About
Bell & Sons is a leading removals business in the Leicestershire, Northamptonshire and Rugby area.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
283They arrived in Scotland at the time they said and cracked on straight away. They protected all the floors and moved quietly and put things in the correct rooms. Any boxes that we had emptied they removed straight away. [Names removed by Sirelo] were a delight to have in the house’s.
• Unsympathetic
• Argumentative
• Intimidating
• Hostile
• Arrogant
• Self-important
• Condescending
We booked and paid a hefty deposit for our removals to be packed and delivered to Wales.
Agreement was made after a through communication with [name removed by Sirelo] the owner and whom you would believe to have professional insight into the removal business.
WRONG. Apparently, it is for the customer to provide insight into accessing the new property when dealing with Bell and Partners.
When we discussed this on the phone not once was this declared and despite argumentative [name removed by Sirelo] stating it was when asked for a copy of the telephone call as evidence it was ignored.
[name removed by sirelo] came on the Fri to do packing up and did a splendid Job.
On morning of move and colossal sized lorry arrived to take our possessions to new home.
2 superb lads came and efficiently packed us up with a very professional approach.
It was on completion of packing we were asked by the driver about access to the new property.
We have moved to live on the side of mountain and had good access albeit sadly not for the dispatched oversized lorry from Bell and Partners who failed to make it up the road.
It was abandoned overnight whilst further crews were deployed in the morning with smaller vehicles to progress with final move.
It was overheard by one of the team “who on earth priced this one up?”
We were informed to call the office the next morning to discuss our dilemma.
Discuss Discuss !!!!
We were met with barrage of aggressive communication by [name removed by Sirelo] who showed no sympathy to our plight only looking to blame us for not mentioning the access difficulty.
Any attempt to try and discuss was fiercely declined by [name removed by Sirelo] who was only interested in gaining additional fee and apportioning all blame to the problem on us.
Despite the fact we had provided the postcode of address when discussing the quote with [name removed by Sirelo]
When we had approached other removals who quickly pulled up google maps to make clear for their own understanding of the move, Bell and partners preferred to lay all responsibility on us the unprofessionals.
No, I would not recommend this companyRead more