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What makes your company stand out?
Profesionalism, no hidden fees and correct prices. A team you can fully trust.
Services
International removals
National moving
Man & Van
Art transport
About
Your local international and national house removals partner you can trust. Moving to Europe, Moving to UK - We do cover them all.
International Removals Services - WeCare Removals
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
Up to £50,000 and we cover everything.
What is the best advice you would give to customers?
To book a profesional international relocation firm they can trust.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
20% of the users recommend this removal company
E.M.
November 8, 2022
on Sirelo
ABSOLUTE SCAM COMPANY!! SAVE YOURSELF FROM DEALING WITH THEM AND FIND A REPUTABLE COMPANY.
I wish I had read other reviews before contacting this company. They harrass and comment on peoples reviews to scare them into taking them down or change them. They stole £360 of my money and took advantage of me. I booked a removal service to take place on my final day at my studio and was not given any response through out the entire day as to when my belongings would be picked up. I should have suspected something was wrong when they asked for payment in full and called me repeatedly to get all the money upfront. Don't do it. You will not get the service you pay for. After no one got back to me all day and being made to wait till 10 o'clock at night with no movers showing up, I sent an email the next morning and was blamed for the movers not arriving. They tried to tell me that I was the one who cancelled the service over the phone with the movers. When I provided call logs to prove them wrong. There was no apology or admission of guilt. WORST EXPERIENCE EVER. The only person running customer service is [Name removed by Sirelo] She's purposefully vague and unhelpful and dodged my calls until I could contact them from a different phone. I am still trying to recoup my money and have reported them to the fraud department so no one else is hurt by them. Do yourself a favour and find someone else.
For the same move and same amount of time, I'm now paying much less with a reputable company. Thank goodness for good people.Read more
I wish I had read other reviews before contacting this company. They harrass and comment on peoples reviews to scare them into taking them down or change them. They stole £360 of my money and took advantage of me. I booked a removal service to take place on my final day at my studio and was not given any response through out the entire day as to when my belongings would be picked up. I should have suspected something was wrong when they asked for payment in full and called me repeatedly to get all the money upfront. Don't do it. You will not get the service you pay for. After no one got back to me all day and being made to wait till 10 o'clock at night with no movers showing up, I sent an email the next morning and was blamed for the movers not arriving. They tried to tell me that I was the one who cancelled the service over the phone with the movers. When I provided call logs to prove them wrong. There was no apology or admission of guilt. WORST EXPERIENCE EVER. The only person running customer service is [Name removed by Sirelo] She's purposefully vague and unhelpful and dodged my calls until I could contact them from a different phone. I am still trying to recoup my money and have reported them to the fraud department so no one else is hurt by them. Do yourself a favour and find someone else.
For the same move and same amount of time, I'm now paying much less with a reputable company. Thank goodness for good people.Read more
Moved from London (United Kingdom) to London (United Kingdom)
Andre Jenkins
September 1, 2022
on Sirelo
The team worked tirelessly over two days to pack us up and move to our new house. Nothing was too much trouble for them. It was a heatwave in London at the time and the team worked hard regardless. All disassembled furniture was assembled again with no fuss and no damages at all.
Moved from London (United Kingdom) to Sheffield (United Kingdom)
I.
July 23, 2022
on Sirelo
Really bad service from their office, don't fall into their price offer, they will ensure to charge you more then what it is and hold your stuff hostage to pay.
The people answering the phone when in need are tooth and all they care about is to get more money from you. They seem to be very well practiced at that.
Don't use them.
The people answering the phone when in need are tooth and all they care about is to get more money from you. They seem to be very well practiced at that.
Don't use them.
Moved from London (United Kingdom) to London (United Kingdom)
Anna
June 14, 2022
on Sirelo
As WeCare tried to threaten me to take me to the Court for my previous feedback (Unprofessional stuff. Do not give all information. Tricky pricing. At the end you will pay more. Though very good and nice driver) I will be precise.
