was so confusing that in the end we decided to courier some stuff and take some with us as excess baggage, rather than risk having it confiscated. Our movers in New Zealand said they only had to reassemble certain items, whereas the agreement actually stipulated they should have done a lot more. Also there was quite a lot of damage and breakages, and because we only had 7 days to advise them of these, we were unable to claim for most of it.
We took our complaints to the company's Managing Director, Mr. [name removed by Sirelo], and he ignored all of the evidence that we provided, dismissed our concerns without addressing them, and refused to take any accountability for the obvious failings of his company. Dealing with Mr [Name removed by Sirelo] made a bad situation a lot worse.
All in all, a very frustrating and disappointing experience.Read more
Moved from Auckland (United Kingdom) to Auckland (New Zealand)
P.H.
April 19, 2023
on Sirelo
They simply couldn't do enough to help us. The customs forms for Australia are quite daunting but a quick call and they invited us up there and helped us to complete the forms.
We can't find a poor thing to say. The packing guys were great,cheerfully and helpfull, (Get plenty of tea bags in though) Although our goods haven't arrived in Australia yet, at this end no complaints only praise.
We can't find a poor thing to say. The packing guys were great,cheerfully and helpfull, (Get plenty of tea bags in though) Although our goods haven't arrived in Australia yet, at this end no complaints only praise.
Efficient
Moved from Sheffield (United Kingdom) to Perth (Australia)
L.H.
March 21, 2023
on Sirelo
Friendly surveyor, friendly staff via email and phone. They answered all my questions along the way.
When the movers arrived they were polite, professional and very efficient. I felt that my belongings were very safe all the way.
When the movers arrived they were polite, professional and very efficient. I felt that my belongings were very safe all the way.
Communication
Moved from London (United Kingdom) to Hørning (Denmark)
C.A.G.
December 5, 2022
on Sirelo
Communication prior to pick up from office was excellent
The crew were fantastic, efficient and fast.
I was extremely happy all round
The crew were fantastic, efficient and fast.
I was extremely happy all round
Moved from Stein Am Rhein (Switzerland) to Easenhall (United Kingdom)
R.S.
September 12, 2022
on Sirelo
[Name removed by Sirelo] gave us confidence with his advice.[Name removed by Sirelo] who did the packing was great.Professional,reliable,and friendly and VERY hard working.
Careful with furniture
Price
Moved from Great Malvern (United Kingdom) to Perth (Australia)
L.S.
July 23, 2022
on Sirelo
They arrived early and got everything packed up in good time. Very friendly and helpful. I would use them again to move
Good Times
Helpful
Moved from Niddatal (Germany) to Rochester (United Kingdom)
We carried out 2 surveys of the goods to be removed and then provided a further quote after another change in the goods to be shipped. Paperwork which seems to be generally acceptable to most customers caused this customer difficulties in completion. On the day there was apparently further discussion about what was and what was not to be shipped, what could and could not be shipped taking into account NZ Customs Regs. You would have thought 2 surveys plus a list change would have sorted all that out well in advance.
In NZ our agents gave 2 days notice of delivery. The client accepted that as they were In their words "desperate for their goods". On delivery some damage was noted. The claim was submitted within 7 days and settled within 4 days at the end of November 2024. In late January I received a lon g letter of complaint, complaining amongst other things about the paperwork, a mix up in what was and what was not to be shipped, the quality of the customs advice offered by us and our NZ agents prior to shipment, the fact that the agents gave 2 days notice, the fact that the customer was expected to check the shipment on arrival (surely that didn't come as a shock?) and that fact that we'd settled the claim too fast and before additional items were added by them. The customer also complained about the lack of reassembly of goods by our NZ agents and ignored the fact that we had confirmed, in writing, what the agents would and would not do at the quote stage. You would have thought that if our service was as bad as portrayed the complaint(s) would have come in at the various stages where things were said to be wrong, or in one go shortly after delivery. Up to the point of the complaint all our dealings have been with Mrs H, Mr H only became involved with the complaint. I made the point to the customer that it really was very difficult to deal with matters months after they had arisen but as you can see I'm pretty unpopular with him.Read more