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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
189They kept to their shipping period which was amazing. I gave them 4 stars because the door to door driver that delivered my parcel in Uk never communicated on the day of delivery. I just saw a what's up message from a strange number that my parcel has been delivered. The driver just dumped the parcels at my door and left. This is just an area of improvement.
Apart from that, I had good experience with Cargo Naija shipping my parcels from Enugu Nigerian to the UK. I will surely recommend them to families and friends again and again.
To use their service, you are required to agree to a clause stating that you must pay an extra 5% of the total value of your shipment. Otherwise, the company and its management accept zero liability for any damage, loss, or theft that occurs during transit. If anything happens to your item and you haven't paid this extra fee, the only thing they will refund you is the basic shipping fee itself.
Paying roughly £50 on top of the regular shipping cost just to ensure the company takes basic responsibility for my item is absurd. It creates a complete lack of confidence in how they handle packages. The policy essentially implies that unless you pay extra protection money, your items will be treated carelessly without any accountability.
A courier's core job is to deliver items safely. Forcing customers to pay high percentages just to guarantee basic care and cover for loss or damage is unacceptable.
I might be wrong and require clarification.
But, I won't be using this service until I know my item will be delivered safely.Read more
Previous concern: Not reliable , lies about delivery still waiting after 5days from receiving tracking number which says my parcel is yet to be dropped, it is now 2 weeks since parcel was sent from Lagos and I am yet to receive it in London. Before now they were good but this day a lot of disappointment , I have lost money trust this cargonaija.
Whatever changed between Feb and July should revert as the new management is failing badly. I will not use them again all I want is my good and the company will Pay for any damaged goods.
Items arrived Canada safely and complete, nothing missing.....and that's the beauty of it all.
Thanks guys.