Our family had to move from London to Brussels. WeCare asked how much stuff do we have. As it was around 2 weeks in advance I made my estimation for them. They gave me the price without explanation what it includes. I expected this price for renting the van like it would be in London. Just for the amount of stuff we have they do not need to take a big track. I was asking how much time delivery could take and their manager could not respond. Even the day perfore collection she could not say when they booked a ferry. I was chasing her all the time. She was interested only in payment. Payment via bank but not in cash to the driver when job is done. She said people will come to collect our stuff at 2-4pm, but they came at 10.15 and she did not bother to inform me about that. We could be somewhere else. They would leave, we would lose our money and stuff would not be collected. But I was home finishing packing. Because they came 4 hours early I did not have time to pack properly: had to send lots of boxes half empty and put stuff in bags, plastic boxes, did not have time to unmount the desk what lead us to bigger amount of stuff that we planed considering I’ve already had slightly more. They collected it anyway. Then few hours later they called me to tell me that we have to pay twice more. I did not understand why. And only at this point their manager told me over the phone that she booked only 4m3 in their van and forgot to tell us that and send the link providing this info, and because we have twice more stuff their van it will be exclusive ride which is why me must pay twice more otherwise they return our stuff and what we paid before is gone. We agreed on 70% on what they wanted. We paid. They send our stuff only 4 days later. Manager disappeared at all. Driver who picked up and delivered our stuff said it was not exclusive ride and just before us he delivered lots of stuff to Holland. Our stuff took a small part of the van. Either you decide to work with this company or any other please make sure you asked all questions and have all info what price includes, how they work, especially if you do not have any experience of moving from one country to another having lots of goods, like we did not have this experience and had quite bad experience. Though all our stuff was delivered safely.Read more
Our family had to move from London to Brussels. WeCare asked how much stuff do we have. As it was around 2 weeks in advance I made my estimation for them. They gave me the price without explanation what it includes. I expected this price for renting the van like it would be in London. Just for the amount of stuff we have they do not need to take a big track. I was asking how much time delivery could take and their manager could not respond. Even the day perfore collection she could not say when they booked a ferry. I was chasing her all the time. She was interested only in payment. Payment via bank but not in cash to the driver when job is done. She said people will come to collect our stuff at 2-4pm, but they came at 10.15 and she did not bother to inform me about that. We could be somewhere else. They would leave, we would lose our money and stuff would not be collected. But I was home finishing packing. Because they came 4 hours early I did not have time to pack properly: had to send lots of boxes half empty and put stuff in bags, plastic boxes, did not have time to unmount the desk what lead us to bigger amount of stuff that we planed considering I’ve already had slightly more. They collected it anyway. Then few hours later they called me to tell me that we have to pay twice more. I did not understand why. And only at this point their manager told me over the phone that she booked only 4m3 in their van and forgot to tell us that and send the link providing this info, and because we have twice more stuff their van it will be exclusive ride which is why me must pay twice more otherwise they return our stuff and what we paid before is gone. We agreed on 70% on what they wanted. We paid. They send our stuff only 4 days later. Manager disappeared at all. Driver who picked up and delivered our stuff said it was not exclusive ride and just before us he delivered lots of stuff to Holland. Our stuff took a small part of the van. Either you decide to work with this company or any other please make sure you asked all questions and have all info what price includes, how they work, especially if you do not have any experience of moving from one country to another having lots of goods, like we did not have this experience and had quite bad experience. Though all our stuff was delivered safely.Read more
Delivered safely
Poor communication
Moved from London (United Kingdom) to Brussels (Belgium)
H.
September 16, 2021
on Sirelo
***WARNING***: USE THIS COMPANY AT YOUR PERIL! SOPHISTICATED SCAM RING! Reported to police and authorities. They charge extortionate additional costs on the day of the move and subcontract their work to non uniformed unprofessional movers who turn up in a dirty small van. Since then, another professional honest company has had to use TWO LARGE Trucks with FOUR men to move my things. I have been told there was NO WAY my things could fit into a Luton van that WeCare was offering! My advice to anyone reading this review is to RUN a mile away from a business who only insists on taking payments via bank transfers. It is a calculated move for when things go wrong as they know fully well customers are not covered. We Care Removals and Kent Removals are the SAME company who operate with different names (to rip customers).This was confirmed to me in writing by their staff. Upon checking the records of KentRemovalsLTD on the U.K. registrar of companies called Company House, it shows company’s owner. However You will never speak with him and only ever speak to an English man, who in the beginning is very professional, cracking jokes, etc. until you pay money. They subcontract jobs from WeCare Removal to Kent Removal LTD. Contact made on 6/9/21 after finding WecareRemovals online and was emailed a fixed quote of £1,000 for removals & storage by a team of “professional movers.” 10 hanging boxes, protective furniture covers for mattress, glass furniture, to be provided. Staff insisted payment only via bank transfer. This rang warning bells but ignored intuition & made full payment on 11/9/21. 13/9/21 at 8.45am 2 non-uniformed men in a tattered dirty van arrived with cling film (claimed they were no furniture covers available) and 6 hanging boxes. Despite staff advising work isn’t subcontracted, men appeared sub-contracted and one spoke no English. Claimed my items where not on inventory list and showed an app – were I suspect the job had been picked from. So much for a team of 'professional movers.' Alarmed as I had never filled out “inventory list,” made a call to this dishonest company who said there is additional costs for items not on inventory list. I questioned this “inventory list” as had never filled one. The Englishman became aggressive, verbally abusive and hung up. I made 3 attempts to speak with him & each time he ended the call. I spent next hour in limbo trying to clarify there was to be no additional unexplained last-minute costs. He eventually sent email with screenshot of an “inventory list” I had supposedly filled - the items listed & quantity were incorrect. I had not filled this list and had never done so. He eventually acknowledged that I did not fill this, it was their error and I will not be charged extra. He then threatened me with additional costs for “delayed loading time.” It was almost 10:00am, I was extremely stressed & feeling trapped in a hostage situation with different threats. I had spent 1hr 15mins battling a fake inventory list now had to battle with new issue of extra costs for “delayed waiting time.” As I tried to find out more, He refused to talk with me -phones went unanswered. Eventually, a lady with very limited English picked up phone and claimed she was not aware of the issue & would pass message to the Englishman. At this stage, knew I could not entrust these individuals with my things in long term storage given their questionable behaviours. Who knew what additional extra cost could crop up when they had my things in their storage? It was akin to playing dice with death & given everything that had happened, their unprofessional aggressive behaviours & catalogue of unexplained last-minute costs, I could not continue with their service. Asked for full refund & it was denied. And that is how I have lost £1,000! They have since spent all their time flagging my reviews as fake but I have shown evidence to trust pilot! Please AVOID this company! I am still fighting to get my £1,000 back and have joined forces with others who have gone through similar to report them to the police, etc. They spend all their time flagging negative reviews on other review platforms and recently took down their Facebook page which had so many bad reviews. I am not the only one who had this nasty experience! They’re plenty others! Please, please, STAY away from this company or be like me and lose your £1K cash! RUN AWAY from these scammers please!Read more
none
rude
scammers
Moved from Camberley (United Kingdom) to Camberley (United Kingdom)
Response of WeCare Removals
June 28, 2022
This review, unfortunately doesn't reflect the reality and just the will of some of our competitors. They're spending a lot of money to paste such misinformation all over online platforms. That's their decision. They're all reported so we'll get them soon.
Thanks,
Louis - WeCare Removals
Thanks,
Louis - WeCare Removals
thanks for your feedback left.
Thanks for editing the feedback and adding the whole information rather then the misinformation provided before.
Yes, we had huge issues with this job but your story is not quite accurate.
You did not estimate the stuff when emailed us but provided with a fixed list of items and assured us the list is accurate. Why ? Because we don't go with estimation on an international moving, but 2-4 boxes is always ok. In your case we had 4 cubic meters of goods which is 1/5 of our standard VAN and on the day you had 10 cubic meters which is 2/4 of the van (50%), this is a huge difference and change the job agreement in full because the other free space was allocated to other customers, this is why you got charged extra and this is why there was a delay in delivering the goods. Why ? Because you had a lot more stuff and it simply did not fit in the van that was booked for next day start.
The team that was present on the day of collection is the local team that only collects the goods from customers and not delivering them to Europe, but to our depot. This is why they collected everything you gave them. This is ana international relocation so it's not like national one that you can get a taxi to move the extra boxes or etc.
When you , for example, provide a list of items to be moved, or a washing machine to be repaired or 1 carpet to be cleaned , you don't think the booking includes all the goods you forgot to list, all appliances in your house or all the carpets you have. So telling everyone that by providing a list of 4 cubic meters of goods you think that this include a 20 cubic meters truck exclusively for you, this is a joke and i just cant believe it.
That's all what i have to say.
Thanks,
LouisRead more